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Local Reviews
for Monroe, OH

Authorized Service Rated 4.7 out of 5 stars based on 6 customer reviews

Map of Monroe, OH

Great service




Review of Authorized Service


Map of Monroe, OH

Great service!!!




Review of Authorized Service


Map of Monroe, OH

Good work but made a mistake that cost me $300.00




Review of Authorized Service

Steve didn’t put our water softener discharge line back in drain line. After couple of days we had water all over. Steve came out said drain line was clogged. Service not covered cost us $90.00 .We call plumber cost us $300.00 Days later we had water all over again. I found water softener discharge line on floor put it back in stand pipe. No more water problems. This is what happened to us. Cost us money for some ones mistake.


Response from Authorized Service:

I apologize you did not have a 100% positive experience with our company. I would like to talk further about your experience. Please call Marlise at the office, 937-252-3200. Thank you!


Map of Monroe, OH

Great service




Review of Authorized Service


Map of Monroe, OH

Return trip for ice maker




Review of Authorized Service

Robin was on it with scheduling. Steve returned and shared the problem that we have no control over how much ice is produced. A manufacture mistake.


Map of Monroe, OH

Best I’ve ever had!




Review of Authorized Service

Zippy Movers were the best I have ever had. Out of all of my things only one was slightly damaged. For moving twice in a short period of time, this was acceptable to me. They were efficient, the most cost effective, and simply the best movers I have ever had. I’ve moved frequently so this is saying something.


Steve G.

Steve G.

FREEZER GE FCM11PHWW "Unit is not cooling. Customer purchased a week ago. Unit never did cool off and vendor told her to unplug. Unit. Unit is a R600a system. Adv customer to call store or call GE to get a GE factory tech out and fill unit with gas. Compressor is running,so power to the compressor."

Near W Elm St, Monroe, OH 45050
Steve G.

Steve G.

WASHER WHIRLPOOL WFW72HEDW0 Install new lock and main control board cycled unit test OK

Near Bridgewater Ln, Monroe, OH 45050
Steve G.

Steve G.

DRYER WHIRLPOOL WED8000DW4 Unit is getting a F4 E3 code. Customer is getting a lint error code. Did advise the customer to have the house vent clean out. They have to actually run a brush thru the house vent. Vent has not been clean out for over 10 years per the customer. Adv customer that this is a fire hazard.

Near Old St, Monroe, OH 45050
Steve G.

Steve G.

DISHWASHER MAYTAG MDB8959SFZ4 "Start button is not working. Unit about 2 years old and in kitchen, ; rqstng P&A on 1 W10910626 (panel-cntl)"

Near Meadowlark Ln, Monroe, OH 45050
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Did some checking wiring in the cabinet is shorting out causing unit to operate unusually intermittently lights cooling but the EVAP coil had a full frost pattern when I arrived and compressor was running and dispensing called Lowe’s-spoke with Kaitlynn and they will get back with customer within 72 business hrs about a resolution

Near Parkview Ct, Monroe, OH 45050
Steve G.

Steve G.

RANGE GE JGBS66EEK1ES "installed new bake ignitor, cycled"

Near Morgan Dr, Monroe, OH 45050
Steve G.

Steve G.

RANGE GE JGBS66EEK1ES Bake ignitor is broken. ; ordrd 1 GEWB13K21 (IGNITOR )

Near Morgan Dr, Monroe, OH 45050
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Inspected unit and found the freezer section light out and the compressor kicking on and then making a loud humming sound and the unit is not cooling. Ordering light and compressor.; rqstng P&A on 1 W10276644 (COMPRESSOR) and 1 W10513424 (LIGHT)

Near Parkview Ct, Monroe, OH 45050
Steve G.

Steve G.

OVEN SAMSUNG NE59J7630SG/AA Customer has circular scratch marks on the bottom of the unit. Unit is non repairable. Spoke to warranty company and adv. unit is working fine.

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

MICROWAVE GE JVM3160EF1ES Customer states that the unit is tripping the breaker . ; ordrng 1 WB06X10610 (latch board) and 1 WB24X10146 (micro switch(stand o) and 1 WB24X10204 (switch micro) and 1 WB24X10205 (microwave switch)

Near Morgan Dr, Monroe, OH 45050
Steve G.

