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Local Reviews
for Piqua, OH
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Tom - Piqua, OH
You will be happy you called them!
MAH - Piqua, OH
I highly recommend Authorized Service, and technician Steve Morris in particular. Our Samsung refrigerator ice maker has been an ongoing problem. After repeated failed repair attempts by a different company, thankfully, we found Authorized Service. In a day and age where it is difficult to find service providers who care about the quality of their work and customer service, Steve Morris was a breath of fresh air. He called to let us know that he was running a little late for our appointment (unheard of!). We found Steve to be professional, friendly, knowledgable, and conscientious. Most importantly, he correctly diagnosed and fixed our long-standing ice maker problem! We will definitely use Authorized Service / Steve Morris in the future!
Very knowledgeable and professional.
Ron - Piqua, OH
Done a great job
Heather - Piqua, OH
Dryer repair
Ricky - Piqua, OH
The gentleman was courteous. Worked quickly to repair the dryer. He was very friendly. He cleaned up the area. A very good experience.
Great Service
James - Piqua, OH
Steve was very good, he was very careful with our floor,cabinets, and counter as these are all new things. He did a great job and was very professional.
Great service
April - Piqua, OH
Great communication and service.
Professional and on time
Richard - Piqua, OH
Simple
Ethan - Piqua, OH
Straight forward. One visit fixed the problem.
Great and Professional Service!!!
Linda - Piqua, OH
Technician always alerted me via a phone call when he was on his way. Diagnosed problem quickly and repaired as soon as parts came in. Very Satisfied with this technician!
Issue Resolved
Gerald - Piqua, OH
Kevin quickly isolated and fixed the issue
Crikey4evr
Charlotte - Piqua, OH
Service tech was very thorough and knowlegible
Ted - Piqua, OH
Great service
Delbert - Piqua, OH
Very satisfied with the work
Great service , price probably ok
Hudelson - Piqua, OH
Steve M.
DRYER WHIRLPOOL WED8500DC3 Unit starts and immediately shuts off. All light just continue to scroll.Touch pad wont respond. Smell electrical odor from main control. Need control and touch panel; rqstng P&A on 1 W10739349 (cntrl-elec) and 1 W11158455 (panel-cntl)
Steve M.
WASHER SAMSUNG WF331ANR/XAA Installed new stator. Unit spinning ok
Steve M.
MICROWAVE GE JVM7195FL1DS When you close the door you can hear a loud humming noise and smell of burning plastic. Found stuck heat relay on main control. Plastic is melted from the transformer and mag tube as possible damage recommend replacement along with TCO; ordrd 1 WB24X29270 (cavity tco) and 1 WB27X10910 (trans h.v.) and 1 WB27X11079 (magnetron) and 1 WB27X30632 (main board)
Steve M.
REFRIGERATOR GE GFE28GMKMES Located correct left-hand door bin. Contacted retail center so part could be ordered
Steve M.
DRYER WHIRLPOOL WED8500DC4 "Installed new thermistor, thermal fuse and cycling thermostat kit; used 1 8577274 (THERMISTOR) from stock"
Steve M.
REFRIGERATOR BO SAMSUNG RF263BEAESG/AA Install new evaporator cover and defrost sensor.
Steve M.
DRYER WHIRLPOOL WED75HEFW0 Unit loud squealing due to seized belt tensioner. Replaced and checked ok; used 1 W10837240 (BRACKET) from stock
Steve M.
DRYER WHIRLPOOL WED8500DC4 Thermal fuse popped again. Recommend replacing thermostat/cut off kit and new thermistor; ordrd 1 280148 (cutoff-tml) and 1 W10909685 (fuse-thrml)
Steve M.
REFRIGERATOR GE GFE28GMKMES Installed main board. Entered diagnostics with NewFI. Monitoring heater progress
Steve M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Icemaker freezing over. Need service kit04/2018; ordrd 1 DA82-02675A (IMK SVC KIT)
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE2 "Water leaking from filter housing, couldnt find source of water. Recommend filter replacement. If problem persists a new filter housing will need to be ordered."
Steve M.
REFRIGERATOR BO SAMSUNG RF263BEAESG/AA "Fresh food evaporator cover has frost coming out every vent. Need to install evaporator cover with new defrost sensor. ; rqstng P&A on 1 DA32-10104N (temp sensor DEF) and 1 DA97-12609C (EVAPORATOR COVER ), states that autho needed"
Steve M.
WASHER LG WT7100CW Unit making noise during agitation. Found loose wash plate bolt. Unit was rattling
Steve M.
REFRIGERATOR GE GFE28GMKMES Defrost circuit board is damaged. Needs replaced; ordrng 1 WR55X30806 (MAIN BOARD)
Steve M.
WASHER WHIRLPOOL WTW5000DW1 Unit is very noisy during agitate. Found stripped agitator and hub drive. Recommend both Agitator and hub drive.Called warranty company. Claim declined
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSR Install icemaker seal kit and silicone and ice room
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSR March 18 manufactured. Needs icemaker service kit. Getting PC CH error and icemaker frosting over; ordrng 1 DA82-02671A (IMK SVC KIT)
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM2 All operations check ok .
Steve M.
REFRIGERATOR GE GWE19JMLGFES Found unit leaking from water valve fitting. Tightened all fittings on the water valve assembly unit checks OK
Steve M.
