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Local Reviews
for Lebanon, OH
Powered by Fluid LOCALNatalie
Natalie - Lebanon, OH
Very Nice Experience with LG Repair Man. Very thorough. Professional. Polite and Respectful. Diagnosed and Repaired Washer Quickly!!
No real help
Randy - Lebanon, OH
They never really fixed the problem
Dryer service
Elbert - Lebanon, OH
Customer Service Oriented
Jennifer - Lebanon, OH
Very informative, answered questions. Polite
Gail
Gail - Lebanon, OH
Job well done
Great service
Russell - Lebanon, OH
Great job
Dustin - Lebanon, OH
He figured out the problem and had it fixed in 10 min thanks
Steve
Chris - Lebanon, OH
Steve is always easy to deal with. I appreciate his honesty.
Wonderful service, delightful guy!
Doug - Lebanon, OH
Steve clearly knew about our fridge and how to address our problem. He helped us through an excellent short term solution and talked about a good long term solution if the short term one stopped working. Great guy, good attitude, top notch skills!
Rick is very knowledgable and completed the service quickly
Vicki - Lebanon, OH
Always get great service
Carolyn
Carolyn - Lebanon, OH
Professional, precise, timely excellent service. Highly recommend. The cost is very reasonable. The gentleman has been here for another appliance. A pleasure to see him again.
Awesome Service
Angie - Lebanon, OH
Steve is always on time, very friendly and professional! Wants you to be happy and satisfied!! Definitely use them again
Steve explained everything thoroughly to us. He was very curtious.
Vicki - Lebanon, OH
The Best
Angee - Lebanon, OH
Steve was not only professional, and knowledgeable, and pleasant.
Appreciate the Follow Up
Joe - Lebanon, OH
Finished repair Frigidaire
Service Excellent. Frigidaire Refrigerator not so much.
Joseph - Lebanon, OH
Excellent Job, great job. Extremely happy with service, not happy with Frigidaire Ice Machine itself. Even when working normal, has low ice output and long harvesting time.
Great repair experience
J.R. Wurz - Lebanon, OH
Steve was on time, courteous, friendly and very knowledgeable. Overall he made my repair experience awesome!!
Steve provided great service
Mark - Lebanon, OH
Parts took a very long time to come in but Steve was very professional and did an excellent job
Help when needed
Susan - Lebanon, OH
Very good professional service
Very pricey
Lesa - Lebanon, OH
Was at work-husband says he wasn't there very long,but quickly diagnosed the problem-and charged us quite a bit for his time....so.....probably will shop around next time.
Identified the problem almost immediately and fied it temporariy until he can get a new patl
Linda - Lebanon, OH
Punctual, courteous and a great diagostic repair man!
Quick, friendly and high-quality repair service
Mike H. - Lebanon, OH
Steve was great to work with on our recent dryer service. Highly recommended!
Very Professional Service,
Jill - Lebanon, OH
Ginny
Virginia - Lebanon, OH
Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!
Patti
Patti - Lebanon, OH
Great service!
Installer feedback
Thomas - Lebanon, OH
This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.
Excellent Service
Jill - Lebanon, OH
Trustworthy and reliable
Dave - Lebanon, OH
Trustworthy and reliable
Dave - Lebanon, OH
Steve is trustworthy and dependable. I will definitely request him on all future service needs.
Steve G.
DRYER SAMSUNG DVE50R5400V/A3 "Customer states that the unit is making a squeaking noise. Load test the unit and unit has not make the noise al all. Customer did not get a recording of the noise, But if it happens again she will."
sam.robertson@authorizedco.com
RANGE LG LRE3193ST/00 Installed parts and ran a test cycle. All checks OK
Steve G.
DISHWASHER LG LDP6797BD Installed main board
Steve G.
RANGE SAMSUNG NE59M4310SS/AA Installed new front left and right front inf switches. Cycled
Steve G.
OVEN BOSCH HBL5751UCC/01 incorrect part.
sam.robertson@authorizedco.com
WASHER WHIRLPOOL WTW5000DW3 "Inspected unit and found an error code for over suds and off-balance. Recalibrated the unit and ran a test cycle. The unit failed, washed, spun, and drained without any issues. When running a test cycle I found the utility sink that the washer drained into was not draining out properly and the water is backing up. I advise the customer that the water backs up enough end it blocks airflow from getting into the drain line then well stop running this cycle or continue to try draining. All other checks OK"
Steve G.
