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Local Reviews
for Mason, OH

Authorized Service Rated 4.8 out of 5 stars based on 12 customer reviews

Map of Mason, OH

Great Service




Review of Authorized Service

Steve did a great job, he called the day before his appointment and asked some questions about the problem. He then asked me to text him a picture of the model and serial number tag. He arrived early for the appointment with the part to fix the problem. Great job Steve thanks for quickly fixing our problem.


Map of Mason, OH

Very professional and efficient!




Review of Authorized Service

Great experience - good communication prior to the service call to make sure he had the parts in hand to make the repairs.


Map of Mason, OH

Great Service




Review of Authorized Service

Great Service and very well explained the problem and issue and friendly manner


Map of Mason, OH

The technician said the refrigerator drawer gasket wasn’t sealing the left upper freazer drawer. He adjusted the gasket, scraped the ice buildup o the




Review of Authorized Service


Map of Mason, OH

Great Service




Review of Authorized Service

Steve is awesome!! He did a fantastic job on my dishwasher repair. He’s a great technician! Steve went out of his way to accommodate my schedule. He took the extra time to make sure I was up and running before leaving. Thank you!


Map of Mason, OH

Mrs. Blome




Review of Authorized Service

Steve was a good technician - courteous and efficient. I would have him wear shoe guards next time but his shoes did not soil my carpet. Your company is blessed to have him.


Map of Mason, OH

Great Service - Steve G is awesome




Review of Authorized Service


Map of Mason, OH

Excellent Service




Review of Authorized Service

Steve was awesome!!! Great personality easy to talk to just very impressed great guy!!! Service was scheduled perfect super company and customer service!!! Thank you Steve Stay Safe and Healthy!! You ROCK!! The Senger's


Map of Mason, OH

Great Service




Review of Authorized Service

We have had Steve on several occasions. He is patient, friendly and always thorough.


Map of Mason, OH

Dennis




Review of Authorized Service

Steve did a great job Great to work with


Expert service




Review of Authorized Service

Steve was polite, friendly and very knowledgeable. Handled the issue and explained everything. I would consider him a great asset to Authorized Service.


Great support and personality




Review of Authorized Service

The tech was terrific even though our issue resolved itself. Great customer service.


Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA 08 Installed new ice maker upgrade kit and ice container. Cycled. Sealed up ice room and make water line adjustment.

Near Marble Ridge Ln, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER LG LDF7774ST Unit will run about 15 mins and shut off. Unit does not power up now. ; ordrng 1 6201EC1006L (NOISES FILTER ) and 1 AGM74051507 (BLACK CONSOLE ) and 1 EBR79686304 (MAIN BOARD)

Near Summer Field Dr, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE GE JVM7195SF1SS "Unit is blowing the breaker, will run for 5 secs. Unit in kitchen. 6 years old ; rqstng P&A on 1 1111 (SECONDARY SWITCH. #38 ON BREAK DOWN ) and 1 WB06X10676 (latch-body) and 2 WB24X829 (switch,door sense)s and 1 WB27X10011 (capacitor) and 1 WB27X11079 (magnetron) and 1 WB27X1160 (diode hv)"

Near Anthony Ln, Mason, OH 45040
Steve G.

Steve G.

DRYER LG DLEX3370W Unit is not drying.. found that the unit is heating up but it takes the customer 3 times to dry. Tech went outside and did not see any heat waves coming from the vent. Cycled several times and unit did heat up.

Near Fieldsedge Dr, Mason, OH 45040
Steve G.

Steve G.

HOME COOKING - E LG LRG3194BM/00 Installed new broiler gas tube installed new 90° elbow going to gas tube ,cycled, unit test ok

Near Timber Rail Ln, Mason, OH 45040
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Found connector from cabinet shorting out the control and compressor unit is non repairable due to the wiring is in the cabinet and took pictures

Near Caddies Way, Mason, OH 45040
Steve G.

Steve G.

RANGE - GAS FRIGIDAIRE GCRG3060AFB Customer unit is not beeping. ; ordrng 1 5304523299 (CONTTROL BOARD. )

Near Strata Ct, Mason, OH 45040
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Ff section is frosting up need to order new main brd and wiring harness that has defrost sencors ; rqstng P&A on 1 W10727641 (motor-evap) and 1 W10843055 (cntrl-elec)

Near Broadstone Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER GE GTD42EASJWW Unit is tripping the breaker. Found heater wire was rubbing against the back of the drum. Removed bad section of wire. Cycle

Near Beacon St, Mason, OH 45040
Steve G.

Steve G.

DRYER - ELECTRIC LG DLE7100W All operations check ok .

