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Local Reviews
for New Madison, OH

Authorized Service Rated 5.0 out of 5 stars based on 3 customer reviews

Map of New Madison, OH

Service call




Review of Authorized Service

Kevin did a great job troubleshooting the problem and finding a solution. He was very thoughtful in moving items out of the way and placing them back before leaving. Kevin does a great job!


Map of New Madison, OH

He did good




Review of Authorized Service


Map of New Madison, OH

He did a great job




Review of Authorized Service


Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Replaced auger and drain tube assembly, inspected drain and removed drain tubes from back of unit and cleaned. Also swept some lint from compartment and coil. Showed customer how to clean for future use. Also found small piece of foam made its way loose and down the drain removed. Unit checks ok.; used 1 DA97-12540G (AUGER) from stock"

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Found ice bucket completely frozen, took forever to get freed with steamer and hairdryer, found drain fill tube frozen over and auger not working properly. ; saved tckt"

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGHS2355PF5A "Found ice frozen from water leakage that had built up getting into the evap fan motor. Removed and cleared ice. Inspected icemaker cleared any ice buildup in hopper, rest appeared ok, removed fill tube from behind cleared any obstructions and checked for cracks. Used foil tape around fill tube, manually cycled icemaker, checked for leaks, none."

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

MICROWAVE SHARP SMD2489ES "Upon inspection unit drawer will attempt to close then when ready to latch immediately opens up before latching whether using the button or push to shut. Took video. Contacted Chris to get contact information from sharp and account number. Called techline, need to order door closure switch on left hand side internal.; ordrng 1 PSEUDOXXX (DOOR CLOSURE SWITCH)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER GENERAL ELECTRIC GFW490RSKW0WW "Customer claims unit had started leaking but has been making really loud noises and problems spinning out. ; rqstng P&A on 1 WH02X10409 (scr 5/16-24 hxw 1 s) and 1 WH12X23995 (rps module) and 1 WH39X10013 (stator) and 1 WH39X10014 (rotor) and 1 WH45X10136 (tub asm rear) and 1 WH45X10137 (basket and trunnion)"

Near Preble Cty Butler Township Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGHB2868TF6 "Unit not dispensing water or making ice. Checked water supply good, changed out valve assembly and had customer dispense around a gallon of water. Unit checks ok, no leaks.; used 1 242253002 (WATER VALVE) from stock"

Near Hursch Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Replaced icemaker, unit cycled and filled with water. Checks ok."

Near S Main St, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER MAYTAG MVWB765FW2 "Upon repairing unit, when removing transmission from tub assembly unit was extremely tight had to smack with a hammer on shaft to get it free. Upon installing new transmission, lubricated and worked for over an hour trying to get shaft to seat properly for me to install spline spanner nut. Tried carefully tapping it both ways with hammer and cardboard for protection. Called Lowes explained to them how its seized up, they will contact customer in 48:hours. Explained to customer in detail about the situation and understood."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR WHIRLPOOL WRS322FDAM04 "Customer icemaker not working, removed cover and jumpered T and H to cycle, unit started out at first then quit not completing. Tried again no dice. Gave estimate on new icemaker and for repair ok. Collected service call fee.; ordrng 1 WPW10300022 (icemaker)"

Near S Main St, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit freezing up in im compartment. Ordering complete kit per samsung bulletin May 2019. ; rqstng P&A on 1 DA82-02675A (IMK SVC KIT)

Near Gauby Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FFHS2611LBNA "Found old icemaker motor gears stripped, Replaced icemaker from stock. Cycled to test unit checks ok.; used 1 241798224 (ICE MAKER) from stock"

Near OH-726, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR AMANA ABB1924BRW00 "Replaced control, programmed it to appropriate code on serial tag. Unit checks ok."

Near Fairview Ave, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR AMANA ABB1924BRW00 "Unit not cooling in frig, no circulation. Damper is working properly, evap fan in freezer ok. Excessive frost buildup on evaporator not allowing air to circulate to fresh food section. When set control to off compressor still runs. unit not allowing it to defrost. Ohmed out heater element ok.; rqstng P&A on 1 WPW10503278 (refer elect cont brd)"

Near Fairview Ave, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Replaced with new rack adjusters, unit checks ok, showed customer. FYI again this is for second identical dishwasher purchased at the same time. Customer has 2 dishwashers in home."

