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Local Reviews
for Mason, OH

Authorized Service Rated 4.8 out of 5 stars based on 17 customer reviews

Map of Mason, OH

Job well done!




Review of Authorized Service

Came promptly. Technician was friendly, polite, and knowledgeable. Fixed oven quickly, gave me advice for future. I’m very pleased!


Map of Mason, OH

Randy




Review of Authorized Service


Map of Mason, OH

Great tech!




Review of Authorized Service

Steve was outstanding


Map of Mason, OH

excellent service




Review of Authorized Service

Steve was efficent knew what he was doing got the job done and out he went.


Map of Mason, OH

Great Service




Review of Authorized Service

Our service technician, Steve, was very nice and took time to answer our questions. He didn't rush through the repair process.


Map of Mason, OH

Great Service




Review of Authorized Service

Steve did a great job, he called the day before his appointment and asked some questions about the problem. He then asked me to text him a picture of the model and serial number tag. He arrived early for the appointment with the part to fix the problem. Great job Steve thanks for quickly fixing our problem.


Map of Mason, OH

Very professional and efficient!




Review of Authorized Service

Great experience - good communication prior to the service call to make sure he had the parts in hand to make the repairs.


Map of Mason, OH

Great Service




Review of Authorized Service

Great Service and very well explained the problem and issue and friendly manner


Map of Mason, OH

The technician said the refrigerator drawer gasket wasn’t sealing the left upper freazer drawer. He adjusted the gasket, scraped the ice buildup o the




Review of Authorized Service


Map of Mason, OH

Great Service




Review of Authorized Service

Steve is awesome!! He did a fantastic job on my dishwasher repair. He’s a great technician! Steve went out of his way to accommodate my schedule. He took the extra time to make sure I was up and running before leaving. Thank you!


Mrs. Blome




Review of Authorized Service

Steve was a good technician - courteous and efficient. I would have him wear shoe guards next time but his shoes did not soil my carpet. Your company is blessed to have him.


Great Service - Steve G is awesome




Review of Authorized Service


Excellent Service




Review of Authorized Service

Steve was awesome!!! Great personality easy to talk to just very impressed great guy!!! Service was scheduled perfect super company and customer service!!! Thank you Steve Stay Safe and Healthy!! You ROCK!! The Senger's


Great Service




Review of Authorized Service

We have had Steve on several occasions. He is patient, friendly and always thorough.


Dennis




Review of Authorized Service

Steve did a great job Great to work with


Expert service




Review of Authorized Service

Steve was polite, friendly and very knowledgeable. Handled the issue and explained everything. I would consider him a great asset to Authorized Service.


Great support and personality




Review of Authorized Service

The tech was terrific even though our issue resolved itself. Great customer service.


Steve G.

Steve G.

COOKTOP LG LCG3011ST/01 Install new switch assembly spark module into igniters cycled unit

Near Lexington Park Blvd, Mason, OH 45040
Steve G.

Steve G.

DRYER MAYTAG MEDB835DW4CU Customer states that he is hearing a scraping noise. Customer is also getting a AF code. Adv customer to clean out house vent. Possible noise is coming for the unit getting too hot.

Near Summer View Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER GE GTW840CPN0DG "Customer states that about 3 times a week the unit does not spin. Customer did show video and in the it did show the tub banging around. The display was showing Balancing. The unit did try to rebalance but not success. Tech did put on drain and spin, unit did act up after the tech moved bending around. ; ordrng 1 WH22X29049 (Inverter board) and 1 WH03X29071 (Suspension rods)"

Near Armour Ct, Mason, OH 45040
Steve G.

Steve G.

DRYER SAMSUNG DV42H5200EF/A3 Unit squeals. Installed 2 new rollers. Cycled; used 2 Dc97-16782a (Rollers) from stock

Near Trailside Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF23HCEDTSR/AA 09 "Customer is still getting ice build up. ; rqstng P&A on 1 1111 (Main board) and 1 2222 (Temp sensor in refrigerator), ordrng 1 3333 (Refrigerator back wall with fan)"

Near Hayden Ln, Mason, OH 45040
Steve G.

Steve G.

