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Local Reviews
for Liberty Township, OH

Authorized Service Rated 4.4 out of 5 stars based on 7 customer reviews

Map of Liberty Township, OH

Awesome service!!!




Review of Authorized Service

Very punctual and very friendly! Have used them and Steve before!! They are the only company I will use!!


Map of Liberty Township, OH

Honest and Professional




Review of Authorized Service

Steve did a great job keeping me in the know of what was going on during our washing machine repair. He was very professional. He called ahead of time to confirm his arrival, cleaned up after himself, and was very honest and knowledgeable.


Map of Liberty Township, OH

Steve was great




Review of Authorized Service

Steve has been great in fixing our dryer.


Map of Liberty Township, OH

Unprepared




Review of Authorized Service

The tech kept asking me to get things for him. Towels, paper towels and left my front door open while he was working. He was not prepared (didn’t bring his own things) and I did not like my front door being left open while he was working


Response from Authorized Service:

I am sorry you did not have a positive experience with our company. If you would like to talk further about your experience, please feel free to call Marlise at the office, 937-252-3200. Thank you!


Map of Liberty Township, OH

Great Service




Review of Authorized Service

Steve was professional and knowledgeable


Map of Liberty Township, OH

Dryer needed fixed. Steve was awesome




Review of Authorized Service

He was knowledgeable, kind and fast. Loved him.


Map of Liberty Township, OH

Excellent Service, very convenient




Review of Authorized Service

Steve was prompt and even offered to come earlier when he had a cancellation. He figured out the problem quickly and fixed it nearly as fast. Excellent service start to finish.


Steve G.

Steve G.

FREEZER WHIRLPOOL WRX986SIHZ00 Customer states that the unit started to get warm and ice melting. After unplugging the unit a couple to times the unit started to work fine. Installed new main board cycled unit test OKWPW10843055 board5137596835. ; pckd up 1 WPW10843055 (CONTROL BOARD)

Near Foxwood Ct, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER MAYTAG MVWX655DW1 Customer states that the wash is tearing her clothes. Customer did show tech articles of clothing and towels. Tech took his hand and felt all around the unit inside and did not feel any burrs. Tech felt and inspect the tub several times. Tech did also check the dryer and did not find anything. Calibrated the machine as well. Customer is going to call lowes for a second option.

Near Cincinnati Dayton Rd, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER KITCHENAID KDTE104ESS1 Customer states that unit leaked and was running down the cabinet. Found out that the customer had some suds issues. Gave customer tips cycled.

Near Liberty Cir, Liberty Township, OH 45069
Steve G.

Steve G.

WALL OVEN FRIGIDAIRE PLEB30T9FCA Installed new main board cycle unit test OK customer did have to help technician get unit out due to the way it was installed and the way the bracing was holding the unit up

Near Stellar Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSGAA 06 "Customer states that the unit is not making ice. Thawed out the ice room and installed new ice maker, clips and sealed up the cracks in the ice box. Cycled. ; ordrng 1 DA81-05585ATS (SEALANT) and 1 DA82-02367ATS (CLIPS) and 1 DA97-15217DTS (ICE MAKER)"

Near Stonerun Pl, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF990SLAM02 Customer freezer is not freezing. Customer needs a system job. Compressor is extremely loud to the point of tech could hear it when he walked in the door. The unit is a two evap system. refrigerator section is working fine at this time. Customer was given an est and will think about the repair. If customer want repaired please preorder parts. 2.5 hrs on return.

Near Winding Oaks Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER KITCHENAID KDFE104DSS0 Install new sump assembly cycled unit test OK technician put unit into self diagnostics because the customer said the heater was not heating it self diagnostic tech got heater to kick on unit checked OK.

Near Chandler Crossing, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF263BEAESR/AA "Customer states that the unit is not cooling at all. Check inverter board and was good, check compressor and the compressor is running. Condenser is not getting hot at all. Customer has a leak in the system. Customer is not going to repair the unit. Verbal est of just installing a dye dryer, Freon and labor is 350. Just to find the leak. If the leak can be found verbal est of 650 to repair . Did advise customer most leaks are in the cabinet."

Near Oleander Ct, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER KITCHENAID KDFE104DSS0 Customer states that the unit is not drying and food is still on the dishes. Power to motor. Unit is not washing. Unit us 5 years old in kitchen. ; rqstng P&A on 1 W10854215 (MAIN BOARD) and 1 wpw10605057 (pump and motor assy)

Near Chandler Crossing, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER GE WNSE5260D0WW "Unit is 2003 16 yrs old and in laundry room. Unit is leaking, removed the front panel and noticed that the tube bearing is has been leaking, noticed that the gearcase is locked up as well. Spoke to Zach at American home shield advise them of the severity of work that needs to be done the eighth and that would not be a good repair they are contacting the customer for a buyoutAutho 160ZCWL"

Near Cedarcrest Dr, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER LG WT1201CV "Installed new stator and rotor assy, and replace the main board. Cycled unit."