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL WDT780SAEM1 "Note: ordering new rack adjuster set.; ordrng 1 W10712395 (adjuster)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER ELECTROLUX EFME627UTT1 "Upon inspection found unit getting proper 240v. Found eco mode turned on. Customer wasnt aware of such feature, might have been off prior, customer stated they did have a slight power outage prior, so setting probably on default. Unit checks ok."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FGHB2868TF6 Installed new dye dryer and recharged started getting a frost pattern

Near Hursch Rd, New Madison, OH 45346
Kevin S.

Kevin S.

COOKTOP SAMSUNG NA36N7755TS "Replaced burner cup, changed out to LP orifice. Checked all burners, unit checks ok."

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FGHB2868TF6 " Unit will need a sealed system job. ; ordrng 1 PSEUDOXXXXXX (DYE FILTER)"

Near Hursch Rd, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER SAMSUNG WV55M9600AV/A5 "Replaced parts, checked buttons before installing to unit. Installed and provided power, again checked all buttons make sure leds responding. Put unit into a quick wash mode for both main and rinse and spin for top. Both completed successfully."

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

COOKTOP SAMSUNG NA36N7755TS "Wrong part had been pre ordered. Will return part, called Chris Cash to confirm.; ordrng 1 DG62-00060B (RIGHT REAR)"

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

WASHER SAMSUNG WV55M9600AV/A5 Unit doa... checked both outlets wired corrctly and getting 120v. Called samsung techline spoke with oscar. Main board top had flashing green led light ok. Checked got proper 12 and 5V dc to UI. And also checked proper voltage to sub main board below. Tech gave me 2 part numbers to order neither in stock at DAP. ; ordrng 1 DC92-01992E (PART OF UI) and 1 DC92-01993A (PART OF UI)

Near OH-722, New Madison, OH 45346
Kevin S.

Kevin S.

LAUNDRY CENTER FRIGIDAIRE FEX831CS0 "When the breaker is flipped on the heating element automatically comes on, verified this customer breaker for unit up in the ceiling. IAM had been out and replaced a timer on unit twice. Upon inspection found whole wiring harness burnt up and a burnt hole in the plastic bulkhead area. Pics attached. Unit was manufacture in 2003. I told customer given the age and condition i would not look to repair as i may end up putting on multiple parts and trips given the situation. They are looking for a new unit. Collected service call fee."

Near S Main St, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER FRIGIDAIRE FFCD2413US2A "Unit will fill and wash but does not drain and ends up putting too much water in and makes a mess on the floor. Pulled unit, voltage is getting to drain pump, checked for any blockages in sump and drain hose. Replaced pump with truck stock. Unit checks ok. See notes.; used 1 A00126401(DN) (DRAIN PUMP) from stock"

Near Wilt Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF25HMEDBBC/AA "Contacted customer, dropped off new icemaker bucket in packaging, left on rear porch table. Inspected bucket thoroughly first. From truck stock. Took pictures. ; used 1 DA97-14474C (ICE TRAY) from stock"

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF25HMEDBBC/AA "Parts has been replaced. Thawed out completely, wiped everything completely dry. Upon inspection most all parts had been exchanged from a prior servicer. Replaced parts, unit was siliconed. Fill tube needed adjusted from inspection with mirror. Unit checks ok."

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF25HMEDBBC/AA Found unit frosted up in ice compartment. Ordering parts per samsung bulletin. ; rqstng P&A on 1 DA82-02695A

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28JBEDBSR/AA "Installed parts, checked fill tube and water line, silicone in housing. Changed main board, unit is running checks ok."

Near Hollansburg Arcanum Rd, New Madison, OH 45346
Kevin S.

Kevin S.

RANGE FRIGIDAIRE FGEH3047VFA "Replaced front finished section of drawer, had customer look over. Checks ok."

Near Otterbein-Ithaca Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER WHIRLPOOL WED4815EW1 "Checked venting to outside of house. Unit is heating just fine, customer claims clothes was taking to long to dry."

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

MICROWAVE GE JVM3160DF4BB Flip billing to customer. Upon inspection found wall recepticle only output 45v and not 120V. Told customer they will have to get that recepticle fixed. Collected service call fee from customer. Needs paper receipt mailed. See sticky note.

