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Local Reviews
for Lebanon, OH

Authorized Service Rated 4.7 out of 5 stars based on 29 customer reviews

Map of Lebanon, OH

Natalie




Review of Authorized Service

Very Nice Experience with LG Repair Man. Very thorough. Professional. Polite and Respectful. Diagnosed and Repaired Washer Quickly!!


Map of Lebanon, OH

No real help




Review of Authorized Service

They never really fixed the problem


Map of Lebanon, OH

Dryer service




Review of Authorized Service


Map of Lebanon, OH

Customer Service Oriented




Review of Authorized Service

Very informative, answered questions. Polite


Map of Lebanon, OH

Gail




Review of Authorized Service

Job well done


Map of Lebanon, OH

Great service




Review of Authorized Service


Map of Lebanon, OH

Great job




Review of Authorized Service

He figured out the problem and had it fixed in 10 min thanks


Map of Lebanon, OH

Steve




Review of Authorized Service

Steve is always easy to deal with. I appreciate his honesty.


Map of Lebanon, OH

Wonderful service, delightful guy!




Review of Authorized Service

Steve clearly knew about our fridge and how to address our problem. He helped us through an excellent short term solution and talked about a good long term solution if the short term one stopped working. Great guy, good attitude, top notch skills!


Map of Lebanon, OH

Rick is very knowledgable and completed the service quickly




Review of Authorized Service

Always get great service


Carolyn




Review of Authorized Service

Professional, precise, timely excellent service. Highly recommend. The cost is very reasonable. The gentleman has been here for another appliance. A pleasure to see him again.


Awesome Service




Review of Authorized Service

Steve is always on time, very friendly and professional! Wants you to be happy and satisfied!! Definitely use them again


Steve explained everything thoroughly to us. He was very curtious.




Review of Authorized Service


The Best




Review of Authorized Service

Steve was not only professional, and knowledgeable, and pleasant.


Appreciate the Follow Up




Review of Authorized Service

Finished repair Frigidaire


Service Excellent. Frigidaire Refrigerator not so much.




Review of Authorized Service

Excellent Job, great job. Extremely happy with service, not happy with Frigidaire Ice Machine itself. Even when working normal, has low ice output and long harvesting time.


Great repair experience




Review of Authorized Service

Steve was on time, courteous, friendly and very knowledgeable. Overall he made my repair experience awesome!!


Steve provided great service




Review of Authorized Service

Parts took a very long time to come in but Steve was very professional and did an excellent job


Help when needed




Review of Authorized Service

Very good professional service


Very pricey




Review of Authorized Service

Was at work-husband says he wasn't there very long,but quickly diagnosed the problem-and charged us quite a bit for his time....so.....probably will shop around next time.


Identified the problem almost immediately and fied it temporariy until he can get a new patl




Review of Authorized Service

Punctual, courteous and a great diagostic repair man!


Quick, friendly and high-quality repair service




Review of Authorized Service

Steve was great to work with on our recent dryer service. Highly recommended!


Very Professional Service,




Review of Authorized Service


Ginny




Review of Authorized Service

Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!


Patti




Review of Authorized Service

Great service!


Installer feedback




Review of Authorized Service

This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.


Excellent Service




Review of Authorized Service


Trustworthy and reliable




Review of Authorized Service


Trustworthy and reliable




Review of Authorized Service

Steve is trustworthy and dependable. I will definitely request him on all future service needs.


Steve G.

Steve G.

DRYER SAMSUNG DVE50R5400V/A3 "Customer states that the unit is making a squeaking noise. Load test the unit and unit has not make the noise al all. Customer did not get a recording of the noise, But if it happens again she will."

Near Prairie Clover Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE LG LRE3193ST/00 Installed parts and ran a test cycle. All checks OK

Near East Ave, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER LG LDP6797BD Installed main board

Near Catalpa Ridge, Lebanon, OH 45036
Steve G.

Steve G.

RANGE SAMSUNG NE59M4310SS/AA Installed new front left and right front inf switches. Cycled

Near E Mulberry St, Lebanon, OH 45036
Steve G.

Steve G.

OVEN BOSCH HBL5751UCC/01 incorrect part.

Near Hatfield Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER WHIRLPOOL WTW5000DW3 "Inspected unit and found an error code for over suds and off-balance. Recalibrated the unit and ran a test cycle. The unit failed, washed, spun, and drained without any issues. When running a test cycle I found the utility sink that the washer drained into was not draining out properly and the water is backing up. I advise the customer that the water backs up enough end it blocks airflow from getting into the drain line then well stop running this cycle or continue to try draining. All other checks OK"

Near Bunnell Hill Rd, Lebanon, OH 45036
Steve G.