DRYER WHIRLPOOL WED8500DC3 Replaced idler pulley causing dryer to squeal; used 1 W10837240 (BRACKET) from stock
Steve M.
DRYER SAMSUNG DV45H7000EW/A2 Replaced heating element assembly causing unit not to heat; used 1 DE486A (ELEMENT) from stock
Steve M.
WASHER WHIRLPOOL WTW8500DC5 Washer keeps filling with water and won't stop due to bad water valve. Replaced valve assembly unit operating properly; used 1 W11165546 (WATER VALVE) from stock
Steve M.
OVEN FRIGIDAIRE FES367DCB Unit heating properly. No problem found. Set to 350. Cycling 338.3 and 391
Steve M.
DISHWASHER - BUI GE HDA2100H55CC Installed new interior door panel
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF4 Upon arrival the refrigerator was displaying H1. High fresh food temp. Entered diagnostics. Checks all components and sensors. Sensors are reacting properly to temperature. Reset the unit. Cleared error codes. Exited service mode. Unit resumed normal operation and cooling properly. If error code comes back I recommend new control and fresh food thermistor.
Steve M.
DISHWASHER FRIGIDAIRE FGBD2438PF8B Found loose wire to console controls. Secured wiring connection. Unit is operating OK
Steve M.
REFRIGERATOR SAMSUNG RF28HFEDTWW/AA Icemaker fresh food section needs icemaker service kit and the freezer drawer tracks need replaced along with new door gasketSep 2018; rqstng P&A on 1 DA82-02705A (IMK SVC KIT) and 1 DA97-12522J (DOOR GASKET) and 1 DA97-14383A (DRAWER TRACK ASSY)
Steve M.
WASHER MAYTAG MVWC565FW1 No codes found, recalibrated unit. Washer checks OK
Steve M.
WASHER ELECTROLUX EFLS627UTT0 Unit is operating ok. Remove the lid of washer along with back panel. Found no signs of anything loose slap in the cabinet while in spin mode. Only possible cause of noise could be the hoses for the power cord from the customers house to the unit. Make sure unit was level and sturdy ran through diagnostics OKSecure drain hose within cabinet to prevent it from slapping cabinet side while under heavy load conditions spinning
Steve M.
REFRIGERATOR FRIGIDAIRE FGSS2635TP5 Cooling operations check ok
Steve M.
WASHER ELECTROLUX EFLS627UIW0 Unit intermittently leaks water. Loud grinding noise. Couldn’t duplicate noise at this time but noticed concentrate pump not working. Need pump; ordrd 1 5304505436 (sensor switch) and 1 5304514769 (CONCENTRATE PUMP) and 1 5304519503 (MAIN CONTROL)
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM2 Wash motor impeller broken off unit not washing. Installed new pump. Unit working ok; used 1 W11032770 (MOTOR PUMP) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE Icemaker finger rake broke off replaced icemaker. Unit operating ok. Recommend customer replace Household water valve to increase pressure coming to refrigerator; used 1 241798231 (
Steve M.
REFRIG/SIDE-BY-S SAMSUNG RS25H5111SR/AA Installed new evaporator with sensor and new control board unit is cooling properly. Insured that the drain hoses on the back were clear as well
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 "Unit not cooling intermittently due to failing evaporator fan, replaced fan motor.; used 1 242077705 (EVAP FAN MOTOR) from stock"
Steve M.
DISHWASHER FRIGIDAIRE FGID2466QF5A Dishwasher operating properly. Possibly electrical outlet behind the dishwasher which it is plugged into had a poor connection inside of the plug head
Steve M.
DRYER - ELECTRIC SAMSUNG DV42H5000EW/A3 Unit not running on Sensor cycles due to sensor left unplugged from previous repair
Steve M.
REFRIG/SIDE-BY-S SAMSUNG RS25H5111SR/AA 22C error. FF fan error. Need evap cover. Unit is not defrosting. Unit completely frozen over. Recommend board and sensor defrost ; rqstng P&A on 1 DA32-00029R (DEFROST SENSOR ) and 1 DA92-00624A (CONTROL) and 1 DA97-08724N (COVER EVAP)
Steve M.
DRYER - ELECTRIC SAMSUNG DV42H5000EW/A3 Dryer not heating due to bad heating element. Replaced element..Richard approved repair at warranty company; used 1 DE486A (ELEMENT) from stock
Steve M.
MICROWAVE WHIRLPOOL WMH53521HZ-0 "Unit won’t power on and was having door switch air codes. Replaced 20 amp fuse along with all new door switches. Microwaves operating properly; ordrng 1 XXXX (20 AMP FUSE (TS)), used 1 W10269457 ("
Steve M.
REFRIGERATOR BO SAMSUNG RF263BEAESG/AA 22E error. Fresh food evap fan error. Unit is frosted up in fan causing it not to cooler refrigerator. Defrosted refrigerator section installed heater drain clip cleared drain tube on back; used 1 DA61-06796A (DRAIN CLIP) from stock
Steve M.
RANGE GE JB645RK4SS Not able to service.
Steve M.
HOME LAUNDRY - E LG WM3700HVA Clogged drain line to pump with rubber rug backing. Cleaned out washer
Steve M.
DISHWASHER FRIGIDAIRE FGID2466QF5A Unit will not power on. Diagnostic mode not responding. Unit has power. Need controls; ordrd 1 5304506663 (console assembly) and 1 5304514670 (CONTROL BOARD)
Steve M.
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Changed ice setting for larger cubes.