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for Springboro, OH
Dawn - Springboro, OH
Four Years of Great Service
Ronnie - Springboro, OH
With Steve’s help we were able to keep the Samsung refrigerator running for 4 years. Thanks for your great service. I Highly recommend Authorized Service and Steve in particular.
Knows what he is doing
Robert - Springboro, OH
Ed - Springboro, OH
Janet - Springboro, OH
Top notch service!
Tammy - Springboro, OH
Steve always does a great job! He's fast, efficient, kind and courteous!! Very happy with Authorized Service!
John - Springboro, OH
trusted appliance repair
Ronnie - Springboro, OH
Steve has worked on the same Samsung refrigerator four times. Great service each time. Not Steve’s fault Samsung is junk.
Dillin - Springboro, OH
Steve knew exactly what needed to be done. He was fast and efficient.
Tony - Springboro, OH
Steve was very professional and did a great job. Thank you Authorized Service.
Phillip - Springboro, OH
Did a good job of diagnosing and repairing my refrigerator freezer door
Sally - Springboro, OH
Cnithi - Springboro, OH
Steve was very professional, kind and respectful while he was in my house. He fixed my refrigerator and I am pleased with the results. He is a nice conversationalist.
Efficient, friendly, solved the problem
Robert - Springboro, OH
Donna - Springboro, OH
Donnell - Springboro, OH
Our tech was on-time and very professional.
Steve was Awesome
Michael - Springboro, OH
Steve contacted us ahead of his visit, kept us informed during the whole process. Plus he’s a joy to be around.
Bill - Springboro, OH
Great repairman. give him a raise...
Greg - Springboro, OH
Wish we had you guys all the time
Mike/ - Springboro, OH
Steve is exceptional. Extremely knowledgeable, always on time and professional.
Bill - Springboro, OH
Steve is a very good technician with the right customer attitude!
Greg - Springboro, OH
We have had Steve before and he is by far our favorite out of all the service techs we have had sent to our house by Lowes.
Karri - Springboro, OH
Steve did an excellent job and performed the service call in an extremely timely manner.
Dale - Springboro, OH
Very easy process and good results.
Tschanz - Springboro, OH
Steve..excellent job overall!
Aldrich - Springboro, OH
Service call - 55 Deer Trail
Orr - Springboro, OH
The service rep - Steve - was very polite & professional
Amy - Springboro, OH
Steve was very knowledgeable and quick with my washer repair.
RANGE - ELECTRIC MAYTAG MER8674AS0 Customer states unit is not heating up. Found that the terminal block was cracked and burnt cord. Unit was moved away from the wall.
DRYER GE GFDR270EH1WW Customer states that the unit stops. Found the relay caught fire. Customer is not going to repair the unit.
DISHWASHER BOSCH SHXM4AY55N/24 Customer states that unit will not start up. Found the wire to the lock was not seated. Plus did advise the customer that she needs small screws to mount to the mounting bracket for the granite counter top.
OVEN WHIRLPOOL WFE510S0AS0 Install new left and right door hinge as well as bottom set screw test OK
DISHWASHER SAMSUNG DW80F800UWS/AA 01 "Customer unit will not turn on, found power to the main board. ; rqstng P&A on 1 1111 (MAIN BOARD. BOTTOM) and 1 2222 (DISPLAY BOARD)"
OVEN WHIRLPOOL WFE510S0AS0 Customer states that the door fell apart and is not closing. ; ordrd 1 WPW10491985 (SCREW) and 1 WPWPW10299224 (DOOR HINGE) and 1 WPWPW10299227 (DOOR HINGE)
WASHER WHIRLPOOL GSW9800PW0 Customer states that the timer does not advance. ; ordrng 1 WP8562615 (timer)
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer states that the unit is not making ice.. customer needs main board . ; ordrd 1 WPW10675033 (cntrl-elec)
DRYER LG DLEX3470W Customer states that the unit is not heating. Installed new thermo fuse. Cycled ; ordrng 1 6931EL3003DTS (FUSE)
OVEN SAMSUNG NE59J7630SG/AA Installed new main board and display. Cycled.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Customer states that the unit had frost build up again on the back wall of the refrigerator section. Spoke to Rodney at Warrantech they are going to place the unit into replacement options Tech notified customer to keep him up-to-date
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Customer has unit in the garage . Installed new garage kit. ; ordrng 1 5303918301TS (GARAGE KIT)
RANGE KENMORE 79078413012 Customer states that the front right burner is not lighting; Found the top burner was not on correctly plus the gas valve is slightly off when in the medium position. Customer is ok with the way it is just want to have unit check out.
DISHWASHER GE GDT695SGJ0BB Customer states that the unit is not working. Check power to the unit and disconnect the ;wire harness to the control. Reconnect wire and did notice that the cycle button is not centered. Once tech saw that it was not centered. Center the button and unit started up. Did adv the customer if it continues to switch over then we can order that console assy.
REFRIGERATOR GE GSH25SGRBSS HBW--Debbie in purchasing departmentUnit has a leak in the system. Unit is being replaced.
