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Local Reviews
for Middletown, OH

Authorized Service Rated 5.0 out of 5 stars based on 36 customer reviews

Map of Middletown, OH

Great service, friendly and respectful tech




Review of Authorized Service


Map of Middletown, OH

Bill




Review of Authorized Service

Great service. Technician very nice and friendly. Can you give me his name?


Map of Middletown, OH

Great service




Review of Authorized Service

This is the 2nd time Steve G has fixed an issue with our Whirlpool. He is always fast and friendly, and more importantly honest.


Map of Middletown, OH

Prompt Repair Service




Review of Authorized Service

Steve was able to fix my problem with the washer and I was able to wash clothing that afternoon.


Map of Middletown, OH

The BEST EVER 👍🏻




Review of Authorized Service

Steve had performed service on another product a few years back. Totally impressive service. Still impressed today. He not only is prompt, courteous, caring, professional, but he knows his stuff. 💪. Was so excited that you sent me your BEST 👍🏻🇺🇸🙌🏻 Many many thanks. He is a great asset to your company 😎


Map of Middletown, OH

Dryer too old to repair, so I ended up with a new Maytag set Hope they last 27years like the last set!




Review of Authorized Service

Steve is straight forward and seems very honest. That is the reason we called him back the 2nd time. Will always call him for any appliance problem.


Map of Middletown, OH

Very Knowledgeable Technician




Review of Authorized Service

Technician was excellent! Was on-time, knew what to do regarding the problem, did not try to increase expense with unneeded parts, explained company policies. Will contact company if appliance issues occur in the future. Highly recommended.


Map of Middletown, OH

great service called to see if he could come a day early,it was greatly apperciated




Review of Authorized Service


Map of Middletown, OH

Service great price great




Review of Authorized Service

We g We get great service


Map of Middletown, OH

Knowledgeable and helpful




Review of Authorized Service

Very knowledgeable about our refrigerator...fixed the problem and gave us tips for future


Frank




Review of Authorized Service

Great experience


Great Service




Review of Authorized Service


Great job by Steve!




Review of Authorized Service

Steve has serviced our appliances, always does a great job. Fixed our dryer quickly, and with no mess. Thank you!


Great




Review of Authorized Service

He fixed it and did a great job


DON




Review of Authorized Service

Great fast service


Great Servoce




Review of Authorized Service

Doug and friend were friendly and professional. Great job!


Great job as always!




Review of Authorized Service

Steve came in and quickly diagnosed our dryer problem, great job as always!


Mike




Review of Authorized Service

Great work


Pam




Review of Authorized Service

Great service and courteous repairman


Betty




Review of Authorized Service

Great service


Great service




Review of Authorized Service

He is very professional and knowledgeable


Mrs




Review of Authorized Service

The technician was very professional and on time.


Great service




Review of Authorized Service

Very professional and did a great job! Thanks Steve!


Great service




Review of Authorized Service

Steve explained the problem in laymen’s terms. Problem fixed!


Worked on our Refrigerator,




Review of Authorized Service


Great!!!




Review of Authorized Service


Great service guy




Review of Authorized Service


Fixed my Oven Door Handle




Review of Authorized Service

This was the second time that someone was here to fix it. He was courteous and very respectful.


More than we could ever expect, SUPERIOR




Review of Authorized Service

Steve G could not have been a finer guy. He was definitely on top of his game. Very knowledgeable, very kind, courteous, and conducted himself like a true leader. I would wish all technicians would be half as good as Steve G What a wonderful gem you have in an employee such as he. Actually you should have him train others to be more like him


Susan




Review of Authorized Service


Very pleased!




Review of Authorized Service

Steve was great. Kept us informed every step of the way. Coordinated appointment to take care of two issues. Came on time and well prepared. Very knowledgeable.


