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Local Reviews
for Lebanon, OH

Authorized Service Rated 4.8 out of 5 stars based on 26 customer reviews

Map of Lebanon, OH

Customer Service Oriented




Review of Authorized Service

Very informative, answered questions. Polite


Map of Lebanon, OH

Gail




Review of Authorized Service

Job well done


Map of Lebanon, OH

Great service




Review of Authorized Service


Map of Lebanon, OH

Great job




Review of Authorized Service

He figured out the problem and had it fixed in 10 min thanks


Map of Lebanon, OH

Steve




Review of Authorized Service

Steve is always easy to deal with. I appreciate his honesty.


Map of Lebanon, OH

Wonderful service, delightful guy!




Review of Authorized Service

Steve clearly knew about our fridge and how to address our problem. He helped us through an excellent short term solution and talked about a good long term solution if the short term one stopped working. Great guy, good attitude, top notch skills!


Map of Lebanon, OH

Rick is very knowledgable and completed the service quickly




Review of Authorized Service

Always get great service


Map of Lebanon, OH

Carolyn




Review of Authorized Service

Professional, precise, timely excellent service. Highly recommend. The cost is very reasonable. The gentleman has been here for another appliance. A pleasure to see him again.


Map of Lebanon, OH

Awesome Service




Review of Authorized Service

Steve is always on time, very friendly and professional! Wants you to be happy and satisfied!! Definitely use them again


Map of Lebanon, OH

Steve explained everything thoroughly to us. He was very curtious.




Review of Authorized Service


The Best




Review of Authorized Service

Steve was not only professional, and knowledgeable, and pleasant.


Appreciate the Follow Up




Review of Authorized Service

Finished repair Frigidaire


Service Excellent. Frigidaire Refrigerator not so much.




Review of Authorized Service

Excellent Job, great job. Extremely happy with service, not happy with Frigidaire Ice Machine itself. Even when working normal, has low ice output and long harvesting time.


Great repair experience




Review of Authorized Service

Steve was on time, courteous, friendly and very knowledgeable. Overall he made my repair experience awesome!!


Steve provided great service




Review of Authorized Service

Parts took a very long time to come in but Steve was very professional and did an excellent job


Help when needed




Review of Authorized Service

Very good professional service


Very pricey




Review of Authorized Service

Was at work-husband says he wasn't there very long,but quickly diagnosed the problem-and charged us quite a bit for his time....so.....probably will shop around next time.


Identified the problem almost immediately and fied it temporariy until he can get a new patl




Review of Authorized Service

Punctual, courteous and a great diagostic repair man!


Quick, friendly and high-quality repair service




Review of Authorized Service

Steve was great to work with on our recent dryer service. Highly recommended!


Very Professional Service,




Review of Authorized Service


Ginny




Review of Authorized Service

Steve was very pleasant to work with and very thorough and always on time. If we need help in the future I hope to always have Steve for our repair needs!


Patti




Review of Authorized Service

Great service!


Installer feedback




Review of Authorized Service

This review is only for the installer of our microwave. I was able to schedule relatively easily, he gave me a courtesy call as promised and arrived within the promised window. He was incredibly upbeat, which is nice as it was the mom of the house waiting for him. He was clean and professional looking. He knocked out the job very quickly and assured it worked as promised before departing. The only negative feedback I can provide is i’m Always impressed when companies provide booties for their installers....and this one apparently doesn’t.


Excellent Service




Review of Authorized Service


Trustworthy and reliable




Review of Authorized Service


Trustworthy and reliable




Review of Authorized Service

Steve is trustworthy and dependable. I will definitely request him on all future service needs.


Steve G.

Steve G.

