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Local Reviews
for Springboro, OH

Authorized Service Rated 5.0 out of 5 stars based on 69 customer reviews

Map of Springboro, OH

Donna




Review of Authorized Service

Love the furniture I purchased


Map of Springboro, OH

Professional




Review of Authorized Service


Map of Springboro, OH

Washer would not accept water




Review of Authorized Service

After explaining the problem with the washer the technician looked over the machine and told us what was wrong and explained what we must do in the future so as to not have this problem reoccur.


Map of Springboro, OH

Great service! Thanks.




Review of Authorized Service


Map of Springboro, OH

Berry




Review of Authorized Service

Excellent +


Map of Springboro, OH

Fixed the problem




Review of Authorized Service

Good service


Map of Springboro, OH

good people




Review of Authorized Service

went right to problem will call in future with other problems


Map of Springboro, OH

Fast, courteous service




Review of Authorized Service

Service itself was good. Disappointed it took so long to come out though. A week is a long time with a fridge/freezer not working at all.


Map of Springboro, OH

Frig repair




Review of Authorized Service


Map of Springboro, OH

Very professional service! On time and efficient.




Review of Authorized Service

Steve was very knowledgeable and professional.


Great Service




Review of Authorized Service

He quickly found the problem and gave an unbiased opinion what needed to be done.


Highly professional, expert service




Review of Authorized Service

Steve was the technician that serviced my appliance, he was prompt, friendly, and expertly fixed my appliance. And followed 100% Covid safety procedures while in my home. Highly recommended!


Excellent Service




Review of Authorized Service

The Service Associate was very timely and very helpful in quickly resolving our issue. He also was wearing his PPE like we were and that is something to be thankful during this Covid-19 era.


Great Service




Review of Authorized Service


Excellent service!




Review of Authorized Service

Knew what problem was immediately and took care of it very fast.


Samsung Stove Repair




Review of Authorized Service

Communication was good. Tech was friendly and efficient.


Dish Washer repair




Review of Authorized Service

Was early(great), provided outstanding service


Steve is awesome. We have enjoyed working with him and would welcome him back anytime.




Review of Authorized Service


Quick turnaround




Review of Authorized Service


Great service experience




Review of Authorized Service


Great service and knowledgeable




Review of Authorized Service


Janet




Review of Authorized Service

Tim was very professional and fixed the problem.


Mr




Review of Authorized Service

Steve was awesome!!


Prompt service




Review of Authorized Service

Steve was very personable and knowledgeable. Great job Steve!


Brenda




Review of Authorized Service

Steve was excellent !


Great Service




Review of Authorized Service


Four Years of Great Service




Review of Authorized Service

With Steve’s help we were able to keep the Samsung refrigerator running for 4 years. Thanks for your great service. I Highly recommend Authorized Service and Steve in particular.


Knows what he is doing




Review of Authorized Service


sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer stated unit stopped making ice a couple months ago and the user interface was not responding and the lights on the inside were not coming on. Inspected unit and found a faulty icemaker. Installed new icemaker. Tested the door switches and the user interface and they are all responding and functioning properly. Reprogrammed the control board and reset the unit. I advised the customer to give it 48 hours before they would see normal ice production. Unit functioning as designed.

Near W Mill St, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER ELECTROLUX FLCE7522AW1 "Inspected unit and found severe damage to the drum, heating element, belt, support brackets. It appears this was not properly manufactured and there are several issues with the unit. The tech found several screws in the bottom of the unit along with inside the drum. showed issues to the customer. customer declined repair at this time."

Near Willow Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE SAMSUNG NE594R0ABSR/AA Inspected the unit and found the bake element not kicking on and damage to the element. Ordering parts.; rqstng P&A on 1 DE92-03045F (Control board) and 1 DG47-00038B (Bake element) and 1 DG96-00110E (Convect fan)

Near E Pugh Dr, Springboro, OH 45066
Steve G.

Steve G.

WASHER GE GFD85ESPNDG Install new console checks ok

Near Creekwood Ct, Springboro, OH 45066
Steve G.

Steve G.