Yolanda




Review of Authorized Service

Excellent service & Friendly


Great Service




Review of Authorized Service

First person of contact Robin she is AWESOME! EXCELLENT CUSTOMER SERVICE


John




Review of Authorized Service

First Class!!


Fast, friendly service




Review of Authorized Service

My repair tech Steve was terrific. Arrived on time and knew exactly what to do. He was in and out fast and very professional.


sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER LG LDT5678SS "Customer stated the fan seems loud while the heat pump is activated. Customer stated this has been the issue since it was installed. Customer stated they cannot hear the sound in the other room with the TV on but if the TV is off and they are in the kitchen they can hear the fan. Tech ran the unit through a normal and turbo test cycle, the unit failed washed and drained without issues. The tech ran a diagnostics check on the unit and found no error codes for issues with the heat pump. Tech advised the customer that The sound they are hearing and the range they can hear it is normal and within specs for this unit. All checks OK"

Near Ardmore Dr, Middletown, OH 45042
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FBD2400KW12B Inspected unit and found the spray arm had come off and melted by the heater. Ordering parts.; ordrng 1 154825001 (Heater) and 1 5304518927 (Spray arm) and 1 154335201 (Nut)

Near Apple Ridge Ct, Middletown, OH 45044
Steve G.

Steve G.

OVEN SAMSUNG NE59J7630SG/AA 02 Customer states that the unit shuts off and does not start back up. Last time out replaced the main board. ; ordrng 1 DE92-03761Bpw (Board)

Near Oxford State Rd, Middletown, OH 45044
Steve G.

Steve G.

DRYER SAMSUNG DV42H5000EW/A2 Customer needs main board. He is repairing himself.

Near Roosevelt Ave, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE FRIGIDAIRE FCRC3012ABB "Inspected the unit and found all four burners heating to the correct temp. Burners are direct heating elements and have no cover over the element. It is normal for the element to smoke for a few seconds when activated, this is just the element burning off dust and other things on the element. This is normal for the design. Ran a test bake cycle for the oven at 350 and the unit heated without issue. The left portion of the heating element was brighter in color than the right side but the unit heated evenly and without any issues. All checks ok"

Near Woodlawn Ave, Middletown, OH 45044
Steve G.

Steve G.

WASHER MAYTAG MVWC565FW1 Unit loud in wash and spin. Found that the gearcase leak oil all over ; rqstng P&A on 1 W11035751 (Gearcase) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W10006384 (Belt) and 1 W10427633 (Sheild)

Near Hetzler Rd, Middletown, OH 45042
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE SAMSUNG NE59J7630SS/AA 02 Inspected unit and found the control panel blinking a lot of different lights. Inspected the back of the control panel and found all the wire harness is connected properly. Damage to the LED wire harness and possible control. Ordering parts; rqstng P&A on 1 DG96-00348A (Display harness) and 1 DE92-03761Bpw (Control) and 1 DE07-00129A (Display board)

Near Kay Dr, Middletown, OH 45042
Steve G.

Steve G.

WASHER WHIRLPOOL WTW8040DW4 Unit is not unlocking and will not turn on. ; rqstng P&A on 1 W10810403 (lid lock assy) and 1 W11125152 (console) and 1 W11182868 (cntrl-elec)

Near Mt Vernon St, Middletown, OH 45005
Steve G.

Steve G.

DRYER GE GTD33EASK0WW Installed new timer and knob cycle test OK

Near Elk Creek Rd, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHB2750TD8 Customer had a lot of ice in the front part of the freezer. Did show tech a picture of the gasket and customer did have a gap. Customer had the unit off and unthawed. Tech check out the liner to cabinet and gasket. All was sealed.

Near Windsor Rd, Middletown, OH 45044
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE FFID2459VS1A Customer states that the unit kept running and it did start up when no one was around. Cycled unit several time unit did work fine.

Near Oxford-Middletown, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHS2311LB Installed new ice maker cycled; used 1 241798224 (ICE MAKER) from stock

Near 14th Ave, Middletown, OH 45044
Steve G.