DISHWASHER GE PDW8280J10SS After about an hr the unit is loud. ; rqstng P&A on 1 WD26X10039 (Drain pump) and 1 WD26X10044 (Motor assy)

Near Black Horse Run, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER - BUI GENERAL ELECTRIC GDT665SGN2BB "Inspected the unit and found the control lock on. Ran a diagnostics test cycle and found no error codes. Ran a wash cycle in the unit filled, washed, and drained without any issues. All checks OK"

Near Silversmith Way, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE GENERAL ELECTRIC JVM1540DN1BB Installed parts and ran multiple tests cycles. The unit heeated without any issues and without making a continuous beeping sound. All checks OK

Near Eagle Ridge Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER MAYTAG MEDC215EW0 Inspected the unit and found damage to a support wheel and the blower fan. Provided customer with information on diagnostics. Customer stated they do not want the unit repaired. All checks OK

Near Grandstone Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER KITCHENAID KDPE234GPS0 Inspected unit and found the dispenser door not opening due to food and gunk built up preventing the spring from opening. ran a test cycle and found the sump motor failing. Ordering parts; rqstng P&A on 1 W11085683 (Motor and sump) and 1 W10861000VP (Dispenser)

Near OH-741, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE LG LMV1831ST00 Inspected unit and found the turntable motor not activating even those receiving proper voltage and the door switch assembly not consistently responding. Ordering parts.; rqstng P&A on 1 11111 (Turntable motor) and 1 222222 (Door micro switch assembly)

Near US-42, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER GE GTD33EASK0WW Inspected unit and found the belt broke. Install new belt. Ran a test cycle and the unit is functioning properly.; used 1 WE12M29 (BELT) from stock

Near Mill Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER GE GTW725BPNDG Inspected the unit and found when it entered the drain cycle that the drain line at the house backed up and poured water onto the floor. The customer was standing beside me when this happened. I advise the customer they need to contact a plumber to have them come out and clean out and inspect the drain line. All other checks OK

Near Glosser Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FGHD2433KF1 "Inspected unit and found a large amount of calcium and water stains on the interior of the unit. Removed the filter and found more calcium and what appeared to be small pebbles or sand in the filter and pump area along with food and gunk. Ran a test cycle and the unit filled, washed and drained. The upper spray arms did not move which indicates blockage from food/gunk. The unit is 9 years old and located in the kitchen. Called AHS and they stated since the unit has not been maintained and cleaned that the repair would not be covered under the warranty. They advised the tech they would contact the customer."

Near Cobbler Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL WDT750SAHZ "Installed parts and ran a test cycle. Unit not leaking after the Fill, wash, and drain cycle. I advised the customer to run multiple test cycles throughout the day to confirm no leaks."

Near OH-123, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MHW6630HW0 "Inspected unit and found an error code for F0E2 which is an over suds error code. Ran a test cycle on the unit and it filled and washed without any issues. Paused and open the cycle while in wash and I could see a large amount of soap suds in the drum. Photo taken of excessive sudes. The soap dispenser was empty. Cleared error code and finished running diagnostics test cycle. The unit filled, washed, drained and spun without any issues. This is the only error code found. Customer had to leave to pickup child from school and they had not returned by the time I finished. Called customer with diagnostics but could not get an answer. Customer needs to use less detergent and use affresh cleaning tablets every couple weeks. Will try calling back later."

Near Oregonia Rd, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER BOSCH SGE68U55UC/D5 Customer states that her dishes are coming out cloudy. The water softener does have water in it. Adv customer to clean out the water softner cup.

Near Greentree Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL DU1055XTSS2 Installed control board and panel. Unit powered up and I ran a test cycle. All checks OK

Near Forge Dr, Lebanon, OH 45036
Steve G.

Steve G.

DRYER GE GTD65EBSJ4WS Unit will not start up. Power to the board; ordrd 1 WE04X29097 (Board)

Near Center St, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER GE GDF630PSM3SS "Inspected unit and found it filled with water, food and gunk. Ran unit through a drain cycle and could tell the drain pump kicked on and could feel it running when I inspected the underside of the unit. The water did not drain out. I removed the drain line from the garbage disposal and used The wet vac to suck out all the water. The drain line was clogged and I could not get the water out. I advised the customer that they need to contact a plumber and have them clean out the line or replace it. All checks OK"

Near Prairie Smoke Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE OVEN LG LMV1762ST/01 Inspected unit and found the plate and ring completely melted in roughly a 1 to 2 inch diameter area. This has also caused damage to the bottom of the microwave. Advise the customer we would send this information over to LG and to expect a call from LG. The damage done is not repairable. Called LG and spoke with Jan and advised them of the issues. They stated the damage is not considered normal wear and tear and is not covered under the warranty coverage. Called the customer back and advised him of the information from LG.