WASHER MAYTAG MVWB765FW3 Install new main board and water valve cycled unit

Near Montclaire Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER LG DLE7300WE.ABWEEUS Customers unit will not power up. Found that the customer did not install the cord right. Adv customer it was not a covered item. Installed new dryer cord and a whirlpool terminal universal block. Did adv. that the terminal block from lg is a complete wire harness. So he agreed to the whirlpool one which matches up. Cycled unit . ; used 1 279320 (Terminal block) from stock

Near Elizabeth Ln, Mason, OH 45040
Steve G.

Steve G.

HOME LAUNDRY - E LG WM9500HKA Customer has to unplug just about every time to get unit to start up. ; ordrng 1 1111 (Main board.)

Near Pinto Trail, Mason, OH 45040
Steve G.

Steve G.

RANGE GE JGBS66REK4SS Install left and right door hinge, unit checks OK

Near Summer Field Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER LG WM4270HVA Unit is leaking. Found the filter cap was slightly off. Tighten down .. ;cycled.

Near Homestretch Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28K9070SG/AA 05 Installed new ice container installed new icemaker kit test OK

Near Black Oak Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28R7201SR/AA Ice maker is not frosting up and leaking. ; ordrng 1 1111 (Ice container) and 1 2222 (Ice maker upgrade kit)

Near Pinto Trail, Mason, OH 45040
Steve G.

Steve G.

RANGE WHIRLPOOL WFE550S0HZ1 Unit is not starting up. Found that the terminal block had a small fire. Found that when the cord was installed the 3/8 nut as stripped and cause the unit to arc. Customer is getting a new cord. ; ordrng 1 W10245259 (Terminal block) and 3 W3400029 (Nut)s and 3 W3400016 (Screw)s

Near Running Fox Ln, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER SAMSUNG DW80M2020US/AA 00 Unit powers on but no water going into the unit. Found a broken wire to the water valve. Repair wire. Cycled.

Near Villas Creek Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR GE PVD28BYNFS Installed new icemaker cycled test OK

Near Parklake Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER - BUI GENERAL ELECTRIC GDT535PSMSS Unit is not draining. Removed pump. Found debris in the drain. Cycled.

Near Maxfli Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 08 Install new holders test OK

Near Hudson Hills Ln, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE LG LMV1831BD/ 00 Vent fan is not working. ; ordrng 1 1111 (Vent motor assy) and 1 2222 (Main board)

Near Autumn Mist Ct, Mason, OH 45040
Steve G.

Steve G.

WASHER AMANA NTW4605EWO Unit is loud in spin. ; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10913953 (Actuator) and 1 W10239971 (Splutch) and 1 W10006384 (;belt) and 1 W10324647 (Bearing)

Near Court Yard Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER SAMSUNG DW80R2031US/AA 00 Found a loose wire to motor assy. Reseated. Cycled. ; O-emld tckt

Near Firethorn Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER LG LDT5678SS "Unit would not drain. Found that the unit was poorly installed and the drain hose was pinched. Installed new drain hose and connection hose. Cycled unit test ok.Adv customer that the unit was not installed right the back leg was not down causing stress on the front part of the tub. Also the main issue the installer did not have the wire connection in the junction box. No stress clamp was installed that comes with the unit. Tech did reroute the house wire and unit wire. And put the wires in the junction box. Did not have a stress clamp, because that should have been installed right the first time. Customer calling vendor"

Near Bordeaux Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA 08 Shelf on the door snap at the screw. ; ordrng 1 DA97-14997E (;bin shelf) and 1 DA97-14997D (Shelf bin.)

Near Hudson Hills Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28K9070SG/AA 05 UNIT IS freezing up. ; ordrng 1 1111 (Ice container) and 1 Da82-02649a (Ice maker kit)

Near Black Oak Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR GE PVD28BYNFS Customer states that the unit is not making as much ice. Good water flow out of unit. ; ordrng 1 Wr30x31922 (Ice maker)

Near Parklake Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER MAYTAG MVWB765FW3 Customer states that unit is still not filling up enough. Last month did a gearcase job. ; rqstng P&A on 1 W11195970 (Control board) and 1 W11165546 (Water valve.)

Near Montclaire Dr, Mason, OH 45040
Steve G.

Steve G.

