Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for New Carlisle, OH
John - New Carlisle, OH
The tech was knowledge.
Lloyd - New Carlisle, OH
Steve was knowledge, quick and great service. Washer is under warranty.
Thomas - New Carlisle, OH
Polite, on time and left no mess behind.
Fred - New Carlisle, OH
Efficient and professional. Very knowledgeable,
Larry - New Carlisle, OH
He was timely and efficient. Couldn't ask for better service. Very nice person.
Tabatha - New Carlisle, OH
Authorized service was friendly and on time and knowledgeable. They worked quick and got my oven fixed before thanksgiving. Shawn was very nice and friendly and answered any questions I had.
Couldn't be more pleased!
Janet - New Carlisle, OH
This company was on the phone with me to set up a service appointment with them before I had even hung up the phone from speaking with a Lowes salesperson. I hate to say it, but I'm not used to that kind of "prompt" service and I was very, very impressed! The office staff were courteous and friendly, and they really cared about getting this repair taken care of for me as soon as possible, and again, wow! The serviceman was in contact with me right away as well, wanting to discuss my situation and then sharing with me how best to go about getting it fixed. A part was needing to be ordered, and I couldn't believe how fast the part came in. We had an appointment set up, but they were actually able to come out sooner, and they called to see if I would like for them to do that. Of course I was ecstatic, so details were discussed, planned and he arrived exactly when he told me he would. He was very pleasant, thorough, and efficient and knew exactly how to take care of my problem. I took a card because there's no doubt in my mind that I will be calling on them to help me again in the future. As far as rating the pricing, my repair was covered with my Protection Plan so that's why I can't rate the cost of the service, but I have no doubt it will get 5 stars as well. I was extremely pleased with the whole process from start to finish and if I could give them a hundred stars, I would. Excellent service in EVERY way!
Great service, very good service tech Steve
Greg - New Carlisle, OH
Your company blew my away that they could not only service my 25yr old washer and dryer , but had the correct factory parts as well . Your Tech Steve , was prompt, courteous , and punctual! He went above and beyond my expectations! Your company as well as Steve will be my first call in the future! Greg
Dave - New Carlisle, OH
Oh he was great
Denise - New Carlisle, OH
Micheal - New Carlisle, OH
Brad was on time and finished the job quickly. Dryer worked, but then quit a few hours later. Called Authorized and Brad came back on the same day. He fixed a different problem that was maybe related. Anyway the second fix was completed at no cost.
Martinez - New Carlisle, OH
Diane - New Carlisle, OH
Efficient, dedicated technician
Patricia - New Carlisle, OH
Steve discovered the problem with the icemaker on my freezer that two previous technicians overlooked. He was very thorough and patient in the process of making sure that we would have ice once again.
Arnold - New Carlisle, OH
The service was great.
John - New Carlisle, OH
From the time the call was made the turn around time was unbelieveable.
Linda - New Carlisle, OH
They are great came quick, ordered the part and came quickly to fix it, I will definitely use them again
MICROWAVE SAMSUNG ME21K7010DG "Service bulletin ASC20170811001 Display 7. Intermittently microwave will start and heat without product insideShorted keypad in door. Need replaced along with screw. ; rqstng P&A on 1 6006-001170 (screw) and 1 DE94-03611B,C (DOOR ASSEMBLY )"
WASHER SAMSUNG WF42H5000AW/A2 Unit not draining due to clogged filter. Customer was unable to get filter out. Showed how to remove the locking filter housing. Customer cleaned filter. Unit running ok
RANGE LG LSSG3016ST "Bake and broil both not working. Need ignitors and relay 4 yrs old in kitchen ; rqstng P&A on 1 EBR80595406 (RELAY BOARD ) and 1 MEE61841401 (IGNITOR BROIL) and 1 MEE63084901 (IGNITOR BAKE), states that autho needed"
RANGE ELECTROLUX EW30IS65JSD Reattached gasket around top of touchpad. Checks OK.
DISHWASHER SAMSUNG DW80J7550UG/AA "Checked unit over found that unit had two error codes. One for shorted main control and the other for wash motor and lower spray arm issue. Inner door is warped at bottom and leaks when it runs. Unit runs 5 mins then errors out. ; rqstng P&A on 1 DD93-01010A (PUMP ) and 1 DD97-00206A (SPRAY ARM) and 1 DD97-00408A (INNER DOOR) and 1 DD97-00477A (CONTROL), states that autho needed"
DISHWASHER LG LDP7708ST Replaced panel. Checks ok
RANGE ELECTROLUX EW30IS65JSD Replaced module and tested. Checks ok.
DISHWASHER LG LDP7708ST Control panel is cracked; ordrng 1 XXX (CONTROL PANEL)
WASHER LG WM2650HRA Unit not draining. Installed new pump. Unit operating ok; used 1 4681EA2001T (DRAIN PUMP) from stock
RANGE ELECTROLUX EW30IS65JSD E75/35 induction noise filter error. Recommend cooktop assembly. ; ordrng 1 318329602 (housing assembly)
RANGE LG LSSG3016ST Unit is heating properly. Found all burners in oven lighting and cycling ok.