Steve G.

FREEZER FRIGIDAIRE LGHD2369TF2 Customer had another company out and they installed new ice maker. Customer had leaking from the unit. Found fill cap was broken off. ; ordrd 1 241798233 (ICE KIT)

Near Kensington St, Middletown, OH 45044
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFSS26D8RS0 "Finally the unit acted up when tech was at the house. ; ordrd 1 241682304 (actuator,ice) and 1 241689101 (microswitch (disp))"

Near Dorset Dr, Middletown, OH 45044
Steve G.

Steve G.

DISHWASHER MAYTAG MDB4949SDM1 Installed new drain pump cycled unit test OK

Near Stratford Dr, Middletown, OH 45042
Steve G.

Steve G.

DRYER ROPER RED4516FW0 Customer said she heard a pop noise and no heating ring. Cycled unit several times and unit heated up. Did clear out some of the lint in the house vent.

Near Shafor St, Middletown, OH 45042
Steve G.

Steve G.

DISHWASHER MAYTAG MDB4949SDM1 "Found that the drain pump was not spinning but could hear a vibration. ; ordrd 1 W10348269 (pump,dran)"

Near Stratford Dr, Middletown, OH 45042
Steve G.

Steve G.

DISHWASHER WHIRLPOOL KDFE104HBL1 Customer just received unit and top has a piece off the console and door is bent. ; ordrng 1 W11224299 (panel-cntl) and 1 W11231154 (panel BLACK)

Near Glastonbury Ct, Middletown, OH 45005
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LGUB2642LF3 Installed new solenoid assy. Did notice that the inside had melted causing the shaft not to go up or down. After installing the solenoid did a test cycled and unit still didn’t work. Check power to the solenoid and not power. Solenoid blew out the boards.; rqstng P&A on 1 241973711 (control-electrical) and 1 242115279 (board-main power)

Near McGee Ave, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE SAMSUNG SMH1816S Inspected unit and found several buttons on the relay control not responding. Ran a test cycle and smell a hint of burning plastic which is an indicator that the transformer has failed. Could also not hear the magnetron kicking on. Order parts ; rqstng P&A on 1 DE26-00126B (TRANSFORMER) and 1 DE92-02329F (RELAY CONTROL) and 1 OM75P-21-ESGN (MAGNETRON )

Near N Elmer Dr, Middletown, OH 45042
Steve G.

Steve G.

DISHWASHER MAYTAG MDB4949SDM1 Installed new main board. Cycled.

Near Stratford Dr, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FGRU19F6QFD Handle keeps falling off. Found that the door handle stud was loose. Tighten up and reattached the handle. Check ok.

Near Riverview Ave, Middletown, OH 45042
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER GE GTDP490ED5WS Installed parts and ran a test cycle. Unit is functioning properly. All checks OK

Near Arnold Dr, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER SAMSUNG DVE52M8650V/A3 Inspected unit and found the belt off the pulley and a roller locked up. Made adjustments to the belt and pulley and replaced roller. All checks OK unit functioning properly.; used 1 DC97-16782A (ROLLER) from stock

Near Finley St, Middletown, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Door not closing right. Found the top part of the strip was off. Reseated .. test ok.

Near Eaton Dr, Middletown, OH 45044
Steve G.

Steve G.

RESIDENTIAL REFR KITCHENAID KRSF505ESS01 Installed new icemaker not able to cycle due to customer had water shut off from a boil advisory

Near Weatherwood Dr, Middletown, OH 45042
Steve G.

Steve G.

WASHER KENMORE 110.2085299 Install new knob and timer cycled unit test

Near Bentwood Dr, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LFHB2741PF Spoke to Jeannette at warranty company. Unit has ice build up on the inside of the back wall of the unit. Indications show that their was a shift in the Freon lines resting up against the wall. Unit is non repairable. Warranty company is reaching out to the customer.