WASHER GE GFD85ESPNDG Install new console checks ok

Near Creekwood Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER SAMSUNG DV45H7000EW/A2 "Inspected unit and found the belt damaged and the heating element not working. Installed belt and heating element. Ran a test cycle in the unit function properly without any issues.; used 1 DE486A (Element), and 1 341241 (Belt) from stock"

Near W Central Ave, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR GE GSF25IGXBWW "Inspected The unit and found the average temps in the freezer section at seven and the average temperature in the fresh food section at 55°. The freezer section fan was constantly running and the fresh food section dampener door to allow cool air into the refrigerator section was closed and would not open when tested. The evaporator cover in the freezer section was covered in ice and frost, found the heater damaged for the evap and the control board not responding when trying to enter defrost mode. Requesting auth to order parts. authorization provided by Rob.; ordrng 1 WR55X10942P (Control Board) and 1 WR51X10055 (Heater and assembly) and 1 WR13X10988 (Dampener)"

Near Arbor Hills Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE SAMSUNG NE58K9500SG/AA "Customer stated the front left burner is staying too hot and not dropping in temp as they lower the setting. Tested the front left and front right middle fast boil burners. Ran both burners on high for 3 minutes and the temps and heat duration are less than 2 second off with front left being over but within normal range. Ran both burners on 8, 6, 2 and Lo for the same duration and after 10 mins the temps held within 10 degrees of each other with the right front burner being warmer. No issues found with either burners. Customer stated they understand that it is working fine now but stated it does not display the issue consistently and would continue to call the warranty company to resolve the issue."

Near Oaknoll Dr, Springboro, OH 45066
Steve G.

Steve G.

OVEN LG LRE3061BD/00 Unit is a different issue. Customer did pay deductible. Unit is not reaching temp; ordrng 1 1111 (Oven temp temp.) and 1 2222 (Relay board on the bottom back.)

Near Quarterhorse Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE FRIGIDAIRE LFMV1846VF Inspected unit and found the fuse had blown on the power board. Installed new fuse and ran a test cycle unit heater without issues. The unit lost power for a brief second. And then power back on. Unplug the unit and remove the control board and make sure all the wire harnesses were secured properly. Powered unit back up and ran another test cycle. Waited about 5 to 7 minutes after and found no issues with unit. All checks OK.; used 1 14qbp20csb (Fuse) from stock

Near Montgomery Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER WHIRLPOOL WTW8500DC3 "Install the control board and control panel. Recalibrated the unit. Ran a test cycle while in diagnostics and the unit locked, filled, agitated, drained and spinned without any issues. Unit functioning as designed."

Near Woodbridge Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed new lights. Checked other lighting throughout the unit. All lights on in the unit is functioning as designed. All checks OK.

Near Brownstone Row, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

OVEN GENERAL ELECTRIC JGBP33DEM7BB Customer stated they could smell gas in the kitchen and in the second story bedroom above the kitchen. Upon arrival the tech could not smell any abnormal smells or gas. Removed the pan drawer from underneath the unit and could smell a very faint smell of gas underneath the unit. Tested all four burners and all burners were at a blue flame 95% of the time or higher. Put liquid detector on all connections of the gas line underneath the unit and tested the oven on both broil and bake. Both cycles kicked on and heated without any issues or an overwhelming smell of gas. Found a very small leak at the main gas connection line. Took a video of all the connection lines and could only find it leaking at the main connection. I showed the video to the customer. The customer appeared worried. I asked if they wanted me to shut off the gas going to the oven and they said no. Called AHS and advised them they would need a plumber to come back out and replace the line

Near Sandelwood St, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER MAYTAG DWU8250AAX Customer stated the unit was leaking and just does not work well. inspected unit and found No active leaks. Look under the unit and could see signs of water leaking through the south and motor assembly. Customer stated they just moved into the home less than a month ago and has always leaked on them. The unit is 18 years old and located in the kitchen. Tech advises this is not a good repair with possible pre-existing conditions. ; rqstng P&A on 1 99001068 (Sump and motor) and 1 WP902894 (Seal)

Near Creekview Ct, Springboro, OH 45066
Kevin M.