Near Balsam Wood Ln, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE LG LTE4815ST/00 Wrong part. Ordering correct element. ; rqstng P&A on 1 111111 (Upper broil element)

Near E Concord Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE GENERAL ELECTRIC JVM1540DN1BB Inspected the unit and found a loose ribbon harness to the control board. Made adjustments. All checks ok. Ran 2 test cycle and the unit heated properly and without any other issues. ; rqstng P&A on 1 WB27X10934 (Smart control board) and 1 WB56X10823 (Control panel black)

Near Eagle Ridge Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

OVEN SAMSUNG NE58095DW5 "Inspected the unit and ran a bake test cycle to 350°. The unit heated properly without any issues. Unit functioning properly, all checks OK"

Near Manistique Lakes Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF56H9110CW/A2 Install door boot. Ran a test cycle. All checks OK no leaks found.

Near Judkins Ln, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL DU1055XTSS2 Inspected the unit and found voltage going to the control board and up to the control panel. Visible damage to the panel. Checked control board and found a harness connection damaged. Unit needs the control board and panel. Unit is in the kitchen and 12 years old.; rqstng P&A on 1 W10021710 (CONTROL PANEL) and 1 W10084141 (CONTROL BOARD)

Near Forge Dr, Lebanon, OH 45036
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Install new shelf and roller did tighten up handles for customer

Near Eli's Pass, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Called the customer on the way and the customer requested to cancel the service due to the fact the unit is cooling properly now and has been doing fine for the past couple days without any issues. I advise the customer if the issue returns to take a video recording of any potential issues

Near Leather Leaf Ln, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE LG LTE4815ST/00 Inspected unit and found the broiler element not kicking on for the upper oven. Running diagnostics and found relay failure on the control board. Could not clear error code from control board. Ordering parts; rqstng P&A on 1 11111 (UPPER OVEN BAKE ELEMENT) and 1 222222 (CONTROL BOARD)

Near E Concord Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MHWE251YL00 Installed parts. Ran a test cycle and found no leaks. All checks ok.

Near Manistique Lakes Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL WDT750SAHZ Lower seal not preventing water from leaking. Spray arms not dispensing water properly. Ordering parts; rqstng P&A on 1 W10837249 (LOWER SPRAY ARM) and 1 W10909089 (LOWER SEAL)

Near OH-123, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER - ELECTRIC LG DLE7300VE Inspected the unit and found the temp sensors with a small layer of wax and lint buildup. Cleaned sensors and ran a test cycle. Unit heating properly. All checks ok. Proof of purchase receipt attached.

Near Pence Ridge Ct, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER LG LDT5665ST "Inspected the unit and ran a test cycle. The unit filled, washed, drained, and the soap dispenser open without any issues. Tested water pressure sensors and past. Reset the unit advise the customer to make sure they were not pausing the unit and to make sure the door is properly secured and closed when they start a cycle. The tech found no other issues with the unit. If issue returns recommending replacing the control board."

Near Overlook Trail, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER - BUI GENERAL ELECTRIC GDT665SMN0ES Inspected unit and made adjustments to the legs and the upper rack. Demonstrated to customer that if the upper rack is in the high set position that the rack will slide forward to the weight shifting forward. I demonstrated how to raise and lower the rack and demonstrated that in the lower position the rack will not slide. All checks OK

Near W Pekin Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WT7300CV Inspected unit and found the warm water valve not dispensing the correct amount of water. Remove the water lines and found a small amount of gunk and plastic in the hot water valve. Made adjustments in diagnostics for the water valve and tested. Cleared air codes for water valve failure. Unit functioning properly. Proof of purchase receipt attached.