Steve G.

WALL OVEN COMBO LG LWC3063ST/00 Installed new bake element, test OK

Near Thistle Ln, Lebanon, OH 45036
Steve G.

Steve G.

RANGE SAMSUNG NE59M4310SS/AA Front right burner is over heating and the left front is not heating as well. Customer needs both front inf. Switches. Customer paid the service call fee. She is going to think about the repair. If she want repair please preorder the part.

Near E Mulberry St, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FFCD2413UB2A Inspected the unit and found the door not closing properly. The unit is also not installed properly. The legs are not level and it is not attached to the countertop. This is resulting in the unit not completing a wash cycle. I advised the customer they need to have it properly installed and to make sure the door is closing all the way. No issues found.

Near Sterling Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER MAYTAG MDB9959SKZ0 Spoke with customer. Ordering drain pump.; ordrng 1 W11497943 (Drain pump)

Near OH-741, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER MAYTAG MDB9959SKZ0 Inspected unit and found food and gunk buildup under the second filter. Cleaned out the drain pump and made adjustments to the drain line to allow it to drain properly. Ran a test cycle twice in the unit filled and drain without issues both times. All checks ok.

Near OH-741, Lebanon, OH 45036
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFTR1814TWB Unit not cooling. Installed new garage kit. ; used 1 5303918301 (Garage kit) from stock

Near Lookout Ridge Dr, Lebanon, OH 45036
Steve G.

Steve G.

WALL OVEN COMBO LG LWC3063ST/00 Install new sensors install new boards left and right up by console. ; ordrng 1 1111 (Bake element)

Near Thistle Ln, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER LG LDP6797BD "Previously spoke to techline and he adv. that they have a new kit for this issue. I adv. him that i replaced the main board, he stated this kit has a wire harness, latch and board. Arrived at the customer home and they only had the board. Order parts additional parts ; ordrng 1 1111 (Door latch. On top of the tub.)"

Near Catalpa Ridge, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER - BUI GENERAL ELECTRIC PDT715SYN2FS Inspected the unit and found a faulty board and the fuse tripped for the unit. Reset fuse and board. All checks ok.

Near OH-123, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR LG LMXS30776S/03 Inspected unit and found the icemaker not responding. Called LG tech line and we diagnosed a failed wiring harness running through the door. The door will need to be replaced. left door fresh food section with icemaker and dispenser.

Near Keever Pass, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed Icemaker and ran a harvest test. Test completed without any issues. All checks OK

Near Springboro Rd, Lebanon, OH 45036
Steve G.

Steve G.

WASHER GE GFW450SSM1WW "Installed new inverter board, cycled"

Near Miller Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Inspected the unit and one diagnostics found an error code E2 for the icemaker having lost home position. Tested the fan, heater sensor, water valve, and found them all functioning properly. Tested the motor multiple ways and it showed the same error code. Ordering icemaker. ; ordrng 1 W11294907pw (Icemaker)"

Near Springboro Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF323TEDBSR/AA Inspected unit and found the fresh food section an average of 50° and the freezer section an average of 13°. Discovered a large crack on the back interior linear/wall in the fresh food section allowing warm air to enter and causing the evaporator cover and fan to consistently freeze up and with causing issues with the icemaker. I called American home shield and spoke with Betty. After receiving the information I presented she stated she would contact the customer and discuss their contract options.

Near Lantana Dr, Lebanon, OH 45036
Steve G.

Steve G.

MICROWAVE OVEN BOSCH HBL5751UCC/01 Customer is going to think about repair.

Near Hatfield Rd, Lebanon, OH 45036
Steve G.

Steve G.

WASHER GE GFW450SSM1WW Unit will not spin out. ; rqstng P&A on 1 WH12X27941 (Inverter board.)

Near Miller Rd, Lebanon, OH 45036
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit had no water in the ice maker advanced water to maker and checks ok

Near Springboro Rd, Lebanon, OH 45036
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 09 Install new main board sensor and refrigerator back wall cycled unit test

Near Leather Leaf Ln, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER LG LDP6979BD Install new main board and cycled unit

Near Catalpa Ridge, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER LG LDT5665ST The unit is still pausing in the middle of the cycle. On 12/31 we diagnosed a failed control board and installed a new board from LG. The customer ran the unit with no issues for a few weeks then the problem returned. Inspected the unit and followed the LG techsheet to test the door switch and control panel and both passed without any issues. This issue randomly occurs. It is the techs opinion that there is a communication issue throughout the unit or possible lemon with a short in the circuit causing the unit to stop in the middle of the cycle. No LG techsheet tests have proven to resolve the issue. Customer to contact LG with techs report.

