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Local Reviews
for New Lebanon, OH

Authorized Service Rated 5.0 out of 5 stars based on 9 customer reviews

Map of New Lebanon, OH

Tony




Review of Authorized Service

Sean was excellent, very professional and very mannerly. Solved the problem quickly and was out of here.


Map of New Lebanon, OH

Old fashion Quality Services




Review of Authorized Service

Tack was timely. Neat and explained what he was doing periodically fixed the problem and was a pleasure to work with.


Map of New Lebanon, OH

Great service, fast work!




Review of Authorized Service

Shawn came out and looked at 2 things for me. My oven didn’t need serviced as I first thought, but my dishwasher did. Shawn explained the problem to me, ordered the parts and was back again to fix it soon thereafter! He got the job done in a timely manner and was very thorough. Thanks again!


Map of New Lebanon, OH

Professional, Thorough Services




Review of Authorized Service

This repairman has been here to repair my washer and now my dishwasher, both under Menards extended warranty. He is timely, very respectful, thorough...asks questions, gives tips on getting the most out of my machines. This is old fashion GREAT customer service!


Map of New Lebanon, OH

Impeccable service!




Review of Authorized Service

Such a relief to have a Technician that, befittingly: represents the essence of his Trade.


Map of New Lebanon, OH

Range door handle




Review of Authorized Service

Great service


Map of New Lebanon, OH

Excellent trouble shooting/service




Review of Authorized Service


Map of New Lebanon, OH

Fast repair




Review of Authorized Service

Tech was thorough and fast


Map of New Lebanon, OH

Shirley




Review of Authorized Service

GREAT SERVICE!!!


Shaun S.

Shaun S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Upon arrival found that unit is working with no issue customer need to run cleaning agent through machine to cure odor issue

Near W Main St, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER SAMSUNG WF337AAW/XAA Unit is 13 years old in basement. Upon arrival customer stated that unit isnt draining and wont spin. Forced unit into drain to test. Pump is getting voltage but not moving water and makes noise. Removed pump to inspect. Found coin in pump and impeller cracked. Unit needs drain pump. ; ordrng 1 DC31-00054A1 (Drain motor)

Near Comer Ct, New Lebanon, OH 45345
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE FGIP2468UF0A "Unit is 18 months old in kitchen. Upon arrival customer stated that unit isnt draining, doesnt wash well, and has a burnt smell at the end of the cycle. Ran unit to test. Drain pump is getting voltage but not moving water. Removed pump to inspect for blockages. Found a piece of a plate wedged in impeller. Reinstalled and ran to test. Drain pump isnt moving. Replaced from truck stock and ran to test. All ok. Unit is draining well. Heating element is coated in calcium and scale build up. Customer has ran vinegar through machine but this did not help with scale. Unit needs heating element. This is affecting the wash ability of unit as well. Its not heating the water to a proper temp for the soap to work. Customer said that the dispenser doesnt always open. Found dispenser getting voltage but wont open. Unit needs heating element and dispenser. Deductible removed by warranty company. ; rqstng P&A on 1 154825001 (Heating element) and 1 5304506521 (Dispens

Near Glenada Ct, New Lebanon, OH 45345
Shawn H.

Shawn H.

FREEZER-VERTICAL FRIGIDAIRE LFFH20F3QM0 Upon arrival customer stated that that unit is constantly running. When I arrived unit was plugged in but not running. Control set at 5. Unit was in defrost. Food in freezer is solid. Customer stated that another service company replaced the thermostat after we did for same issue. Let unit run to check frost pattern. Unit has a good frost pattern developing on evaporator. Could not duplicate concern of constant running. Temp got down to 10 degrees while I was present.

Near Parkview Dr, New Lebanon, OH 45345
Shaun S.

Shaun S.

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Upon arrival found that unit has a knock out that wasn't removed from disposal, tech made repair, checks ok"

Near W Main St, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER MAYTAG MAV6601AWW Upon arrival customer stated that unit did spin but was loud and after noise it stopped spinning. Inspected drive pulley and found retainer clip not fully seated. Removed and installed new drive pulley kit. Ran unit to test. Unit does spin now but is very very loud. Bearings are worn. Unit needs spin bearing and seal. ; rqstng P&A on 1 12001561 (bearing/seal housing) and 1 W10219156 (seal-tub)

Near Mile Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER SAMSUNG WA40J3000AW/AA Installed all provided parts and ran to test. All ok no more noise.

Near Scarborough Ct, New Lebanon, OH 45345
Shaun S.

