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Local Reviews
for Mason, OH

Authorized Service Rated 5.0 out of 5 stars based on 7 customer reviews

Map of Mason, OH

Mrs. Blome




Review of Authorized Service

Steve was a good technician - courteous and efficient. I would have him wear shoe guards next time but his shoes did not soil my carpet. Your company is blessed to have him.


Map of Mason, OH

Great Service - Steve G is awesome




Review of Authorized Service


Map of Mason, OH

Excellent Service




Review of Authorized Service

Steve was awesome!!! Great personality easy to talk to just very impressed great guy!!! Service was scheduled perfect super company and customer service!!! Thank you Steve Stay Safe and Healthy!! You ROCK!! The Senger's


Map of Mason, OH

Great Service




Review of Authorized Service

We have had Steve on several occasions. He is patient, friendly and always thorough.


Map of Mason, OH

Dennis




Review of Authorized Service

Steve did a great job Great to work with


Map of Mason, OH

Expert service




Review of Authorized Service

Steve was polite, friendly and very knowledgeable. Handled the issue and explained everything. I would consider him a great asset to Authorized Service.


Map of Mason, OH

Great support and personality




Review of Authorized Service

The tech was terrific even though our issue resolved itself. Great customer service.


Steve G.

Steve G.

RANGE - ELECTRIC GENERAL ELECTRIC PGP9036SL1SS "Customer states that they are smelling a plastic, electrical burn smell but its not all the time. Cycled the unit and all burners check out ok. Possible smell is coming from the large burner cap.. did see a square mark from possibly a sticker. Did clean off all other burners . Customer states under warranty. Did show Closing date"

Near Gilbert Dr, Mason, OH 45040
Steve G.

Steve G.

HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Unit is leaking. Small amount. ; ordrd 1 5304514782 (LOWER SOAP HOUSING) and 1 5304514790 (SLIDES RAILS) and 1 5304514790 (WATER VALVE) and 1 5304514794 (COVER SOAP HOUSING)

Near Maxwell Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 12 Install new icemaker upgrade kit sealed ice room installed new ice container cycle test OK

Near Charleston Woods Dr, Mason, OH 45040
Steve G.

Steve G.

RANGE - GAS JENN AIR CCG2523B unit non-repairable

Near Tarton Fields Ln, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER - BUI GENERAL ELECTRIC GDT665SMN2ES ";customer had unit installed, they went to do a load. Tech did check power to the unit and did check power. The display is not working. Power to the display. ; schdld next appmnt for 8/14 FRI !"

Near Isaac Ln, Mason, OH 45040
Steve G.

Steve G.

RANGE - GAS GENERAL ELECTRIC JGB645SEK3SS Installed new bake ignitor.. cycled.

Near Lady Abigail Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR/TOP GENERAL ELECTRIC GIE21GSHEE Unit is not cooling. Found the evap motor seized up. ; ordrng 1 WR60X25798 (fan evap asm)

Near Mason Oaks Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GE GDT695SSJ2SS unit will chime when no one is around. Now the unit is not powering up. GDT695SSJ2SS machine control; ; ordrd 1 WD21X23462 (kit svc ui top logic) and 1 WD21X24901 (MAIN BOARD.)

Near Country Ridge Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGHB2869TF8 Install new icemaker cycle test OK

Near Margaret Ct, Mason, OH 45040
Steve G.

Steve G.

RANGE - GAS GENERAL ELECTRIC JGB645SEK3SS "Customer just closed on the house and the bake did not work. Found power to the bake ignitor. ; ordrd 1 WB13K21 (ignitor,oven)"

Near Lady Abigail Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIG/SIDE-BY-S WHIRLPOOL WRS342FIAB00 Customer states that the unit is freezing . Cycled unit and did hear the damper door open and close..power unit off for several seconds and was able to get the door to open and close.

Near Lind Pl, Mason, OH 45040
Steve G.

Steve G.

DRYER SAMSUNG DV45K6500EV/A3 01 "Unit is loud while in use. Installed new idler pulley and right rear roller. ; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-16782A (ROLLER) from stock"

Near Bristol Ct, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE FFCD2413US3A Unit is not filling with water. ; ordrng 1 5304521117 (BOARD) and 1 5304525044 (VALVE)

Near Sugar Maple Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Customer only getting crush ice. Found ice build up in the back of the auger assy. Customer needs air handler kit. ; ordrd 1 5303918784 (air handler housin)

Near White Oak Ct, Mason, OH 45040
Steve G.

Steve G.

RANGE SAMSUNG NE59J7630SG/AA Installed new display cycled unit test OK

Near Plumfield Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR/TOP GENERAL ELECTRIC GTE18ETHPRWW Ice maker is over filling Installed new icemaker cycled unit test OK

Near Baywatch Way, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF535SMBM Unit will not stop making ice. Found that the metal arm came out of the hole. Reseated.

Near Thorngate Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA 12 Unit is not making ice and the container is cracked. ; rqstng P&A on 1 1111 (ICE CONTAINER ) and 1 DA82-02673A (;ICE MAKER KIT)

Near Charleston Woods Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGHB2869TF8 Lower ice maker. ; ordrd 1 241798233 (ICE MAKER KIT)

Near Margaret Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL GS5SHAXNLOO Customer states that unit sounds like a plane. Tech did hear a video but could not determine where the noise was coming form. Unplug unit to hear the compressor kick on. Could not recreate the noise. Did advise that the service call is good for 30 days.

Near Homecrest Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR GE GIE21GSHESS "Customer states that the water taste bad and wants a new filter. Tech explain to customer that filters are not a covered item, that she would have to purchase one on her own. Customer also wanted tech to switch the doors. Tech advised her that warranty would not cover the doors being switched."