REFRIGERATOR LG LSC27910TT Customer states that the unit is not making ice. Tech notice that the ice chute door is not opening. Spoke to Patricia AHS Ice chute Ice maker Main board. Carrie AHS ; ordrng 1 1111 (ICE MAKER) and 1 2222 (MAIN BOARD) and 1 3333 (PADDLE ASSY IN DOOR )
REFRIGERATOR SAMSUNG RF28K9380SR/AA "Replaced icemaker and clips. Checks ok; used 1 DA82-02367A (Y CLIP), and 1 DA97-15217B (ICE MAKER) from stock"
MICROWAVE THERMADOR 16-11-157 Spoke to Mark ay Techline-- he advised trying to run a ground jumper from the inverter board to case as well as clean up power cord ground wire coming into unit --cleared away some of the paint-- cycled unit several times-- check OK
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 07 Customer states that the unit is frosted up again. Tech spoke to techline and everything they mention to do the tech as already done. They said possible short in the wire harness. Tech inspect all visible wires. They are placing into options---Bridget AHS autho 107BMAL
DISHWASHER BOSCH SHX55R55UC/64 Customer states that the unit is not starting. Found leaking coming from motor assy. Customer was given a verbal est of 650. Custom is not repairing the unit.
WASHER SAMSUNG WA40J3000AW/A2 Installed new pressure switch and main board cycled unit test OK
REFRIGERATOR GE GSH25SGRBSS Install new heater main board zygote test OK
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Installed new ice maker, Bi Metal and control assy. Cycled"
WASHER GE GTW680BSJ4WS Customer states that the unit is leaking a little bit. Found small crack in the outer tub. ; rqstng P&A on 1 1111 (OUTER TUB)
WASHER WHIRLPOOL WTW7040DW0 Customer states that the unit did not spin out on a couple of load when she hits rinse and spin it does fine. Ran unit diagnostics and unit check out ok. Calibrated the unit when unit was completed unit did not throw up any error codes.
DRYER WHIRLPOOL WED8000DW4 Customer states that said your dryer is not working Tech remove sensor dry assembly found wire was not attached to such a dry secured wire cycled unit test OK
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 02 Installed new icemaker clip assembly drain tube and main board cycled unit test OK
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Customer states that the unit does sound loud when it starts up, and the alarm does go off. At the time of the service call the unit is working fine. Ice maker has not made ice. Does have a good frost pattern, did see ice build up on the back wall of the freezer. Unit is not going into defrost mode. Customer has to shut down unit 2 days prior to coming back out an repairing the unit.
WASHER SAMSUNG WA40J3000AW/A2 Unit will start to fill then agitate for 2 seconds and will start to drain. ; rqstng P&A on 1 1111 (MAIN BOARD.) and 1 2222 (PRESSURE SWITCH)
WASHER WHIRLPOOL WFW87HEDC0 Customer states that the unit is not starting and the door will not unlock. Tech was able to unlock the door.
REFRIGERATOR GE GSH25SGRBSS "Customer states that the unit is not working. found that the unit is not going into defrost mode. Customer needs to close down two days prior to coming back out.Unit 10-12 yr old. In kitchen; rqstng P&A on 1 WR51X10055 (heater,defrost) and 1 WR55X10942P (board asm main contr)"
DISHWASHER SAMSUNG DW80J7550UG 01 Installed new water wall motor locking tabs/rings and motor lock rings cycled unit test OK
DRYER - ELECTRIC MAYTAG 110.607201 Customer states unit squeaks while running. Tech found left rear roller was seized install new dryer repair kit; pckd up 1 4392065 (dryer repair kit)
REFRIGERATOR KITCHEN AID KSF26C6XYY04 Customer unit is not cooling at all - another service company was out July 12 2019. They replaced the sealed system. Dekaria AHS autho 107dvzl- Due to another company did a system job we will not be able to work on the sealed system.
OVEN SAMSUNG NE59J7630SG/AA Customer states that the display is acting up lights are coming on and off and she also stated that one time the oven never shut off spoke to customer pre-ordering parts; ordrng 1 1111 (RELAY/MAIN BOARD) and 1 2222 (DISPLAY BOARD. SQUARE BOARD. )
WASHER SAMSUNG WF42H5000AW/A2 Customer states that the cycle never spins out. She can put in spin only and it will spin. Tech did load test. Customer needs new dampers/shocks. Customer is not going to repair.
WASHER KENMORE 110.2002201 "Customer states that the unit is walking on her floor and making a ticking noise. Found that the unit has several issues. Did inspect the gearcase, , customer need support rods and tub ring. Est was 449 customer is not going to repair the unit."
WASHER KENMORE 796.31552.610 Customer states that in the middle of the wash and would not drain. Installed new drain pump assy. Cycled. ; pckd up 1 5859EA1004F (DRAIN PUMP)
RANGE SAMSUNG NE59J7630SG/AA Install new main board installed new display board and overlay
DRYER SAMSUNG DV45K6500EV/A3 Billy at lowes advice Billy that the filter housing was cut and or ripped off as well technician took several pictures of where the unit was cut this was not caused by clothes getting caught as well as it looks like the unit was ripped apart physically due to physical damage Lowe’s is denying the repair if customer wants a repair technician will give her a estimate of service call labor and part as wellTech did not speak with homeowner the mother was at the house at the time Tech Was able to get a hold of homeowner told her what was going on she thought another company was coming out advised her that the part is not gonna be covered she admitted that she pulled it off and broke it but was not able to find a part number I advised her that the vendor will not be repairing and I can give her an estimate she did not want an estimate and she said she’s purchasing new unit