WASHER WHIRLPOOL WTW8040DW1 Washer is not draining water due to seized drain pump. Replace drain pump unit is operating OK; used 1 W10876600 (DRAIN PUMP) from stock
DRYER LG DLE4801W Sensor is dirty.
WASHER WHIRLPOOL WFW75HEFW0 Rear shocks fell loose causing unit to rattle more than normal. Installed new shocks washer seems to be OK found no broken mechanical components; used 2 W10312625 (SHOCK) from stock
WASHER WHIRLPOOL WTW7040DW1 Washer is not filling with water properly F8 drain error. Replaced water fill valve unit is operating properly; used 1 W11165546 (WATER VALVE) from stock
REFRIGERATOR FRIGIDAIRE GLHS66EFSB3 Installed new condenser fan motor assembly. Unit is operating properly
DRYER SAMSUNG DV40J3000EW/A2 "Unit is not heating due to bad heating element. Replaced element, heating properly; used 1 DE486A (ELEMENT) from stock"
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Found defrost error and fan error. Thawed unit out. Found faulty defrost sensor. Installed new sensor and drain clip. ; used 1 DA32-10104N (SENSOR), and 1 DA61-06796A (DRAIN CLIP) from stock"
REFRIGERATOR FRIGIDAIRE GLHS66EFSB3 "100 deductible collected...Found condenser fan motor not turning with proper voltage applied. Ordered fan motor. Located in the kitchen, manufactured 1/2007; ordrng 1 5303918774 (condenser fan moto)"
DRYER SAMSUNG DV328AER/XAA "Dryer is not heating due to faulty heating element. Element needs replaced. Customer must have dryer vent taken apart and cleaned and checked going to be outside of the home now that a new heating element has been installed; rqstng P&A on 1 DE486A (HEATER. (TS)), states that autho needed"
RANGE FRIGIDAIRE FES366ECA Customer wanted to have the dual elements checks. Both are holding same temps set to matching heat settings.
DISHWASHER LG LDP6797ST.ASTEEUS Need to charge back customer for trip charge. Lg paying for repair and trip
DISHWASHER LG n/a Panel not responding. Shuts off during cycle; ordrd 1 AGL75172605 (PANEL) and 1 AGM76209501 (LATCH)
DRYER WHIRLPOOL WED7500GC0 Installed door latch Door staying closed while running now ; ordrng 1 279570
DRYER SAMSUNG DV328AER/XAA "Dryer won’t run. Install new belt and pulley. Unit operating ok.; used 1 6602-001655 (BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
REFRIG/SIDE-BY-S LG LSXS26366D/02 "Installed new control board, unit checks ok."
DRYER WHIRLPOOL WED7300DW0 Unit is not drying clothes. Hi temps recorded need to have venting cleaned.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Found ff section frozen, cleared ice away, relocated thermistor to proper location, zip tide and taped. Unit checks ok."
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Installed new icemaker seal kit and thermostat.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 No problem found. Icemaker started working again. Checked wire harness in lower door hinge. Everything checks ok. Recommend removing some freezer product. Packed full.
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 "Found top of unit warped, causing doors to rub hinges. Called techline, talked to mark, did a video chat, was able to show mark with a ruler the warping on top of the unit. Frigidaire will contact customer after review. Was given a file number,File number: 83334968"
DISHWASHER FRIGIDAIRE FDB2810LDC1 Installed new wash motor due to poor seals leaking.
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Icemaker evaporator is now frozen. Over. Found open defrost thermostat. Recommend new seal kit while replacing thermostat.Autho is being sent in the portal. System went down while on phone.; ordrd 1 5303918568 (thermostat-defrost) and 1 5303918571 (water fill chute k)
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Installed new icemaker due to bad thermistor test and UI due to display numbers out. Everything is working properly.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 Unit operating ok. Foul taste in water and ice. Recommend customer replace water line and or contact city.
DRYER SAMSUNG DV42H5200EW/A3 Unit not heating. Found open heater element possibly caused by clogged vent. Lots of lint build up in dryer. Recommend vent cleaning or no warranty on parts installed; used 1 DC97-14486A (ELEMENT) from stock
DISHWASHER FRIGIDAIRE FDB2810LDC1 Unit leaking from wash motor seal. Need new motor kit.; ordrng 1 154844101 (motor kit)
REFRIGERATOR FRIGIDAIRE FGHF2366PF5A Icemaker not working and display is out on fridge. Need new icemaker and display.5-7 yrs old in kitchen; rqstng P&A on 1 242058230 (user interface (MARCONE)) and 1 243297609 (ICEMAKER. (MARCONE))
WASHER MAYTAG MVWX655DW1 "Found lid lock not locking properly, installed new lock, unit checks ok.; used 1 W11307244 (DOOR LOCK) from stock"
DRYER - ELECTRIC WHIRLPOOL WED9600TW1 Unit not heating due to blown hi limit fuse. Replaced part listed unit heating ok; used 1 279973 (THERMAL CUT OFF) from stock