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Local Reviews
for Liberty Township, OH

Authorized Service Rated 4.8 out of 5 stars based on 24 customer reviews

Map of Liberty Township, OH

Great Service




Review of Authorized Service

Steve was ahead of schedule which worked out perfectly. He called ahead of time to let us know he could be early. Steve arrived was very professional and was very cautious moving our appliance around making sure no other issues would occur. He explained everything very thoroughly to the extent of replacing the failed warranty part showing us why the part failed and what the manufacturer has done to fix and replacing the new part. Steve showed us all the resets for the appliance along with some things we did not know it even did. We have had appliance service folks in our home before for multiple things but Steve was by far the best and we have ever experienced


Map of Liberty Township, OH

Great Tech




Review of Authorized Service

What a nice guy! Great experience having him look at our problem.


Map of Liberty Township, OH

Friendly & fast service!




Review of Authorized Service

Steve was super friendly and did a great job fixing our dishwasher!


Map of Liberty Township, OH

Homeowner




Review of Authorized Service

Excellent


Map of Liberty Township, OH

Microwave repair




Review of Authorized Service

Great customer service. Efficient and professional.


Map of Liberty Township, OH

Great




Review of Authorized Service

Very. Good goods proper


Map of Liberty Township, OH

Professional and fast




Review of Authorized Service


Map of Liberty Township, OH

Great




Review of Authorized Service

Great person. Good job


Map of Liberty Township, OH

exceptional service and knew the job




Review of Authorized Service

Made the repair service call a pleasurable experience and that’s not always the case. Hopefully we will not did another service call but if we did I would definitely request him


Map of Liberty Township, OH

Dennis




Review of Authorized Service

I was very happy with the service provided by Steve.


Great service




Review of Authorized Service


Highly efficient




Review of Authorized Service

Steve got the job done quickly despite several interruptions from colleagues.


John




Review of Authorized Service

Steve has been & was amazing again. He is a true professional.


Excellent service, quick work




Review of Authorized Service

Steve was going to be in my neighborhood that morning so called and moved my time to earlier. He was in and out in less than 30 minutes.


Sharon




Review of Authorized Service

Great service. Quick.


Refrigerator Service




Review of Authorized Service

The technician met me at 6;20 am so I didn’t have to take off work. This was a very nice accommodation.


Great timely service,




Review of Authorized Service


Awesome service!!!




Review of Authorized Service

Very punctual and very friendly! Have used them and Steve before!! They are the only company I will use!!


Honest and Professional




Review of Authorized Service

Steve did a great job keeping me in the know of what was going on during our washing machine repair. He was very professional. He called ahead of time to confirm his arrival, cleaned up after himself, and was very honest and knowledgeable.


Steve was great




Review of Authorized Service

Steve has been great in fixing our dryer.


Unprepared




Review of Authorized Service

The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working


Response from Authorized Service:

I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!


Great Service




Review of Authorized Service

Steve was professional and knowledgeable


Dryer needed fixed. Steve was awesome




Review of Authorized Service

He was knowledgeable, kind and fast. Loved him.


Excellent Service, very convenient




Review of Authorized Service

Steve was prompt and even offered to come earlier when he had a cancellation. He figured out the problem quickly and fixed it nearly as fast. Excellent service start to finish.


sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF4287HARSBXAA Inspected the unit and found the fresh food section fan not running and the evap cover frozen over. Evap cover needed. Customer must unplug the unit for 48 hours to allow it to defrost before parts can be installed. Called AHS and advised. AHS stated they would contact the customer.

Near Safari Dr, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF263BEAESG/AA Inspected unit and found the water line running to the unit from the house had a hole in the line of spring water underneath the unit and up against the wall. I advise the customer they need to turn the water off to the refrigerator and that I would contact American home shield and let them know the customer needs a plumber. All checks ok.

Near Wyandot Ln, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE SAMSUNG NE59J7630SG/AA Inspected the unit and found the display clock blinking. Ordering parts.; ordrng 1 DE92-03761B (Oven control) and 1 DG34-00030A (Membrane switch) and 1 DG96-00348A (Range display Waite harness) and 1 DE07-00129A (Display board)

Near Sandric Ln, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Unit is 3-4 years old in the laundry room. Unit is not cooling in the refrigerator section.; rqstng P&A on 1 W11389713 (Main board) and 1 W10889841 (Cover with fan.)

Near Walkers Ct, Liberty Township, OH 45011
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE FGIP2468UF0A Install new vent cycled unit test OK. Customer did not have mounting screws for the top but did have the brackets advise customer they need to secure unit to cabinet. Also advise customer she hast to clean out the filter or shes not going to get the proper wash ability.

Near Cincinnati Dayton Rd, Liberty Township, OH 45044
Steve G.