Steve G.

DRYER WHIRLPOOL WED9200SQ1 "Unit will not start. Check the fuses, and customer needs main relay board. Customer was given an est. 474. Customer is not going to repair."

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA 06 Customer states that the ice is melting together. Ask the customers several questions regarding use of ice. Did advise the customer that they need to use more ice to break it up and auger it forward. Explain to customer why they are sticking together.

Near Sackett Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Customer states that the unit stop making ice. Durning the time of the service call the bin was full.

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

DRYER SAMSUNG DV42H5000EW/A3 04 ;no heat. Installed new heater. Cycled. ; used 1 DE486A (ELEMENT) from stock

Near Kameron Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF263TEAESR/AA Ice maker is jammed up again. ; ordrng 1 1111 (ICE CONTAINER. ) and 1 DA82-02714A (ICE MAKER KIT)

Near Stablewatch Ct, Monroe, OH 45050
Steve G.

Steve G.

MICROWAVE SAMSUNG ME18H704SFS 01 Doors will stay shut. Found that the spring had come off. Reseated that the door spring. Test ok.

Near Stablewatch Ct, Monroe, OH 45050
Steve G.

Steve G.

WASHER LG WT7100CW Unit will not start up. Found that the unit was on control lock. Warranty company will offer the customer a one time courtesy .

Near Seminary Dr, Monroe, OH 45050
Steve G.

Steve G.

DISHWASHER FRIGIDAIRE LFBD2412SF Found a lot of debris in the motor. Found a glob of hair gangle up in the motor and chopper blade. Called warranty company. They are not repairing

Near Wicklow Ln, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 07 Installed new refrigerator back wall fold out unit cleared out drain line in refrigerator section and installed main board also noticed ice room fan was making noise so that ice room

Near Winston Ave, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 07 Unit is freezing back up. ; rqstng P&A on 1 1111 (COMPLETE REFRIGERATOR BACK WALL ASSY) and 1 2222 (MAIN BOARD)

Near Winston Ave, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF28HMEDBWW/AA 07 Unit is not cooling right. Thawed out refrigerator evap motor and clear out the defrost drain line. Sealed up ice room with silicone .

Near Winston Ave, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Install new refrigerator section top door hinge test OK

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 Refrigerator door keeps falling off. Pin on the hinge is broken ; ordrng 1 W10901047 (hinge-door)

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

WASHER MAYTAG MVWC565FW0 Installed new board due to no lights coming on as well as could not even get unit into diagnostic mode installed new board calibrated unit error code came up of bad lock install new lock calibrated unit cycled unit test OK; used 1 W11307244 (DOOR LOCK) from stock

Near Weatherstone Cir, Monroe, OH 45050
Steve G.

Steve G.

WASHER MAYTAG MVWC565FW0 Customer is not getting any lights or unit will not start up. ; ordrd 1 W11116584 (cntrl-elec)

Near Weatherstone Cir, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF30KMEDBSG/AA 01 Customer has to continue to have ice build up between the ice room and the ice container. Did show customer the gap. Did move the grey fill tube out by 1/4 inch .

Near Hocking Meadow Cir, Monroe, OH 45050
Steve G.

Steve G.

DISHWASHER WHIRLPOOL WDF520PADM7 Unit is not draining. Found that the pump had a piece of glass in the pump assy. Adv customer that this is not covered under warranty.

Near Dobbin Ct, Monroe, OH 45050
Steve G.

Steve G.

RANGE - GAS FRIGIDAIRE FFGC3026SSD Install right rear gas valve installed manifold valve assembly and knob cycled unit test for leaks all checked out OK

Near S Main St, Monroe, OH 45050
Steve G.

Steve G.

HOME LAUNDRY - E LG WM3500CW/01 Customer states that the unit is banging. Found the right counterweight was loose. Tighten up the counter weight bolts. Load test.