Near Overlook Trail, Lebanon, OH 45036
Steve G.

Steve G.

WASHER LG WT7100CW Install new pump assembly cycled unit test OK

Near Red Hawk Ct, Lebanon, OH 45036
Steve G.

Steve G.

WASHER SAMSUNG WF219ANW/XAA01 Unit is not spinning . Unit spin basket drop ... customer needs tub job. Verbal est.$1200. Customer is not repairing.

Near Kirby Rd, Lebanon, OH 45036
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed the control brds and ice room fan and checks ok

Near Springboro Rd, Lebanon, OH 45036
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Unit is not cooling... found the fan was not connected. Reseated connection. Test ok.

Near Franklin Rd, Lebanon, OH 45036
Steve G.

Steve G.

BUILT IN OVEN THERMADORE n/a Installed new relay board. Cycled.

Near Aspen Ridge Dr, Lebanon, OH 45036
Steve G.

Steve G.

RANGE SAMSUNG NX58K7850SS Installed new upper fan motor assy. Cycled. Installed new fan blade nut. ; used 1 6021-001211 (Nut) from stock

Near Oakwood Ave, Lebanon, OH 45036
Steve G.

Steve G.

MICROWAVE WHIRLPOOL GH4155XPS0 "Install new Magtube, diode and capacitor load test check OK"

Near Thorny Ridge Trail, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL WDF770SAFZ0 "Inspected unit and found an excessive amount of food and gunk buildup around the filters, down in the drain pump, in the pump assembly, spray arms, gaskets, and interior of the unit. The unit is in need of all the above mentioned items. The unit has not been maintained per the manufactures recommendation. Called AHS and advised them of the issues found. AHS to contact customer."

Near Prairie Clover Dr, Lebanon, OH 45036
Steve G.

Steve G.

WASHER LG WT7100CW Unit is leaking.. needs a whole pump assy. ; ordrng 1 AHA75673401 (Drain pump)

Near Red Hawk Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FGSC2335TFB Inspected the unit and found the icemaker not aligned properly And creating large box of ice in the ice bin. Installed icemaker. All checks OK

Near Shaker Run Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRS325FDAW04 Installed light. All checks ok.

Near Reveres Run, Lebanon, OH 45036
Steve G.

Steve G.

MICROWAVE LG LMV2031ST/00 "Unit is making a loud buzzing sound. MAGTUBE is covered for 5 years, but customer needs diode and capicator as welll. Customer is not going to repair the unit due to verbal est of over $300.00."

Near Twin Oaks Dr, Lebanon, OH 45036
Steve G.

Steve G.

WASHER MAYTAG MHW6630HW0 ;customer states that about every 7th load the water is not draining. Cycled the unit several times. Did not hear any unusual noises coming from the pump assy. .

Near Oregonia Rd, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER LG LDP6979BD Customer states that she was washing and unit just stop. It only happen once to the customer... customer is going to keep trying to see if it happens again. Load test the unit and motor is working and drain is fine. If continues to happen pre order a board.

Near Catalpa Ridge, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FFSS2315TP4 "Inspected unit and found damage to the refrigerator door and upper hinge plate, this is preventing the door from closing properly and causing the unit to beep along with not produce ice. Photos taken of damaged and advised the customer this is not normal wear and tear and not covered under the warranty."

Near Yale Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR MAYTAG MSD2641KEB Inspected unit and found no water to the icemaker or water dispenser. Checked the water filter in the refrigerator section and found it was not properly secured and inserted into the filter housing. Pressed the filter in and secured it properly. I ran a test and the icemaker filled with a small amount of water and the water dispenser activated and dispensing water at a low flow. I demonstrated this to the customer and advise them they have one of two issues. The first issue would either be a bad/wrong filter that can be resolved by replacing the water filter with a correct new filter. The second issue may be that the water line to the refrigerator does not have strong pressure or is partially clogged. I advised the customer if the filter does not fix the issue to have a plumber check the line.

Near S West St, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE LG LMV1831BD/00 Installed parts and ran a test cycle. All checks OK

Near Calumet Farms Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM4270HWA Installed the stator and ran a test cycle. The basket spinned a few times than the unit beeped with LE. This is an indicator that the control board is not recognizing that the basket is spinning. Provided estimate and info to customer about repair.

Near Fieldstone Way, Lebanon, OH 45036
Steve G.

Steve G.

OVEN WHIRLPOOL WFG710H0AS1 bake is not lighting all of the time. ; ordrng 1 W10324262 (Brake ignitor.)

Near Golf Club Dr, Lebanon, OH 45036