WALL OVEN COMBO LG LWC3063ST/00 Installed new bake element, test OK
Steve G.
RANGE SAMSUNG NE59M4310SS/AA Front right burner is over heating and the left front is not heating as well. Customer needs both front inf. Switches. Customer paid the service call fee. She is going to think about the repair. If she want repair please preorder the part.
sam.robertson@authorizedco.com
DISHWASHER FRIGIDAIRE FFCD2413UB2A Inspected the unit and found the door not closing properly. The unit is also not installed properly. The legs are not level and it is not attached to the countertop. This is resulting in the unit not completing a wash cycle. I advised the customer they need to have it properly installed and to make sure the door is closing all the way. No issues found.
sam.robertson@authorizedco.com
DISHWASHER MAYTAG MDB9959SKZ0 Spoke with customer. Ordering drain pump.; ordrng 1 W11497943 (Drain pump)
sam.robertson@authorizedco.com
DISHWASHER MAYTAG MDB9959SKZ0 Inspected unit and found food and gunk buildup under the second filter. Cleaned out the drain pump and made adjustments to the drain line to allow it to drain properly. Ran a test cycle twice in the unit filled and drain without issues both times. All checks ok.
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Unit not cooling. Installed new garage kit. ; used 1 5303918301 (Garage kit) from stock
Steve G.
WALL OVEN COMBO LG LWC3063ST/00 Install new sensors install new boards left and right up by console. ; ordrng 1 1111 (Bake element)
Steve G.
DISHWASHER LG LDP6797BD "Previously spoke to techline and he adv. that they have a new kit for this issue. I adv. him that i replaced the main board, he stated this kit has a wire harness, latch and board. Arrived at the customer home and they only had the board. Order parts additional parts ; ordrng 1 1111 (Door latch. On top of the tub.)"
sam.robertson@authorizedco.com
DISHWASHER - BUI GENERAL ELECTRIC PDT715SYN2FS Inspected the unit and found a faulty board and the fuse tripped for the unit. Reset fuse and board. All checks ok.
sam.robertson@authorizedco.com
REFRIGERATOR LG LMXS30776S/03 Inspected unit and found the icemaker not responding. Called LG tech line and we diagnosed a failed wiring harness running through the door. The door will need to be replaced. left door fresh food section with icemaker and dispenser.
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed Icemaker and ran a harvest test. Test completed without any issues. All checks OK
Steve G.
WASHER GE GFW450SSM1WW "Installed new inverter board, cycled"
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Inspected the unit and one diagnostics found an error code E2 for the icemaker having lost home position. Tested the fan, heater sensor, water valve, and found them all functioning properly. Tested the motor multiple ways and it showed the same error code. Ordering icemaker. ; ordrng 1 W11294907pw (Icemaker)"
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RF323TEDBSR/AA Inspected unit and found the fresh food section an average of 50° and the freezer section an average of 13°. Discovered a large crack on the back interior linear/wall in the fresh food section allowing warm air to enter and causing the evaporator cover and fan to consistently freeze up and with causing issues with the icemaker. I called American home shield and spoke with Betty. After receiving the information I presented she stated she would contact the customer and discuss their contract options.
Steve G.
MICROWAVE OVEN BOSCH HBL5751UCC/01 Customer is going to think about repair.
Steve G.
WASHER GE GFW450SSM1WW Unit will not spin out. ; rqstng P&A on 1 WH12X27941 (Inverter board.)
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Unit had no water in the ice maker advanced water to maker and checks ok
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 09 Install new main board sensor and refrigerator back wall cycled unit test
Steve G.
DISHWASHER LG LDP6979BD Install new main board and cycled unit
sam.robertson@authorizedco.com
DISHWASHER LG LDT5665ST The unit is still pausing in the middle of the cycle. On 12/31 we diagnosed a failed control board and installed a new board from LG. The customer ran the unit with no issues for a few weeks then the problem returned. Inspected the unit and followed the LG techsheet to test the door switch and control panel and both passed without any issues. This issue randomly occurs. It is the techs opinion that there is a communication issue throughout the unit or possible lemon with a short in the circuit causing the unit to stop in the middle of the cycle. No LG techsheet tests have proven to resolve the issue. Customer to contact LG with techs report.