Shaun S.

WASHER MAYTAG MAV6601AWW Found now that unit needs a new transmission ; ordrng 1 TRANSMISSION

Near Mile Rd, New Lebanon, OH 45345
Shaun S.

Shaun S.

WASHER MAYTAG MAV6601AWW "Upon arrival found that unit will not spin but does agitate and does drain, unit needs a new thrush bearing installed on unit; ordrng 1 12002213 (bearing)"

Near Mile Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER SAMSUNG WA40J3000AW/AA "Installed new console and began removal of washplate to install clutch assembly. Washplate is not coming free from clutch assembly. Washplate will have to be broken to remove. Need to order washplate. Did not break to remove at this time so customer can still use the machine. ; rqstng P&A on 1 DC97-16977A (WASH PLATE), states that autho needed"

Near Scarborough Ct, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER SAMSUNG WA40J3000AW/AA Upon arrival customer stated that power button intermittently sticks in the control and unit makes a metallic sound in spin and agitate. Ran unit in spin only to verify noise. Didn’t hear any noise. Ran unit with load to test. When loaded unit makes a grinding sound in agitation and spin. Noise is from transmission. It has a large amount of end play causing noise when loaded. Power button intermittently sticks on control. Unit needs transmission and u/i. ; ordrng 1 DC97-16984B (CLUTCH ASSY ) and 1 DC97-19576L (CNTRL PNL )

Near Scarborough Ct, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER KENMORE 110.458624 "Upon arrival found unit showing F11 error. Customer recently replaced the CCU, MCU and the user interface. Checked connections over and found connector between CCU and MCU plugged in wrong at the MCU. Inserted properly and ran to test. All ok. Unit functions as it should."

Near S Sulphur Springs Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

RANGE GE JBP23DR3WW Upon arrival customer stated that unit had burnt through 2 bulbs shortly after we replaced socket. Inspected socket. No signs of cracks or loose connections. No signs on bulb of corrosion or wear. Customer stated that bulb blew in preheat. Ran unit in preheat with new bulb and light on. Voltage is 119 at socket. Replaced socket under warranty. Please mail out invoice.

Near Avon Oak Ct, New Lebanon, OH 45345
Shaun S.

Shaun S.

RANGE LG LRG3081ST Reset the control, all operations check ok .

Near S Church St, New Lebanon, OH 45345
Shaun S.

Shaun S.

RANGE LG LRG3081ST "Removed and replaced board on unit, ran and checked out unit checks ok"

Near S Church St, New Lebanon, OH 45345
Shaun S.

Shaun S.

RANGE LG LRG3081ST "Upon arrival found that part that was furnished was a display board and not the EOC, will return old part and order correct one; ordrng 1 EOC/RELAYBOARDLOCATEDBEHINDDISPLAY"

Near S Church St, New Lebanon, OH 45345
Shaun S.

Shaun S.

RANGE GE LRG3081ST "Upon arrival tech ran and tested product and found issue in board, gave customer est for repair will call back if repairs desired"

Near S Church St, New Lebanon, OH 45345
Shaun S.

Shaun S.

WASHER LG WT5070CW "Upon arrival found rotor loose, tech retightened and put lock title on bolt and threads so will not come loose again"

Near Mile Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE FFTR1814TBB Upon arrival found freezer frosted over. Unit is getting a lot of air leakage into the freezer. Gasket is sealing well. No tears or gaps. Inspected cabinet and found gaps between liner and cabinet at corners. Not repairable. Called Electrolux techline to give diagnosis. Spoke with John and video conferenced to show liner. Unit is getting replaced. File number 83842151

Near Lawson Ave, New Lebanon, OH 45345
Shawn H.

Shawn H.

RANGE - GAS GENERAL ELECTRIC JBS360DM1WW Installed burner and ran to test. Burner heats as it should and is level. Advised customer to make sure their pots and pans have flat bottoms and aren’t wrapped.

Near S Clayton Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

WASHER MAYTAG MVWB835DW Upon arrival, unit has a high pitch squeal when filling. Put unit into diagnostics to check for codes and test. F3E2 inlet temperature fault shorted or open thermistor. Checked water valve and hot isn’t fully opening causing it to squeal under pressure. This is also why the unit has a temp error. Unit wasn’t sending enough hot water to satisfy thermistor. Replaced valve from stock and ran to test. All ok no more noise and unit fills fine. ; used 1 W11165546 (WATER VALVE) from stock

Near Eagle Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

RANGE - ELECTRIC GENERAL ELECTRIC JBS360DM1WW "Upon arrival customer stated that temps fluctuate a lot on both front burners. Removed back cover and found switch for right front burner shorting out. Installed new switch. Temp sensor in left front burner isn’t contacting the pan fully allowing it to fluctuate. Unit needs 6” burner. ; ordrng 1 WB30X31058 (6 surface burner wit), pckd up 1 WB24T10025 (infinite switch)"

Near S Clayton Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE FFCD2413US2A "Installed wash motor and ran unit to test. Unit fills, washes, heats, and drains as it should. All ok."