Near Celestial Cir, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 01 "Customer states that the unit is not making ice. Thawed out ice room, installed new ice maker. Sealed up ice room. Cycled ice maker. ; pckd up 1 DA97-15217D (ICE MAKER)"

Near Royal Garden Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed new main board and lower ice maker. Cycled

Near Cherokee Ln, Liberty Township, OH 45044
Steve G.

Steve G.

WALL OVEN FRIGIDAIRE PLEB30T9FCA Before the tech tried to remove the unit he took pictures and ask the customer if she had work done one the unit before. I point out to the customer several issues with the door hinges and that the unit was not screwed into the wall/;cabinet. Tech moved the unit out 1/2 inch and the unit drop down. Tech removed the drawer under the unit and noticed that the unit was only on by a piece of wood in the back and on sitting on the front part of the cabinet. Tech took several pictures of the poor installation and walked away from the job. Tech did explain to the customer and did show her the pictures. Tech advised customer that he would hold the part for two weeks only and that the customer must have the unit properly installed right with the proper bracing. ; saved tckt

Near Stellar Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Customer states that the lower ice maker is not working. Installed new ice maker ; ordrd 1 DA94-02679A (MAIN BOARD) and 1 DA97-07603B (MAIN BOARD)

Near Cherokee Ln, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR KENMORE 596.735032 Customer states that the unit is not cooling. Unit is in the garage and had a system job done Spoke to Cassandra. Adv her since a system job as been done to the unit before we can not proceed with another system.AUTHO 53CLLL

Near Stellar Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF4289HARS/XAA Customer states the unit is not making ice. Installed new ice maker. Cycled unit. ; pckd up 1 DA97-07365C (ICE MAKER )

Near Treeside Dr, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Installed new dispenser paddle assembly cycle unit test OKAutho 545casm

Near Tranquility Trace, Liberty Township, OH 45044
Steve G.

Steve G.

DRYER HOTPOINT HTX21EASK0WW Customer had blown a different fuse. Installed new fuse. Cycled out. Tech took several pictures of the house vent and even spoke to the property management. Tech after he installed the new fuse took a picture of the house vent outside and still all three flappers where not opening and lint was still at the end. ; pckd up 1 WE04X26139 (high limit thermosta)

Near Thistle Ln, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE LGID2475QF6A Installed new right cosmetic strip

Near River Birch Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF260BEAESR/AA Installed new main board. Check heater and fan. Tstok

Near Tree View Dr, Liberty Township, OH 45044
Steve G.

Steve G.

OVEN SAMSUNG n/a Installed new display and new main board cycled unit test OK

Near Stellar Ct, Liberty Township, OH 45044
Steve G.

Steve G.

DRYER WHIRLPOOL WED7500GW0 Customer states that the unit is not drying on sensing... Found one of the wires to the top bar had come off... Reseated...

Near Anmer Ct, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER WHIRLPOOL GU2275XTVY0 Customer states that the upper rack is not cleaning as well. States some of the plates are coming out dirty 15-17 years old in kitchenAutho 545casm

Near Tranquility Trace, Liberty Township, OH 45044
Steve G.

Steve G.

DRYER HOTPOINT HTX21EASK0WW Customer states that the unit will not start again. Found a different fuse that blew. Customer stated that she had the vent clean out by the rental property . She told tech that he brought in a leaf blower and clean it out. tech already adv customer that the dryer is noting but a leaf blower with a heater. Tech took several pictures of proof that the job was not done correctly. Tech order new fuse. ; schdld next appmnt for 8/12 MON !

Near Thistle Ln, Liberty Township, OH 45044
Steve G.

Steve G.

FREEZER FRIGIDAIRE LFFH17F7HWD Customer states that the unit will go to high heat and temp of 25 the customer has to tap on the door and the unit will start. Customer is going to repair the unit himself.