Kevin M.

FREEZER FRIGIDAIRE FFFU20F2VW0 Installed magnetic strip for light switch and checks OK

Near Beckley Farm Way, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER GE GDT695SMJES Spoke with electrician about the connection to the dishwasher and the breaker passed and they connected the dishwasher to multiple junction box and the unit is still tripped each breaker. Faulty wiring in the unit is causing it to sporadically trip the breaker. Ordering electrical circuit.; rqstng P&A on 1 WD21X24901 (Control) and 1 WD21X24096 (Wire harness) and 1 WD21X26122 (Wire harness dc) and 1 WD21X10490 (Latch) and 1 WD21X23559 (Jumper harness) and 1 WD21X23462 (Electric panel)

Near Banyon Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL DU1030XTXS3 Inspected the unit and still found gunk and a large amount of soapsuds built up inside the unit while running a wash cycle with no detergent. I demonstrated this to the customer and advise them if they would continue to have to use the fresh tablets to clean the unit as a large amount of soap suds are building up and causing it to leak. I advise the customer they would have to use these tablets for about 30 days before they noticed a leak in going away and the smell in the inside going away. Customer said they would have to run multiple clean cycles for the next 30 days.

Near Foliage Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FG4H2272UF Inspected unit and found it had gotten stuck in the icemaker mold and prevented the ice tray from running a cycle. Cleared ice out of ice bin section. Removed icemaker and cleared ice out of mold. Reinstalled icemaker and advise the customer to give it a couple days before it returns to Making ice like normal.

Near Springmill Dr, Springboro, OH 45066
Tim  R.

Tim R.

REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Fixed reed switch. Checks ok

Near Beck Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER SAMSUNG DW80M2020US Called customer multiple times they did not answer. Sent a message to the customer with instructions. Soap dispenser door inconsistently opening due to gunk and food built up on the inside of the unit. I advise the customer that it Will take up to 45 days while using the Affresh cleaning tablets before the dispenser door opens consistently. I recommended the customer drop the detergent tablets in the bottom of the dishwasher tub until the dispenser door starts to open consistently.

Near Stonebrook Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER GE GDT695SMJES Inspected unit and found the breaker kept flipping off even before I attempted to run a test cycle. Inspected the underside of the unit and found an extra ground wire not connected. Remove the ground wire and flip the breaker back on but the breaker continue to flip. I advise the customer to have a certified electrician come out and inspect the breaker along with the outlet and the connections to the dishwasher.

Near Banyon Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER WHIRLPOOL WTW8500DC3 Confirmed error code F6E3. Miscommunication error code requires both control board and console replaced. Ordering parts. Unit is 3 years old and in the laundry room. ; rqstng P&A on 1 W11095624 (CONSOLE) and 1 W11095627 (CONTROL BOARD)

Near Woodbridge Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF448AAP/XAA Inspected unit and found the Dreamcatcher filter not completely secured and screwed in and leaking. Secured the filter and ran a test cycle. No leaks found. All checks OK.

Near E Manor Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIG/SIDE-BY-S WHIRLPOOL WRS571CIDM01 Inspected unit and found the icemaker faulty. Order new icemaker.; ordrng 1 W10873791 (ICEMAKER)

Near Woodstream Dr, Springboro, OH 45066
Tim  R.

Tim R.

REFRIGERATOR SAMSUNG RF28JBEDBSG Cubed jammed inside keeping unit from cycling. Cleared ice checks ok

Near Ambridge Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE LFHD2251TF6 Inspected the unit and found a small amount of ice and moisture on the fan and Icemaker. Defrosted the ice box and sealed around the icebox to prevent warm air from entering.

Near Winding Creek Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE FRIGIDAIRE FFEF3016V8A Customer stated that there was a burning smell that smells like an electrical burn coming from the unit when they were using broil and that they could see smoke coming out the top of the oven door and through the vent by the back left burner. Inspected the unit and found a small amount of dust and dirt on the top of the range and surface burners. Ran a test on all four surface burners and a small amount of smoke could be seen on the burners. Bernard responded at both low and high temperatures. Ran a bake 350 cycle in the unit heated without any issues or smoke. Ran a cycle on high and low and the unit heated without issues or smoke. I advise the customer that issue is most likely something had gotten onto the broil element and cost of the smoke and burning smell. All checks OK.