Near Gloria Ave, New Lebanon, OH 45345
Shawn H.

Shawn H.

ELECTRIC RANGE FRIGIDAIRE TEF351EWP "Upon arrival customer stated that both front burners and the left rear only heat to high and do not regulate temp. Removed back cover and found signs of shorting at switches for the three burners. Replaced switches from stock and ran to test. Burners will now regulate temperature properly. All ok. ; used 1 316436000 (SWITCH), and 2 316436001 (ELEMENT SWITCH) from stock"

Near Lutheran Church Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE FFCD2413US2A "Upon arrival customer stated that unit will fill but won’t wash. Checked for blockages in sump. None found. Checked for voltage to wash motor, 121v present. Wash motor has an open winding. Unit needs wash motor. ; ordrng 1 5304519906 (motor&pump assembly)"

Near Gloria Ave, New Lebanon, OH 45345
Shaun S.

Shaun S.

REFRIGERATOR GE PFS22MBWAWW "Upon arrival found that freezer thermister is bad not giving proper temp reading, door closer on right side of door busted but there is no availability at this time for replacement of door closer ; ordrng 1 WR55X10025 (sensor,temp ff)"

Near Old Dayton Rd, New Lebanon, OH 45345
Shaun S.

Shaun S.

DRYER SAMSUNG DV350AEW/XAA "Upon arrival found that unit is not heating due to defective heating element, removed and replaced element on dryer ran and checked operation, unit checks ok upon techs departure ; used 1 DC97-14486A () from stock"

Near Greyhound Dr, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFTR1821TFA "Upon arrival customer stated unit had some frost build up on the evap cover then no cool in the fresh food section. Found light frost built up on evaporator cover. Removed cover and found evaporator fan locked up with ice. Unit is getting air leakage from the liner. Where the molex connector comes through the liner it is bundled out there. Too much insulation behind. No signs of damage to rear of unit. Air leakage around connector is allowing moisture in and to build up around the fan causing it to stop. Unit is defrosting as it should and no air leaks around door gasket. Spoke with Electrolux and this is a non repairable issue. Have photos of damage. Insulated with permagum as a temporary fix. Need to send all pics, diagnosis, and file number to Electrolux. File: 83715260 Email: na.technicalhelp@electrolux.com"

Near Glenada Ct, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR KENMORE 106.7020399 "Unit is 20 years old in kitchen. Upon arrival found door sagging on the left side. Checked door hinge and it’s tight. Lower washer is worn but not the only cause of the sag. The upper and lower bushings are worn allowing door to sag. Lower bushing is part of the door assembly and cannot get separate. Unit would need lower washer, and door assembly. The door assembly is no longer available. Confirmed with Shari. No repair possible. ; rqstng P&A on 1 2204866 (DOOR ASSEMBLY SS (NLA)) and 1 WP2183003 (thimble) and 1 WP487576 (washer)"

Near Old Dayton Rd, New Lebanon, OH 45345
Kevin M.

Kevin M.

FREEZER WHIRLPOOL WZF34X16DW00 Compressor is getting hot and kick out on internal over load need to replace compressor please mail cust a receipt

Near Alstead Dr, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFHB2741PFBA "Installed new dispenser and cycled to test. Dispenser door is closing fully. Cycles fine between water, cubed, and crushed. All ok. Advised customer to monitor."

Near Holderman Pl, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Upon arrival customer stated that water was visible after a few hours. Removed ice bucket to check and see if ice has melted and clumped together. Ice is still good and not clumped. Dispenser flap is sealing well. Not suspecting air leakage issue any more. No evidence to show that leak is caused by air leakage into ice container and melting ice. Checked water valve diodes and they test good. Suspect that water valve is sticking at times and causing leak. Put tall cup under fill tube and advised customer to monitor. If cup fills; water is coming from the valve. Have cup positioned so it should only catch drip water from tube. Will call customer tomorrow to check on unit. ; O-emld tckt

Near Holderman Pl, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Upon arrival customer stated ice maker is working fine. Unit has water leak from dispenser area. Removed U/I to inspect. Found scale built up around flapper for chute. Cleaned scale build up and reassembled. Ran water to check for leaks. No leaks from water line. Advised customer to monitor. If leak persists the flapper needs replaced because it isn’t sealing well.