Near Palmera Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR/TOP GE GTE18ETHPRWW Noticed a slow drip coming from the blue water line where it attaches onto the water valve. Cut off the bad section and installed new barrel and plastic compression fitting. Turn on water to check for leaks. After checking for leaks tech did turn off the water to the unit .

Near Baywatch Way, Mason, OH 45040
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Install compressor kit, told cust to give it 24-48 hrs to cool properly

Near Caddies Way, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER KITCHENAID KDTE104ESS1 Top console has a piece broken off. Did advise to the customer that warranty will not cover cosmetic issues. Customer states that when she closes the door she hears a noise. Open and close door several times and not able to create the noise.

Near Clubhouse Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER WHIRLPOOL WDF730PAYM3 Soap dispenser is not closing. Adv customer that warranty does not cover filters. Did show customer how to clean filter. ; ordrd 1 W10195175 (dispenser)

Near Riverside Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Some of the lights are out on the display. ; ordrd 1 242058230 (user interface)

Near Pin Oak Ct, Mason, OH 45040
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WT7300CW/01 Installed parts. Ran a test cycle in the unit function properly. I explained each cycle and how they worked to the customer and demonstrated several cycles. I advise the customer at the unit is functioning properly and if they have continuing issues they need to speak directly with LG.

Near Gentry Ln, Mason, OH 45040
Steve G.

Steve G.

WASHER LG WT7300CW/01 Unit is loud in drain. ; ordrng 1 1111 (COMPLETE DRAIN PUMP ASSY. )

Near Wild Cherry Way, Mason, OH 45040
Steve G.

Steve G.

RANGE WHIRLPOOL WFE550S0HZ1 Install new main board in oven sensor cycled unit test OK

Near Deer Crossing Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA 08 Unit is not making ice. ; rqstng P&A on 1 1111 (ICE CONATINER) and 1 DA82-02675A (ICE MAKER UP GRADE KIT.)

Near Marble Ridge Ln, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER LG LDP6797BD Installed new console, noise filter, and main board cycled unit test OK

Near Parklake Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER - ELECTRIC LG DLE7100W Unit shuts off after a couple of minutes. Unit is running fine on time dry. Tech did look at the customers house vent outside and did show the customer that she needs to have the vent cleaned out. Adv customer not to use possible house fire.

Near Palmera Dr, Mason, OH 45040
Steve G.

Steve G.

RANGE WHIRLPOOL WFE550S0HZ1 Unit is not holding temp Unit in kitchen 2 yrs old. ; rqstng P&A on 1 W10181986 (sensor) and 1 W11295998 (cntrl-elec)

Near Deer Crossing Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER SAMSUNG WF42H5200AF/A2 Installed new pressure switch main board after doing several test found out there’s a short in the wire harness ; ordrng 1 1111 (COMPLETE WIRE HARNESS)

Near Roberts Park Dr, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER WHIRLPOOL WDF320PADB2 Unit is leaking from the door. Installed new door gasket. Cycled. ; used 1 W10524469 (TUB SEAL) from stock

Near Southwind Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF23J9011SG/AA 07 "Customer states that the unit trips the breaker after on for a couple minutes. Did find out the the outlet is connected to 2 other outlets near the unit. Customer had unplug the refrigerator, so it was not on at the time of the service call. Plug unit back in and unplug the other things that where plug into the outlets. Customer states that the unit will trip after about 3 minutes. No error codes. Cycled unit several times and could not get the unit to act up. Adv customer to keep things unplug from the other outlets. Unit was pulled away from the wall."

Near Nighthawk Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RS25J500DSG/AA01 "Install new temp sensor, heater, main board, and cover with fan cycled unit test OK"

Near Cora Ct, Mason, OH 45040
Steve G.

Steve G.

WASHER SAMSUNG WA48J7770AP/A2 PC error code. Customer needs drive shaft and stator/rotor; rqstng P&A on 1 DC31-00090B (CLLUTCH) and 1 DC31-00098A (POSITION SENSOR) and 1 DC93-00236C (STATOR/ROTOR ASSY) and 1 DC97-15494E (CLUTCH ASSY)

Near Plantation Ct, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER LG LDP6797BD Unit will not start. Found that the unit has power to it unit needs main board. ; ordrng 1 1111 (CONSOLE ASSY. ) and 1 AGM76429503 (MAIN BOARD) and 1 EAM60991316 (NOISE FILTER)

Near Parklake Dr, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE OVEN LG LMV1762ST.BSBELGA Unit is not heating. Unit does not have a model tag. Adv customer that manufacture has to have model tag. Customer is return back to vendor.

Near English Garden Way, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE FRIGIDAIRE FFMV1645TS Turn tables not turning; ordrd 1 5304509419 (CONTROL)

Near Arrowwood Dr, Mason, OH 45040
Steve G.

