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Local Reviews
for New Madison, OH

Authorized Service Rated 5.0 out of 5 stars based on 5 customer reviews

Map of New Madison, OH

Great service




Review of Authorized Service

Appointment set up in timely manner.Service had the part and was repaired quickly.


Map of New Madison, OH

Jerry




Review of Authorized Service

Great service and he explained everything


Map of New Madison, OH

Service call




Review of Authorized Service

Kevin did a great job troubleshooting the problem and finding a solution. He was very thoughtful in moving items out of the way and placing them back before leaving. Kevin does a great job!


Map of New Madison, OH

He did good




Review of Authorized Service


Map of New Madison, OH

He did a great job




Review of Authorized Service


Kevin S.

Kevin S.

WASHER MAYTAG MVWC565FW1 "Found lid lock acting up. Replaced with truck stock, unit checks ok.; used 1 10838613 (Lid lock) from stock"

Near N Harrison St, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Customer claims unit dispenser sometimes opens sometimes not. Sometimes soap doesnt drop out? Also poor wash performance, intermittent. Checked spray arms, need replace the middle and lower. Screen filter was clear but showed customer how to properly remove and install parts to clean. Dispenser will replace.; ordrng 1 W10491331 (Spray arm bottom) and 1 W10498900 (Spray arm middle) and 1 W10861000 (Dispenser)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

OVEN WHIRLPOOL WFE770H0FZ2 "Customer claims when hitting rapid preheat it will preheat but not signal and say its ready. Upon trial and error, looked at the manual, and hit rapid heat and manually put in the temp at both 375F and a 350F. Each time appeared to work. Oven dings and display says to insert food. Told customer when using that setting to manually key in temp. Before hitting start. Unit checks ok, checked temps with infrared, good."

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER LG WM8100HVA "Replaced rear tub and inner basket. Tested unit with towels, checked for leaks. Showed customer, unit appears ok, customer will let us know."

Near Byrket Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER WHIRLPOOL WFW9500TC01 "Changed out new boot seal and clamps... tested unit to check for leaks. Unit checks ok, though is in rough shape."

Near Gauby Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR GE GSHF5KGXBCWW "Customer recently moved into home. Unit is dispensing water ok, and making ice but not dispensing ice. Pulled out ice bucket noted some cubes appeared hollow, my guess probably due to water being shut off for a period of time, then the ice was all clumped together jamming it from dispensing. Showed customer, and dumped all ice to clear. Auger and solenoid working ok. Unit checks ok."

Near Otterbein-Ithaca Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER - POR GENERAL ELECTRIC GPT225SGL0WW "Changed out drain pump, when testing first time it was leaking. Had to wipe up with towels and reseat the drain pump. Tested again, unit checks ok, draining with no leaks."

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL WDT710PAHW1 "Customer issue, paint is coming off at the door vent, you can tell where its rusting and bubbling underneath the paint. Pics attached. Also customer had issue not cleaning dishes well, showed her how to remove and clean out filter was full of junk and debris. will contact lowes for approval.; saved tckt"

Near Cherry St, New Madison, OH 45346
Kevin S.

Kevin S.

OVEN FRIGIDAIRE FGEF3055MFG "Checked continuity of bake, convection bake, and broil elements good. Getting proper 240V to terminal. When putting into bake mode not getting voltage to bake element but am to convection element probably used to help pre heat. Unit needs new control and overlay. Collected payment in full; ordrng 1 5304495521 (Control) and 1 316419828 (Overlay)"

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER SAMSUNG DV40J3000EW/A2 "Unit not heating, found element open, replaced with truck stock. Unit checks ok.; used 1 DC97-14486A (Heating element) from stock"

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER FRIGIDAIRE FAFW3921NW0 "Customer claims they get no hot water coming into washer, removed hot water line and checked in a bucket, hot water appears fine, inlet looked ok. Hooked back up,checked for leaks. Proceeded to run wash using hot water to fill, unit was filling ok, checked multiple times, removed energy saver off of the normal wash cycle. Showed customer."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER WHIRLPOOL WFW9500TC01 "Customer claims unit leaking towards the front. Unit is older maybe 12-14yrs old. Pics attached. Put unit into normal mode with warm water, had unit fill and agitate a while,with top lid off. Checked for any leaks currently none, however noticed years worth of dirt, debris and some rodent droppings. Upon inspecting the door boot seal there was some gashes and a few holes that was torn in the boot. Pic attached. Unit needs new door boot.; rqstng P&A on 1 8182119 (Door boot) and 1 8182210 (Clamp) and 1 W10902779 (Outer clamp)"

Near Gauby Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGSS2635TD0 "Customer led lights not working on right hand side, FF section wired in series but separate from freezer. Called techline wasnt even getting 1VDc to right and top modules. Tech had me put in test 13 and turn on FF lights and check voltage at the board. Wasnt getting the 12Vdc at the board at J4 connector only around 8Vdc. Ordering new board.; ordrng 1 5304512769 (Main control)"

Near Hickory Dr, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RS25J500DSG/AA "Found evap drain plugged and frozen over, had to remove ice, use steamer to clear. Swept, pulled off back cover, removed drain tube, cleaned etc. showed and explained to customer they need to sweep behind more often and how to remove and clean that tube. Unit checks ok"

Near W Wayne St, New Madison, OH 45346
Kevin S.