RANGE FRIGIDAIRE LGEF3045KFK Customer did a self clean and did not remove the racks and the door was hard to open. Found that the rack seized to liner. Able to free up the rack rail.

Near Quail Lake, Mason, OH 45040
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER - BUI GENERAL ELECTRIC GDT605PSM0SS Inspected the unit and found the door lock assembly not lining up properly. Pulled the unit and made some adjustments to the door lock assembly to lower to line up and close properly. Push the unit back onto the countertop and secured it. Ran a test cycle and the unit functioned without any issues

Near Capitol Ave, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR GE PVD28BYNBFS Installed new left refrigerator door customer inspect checked OK

Near Wandering Way, Mason, OH 45040
Steve G.

Steve G.

DRYER - ELECTRIC LG DLE5977B "Installed new belt, Installed all new rollers, and installed idler pulley cycled unit test OK"

Near Charleston Ridge Dr, Mason, OH 45040
Steve G.

Steve G.

FREEZER HAIER IF50CM23NW Unit is just buzzing. Ashley at extended warranty. They are doing a buy out

Near Fields Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER LG LDT5678SS Found that the unit has a pinched drain line ; ordrng 1 1111 (Complete drain hose.)

Near Bordeaux Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF23HCEDTSR/AA 09 Unit is loud. Removed the evap cover in the refrigerator section. Thawed out ice build up an moved the temp sensor. Seal up the ice room as well.

Near Hayden Ln, Mason, OH 45040
Steve G.

Steve G.

WASHER SAMSUNG WA52J8060AW/A2 "Unit bangs around. Found the inner tub was loose. Removed the wash plate and tried to tighten up the tub bolt. Found the spin basket broke apart.The bolt just kept spinning around. New transmission and inner tub ; rqstng P&A on 1 DC90-17667A (Outer tub) and 1 DC97-18601A (Spin basket) and 1 DC60-50003A (Nut), ordrng 1 DC90-15327A (Motor assy.)"

Near Thornberry Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR GE PFE28KSKBSS Installed new tower assy and evap cover due to another servicer cracking the parts.

Near Richmond Park Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER BOSCH SHSM63W55N/13 "Unit was leaking, customer thing coming from under the unit. Ran unit and did pull the unit out and did see some signs of dry soap. After running for several minutes found to be a suds issues. "

Near Homestretch Ln, Mason, OH 45040
Steve G.

Steve G.

WASHER GE GFW650SSN09WW Customer states that then on large loads she has a mold smell. It not electrical burn smell just a foul odor. Had customer do a load prior to coming out. With load in the unit could not get the unit to smell. Tech did check customers down spout and was not able to smell anything inside. Did inspect the door boot. Customer states that does not smell all the time.

Near Berkley Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Unit is leaking. Thawed out the defrost drain line.

Near E Bay Dr, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE OVEN LG LMV1831BD/00 Installed new turntable motor test check OK

Near Winding Creek Ct, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GE GDT605PSM4SS Install new wire harness installed new user interface cycled unit several times test OK

Near Williamstown Ln, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GE GDT565SSN2SS No repair.

Near Bethany Rd, Mason, OH 45040
Steve G.

Steve G.

RANGE GE JGBS66REK4SS Customer states that the unit is not pre heat or it will take 45 mins. ; ordrng 2 GWB10X21809 (Door hinges)s

Near Summer Field Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER - ELECTRIC LG DLE5977B Unit is making a thumping noise and also hard to turn. Adv customer not to use the unit. Fire hazard ; ordrng 4 1111 (Rollers with shafts)s and 1 2222 (Idler pulley) and 1 3333 (Belt)

Near Charleston Ridge Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer states unit is leaving a brown film on the dishes and racks. Did find food particles in the unit ... upper rack need rollers and stopper. Upper rack needs spray arm. ; ordrng 1 W10508950 (Rack stop), rqstng P&A on 1 W10712395 (Rack adjuster kit) and 1 W10340542 (Manifold) and 1 W10448645 (Spray arm)"

Near Fallen Oaks Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER MAYTAG MVWB765FW3 Install new gear case stater and rotor cycled unit test OK

Near Montclaire Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GENERAL ELECTRIC GSD2100V65BB Unit is not draining. Found wire off the solenoid. Reseated. Cycled.

Near Reflections Way, Mason, OH 45040