Steve G.

DRYER SAMSUNG DV220AEW/XAA "unit is not spinning. Installed ned idler pulley and belt. Cycled. ; used 1 6602-001655 ( Belt), and 1 Dc93-00634A (Idler pulley) from stock"

Near Trinity Shore Cir, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 10 Installed new ice container cycled test OK

Near Raven Ct, Liberty Township, OH 45011
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Refrigerator sections is not going into defrost; ordrng 1 W10843055 (Main board) and 1 W11087438 (Fans and wire harness assy)

Near Beth Anne Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FGHB2868TF5 "Unit is freezing things in the refrigerator section. ; ordrng 1 5304510307 (Main board) and 1 5304508008 (Gasket), ordrd 1 5304510255 (Air tower)"

Near Yamassee Dr, Liberty Township, OH 45011
Steve G.

Steve G.

REFRIGERATOR GE TFX25ZPBGWW Freezer is not cooling all the way. Unit is 20-22 years old in the garage 185. GEWR87X29147; ordrng 1 WR87X29147 (Evaporator) and 1 1111 (Filter dryer)

Near Genesis Ct, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE LG LMV1813ST/01 "Inspected unit and found another two door switches had failed.The customer also pointed out the door glass seems to be coming loose. Check the door over and you can tell that the glass on the interior of the door Is coming loose and not properly sealed. Ordering door and door switches.; rqstng P&A on 1 111111 (Door), ordrng 1 2222222 (Door switch assembly/to lower micro switches on the door)"

Near Foxwood Ct, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF28M9580SR/AA 01 Inspected unit and found the icemaker large amount of frost buildup around it preventing ice from dropping. Removed icemaker and cleared ice and frost in the Icebox. Install new icemaker and sealed up any gaps of warm air coming into the unit also installed metal clips for icemaker. All checks ok.; used 1 Da97-1517d (Icemaker) from stock

Near Spencer Terrace, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER KENMORE 665.13543N410 ;unit is not washing.5 -7 ;years old in kitchen; rqstng P&A on 1 1111 (Sump assy) and 1 2222 (Control board)

Near Gem Stone Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE FGIP2468UF0A Customer is getting an OU error code. Try to free up the vent. ; ordrng 1 5304523304 (Vent)

Near Cincinnati Dayton Rd, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER GE DLSR483EG6WW Inspected the unit and found that the start and temperature keys not staying connected to the console. Remove the back panel and found the console clips that hold the switches in or cracked. Ordering console and start switch. The unit is nine years old and located in the basement.; rqstng P&A on 1 WE19M1485 (Back assembly) and 1 WE4M412 (Start switch)

Near Foxwood Ct, Liberty Township, OH 45044
Steve G.

Steve G.

HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 ray techline Explain the customers issues. He states that at this current time they know they leak a little but engineering does not have a solid solution for the leaking at this time. Tech did advise customer.

Near Anchors Way, Liberty Township, OH 45011
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 10 Spoke to customer she described the issue pre-order ice container assembly; saved tckt

Near Raven Ct, Liberty Township, OH 45011
Steve G.

Steve G.

MICROWAVE SAMSUNG n/a Unit will count down and sometimes keep running. ; rqstng P&A on 1 1111 (Door switch) and 2 2222 (Door switches)s and 1 3333 (Switch holder) and 1 5555 (Main control board with panel)

Near Kyles Station Meadows Dr, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER SAMSUNG WF45M5500AZ/A5 Unit is not spinning out.

Near Cincinnati Dayton Rd, Liberty Township, OH 45044
Steve G.

Steve G.

MICROWAVE GE JNM7196SK4SS Customer states that the unit is making a grinding noise and both sides of the unit got hot. Don techline, Did a load test with a potato and the sides did get warm. Not able to get the unit to make the noise that the customer had a recording of. Per techline the unit getting warm on the sides is normal for longer cooking items.

Near Treeside Dr, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER WHIRLPOOL WTW8500DC0 Unit is loud. Found the wash plate was out. Installed new wash plate. Cycled.

Near Longhunter Chase Dr, Liberty Township, OH 45044
Steve G.

Steve G.

HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Installed parts, all operations check ok

Near Anchors Way, Liberty Township, OH 45011
Steve G.

Steve G.

MICROWAVE GE JVM7195SK4SS "Customer states that she was cooking and it trips the breaker. Tech reset the breaker, load test the unit several times and unit did not shut off. Test ok."

Near Watoga Dr, Liberty Township, OH 45011
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE KENMORE 721.804135 Inspected unit and found the lower portion of the doorhandle stripped and cracked. Called American home shield and notified them of the issue. They advised me that this is not covered underneath the warranty and that they would advise the customer. Unit is 14 years old and located in the kitchen.