Kevin S.

RANGE FRIGIDAIRE FGEH3047VFA "Customer claims unit oven bake function would shutoff when she had opened the oven door. Upon arrival checked oven light button on control, the light and switch. Nothing seems unusual, working as it should. Pre heated bake to 350F. Proceeded to open and close door several times, let unit continue to heat. Also put up to 400F for several minutes... then tried convection bake. Could not duplicate the problem. Customer has reset the factory settings per owners manual a couple of times. Problem gad been intermittent. Told them to continue monitor, is persist call in will pre order part."

Near Otterbein-Ithaca Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER LG WM8100HVA "Talked with customer about recent wash events. Unit has been completing cycles, hasnt noticed any odors, and hasnt heard any metal on metal noises. Proceeded to have her put in two blankets on a speed wash cycle and extra high spin speed. Unit filled and agitated without issue, then drain and spin out. Did this twice... unit appears to be functioning fine. Told customer to continue to use, if something is going to fail it will happen. Unit checks ok, did not get LG involved at this point."

Near Byrket Rd, New Madison, OH 45346
Shawn H.

Shawn H.

WASHER AMANA NTW4516FW1 "Installed new control, calibrated unit, and ran to test. All ok. Unit functions as it should. Please mail out invoice for receipt."

Near Darke-Preble County Line Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER - POR GENERAL ELECTRIC GPT225SGL0WW "Customer dishwasher not draining, checked sump area for blockages none. Ordering new drain pump. See sticky note.; ordrng 1 WD19X24651 (Drain pump)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER LG WM8100HVA "Upon arrival customer had a large load of blankets washing ready to spin out. Unit was a bit noisy and vibrated a bit in the early stages, that seemed to level out. Could not duplicate the noise or smell at the time. Customer claims she could smell an odor from the unit, but did not smell it this time. They will continue to monitor with video recordings. I took some recordings myself."

Near Byrket Rd, New Madison, OH 45346
Shawn H.

Shawn H.

WASHER AMANA NTW4516FW1 Upon arrival customer stated that unit stopped mid cycle and won’t power up since. This happened once before and they where able to reset. It won’t reset this time. Checked for proper voltage to control. Unit is getting 122vac. Unit will not go into diagnostics or start a cycle. No loose connections. Unit needs main control. Informed Marlise of diagnosis. No repair as of now.

Near Darke-Preble County Line Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Found ice bucket frozen, unit was still making and dispensing ice. Found water backed up in drain tube and partially drain. Used steamer to clear all, ran trombone brush through. Showed customer. Ohmed out drain tube heater ok. Pics attached"

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

LAUNDRY CENTER GENERAL ELECTRIC GUD24ESSM1WW "User complaint of not drying clothes properly, takes long time. Found dryer unit blower wheel is loose and not circulating proper air in machine. Blower wheel is split from shaft will need replacement.; ordrng 1 WE16X20393 (blower wheel ctr)"

Near Richmond-Palestine Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER SAMSUNG WA50R5400AW/US Customer claims they get alot of unbalanced loads and or Ur/Ub errors. Checked leveling seem ok. The current load they had in it was running and finished without issue. But they have more problems than not. Will order set of dampers. Ticket number 4155238265; ordrng 1 DC97-16350u (DAMPERS ASSEMBLY)

Near W Wayne St, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER FRIGIDAIRE FAFW3921NW0 "Customer claims unit just stopped middle of cycle. Unit had water in it but customer already removed clothes and removed water they could get too. Apparently door lock must not have stayed engaged. Unit when trying to start cycle just has 1 click from the board and goes to pause on screen. ; ordrng 1 131763256 (DOOR LOCK) and 1 809055306 (control-electrical)"

Near Palestine Hollansburg Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER SPEED QUEEN AWN63RSN115TW01 Unit would not drain.; used 1 203885 (PUMP) from stock

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER GE GFW550SSN0WW "Upon inspection found that shipping bolts were removed but the cross braces had not. Per installation manual page 20 and 21 it says to remove these otherwise can cause washer to become severely out of balance. Showed customer. Ran unit several times in rinse and spin mode with small load of towels and rags. Unit checks ok."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER MAYTAG MVWB855DC3 Replaced lid assembly. Unit checks ok.

