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for Miamisburg, OH
David - Miamisburg, OH
Ogbebor - Miamisburg, OH
Instruct your workers to use mask at all time they’re in a customer’s house, especially this period, whether they believe in the existence of COVID-19 or not. He was coughing and coughing without his mask on. He said he’s on a particular kind of BP medication that makes him have coughing spells, the more reason he should have had his mask on. Otherwise he did his job. So far, the fridge has been work fine.
Response from Authorized Service:
Thank you very much for your follow up review! Our technicians are required to wear masks in the home. We are committed to training and reinforcing the standards that are expected but appreciate feedback from our customers! Please let us know if you have any additional questions!
Great service , explained everything very thorough!
Laurel - Miamisburg, OH
Awesome, great job
Don - Miamisburg, OH
Service, Availability, Professionalism - All Excellent!
Kim - Miamisburg, OH
Technician (Steve) was very efficient, professional and knowledgeable. Very organized and detailed. Had all parts needed in service vehicle. Was able to add another appliance repair while he was here without need to schedule another appt. Very happy with this Company!
Barbara - Miamisburg, OH
Sidney - Miamisburg, OH
Fast friendly service
Dishwasher and washer
Constance - Miamisburg, OH
Fast, efficent service
Dana - Miamisburg, OH
Steve was a delight, experienced and quick with repairs.
Bryan - Miamisburg, OH
Steve gets the job done!
Doug - Miamisburg, OH
Knowledgeable, Friendly, Prompt, Courteous. Gets the job done... with a smile. Actually think he enjoys his job! No one like him. Hands down, “old school” kind of guy. Don’t lose him!
Sandra - Miamisburg, OH
Peggy - Miamisburg, OH
Rhonda - Miamisburg, OH
Tim was fantastic. Very friendly and professional. He was obviously experienced in microwave repairs and was very efficient. My microwave works like new and it’s all due to Tim’s Expertise. He was also great at communicating with me on when he would be here and what he was going to do.
Great service call
Jack - Miamisburg, OH
It was very good
The service was quick and done well
Shawn - Miamisburg, OH
Tech showed on time, had the correct part and was fast
Joyce - Miamisburg, OH
Michael - Miamisburg, OH
Very knowledgeable and fast! Great job!
Robert - Miamisburg, OH
Knew exactly what was wrong. Knew what part to order and fixed it. Cleaned up and was done in a very short time. Great job!
On time knowledgeable quick
Dave - Miamisburg, OH
Service was outstanding
Don - Miamisburg, OH
Tim represented himself and his employer well. After turning on the dryer for a few seconds, he knew what needed to be done, before I knew it he was done and out the door!
good service. Knowlegable &couteous tech
Thomas - Miamisburg, OH
Very courteous and knowledgeable
James - Miamisburg, OH
Very knowledgable & great customer service
Alicia - Miamisburg, OH
Jason - Miamisburg, OH
Steve did a great job and was quick and professional.
Friendly, knowledgeable, professional Tech
Bob - Miamisburg, OH
Steve recognized our problem immediately, and took the time to explain why the problem existed. He quickly resolved the problem in a very professional manner.
Very good service
Jeanette - Miamisburg, OH
Very good service, Steve was professional and courteous.
MICROWAVE GE PVM2070SM1SS Inspected unit and found failed door switches and Bad fuse. Replaced parts and ran a test cycle. Unit functioning properly.; used 1 5304509460 (Micro switch) from stock
DISHWASHER KITCHENAID KUDS35FXSS4 "Unit leaking from door and not cleaning (not spraying through all spray arms) and the upper rack latch keeps failing. Contacting warranty company for auth. ; rqstng P&A on 1 W10780877 (Sump and motor assembly), ordrng 1 W10712394 (Adjuster kit) and 1 W10497235 (Bottom door seal) and 1 W10320510 (Lower spray arm) and 1 W10082841 (Upper spray arm)"
DRYER SAMSUNG DV50K8600EV/A3 Replaced shorted heater. Checks ok
REFRIGERATOR SAMSUNG RF28HDEDTSR/AA Checked unit over found that the unit was making loud grinding noise. Removed cover and found that the unit had ice build up around the refrigerator fan. Sealed with silicone. Checks ok
DISHWASHER LG LDF5545ST Called the customer and spoke with them about the issues they are experiencing. The customer to contact LG for assistance.