Near Willowood Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER MAYTAG MDB7749SBM1 Installed control panel and the unit is still doing the same thing. Not all the buttons are responding. Ordering control board.; rqstng P&A on 1 W10595568 (CONTROL BOARD)

Near Pinecone Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WA48J7770AP/A2 Installed parts. Door opening and closing properly. Run a test cycle in the unit is functioning properly. All checks OK

Near Bailey Ln, Springboro, OH 45066
Kevin M.

Kevin M.

FREEZER FRIGIDAIRE FFFU20F2VW0 Door switch isn’t activated properly; rqstng P&A on 1 5304519044 (SWITCH) and 1 5304523792(NOTAVAILABLE) (SWITCH)

Near Beckley Farm Way, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL WDT750SAHZ Inspected unit and found the damage to the upper rack and lower rack wheel kits. Ordering parts.; ordrng 1 W10195416 (WHEEL KIT) and 2 W10712395 (RACK ADJUSTER )s

Near Paddock Trail, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF45K6200AW/A2 Inspected unit and found an excessive amount of soap suds in the basket. Cleared pressure sensor hose and providing information to the customer about using too much laundry detergent and how that can cause the unit to run through a drain cycle and not fill with water. Ran a test cycle after clearing the air codes and the unit filled with water without issues. I opened the basket and showed the customer all the soap suds inside and explain to them how to prevent this in the future. All checks OK

Near Maple Dr, Springboro, OH 45066
Tim  R.

Tim R.

REFRIGERATOR SAMSUNG RS25H5111SR/AA Replaced control and valve due to icemaker not filling with water. Cycled icemaker in the unit filled with water instructed customer to give it 24 hours before it starts making ice

Near E Pugh Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRT318FZDB00 Inspected unit and found a large amount of ice buildup behind the evaporator. Cleared the ice out and removed the evaporator cover. Cleared ice and cleared drain line of ice. Reassembled the unit. Advise the customer to leave it off for 24 hours to allow a complete defrost cycle to take place. All checks OK

Near Steeplechase Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

COOKTOP KENMORE 79074403995 Inspected unit and found the front left large burner not consistently lighting. Remove the burner assembly and cleaned the burner. Ran a test cycle and is now consistently igniting. Demonstrated this to the customer and provided information on how to effectively use the unit. All checks OK

Near Meadowview Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIG/SIDE-BY-S KENMORE 106.5113321 Inspected unit and found condensation buildup around the door on the unit. Applied food grade sealant around gapping between the inner liner and outer liner. All other checks OK.

Near Steeplechase Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Inspected the unit and found the evap cover frozen over and a large amount of water under the deli drawer. Icemaker issues as well. Estimate for evap and icemaker repairs. Customer to defrost the unit over the next 24 hours. Rescheduling for Friday.

Near Riviera Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF42H5000AW/A2 "Inspected unit and found water sitting in the basket. Ran a drain and spin cycle and found the drain filter clogged. Cleaned out the drain filter and ran another rinse and spin cycle. Unit filled with water, drained, and spend without any issues. All checks OK. I advised the customer on the next two cycles to make sure they are cleaning out the drain filter as the customer was not aware that this was some thing they should do on a regular basis and have not cleaned it out since they’ve purchased it."

Near Clearview Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE LG LMV1813ST Inspected the unit and ran multiple cups of water through and the unit is heating properly.

Near Queensgate Rd, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF42H5000AW/A2 "Inspected unit and found water sitting in the basket. Ran a drain and spin cycle and found the drain filter clogged. Cleaned out the drain filter and ran another rinse and spin cycle. Unit filled with water, drained, and spend without any issues. All checks OK. I advised the customer on the next two cycles to make sure they are cleaning out the drain filter as the customer was not aware that this was some thing they should do on a regular basis and have not cleaned it out since they’ve purchased it."

Near Clearview Dr, Springboro, OH 45066