Near Mason Oaks Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR GENERAL ELECTRIC GIE22JSNBRSS Unit is not making ice. Found that the customer does not have water coming from the wall. They need to call landlord.

Near Mason Oaks Dr, Mason, OH 45040
Steve G.

Steve G.

RANGE - GAS JENN AIR CCG2523B Installed new igniter’s spark module and switch is still having issues with other burners now found some switches to be defective; ordrng 2 W74005032PW (SWITCHES )s

Near Tarton Fields Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR BO SAMSUNG RF28HFEDBSG/AA Unit is not making ice. ; rqstng P&A on 1 1111 (ICE CONATINER) and 1 DA81-05595A (SEALANT) and 1 DA82-02704A (ICE MAKER KIT)

Near Livingston Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GENERAL ELECTRIC GDT580SMF7ES Install new wire harness assembly and float switch

Near Woodburne Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGHD2369TF7 Customer left shelf crack and the wheel fell off and the bin ;wheel fell off the bin due to the weight.Customer also found the ice maker mold had several cracks and the water line freezer up. ; ordrng 1 241920106 (FILL TUBE) and 1 243297609 (ICE MAKER) and 1 5304508761 (SHELF WITH GLASS) and 1 5304512617 (BIN)

Near Riverstone Way, Mason, OH 45040
Steve G.

Steve G.

RANGE SAMSUNG NE59J7630SG/AA Display is flashing 11; ordrd 1 DE07-00129A (DISPLAY)

Near Plumfield Ct, Mason, OH 45040
Steve G.

Steve G.

RANGE - GAS JENN AIR CCG2523B Tech to order additional parts; rqstng P&A on 1 W71002749 (SPARK MODULE ) and 5 W74005032 (SWITCH)s

Near Tarton Fields Ln, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER LG LDF5545WW Installed new console and lock cycled unit test OK

Near Homecrest Ln, Mason, OH 45040
Steve G.

Steve G.

WASHER SAMSUNG WF42H5000AW/A2 Installed new inverter board cycled unit test OK

Near Roberts Park Dr, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE BOSCH HMC80251UC/01 no problem found.

Near Edgebrook Ct, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GENERAL ELECTRIC GDT580SMF7ES Sherri at warranty company Sherry approved ; saved tckt

Near Woodburne Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GENERAL ELECTRIC GDT580SMF7ES Need wire harness with fuse. Will call Monday to get autho. ; schdld next appmnt for 7/6 MON !

Near Woodburne Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFTR1821TB5 Customer has some ice forming on the liner. Found some gaps between the liner and cabinet. Sealed up /. ; used 1 5304469950 (SEALANT) from stock

Near N Shore Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER SAMSUNG DV42H5000EW/A3 Unit is not heating up. Installed new heater assy. Did advise the customer to have house vent clean out. ; used 1 DE486A (ELEMENT) from stock

Near Roberts Park Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRV986FDEM Unit Is leaking and the left bin door control is out. Found water in the bin under the control . The left refrigerator door is leaking from the bottom and is dripping rust. Rust is coming from condensation from inside the door. ; rqstng P&A on 1 1111 (LEFT CRISPER DOOR) and 1 2222 (CONTROL ON CRISPER DRAWER) and 1 3333 (LEFT REFRIGERATOR DOOR ASSY. )

Near Wandering Way, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GENERAL ELECTRIC GDT580SMF7ES Install new heater cycled

Near Woodburne Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER SAMSUNG DV45K6500EV/A3 Unit is making a cracking noise. Found the drum seam is cracked in the front. Adv customer not to use the unit. ; rqstng P&A on 1 1111 (S/S DRUM) and 2 2222 (ROLLERS (FRONT))s

Near Bentwood Dr, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE BOSCH HMC80251UC/01 "Installed new main control with electronics cycled unit test ok."

Near Edgebrook Ct, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER BOSCH SHP865WF5N Customer is having washing issues. Cycled unit with glasses up right. Customer did do everything that was suggested to the customer and customer still having issues. Tech will call warranty company.and adv. Customer wants second opinion

Near Albright Ct, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE BOSCH HMC80251UC/01 "Installed new glass fuses, all new door switches and ;switch holders. Installed new console, tech thought the display came with the console. ; rqstng P&A on 1 1111 (DISPLAY BOARD)"

Near Edgebrook Ct, Mason, OH 45040
Steve G.

Steve G.

WASHER MAYTAG MHW3505FW1 Installed new water valve and main board cycled unit

Near Birch View Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER GENERAL ELECTRIC GDT580SMF7ES Unit still not heating. ; ordrng 1 WD05X24776 (HEATER. NO ON STOCK)

Near Woodburne Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER SAMSUNG WF42H5000AW/ A2 Customer states that the unit is shaking so bad it walks and is loud in spin. Unit needs a complete tub2 hrs 2 men. Unit is 7-9 in basement. ; rqstng P&A on 1 1111 (SPIN BASKET) and 1 2222 (REAR TUB) and 1 3333 (FRONT TUB) and 1 4444 (STATOR) and 1 5555 (SEAL BETWEEN TUBS) and 1 6666 (DOOR BOOT) and 1 7777 (;ROTOR) and 4 8888 (SHOCKS/DAMPERS)s

Near Villas Creek Dr, Mason, OH 45040
Steve G.

Steve G.

RANGE THERMADOR PRG304GH/20 The first initial visit technician could not smell any natural gas technician did set it up per customer request to come to the house at 6 o’clock in the morning technician got there with leak detector could not find any smell or the leak detector did not show any signs of leaks anywhere around the range technician went to crawlspace with gas line goes up with lead to tactor could not find any leaks in the crawlspace as well spoke to warranty company talk to Richard explain him

Near Bridgewater Ct, Mason, OH 45040