Steve G.
WASHER LG WT7100CW Install new pump assembly cycled unit test OK
Steve G.
WASHER SAMSUNG WF219ANW/XAA01 Unit is not spinning . Unit spin basket drop ... customer needs tub job. Verbal est.$1200. Customer is not repairing.
Kevin M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed the control brds and ice room fan and checks ok
Steve G.
REFRIGERATOR FRIGIDAIRE FFTR2021TW5 Unit is not cooling... found the fan was not connected. Reseated connection. Test ok.
Steve G.
BUILT IN OVEN THERMADORE n/a Installed new relay board. Cycled.
Steve G.
RANGE SAMSUNG NX58K7850SS Installed new upper fan motor assy. Cycled. Installed new fan blade nut. ; used 1 6021-001211 (Nut) from stock
Steve G.
MICROWAVE WHIRLPOOL GH4155XPS0 "Install new Magtube, diode and capacitor load test check OK"
sam.robertson@authorizedco.com
DISHWASHER WHIRLPOOL WDF770SAFZ0 "Inspected unit and found an excessive amount of food and gunk buildup around the filters, down in the drain pump, in the pump assembly, spray arms, gaskets, and interior of the unit. The unit is in need of all the above mentioned items. The unit has not been maintained per the manufactures recommendation. Called AHS and advised them of the issues found. AHS to contact customer."
Steve G.
WASHER LG WT7100CW Unit is leaking.. needs a whole pump assy. ; ordrng 1 AHA75673401 (Drain pump)
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FGSC2335TFB Inspected the unit and found the icemaker not aligned properly And creating large box of ice in the ice bin. Installed icemaker. All checks OK
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Installed light. All checks ok.
Steve G.
MICROWAVE LG LMV2031ST/00 "Unit is making a loud buzzing sound. MAGTUBE is covered for 5 years, but customer needs diode and capicator as welll. Customer is not going to repair the unit due to verbal est of over $300.00."
Steve G.
WASHER MAYTAG MHW6630HW0 ;customer states that about every 7th load the water is not draining. Cycled the unit several times. Did not hear any unusual noises coming from the pump assy. .
Steve G.
DISHWASHER LG LDP6979BD Customer states that she was washing and unit just stop. It only happen once to the customer... customer is going to keep trying to see if it happens again. Load test the unit and motor is working and drain is fine. If continues to happen pre order a board.
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFSS2315TP4 "Inspected unit and found damage to the refrigerator door and upper hinge plate, this is preventing the door from closing properly and causing the unit to beep along with not produce ice. Photos taken of damaged and advised the customer this is not normal wear and tear and not covered under the warranty."
sam.robertson@authorizedco.com
REFRIGERATOR MAYTAG MSD2641KEB Inspected unit and found no water to the icemaker or water dispenser. Checked the water filter in the refrigerator section and found it was not properly secured and inserted into the filter housing. Pressed the filter in and secured it properly. I ran a test and the icemaker filled with a small amount of water and the water dispenser activated and dispensing water at a low flow. I demonstrated this to the customer and advise them they have one of two issues. The first issue would either be a bad/wrong filter that can be resolved by replacing the water filter with a correct new filter. The second issue may be that the water line to the refrigerator does not have strong pressure or is partially clogged. I advised the customer if the filter does not fix the issue to have a plumber check the line.
sam.robertson@authorizedco.com
MICROWAVE LG LMV1831BD/00 Installed parts and ran a test cycle. All checks OK
sam.robertson@authorizedco.com
WASHER LG WM4270HWA Installed the stator and ran a test cycle. The basket spinned a few times than the unit beeped with LE. This is an indicator that the control board is not recognizing that the basket is spinning. Provided estimate and info to customer about repair.
Steve G.
OVEN WHIRLPOOL WFG710H0AS1 bake is not lighting all of the time. ; ordrng 1 W10324262 (Brake ignitor.)