Near Pence Ridge Ct, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER LG LDT7808BD Display is out. ; ordrng 1 1111 (BLACK STAINLESS CONSOLE WITH BOARD)

Near Hampton Ct, Lebanon, OH 45036
Steve G.

Steve G.

RANGE FRIGIDAIRE LGEF3745KFH Installed new clock and over lay. Cycled unit the bake element came on.

Near Poplar Hill Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SPEED QUEEN ADE4BRGS175TW01 Inspected unit and found a thermal cut off fuse blown. Installed new thermal kit. All checks OK; used 1 280148 (THERMAL KI) from stock

Near Lake Front Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM2501HVA Inspected unit and found a large amount of gunk buildup in the drain line before it got to the filter. Cleaned out the line and filter. Ran a test cycle and found no issues or leaks. All checks OK

Near Center St, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM3400CW Install door lock. Ran a test cycle in the unit locked and unlocked without any issues. All checks OK

Near Whispering Pine Way, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

OVEN WHIRLPOOL WFG714HLAS Installed control board and spark module. Ran a test cycle and the unit is heating properly. All checks OK.

Near Wilmington Rd, Lebanon, OH 45036
Steve G.

Steve G.

WASHER SAMSUNG WF45M5500AZ/A5 Install new display board and main board cycle test OK

Near US-42, Lebanon, OH 45036
Kevin M.

Kevin M.

REFRIGERATOR GE GSE25GGHBCBB Installed compressor and recharge system and checks ok

Near Summerwood Dr, Lebanon, OH 45036
Steve G.

Steve G.

RANGE - GAS GE JGBP80SEH3SS Unit will not start. ; rqstng P&A on 1 1111 (MAIN CONTROL/CLOCK) and 1 WB27K10112 (range faceplate)

Near Katie Dr, Lebanon, OH 45036
Steve G.

Steve G.

WASHER MAYTAG MAH6500AWW ;unit had an error code NP. Unit will stop and try to continue. Unit is not ramping up in spin and does not lock when it should. ; rqstng P&A on 1 1111.POSSNUMBER12002039 (MOTOR/CONTROL BOARD ASSY ) and 1 W22003593 (LOCK) and 1 W22004486 (MAIN BOARD. ) and 1 W25001052 (DRAIN PUMP. )

Near Spring Meadow Dr, Lebanon, OH 45036
Steve G.

Steve G.

DISHWASHER GE PDW8280J10SS Customer states that the unit is making a noise durning the wash cycle. Also not washing . Did a cup trick. Customer states that it takes awhile to get it to Act up. Cycled and could not recreate the noise after 1/2 hr./. Did advise customer if it happens again to try to get a recording. Unit is 14/15 years old in kitchen .

Near Black Horse Run, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER LG LDP6797BD Installed door latch assembly. Pushing it back under counter and secured kick plate and screws. Unit level. Ran a test cycle and All checks OK.

Near Garfield Park Blvd, Lebanon, OH 45036
Steve G.

Steve G.

RANGE GE PGB940SEJ3SS Right side burners on low go out or only burn 1/2 way around. Unit is 4 years old in kitchen. ; ordrng 2 1111 (SCREWS TO HOLD UP THE GAS VALVES )s and 1 WB21X20470 (valve burner 270) and 1 WB21X20612 (valve burner 270)

Near Meadowsweet Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM3400CW Inspected unit and found a failed door lock. Ordering part.; rqstng P&A on 1 Ebf61315802 (DOOR LOCK)

Near Whispering Pine Way, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER KENMORE 796.400219 Inspected unit and found it leaking at the door and gasket area. Found a large amount of dog hair and gunk around the door. Cleaned door and gasket. Ran a bedding/bulk load and tipped the unit forward to confirm no leaks at the door. I advised the customer to clean the unit on a regular basis and to use affresh cleaning tablets.

Near Forge Dr, Lebanon, OH 45036