Near Britton Ln, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Found the fill tube was cracked and installed new filter cycled unit test OK; used 1 241523501 (

Near Heritage Green Dr, Monroe, OH 45050
Steve G.

Steve G.

WASHER WHIRLPOOL WFW85HEFC1 Installed new pressure switch and pump assy . Cycled.; pckd up 1 W10605427 (pump-water)

Near Bobtail Way, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Customer had an error code of EF. Found that the ice maker mold was crack and water was not holding. Installed new ice maker. Thawed out ice build up. Cycled. Adv customer to change out water filter. ; used 1 5303918344R (;ICE MAKER) from stock

Near Heritage Green Dr, Monroe, OH 45050
Tim  R.

Tim R.

WASHER MAYTAG MVWB865GWE0

Near Brittony Woods Dr, Monroe, OH 45050
Steve G.

Steve G.

DRYER WHIRLPOOL WED85HEFC0 "Customer states that the unit is taking 3 times to dry. Tech did several test and did find out that the unit is cycling fine, and that the unit got too hot inside. Adv customer to clean out the house vent."

Near Bobtail Way, Monroe, OH 45050
Steve G.

Steve G.

RANGE - GAS FRIGIDAIRE FFGC3026SSD Right rear valve will not work. Need right rear small burner gas valve. ; ordrng 1 1111 (RIGHT REAR SMALL BURNER GAS VALVE. ) and 1 5304504839 (knob)

Near S Main St, Monroe, OH 45050
Tim  R.

Tim R.

WASHER MAYTAG MVWB865GWE0 Checked washer over found no leaks or evidence of leaks. Filled unit 3 times and drained no water what so ever. Customer has pictures of water where it had leaked. Instructed customer to run a load of wash but to be home so she could observe if they were any issues with unit.

Near Brittony Woods Dr, Monroe, OH 45050
Steve G.

Steve G.

WASHER MAYTAG MVWB865GWE0 Customer is getting an LF error code. Installed new water valve. Cycled. W11165546; pckd up 1 W11165546 (valve)

Near Brittony Woods Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Customer states that the unit is freezing everything. The unit at the time of the service call unit was working fine. Customer going to keep an eye out of the unit.

Near Griffin Ln, Monroe, OH 45050
Steve G.

Steve G.

WASHER WHIRLPOOL WTW7040DW0 "Customer states that the unit is leaking, not spinning out. Found that the gearcase has been leaking oil and the bearing is rip. Customer has several issues with the unit. ; rqstng P&A on 1 WPW10752189 (SCREW) and 1 WPW10754158 (STATOR) and 1 WPW10754161 (ROTOR) and 1 WPW10754448 (CLUTCH) and 1 WPW10811956 (GEARCASE) and 1 WPW11130359 (SET OF SUSPENSION RODS)"

Near Austin Smith Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHB2740PE5A install new air handler kit installed new icemaker cycled unit test OK

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

WASHER MAYTAG MVWB865GW0 Customer states that the unit was making a squeaking noise. Load test the unit. Gear case is leaking oil.; rqstng P&A on 1 WPW10811956 (GEARCASE) and 1 WPW10915700 (STATOR) and 1 WPW10915701 (ROTOR)

Near Bridgewater Ln, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE FFHB2740PE5A Customer states that the unit ice room keeps frosting up. ; ordrd 1 243297609 (ICE MAKER) and 1 5303918784 (air handler housin)

Near Bridle Creek Dr, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF260BEAEWW/AA 03 Installed new icemaker ane main board cycled icemaker unit checked OK

Near Belmont Ln, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR SAMSUNG RF260BEAEWW/AA 03 Customer states not getting any ice. Cycled ice maker and it would not cycle.; rqstng P&A on 1 1111 (LOWER ICE MAKER) and 1 2222 (MAIN BOARD)

Near Belmont Ln, Monroe, OH 45050
Steve G.

Steve G.

REFRIGERATOR FRIGIDAIRE LFHB2751TF0 Customer states that the unit is not making ice. Found the fill tube was frozen. Installed new ice maker fill tube. ; pckd up 1 241920106 (FILL TUBE )

Near Scarlet Oak Dr, Monroe, OH 45050