Near Palestine Hollansburg Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER WHIRLPOOL WED8740DW0 "When running unit idler pulley making screeching noise. Replaced with truck stock. Unit now quiet and heating ok, showed customer. ; used 1 W10837240 (BRACKET) from stock"

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER WHIRLPOOL WED4815EW1 "Upon arrival found belt broken, replaced with new belt and idler pulley. Unit checks ok. ; used 1 341241 (TS) (BELT), and 1 691366 (TS) (PULLEY) from stock"

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

MICROWAVE FRIGIDAIRE FPBM3077RFB "Upon arrival the left hand side of controls were not working. Unplugged unit, waited 30s and plugged back in. All control functions now working. Open and shut door several times to see if it wpuld act up. This unit has controls in bottom part of door therefore has wiring harness in the hinge. Inspected harness appears ok. Ran lights, blower, power, and timer and misc function keys again appears ok. See sticky note!; ordrng 1 5304509459(DN) (MONITOR SWITCH)"

Near Clark Station Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL GU2300XTVB0 "Replaced dispenser, siliconed around gasket. Checked make sure dispenser door was latching. Unit checks ok."

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL GU2300XTVB0 "Upon opening new part, the dispenser door will not latch properly. You have to keep messing with it and push lock mechanism back while holding it closed to latch. .; rqstng P&A on 1 W10199696 (dispenser)"

Near OH-121, New Madison, OH 45346
Kevin S.

Kevin S.

DRYER SPEED QUEEN ADE30RGS171TW01 "Upon arrival, this time unit isnt heating no matter what. Tried various heat settings on timer. Checked thermal cutoff, thermostat and heating element all checked good. I believe this timer is coming from a bad batch of 2 i originally had put on here and customer in New Weston, what i had returned before. Customer wanted to go ahead and replace with new heating element kit, which has new thermostat, element and cutoff. This did not change anything but wanted to go ahead and replace. They have the old heating element kept. Collected new service call fee and pricing for heating element. Ordering new timer for repair. Checked for 240v at cord hookup good. ; ordrng 1 D505797P (TIMER DRYER), used 1 964P3 (HEATER) from stock"

Near Harter Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF25HMEDBBC/AA "Upon inspection, took temps freezer 10F and frig around 39F. Checked freezer door seal, found food box item fell behind drawer and smashed underneath, removed item and explained to customer about staying aware and to maybe lessen food items to prevent this and for better air circulation. Checked both evap covers didnt notice any frost or ice buildup and unit appears to be cooling ok. Checked ice compartment as well and no frost or ice buildup.

Near Rush Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Replaced parts... dispensed water for a couple of minutes and cycled icemaker till it called water. Checked for any leaks none. Advised customer wife to have husband check again when he comes home after letting unit make a couple of batches of ice. Unit checks ok.

Near Richmond-Palestine Rd, New Madison, OH 45346
Kevin S.

Kevin S.

REFRIGERATOR FRIGIDAIRE FFSS2615TP0 Upon inspection customer unit was leaking water from back. Noted some damage to flooring customer is ok at this point. Took pics of everything. Customer husband and i troubleshoot valve assembly is indeed leaking from IM green fill line from insert of valve assembly. Video was taken of the leak... after manually cycling the icemaker. System says i have one of these on my truck stock but i do not see it. Cross referenced against other part numbers. Ordering one valve assembly and im fill tube.; ordrng 1 241850615 (s/a i/m tube and i) and 1 242252702 (valve)

Near Richmond-Palestine Rd, New Madison, OH 45346
Kevin S.

Kevin S.

DISHWASHER WHIRLPOOL GU2300XTVB0 "Customer claims rinse aid is not dispensing properly during rinse cycle, and is not going down in use. Customer showed me some dishware of some spotting on glassware and silverware not bad at all. I checked spray arms good and clear. No complaints about washing, drying, or completing cycles at this time. Customer does use Lemony Shine to help break down hard water deposits. Customer is on well water. Will look to replace soap dispenser. ; rqstng P&A on 1 WPW10199696 (dispenser)"

Near OH-121, New Madison, OH 45346
Shaun S.

Shaun S.

MICROWAVE KITCHEN AID KEMC308KSS0 Removed and replaced parts checks ok

Near S Main St, New Madison, OH 45346
Shaun S.

Shaun S.

WASHER SPEED QUEEN AWNE9RSN115TW01 "Removed and replaced lid lockon uniit, ran and checked out, unit checks ok"

Near Anderson St, New Madison, OH 45346
Shaun S.

Shaun S.

WASHER SPEED QUEEN AWNE9RSN115TW01 Customer still having issue with door lock on u it and will need it replacedPre-order door lock; ordrng 1 LIDLOCK

Near Anderson St, New Madison, OH 45346
Shaun S.

Shaun S.

MICROWAVE KITCHEN AID KEMC308KSS0 Tech needs oven cart to finish job and extra time make it a job count of two or even three ; saved tckt

Near S Main St, New Madison, OH 45346