Steve G.

DRYER MAYTAG MEDX655DW1 Unit is making a humming sound. Was able to to get the dryer to turn. Ordering motor; ordrng 1 W279827 (MOTOR) and 1 W694089 (BLOWER WHEEL.)

Near Blossom Ct, Mason, OH 45040
Steve G.

Steve G.

REFRIG/SIDE-BY-S WHIRLPOOL WRS342FIAB00 Customer states that the milk is freezing; ordrng 1 W10899382 (diffuser)

Near Lind Pl, Mason, OH 45040
Steve G.

Steve G.

RANGE GE C2S900M2N1S5 Installed new bolts screws installed new gas valves wire harness and tube manifold supply, cycled unit several times and checked OK

Near Livingston Dr, Mason, OH 45040
Steve G.

Steve G.

WASHER SAMSUNG WF42H5200AF/A2 Unit is getting an error code , unit is filling up above the rim advise customer do not use unit the door can push open and flood her house or the main board and pressure switch; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (PRESSURE SWITCH)

Near Roberts Park Dr, Mason, OH 45040
Steve G.

Steve G.

HOME COOKING - E LG LRG3194BM/00 "Installed new broil ignitor, cycled and found that gas was trying to come thru the burner tube. It was sputtering out. ; ordrng 1 1111 (BURNER)"

Near Timber Rail Ln, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR/TOP GENERAL ELECTRIC GTE18ETHPRWW Installed new water valve and installed new icemaker

Near Baywatch Way, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER SAMSUNG DW80K5050UG/AA 03 Unit is loud in wash. Found the motor is out;. ; ordrd 1 DD82-01353A (SUMP ASSY)

Near Plumfield Ct, Mason, OH 45040
Steve G.

Steve G.

MICROWAVE OVEN FRIGIDAIRE FFMV1645TM "Customer states that the unit trip the breaker and had a electrical smell and could see smoke. Installed new inline fuse, load test. MAGTUBE as loud and could hear zapping noise and could smell electrical burning. ; ordrng 1 1111 (BLACK COVER GRILL) and 1 2222 (DIODE) and 1 3333 (INLINE GLASS FUSE) and 1 4444 (MAGTUBE) and 1 5555 (CAPACITOR ), used 1 1111 (INLINE GLASS FUSE) from stock"

Near Thorngate Dr, Mason, OH 45040
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FGHF2366PFEA Unit is not making ice. Found that the fill tube was frozen. Thawed out and put foil tape on the tube.

Near Willow Ln, Mason, OH 45040
Steve G.

Steve G.

DRYER MAYTAG MEDB835DW4 "Unit is not drying on normal setting, but is drying on other cycles. ; rqstng P&A on 1 W11133021 (cntrl-elec) and 1 W8557403 (THERMISTER ) and 1 W8577274 (THERMISTER ) and 1 WP280148 (FUSE)"

Near The Ridings, Mason, OH 45040
Steve G.

Steve G.

HOME COOKING - E LG LRG3194BM/00 When customer is using the broil the ignitor is glowing but will not start. ; ordrng 1 1111 (BROIL IGNITOR)

Near Timber Rail Ln, Mason, OH 45040
Steve G.

Steve G.

WASHER MAYTAG MVWB855DC2 Unit is not turning on. Power to the unit. ; rqstng P&A on 1 W11112662 (console CHROME) and 1 W11112664 (cntrl-elec)

Near Running Fox Ln, Mason, OH 45040
Steve G.

Steve G.

RANGE GE C2S900M2N1S5 Did not need to move the unit out to install parts. Installed new harness switch and while doing a test heard/smell gas. Remove console and put down leak detector and could not find the leak but could hear a faint hiss.; ordrng 4 WB01K10067 (screw 8 hd 1/4-20)s and 1 WB18X28761PW (harness switches) and 1 WB21X20470 (valve burner 270) and 2 WB21X20612 (valve burner 270)s and 1 WB28X28157 (tube manifold supply)

Near Livingston Dr, Mason, OH 45040
Steve G.

Steve G.

RESIDENTIAL REFR KITCHEN AID KRMF706ESS01 Customer states that the unit will has been working close to a week. Tech did check evap covers and fans.

Near Shagbark Ct, Mason, OH 45040
Steve G.

Steve G.

DISHWASHER THERMADOR DWHD650GFP/01 Installed new upper spray arm because it was completely missing advise customer several times to get a dishwasher cleaner in which she has not done that so she is not going to get the washability or clean dishes without using some other helpful tips and tricks that Tech gave her.

Near Raynor Ct, Mason, OH 45040