Near Millikin Rd, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF24FSEDBSR/AA 03 Installed new icemaker clip assembly and new heater drain hose cycled unit checked OK

Near Cherry Laurel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DRYER HOTPOINT HTX21EASK0WW "Customer states that the unit will not start. found that the thermal fuse was blown. Installed new fuse. Cycled unit test ok. Advised customer that they must have the house vent clean out. Actually run a snake/ brush thru the entire house vent. If the customer just puts their hand up the vent and clean it that way or a shop vac or a leaf blower, tech explain to the customer they are not doing anything but wasting their time. Advise customer do not use the dryer because it is a fire hazard. Customer understood that it is a fire hazard and adv tech they will not use the unit. ; pckd up 1 WE04X25196 (dryer thermostat)"

Near Thistle Ln, Liberty Township, OH 45044
Steve G.

Steve G.

DBL OVEN COMBO JENN-AIR n/a Installed new main control board. Cycle. Unit test ok.

Near Cherry Laurel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF24FSEDBSR/AA 03 Customers upper ice maker is leaking. Unit has been sealed up but tech wants to install new upgrade kit. ; rqstng P&A on 1 1111 (ICE MAKER UPGRADE KIT WITH BOARD. )

Near Cherry Laurel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DBL OVEN COMBO JENN-AIR n/a "Customer states that the oven is not turning on, but the microwave is working fine. Check power to the unit and have power. ; pckd up 1 WPWP74009716 (CONTROL)"

Near Cherry Laurel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE LGID2475QF6A Seal is falling off. Reseated and clean seal and secure. Test ok.

Near River Birch Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF260BEAESR/AA Customer states that the unit is not cooling right in the refrigerator section. Unit is not going into defrost. ; ordrd 1 DA92-00384E (BOARD)

Near Tree View Dr, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR GE PFSF6PKXEBB Install new main board and evaporator motor cycle unit test OK

Near Winter Hazel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE LGID2475QF6A Seal is falling off. Reseated and clean seal and secure. Test ok.

Near River Birch Ct, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF260BEAESR/AA Customer states that the unit is not cooling right in the refrigerator section. Unit is not going into defrost. ; ordrd 1 DA92-00384E (BOARD)

Near Tree View Dr, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR GE PFSF6PKXEBB Install new main board and evaporator motor cycle unit test OK

Near Winter Hazel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

OVEN SAMSUNG n/a Customer states that the unit will shut down and give error code E08; ordrng 1 DE92-02439E (MAIN PBC) and 1 DE92-02440E (DISPLAY BOARD)

Near Stellar Ct, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER SAMSUNG WF210ANW/XAA "Customer states that the unit will not spin. States that when if does the unit is loud. . Customer needs a tub job. ; rqstng P&A on 1 1111 (DOOR BOOT) and 1 2222 (SPIN BASKET) and 1 3333 (FRONT TUB) and 1 4444 (REAR TUB) and 1 5555 (TUB SEAL. (GOES BETWEEN THE TUBs)) and 1 6666 (STATOR) and 1 7777 (ROTOR), states that autho needed"

Near Trinity Shore Cir, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER MAYTAG MVWX655DW1 While disassembling the unit found at the motor pool he was cracked as well spoke to Caroline at extend warranty company that push the unit over the non-economical repair limit all parts return to the office bill out for diagnostic trip charge

Near Paradise Cove, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR GE PFSF6PKXEBB Customer states the unit is not cooling at all. Found that the unit refrigerator section is all frozen up. Customer needs to shut down the unit 2 days prior to parts being installed; ordrd 1 WR55X11055 (refrigerator control) and 1 WR60X10254 (asm motor fre.)

Near Winter Hazel Dr, Liberty Township, OH 45044
Steve G.

Steve G.

DISHWASHER GE GSD3200G00BB Install new float stem and water valve started to notice water going in extremely slow and also did not have proper power call tech line tech line advise replace wire harness and water valve spoke to Zack at warranty company they are looking for the wire harness and if not they will buy out the customer tact will notify customer; saved tckt

Near Celestial Cir, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Customer states that the unit is not making ice. Customer spoke to Vendor and told me that they were going to do a buy out technician called Vendor spoke to Tracy, they are buying the customer out. Bill out for trip"

Near Goldendawn Way, Liberty Township, OH 45044
Steve G.

Steve G.

WASHER SAMSUNG WF45H6300AG/A2 01 "Customer states that the unit is not spinning. Did hear that the lock did have some noises, did installed new lock and unit still did not spin. Customer needs lock and main board. Customer is not going to repair the unit."

Near Windsor Tr, Liberty Township, OH 45044
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 09 "Customer states that the unit is leaking. Found the leaking coming from the refrigerator section drain line. Try to flush out the line, was not able to run a snake thru the unit. The drainline was clog and not to open up the drain line. Unit can not be repaired due to the drain line pinched or shift of insulation."

Near Windsor Tr, Liberty Township, OH 45044