MICROWAVE FRIGIDAIRE LFMV1645TFA Unit has no display and the door is hanging low causing the switches to blow and the control now burnt out. This is normal wear and tear.; rqstng P&A on 1 5304509577 (Door assembly) and 1 5304509575 (Control)
REFRIGERATOR FRIGIDAIRE FFTR2021TW1 Replaced freezer fan. Checks ok; used 1 242077705 (EVAP FAN MOTOR) from stock
DRYER SAMSUNG DV50K8600EV/A3 Replaced high limit thermostat. Checks ok; used 1 DC96-00887C (BRACKET) from stock
DISHWASHER MIDEA MDT24H3AST Inspected unit and found a door latch not closing properly. Ordering door latch and catch.; rqstng P&A on 1 11111 (Door latch/catch assembly)
DISHWASHER FRIGIDAIRE FFBD2406NB6A Turned water on and adjusted door latch. Checks ok
DRYER SAMSUNG DV45H7000EWIA2 Replaced right rear roller and shaft due to being worn out. Checks ok; used 1 DC97-16782A (ROLLER) from stock
DISHWASHER GE PDT715SMN0ES Check unit over found that the wire for the heater had come off reinstall the wire ran unit through diagnostics test heater was turning on and functioning properly. For some reason the unit continues to act up over the next few days we will need to order a new control board
DRYER SAMSUNG DV45H7000EW/A2 Removed and greased rollers. Replaced melted idler. Reassembled unit checked OK; used 1 DC93-00634A (IDLER PULLEY) from stock
REFRIGERATOR KENMORE 79575552401 Inspected the unit and found ice built up in the freezer section. The drain line clogged. Provided quote for repair and the customer declined repair due to the age of the unit.
DISHWASHER BOSCH SHE43F16UC/60 Installed panel. Demonstrated it is working for the customer. All checks ok.
MICROWAVE FRIGIDAIRE FGMV17WNVFA Inspected unit and found 120 V going into the unit from the wall outlet. Check the filter board and found a crack in one of the connections to the harness runs too. Check the control board and found a burnt relay and a loose harness. Ordering parts.; rqstng P&A on 1 5304509452 (FILTER BOARD) and 1 5304520631 (CONTROL BOARD)
RANGE KENMORE 79095053311 Installed control and oven relay. Run a test cycle in the unit heated properly. All checks OK.
WASHER GE HTW240ASK5WS "Inspected the unit and ran a warm medium cycle. The unit failed and agitated without any issues. I ran a second test cycle on the spin and drain. The unit locked the lid, drained all the water out, and spun the basket up to high speed. I demonstrated the cycles to the customer advised him that I found no issues with the unit. All checks OK"
DISHWASHER LG LDF5545ST "Inspected the unit and it powered up without any issues. The customer stated she was having issues with it not finishing the cycle or the panel not responding to her pressing the buttons. Flip the breaker and shut the unit off for 30 seconds and powered it back up. Ran a test cycle and the unit filled, washed and drain without any issues. No error codes displayed. I advise the customer if she continues to have issues down the road with it she may need to replace the control panel. All checks ok."