Near Welney Run, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR GE PSS26NGPB BB Inspect the unit and found the water valve good. Removed the waterline to the unit and found no water coming from the wall. Found the waterline going to the icemaker was not secured into the linear and allowing warm air into the freezer. Used sealant to seal the line. All checks ok. I advised the customer to have a plumber install a new shutoff valve to the refrigerator.

Near Red Pine Dr, Liberty Township, OH 45044
Steve G.

Steve G.

HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Need to order another part. ; ordrng 1 5304505088 (latch)

Near Anchors Way, Liberty Township, OH 45011
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFTR2021TB5 "Unit is loud, making a popping noise. Cycled unit."

Near Peakview Ct, Liberty Township, OH 45011
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFSS2315TP3 Adjust freezer door upper hinge. Cycled

Near Tulip Ln, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER WHIRLPOOL WFW8540FW1 F11. F9 E1 Customer states she had an f11 error. Put unit in into diagnostic and found another error code. Cycled unit in test mode . Found the drain pump was clogged. Adv customer that this issue is not. Covered by warranty co. Noticed floor damage done prior to moving the unit out. Removed drain filter and clean out. Cycled. Test ok.

Near Aspenwood Dr, Liberty Township, OH 45011
Steve G.

Steve G.

HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Customer states that the unit is leaking from the door. ; ordrng 1 5304505436 (sensor switch) and 1 5304508699 (hinge asmy) and 1 5304514774 (LOCK)

Near Anchors Way, Liberty Township, OH 45011
Steve G.

Steve G.

WASHER MAYTAG MVWB880BW0 Install new control board install new drain pump cycled unit several times test OK

Near Stonerun Pl, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Gasket is falling off right door. ; ordrng 1 W10407212 (gasket-fip)

Near Selu Dr, Liberty Township, OH 45011
Steve G.

Steve G.

REFRIGERATOR BO KITCHENAID KRMF706EBS01 Installed new main board a new power board due to unit shutting on and off cycle test OK

Near Tarragon Ct, Liberty Township, OH 45011
Steve G.

Steve G.

MICROWAVE WHIRLPOOL WMH76719CZ2 Install new upper and lower door switch , unit checks ok

Near Oakview Ct, Liberty Township, OH 45011
Steve G.

Steve G.

WASHER MAYTAG MVWX655DW1 Unit is not washing and is making a squealing noise. Found that the outer tub and gearcase is out. Found oil all over everything ; rqstng P&A on 1 W10427633 (shield) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11130362 (suspension) and 1 W11219115 (OUTER TUB) and 1 W11239857 (belt) and 1 W11395618 (CAPICATOR)

Near Logsdons Meadow Dr, Liberty Township, OH 45011
Steve G.

Steve G.

WASHER WHIRLPOOL WTW8500DC5 Did see water around the water valve. Cycled the unit in diag and not able to get the unit to leak. Check dispenser assy and all ports are open. Installed new water valve ; used 1 W11165546PW (WATER VALVE ) from stock

Near Ashdale Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR BO KITCHENAID KRMF706EBS01 Original complaint was no ice. Another company was out and then the unit stop cooling. Customer had the unit unplug at the time of the service call . After listening to the customers complaint and issues tech wants to order main board. ; rqstng P&A on 1 W10624574 (cntrl-elec) and 1 W10675033 (cntrl-elec)

Near Tarragon Ct, Liberty Township, OH 45011
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM4270HWA Inspected unit and found it leaking from the small drain pump hose used to clear out the drain pump. Ordering parts.; ordrng 1 AHA72973309 (DRAIN PUMP WITH SMALL HOSE)

Near Butler Warren Rd, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER MAYTAG MVWB880BW0 Installed new control board calibrate cycle that’s OK

Near Stonerun Pl, Liberty Township, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER GE GDT695SMJ2ES Installed parts and ran a test cycle. All checks OK

Near Redmont Ct, Liberty Township, OH 45044
Steve G.

Steve G.

RANGE FRIGIDAIRE FGEH3047VFB Installed new relay board and thermostat cycled unit test OK

Near Hichitee Ct, Liberty Township, OH 45011
Steve G.

Steve G.

DISHWASHER KITCHEN AID KDTM354DSS5 Install new track and positioner cycled unit test OK

Near Steppingstone Pl, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 07 "Customer states that the unit was not cooling for a couple of day. Customer did remove everything and clean up the unit. Check all gaskets and vents in both sections. Cycled unit the compressor did kick on, no error codes."

Near Karincrest Dr, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Installed new gasket check OK

Near Longhunter Chase Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DRYER SAMSUNG DV45K6500EV/A3 01 Install new motor assembly cycle test OK

Near Larkspur Ln, Liberty Township, OH 45044