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER GE GFW850SPN0DG "Changed out door lock. Unit checks ok, showed customer, is doing laundry now."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER MAYTAG MVWB855DC3 Unit needs new lid which is cracked on left hand side. Pic attached.; rqstng P&A on 1 W11256781 (lid ASSEMBLY)

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Replaced auger and drain tube assembly, inspected drain and removed drain tubes from back of unit and cleaned. Also swept some lint from compartment and coil. Showed customer how to clean for future use. Also found small piece of foam made its way loose and down the drain removed. Unit checks ok.; used 1 DA97-12540G (AUGER) from stock"

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Found ice bucket completely frozen, took forever to get freed with steamer and hairdryer, found drain fill tube frozen over and auger not working properly. ; saved tckt"

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGHS2355PF5A "Found ice frozen from water leakage that had built up getting into the evap fan motor. Removed and cleared ice. Inspected icemaker cleared any ice buildup in hopper, rest appeared ok, removed fill tube from behind cleared any obstructions and checked for cracks. Used foil tape around fill tube, manually cycled icemaker, checked for leaks, none."

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

MICROWAVE SHARP SMD2489ES "Upon inspection unit drawer will attempt to close then when ready to latch immediately opens up before latching whether using the button or push to shut. Took video. Contacted Chris to get contact information from sharp and account number. Called techline, need to order door closure switch on left hand side internal.; ordrng 1 PSEUDOXXX (DOOR CLOSURE SWITCH)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER GENERAL ELECTRIC GFW490RSKW0WW "Customer claims unit had started leaking but has been making really loud noises and problems spinning out. ; rqstng P&A on 1 WH02X10409 (scr 5/16-24 hxw 1 s) and 1 WH12X23995 (rps module) and 1 WH39X10013 (stator) and 1 WH39X10014 (rotor) and 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion)"

Near Preble Cty Butler Township Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGHB2868TF6 "Unit not dispensing water or making ice. Checked water supply good, changed out valve assembly and had customer dispense around a gallon of water. Unit checks ok, no leaks.; used 1 242253002 (WATER VALVE) from stock"

Near Hursch Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Replaced icemaker, unit cycled and filled with water. Checks ok."

Near S Main St, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER MAYTAG MVWB765FW2 "Upon repairing unit, when removing transmission from tub assembly unit was extremely tight had to smack with a hammer on shaft to get it free. Upon installing new transmission, lubricated and worked for over an hour trying to get shaft to seat properly for me to install spline spanner nut. Tried carefully tapping it both ways with hammer and cardboard for protection. Called Lowes explained to them how its seized up, they will contact customer in 48:hours. Explained to customer in detail about the situation and understood."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Customer icemaker not working, removed cover and jumpered T and H to cycle, unit started out at first then quit not completing. Tried again no dice. Gave estimate on new icemaker and for repair ok. Collected service call fee.; ordrng 1 WPW10300022 (icemaker)"

Near S Main St, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit freezing up in im compartment. Ordering complete kit per samsung bulletin May 2019. ; rqstng P&A on 1 DA82-02675A (IMK SVC KIT)

Near Gauby Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FFHS2611LBNA "Found old icemaker motor gears stripped, Replaced icemaker from stock. Cycled to test unit checks ok.; used 1 241798224 (ICE MAKER) from stock"

Near OH-726, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR AMANA ABB1924BRW00 "Replaced control, programmed it to appropriate code on serial tag. Unit checks ok."

Near Fairview Ave, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR AMANA ABB1924BRW00 "Unit not cooling in frig, no circulation. Damper is working properly, evap fan in freezer ok. Excessive frost buildup on evaporator not allowing air to circulate to fresh food section. When set control to off compressor still runs. unit not allowing it to defrost. Ohmed out heater element ok.; rqstng P&A on 1 WPW10503278 (refer elect cont brd)"

Near Fairview Ave, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Replaced with new rack adjusters, unit checks ok, showed customer. FYI again this is for second identical dishwasher purchased at the same time. Customer has 2 dishwashers in home."

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Note: ordering new rack adjuster set.; ordrng 1 W10712395 (adjuster)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER ELECTROLUX EFME627UTT1 "Upon inspection found unit getting proper 240v. Found eco mode turned on. Customer wasnt aware of such feature, might have been off prior, customer stated they did have a slight power outage prior, so setting probably on default. Unit checks ok."

Near Hollansburg Arcanum Rd, New Madison, OH 45346