Near S Sutphin St, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER GE GTDP490ED5WS Inspected unit and found the motor had failed and not starting up unless you manually spin the drum. Ordering parts; rqstng P&A on 1 WE16X20393 (BLOWER WHEEL) and 1 WE17X22217 (MOTOR)

Near Arnold Dr, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM9000HVA No repair.

Near Grand Ave, Middletown, OH 45044
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL ET1PHKXPQOO Unit is leaking. Found the defrost drain line was frozen up. Thawed out drain line. Test ok.

Near Burbank Ave, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FGUS2642LF0 Inspected unit and found the fresh food and freezer section at normal times. Found the icemaker shoot not closing properly. Made adjustments and advise the customer to keep the door clean. All checks OK

Near Trinity Dr, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER HOTPOINT HDA2000G00WW "Customer stated the spray arm was broken. Inspected the unit and found no issues with the spray arm. Ran a test cycle through and the unit filled, washed, and drained without issue. The sink back filled with the dirty water from unit. I showed this to the customer and advised them that the spray arm is not broken. All checks ok."

Near Kenway Pl, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FDSH4501AS0A Inspected unit and found a small amount of water in the drain pan underneath the unit. The unit also consistently displayed error code I 30 for bad water sensor. I provided them with the diagnosis. They advised me they did not want it repaired and they plan on returning it to Lowe’s.

Near Flemming Rd, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFSS26D8RS0 No problem found unit working fine customer states it was working fine for several days

Near Dorset Dr, Middletown, OH 45044
Steve G.

Steve G.

DRYER MAYTAG MEDB835DW4 Customer states that the unit is making a loud noise starting with the second load. He had a video of it but it was hard to determine where the noise is coming from. Removed the drum and inspect all 5 rollers and the idler pulley. Did find some large build up lint on the drum felt. Inspect the entire unit. Load test unit with wet towels could not recreate the noise.

Near Marshall Rd S, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWC565FW1 Installed parts and re-calibrated the unit. Ran a test cycle and the unit functioned properly. All checks OK

Near Eaton Ave, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER-DRYER COM GE GUD27ESSMWW Called customer and they say that they do not need the service.

Near Tytus Ave, Middletown, OH 45042
Steve G.

Steve G.

BEV CENTER ULINE U-1215BEVINT-00A ; saved tckt

Near Timberline Dr, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE MRS26LGJW0 "Unit is not cooling. Found that the unit is not going into defrost mode. ; ordrd 1 215846602 (timer defrost) and 1 218169802 (heater,defrost) and 1 297216600 (thermostat)"

Near Dover Ave, Middletown, OH 45044
Steve G.

Steve G.

BEV CENTER ULINE U-1215BEVINT-00A Reschedule. Customer ok; schdld next appmnt for 10/1 THU 3 pm

Near Timberline Dr, Middletown, OH 45042
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF263BEAEBC/AA 03 Installed new icemaker kit installed new ice container back wall and temp sensor cycled unit test OK sealed up ice room as well

Near Euclid St, Middletown, OH 45044
Steve G.

Steve G.

WASHER KENMORE 110.2085299 Unit will not start. 4-16 years old and in laundry room. ; rqstng P&A on 1 3953156 (timer) and 1 W3949428 (KNOB SKIRT) and 1 W3950715 (KNOB)

Near Bentwood Dr, Middletown, OH 45042
Steve G.

Steve G.

WASHER SAMSUNG WA40J3000AW/AA 13 Unit is not always draining. Cycled unit and unit did drain out without any unusual noise.

Near Germantown Rd, Middletown, OH 45042
Steve G.

Steve G.

MICROWAVE GE JEM31SA 002 Unit takes several times to heat. Unit is 20 years old in kitchen. Spoke to Cassidy at warranty company they do not cover countertop microwaves Autho 100crml

Near Cloister Cliffs Dr, Middletown, OH 45042