MICROWAVE SAMSUNG ME20H705MSS Spoke with Jenna about the issues with the microwave. Samsung suggested replacing control and door again. Homebuyers is replacing it. Auth#469249021222
WASHER LG WT5070CW Replaced motor assembly. Checks ok
DRYER WHIRLPOOL WED7500GC0 Adjusted door strike checks OK
DISHWASHER BOSCH SHE43F16UC/60 Inspected unit and found several buttons dislodged from the control panel. Remove the control panel and door. Made adjustments to the control panel buttons and realign them. Placed Styrofoam spacer in the control panel area to keep the panel tight. Powered the unit on and ran several test cycles. All the buttons are responding appropriately.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Icemaker not-advancing properly and auger motor keeps locking up replaced parts and took additional pictures ; used 1 DA97-12540G (AUGER), and 1 DA97-15217D (ICE MAKER) from stock"
REFRIGERATOR SAMSUNG RF28HDEDTSR/AA Error code ff fan assy and def sensors and leak kit for def drain; ordrng 1 DA32-00006R (SENCORS ) and 1 DA82-01415A (LEAK KIT) and 1 DA97-12608A (FF FAN)
REFRIGERATOR FRIGIDAIRE FFHT1835VW0 Compressor is locked r600 system called Frigidaire-Russell-file#84040879
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Installed new rt door and no more thumping of the door and checks ok
MICROWAVE SAMSUNG ME20H705MSS Replaced parts listed. Checks ok
WASHER SAMSUNG WF45K6200A Adjusted door and cleaned door seal. Checks ok
MICROWAVE FRIGIDAIRE FGMV17WNVDA Inspected unit and found A small scratch on the interior of the unit. The customer stated it happened when the rack was not properly placed and pushing back up against the rear wall. The customer stated it only sparks if the rack is pushed against the back wall which is not the way it is designed. Called Frigidaire tech line and they advised that the dark/burnt spot will not cause any issues as long as the rack is properly seated. Tech line advised this is not a defect but only user error. Advised customer.
WASHER LG WT5680HWA Customer stated an error code TE displayed several months ago. Plug the unit in and ran a couple test cycles but could not find the error code. Ran a diagnostics and cleared error codes. Found no loose wiring. Re-calibrate of the unit and advise the customer to test it for a couple weeks.
RANGE GE GFE471LVS0 Attempted to install control panel and control board. The control board is not the correct part number does not even remotely look close to what the old part is. We need to re-order the control board it is not the correct part. Attach a picture of what the correct control board looks like; rqstng P&A on 1 W10308314 (cntrl-elec)
REFRIGERATOR SAMSUNG RS277ACBP Remove back cover and cleared frost and ice buildup out of drain Checks OK
DISHWASHER FRIGIDAIRE FBD2400KB9B Adjusted door seal and installed wire back on motor. Checks ok
RANGE KENMORE 790.324838 Checked unit over found at the front right burner igniter had something dropped on it or smacked into it and broke it in half. Attached picture of broken igniter explain to customer that this isnt from normal wear and tear and that American shield would not cover it. She was OK with that. Shes just going to light it with a lighter when she needs it. Did give her a quote to replace it out of warranty
DISHWASHER FRIGIDAIRE FFID2426TS0A Adjusted door springs due to door falling down and and drain line due to back filling from sink into dishwasher. Control was working properly. If it acts up again itll need new control and panel.
WASHER MAYTAG MVWC415EW1 Installed part and ran a test cycle. All checks OK.
DISHWASHER LG LDF5545ST "Not the correct part. Part needed is the electric control board, not the control panel. ; rqstng P&A on 1 11111 (CONTROL BOARD)"
MICROWAVE KITCHEN AID KBHS109BSS00 "Door hinge springs broke and door fell down. Unit needs hinges, springs, supports and inner door linear from bring cracked from door hinge breaking. Throwing F1 error needs control panel. Unit is 10 to 12 years old in the kitchen stainless steel. Microwave oven combination has to be removed it is a major repair.; rqstng P&A on 2 461967570351 (spring)s and 1 W10420954 (panl-cntrl) and 1 W10486210(NLA) (INNER DOOR) and 2 W10874474 (hinge-door)s and 2 W11214480 (arm)s"
COOKTOP WHIRLPOOL WFE525S0HV1 Unit needs new main control due to f6 e4 error code. Unit 2 years old in the kitchen; rqstng P&A on 1 W11256088 (cntrl-elec)
DISHWASHER LG LDF5545ST Inspected unit and found voltage going to the dishwasher and the control board not responding. Ordering control board. Control board under five year parts warranty. Customer paying for service call and labor.; rqstng P&A on 1 11111 (CONTROL BOARD)
WASHER LG WT1101CW Replaced suspension rods and control. Checks ok
REFRIGERATOR FRIGIDAIRE FFRU17B2QWD Installed new compressor and dye drier ; used 1 5303918358 (DRIER FILTER) from stock
WASHER LG WT1101CW Replaced suspension rods and tested. Unit still was throwing an error code with new rods will need new control. ; ordrng 1 EBR76262102 (CONTROL)
REFRIGERATOR KENMORE 106.561645 Installed a relay on the compressor and Checks OK