Near Holderman Pl, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFFH20F3QM0 Upon arrival found unit in trailer not plugged in. Customer stated only way to get it to run was to set max temp. Plugged unit in and everything powered up and run it would only run on the highest setting even though unit is at room temp. Let unit run to check frost pattern. Unit is developing a frost pattern. Replaced cold control and advised customer that temps would be back to normal in 24 hours. ; used 1 5304513033 (THERMOSTAT) from stock

Near Parkview Dr, New Lebanon, OH 45345
Tim  R.

Tim R.

DISHWASHER FRIGIDAIRE FFID2426TD2A Replaced drain pump. Checks ok.; used 1 A00126401 (DRAIN PUMP) from stock

Near Crawford Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

DISHWASHER FRIGIDAIRE FFBD2406NB5A Installed door sweep and seal. Ran unit to test for leaks. All ok.

Near Bronwood St, New Lebanon, OH 45345
Shawn H.

Shawn H.

OVEN FRIGIDAIRE FFGW2416USA Upon arrival customer stated that unit trips gfci outlet (not breaker) when using broil. Ran unit to test in broil while watching amp draw. Drawing 8.7 amps in broil. Suspect that the way the unit is wired into the same circuit with a gfci outlet on the other side of kitchen is the problem. Advised customer unit should be on its own dedicated circuit and not to use a gfci breaker. Could not duplicate concern of tripping gfci.

Near Bronwood St, New Lebanon, OH 45345
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL ED25RFXFN00 Installed new t-stat and EVAP fan motor and checks ok

Near Mile Rd, New Lebanon, OH 45345
Shaun S.

Shaun S.

REFRIGERATOR WHIRLPOOL ED2SRFXFN00 "upon arrival found that unit needs a new evap fan motor along with new cold control, gave customer est for repair, will call back if repairs needed"

Near Mile Rd, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFSS2612TD0 "Upon arrival found unit plugged in and running but no noise. Customer stated he unplugged unit for 24 hours and plugged back in and noise was gone. Checked and found ice buildup near evap fan from leaking fill tube. Thawed ice, installed new fill tube, insulated around tube, and ran to test. Unit fills fine with no leaks but ice maker is very sluggish and has missing stripper piece. Replaced ice maker and ran to test. All ok. ; used 1 241796405 (TUBE), and 1 241798224 (ICE MAKER) from stock"

Near Holderman Pl, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR FRIGIDAIRE LFHB2741PFBA Upon arrival found ice built up on upper right hand of ice box and water dripping from left lower side. Removed ice box to inspect air handler gasket. Found gasket rolled causing air leakage. Replaced gasket and reinstalled. All ok no more leaks. Also found mullion not closing. Adjusted mullion up and it closes as it should now. All ok. No charge under warranty. ; used 1 5303918784 (AIR HANDLER(PW)) from stock

Near Holderman Pl, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RS25J500DSR/AA Installed all provided parts and ran to test. Unit will dispense ice now. All ok.

Near Estonia Dr, New Lebanon, OH 45345
Shawn H.

Shawn H.

RANGE GE JBP23DR3WW Upon arrival found light socket cracked causing bulb to short out. Replaced socket and installed customer bulb. Ran to test all ok.

Near Avon Oak Ct, New Lebanon, OH 45345
Shawn H.

Shawn H.

REFRIGERATOR SAMSUNG RS25J500DSR/AA Upon arrival found unit making ice but not dispensing. Not getting proper voltage to auger motor. Only getting 80 volts from control. Unit needs main control. ordrng 1 DA92-00625H (MAIN PCB )

Near Estonia Dr, New Lebanon, OH 45345
Shawn H.

Shawn H.

RANGE SAMSUNG NX58H9950WS/AA Upon arrival found burners would ignite but have very large flame and no adjustment. Also found burner caps misplaced on burners. Moved caps and burners ignite better but still have a large flame. Adjusted flame through valve but this did not help. Suspect too much pressure. Need meter to test pressure. Please reschedule. Unit is under warranty. Customer is emailing receipt into office. Will call Samsung and get ticket number when we receive email. ; saved tckt

Near Lutheran Church Rd, New Lebanon, OH 45345