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for Springboro, OH
Outstanding Service Representative
Mike - Springboro, OH
Great customer service, very pleasant experience. Steve has responded to several service calls to our residence, great asset to your company.
Bruce - Springboro, OH
Steve has been to my house several times is a great guy and always does a great job
Fast, easy, and effective service
Frank - Springboro, OH
Nice doing business with Authorized Service! You called very quickly to acknowledge the service and set up the appointment, service dates were readily available, the people on the phone and the service techs were friendly, and the problem is apparently fixed. What more can I say?! How would you rate the cost / pricing of the service? Does not apply because this was repaired under warranty.
Shawn - Springboro, OH
Shane - Springboro, OH
Very knowledgeable! Great job!
Donna - Springboro, OH
Love the furniture I purchased
Mina - Springboro, OH
Washer would not accept water
Thomas - Springboro, OH
After explaining the problem with the washer the technician looked over the machine and told us what was wrong and explained what we must do in the future so as to not have this problem reoccur.
Great service! Thanks.
Sharon - Springboro, OH
Matt - Springboro, OH
Fixed the problem
Tawn - Springboro, OH
Dean - Springboro, OH
went right to problem will call in future with other problems
Fast, courteous service
Susan - Springboro, OH
Service itself was good. Disappointed it took so long to come out though. A week is a long time with a fridge/freezer not working at all.
Janet - Springboro, OH
Very professional service! On time and efficient.
Noel - Springboro, OH
Steve was very knowledgeable and professional.
Patricia - Springboro, OH
He quickly found the problem and gave an unbiased opinion what needed to be done.
Highly professional, expert service
Michael - Springboro, OH
Steve was the technician that serviced my appliance, he was prompt, friendly, and expertly fixed my appliance. And followed 100% Covid safety procedures while in my home. Highly recommended!
Paul - Springboro, OH
The Service Associate was very timely and very helpful in quickly resolving our issue. He also was wearing his PPE like we were and that is something to be thankful during this Covid-19 era.
Ronnie - Springboro, OH
Patricia - Springboro, OH
Knew what problem was immediately and took care of it very fast.
Samsung Stove Repair
Kim - Springboro, OH
Communication was good. Tech was friendly and efficient.
Dish Washer repair
Carlos - Springboro, OH
Was early(great), provided outstanding service
Steve is awesome. We have enjoyed working with him and would welcome him back anytime.
Barbara - Springboro, OH
Sarabeth - Springboro, OH
Great service experience
Springboro customer - Springboro, OH
Great service and knowledgeable
DEJAY9 - Springboro, OH
Janet - Springboro, OH
Tim was very professional and fixed the problem.
Robert - Springboro, OH
Steve was awesome!!
REFRIGERATOR GE ZISB420DRA Unit is not cooling. Several other companies have been out and last thing was replaced was the inverter board. Powered up the unit and the compressor did come on but the hot tube/low side line did not get warm at all ....
REFRIGERATOR FRIGIDAIRE LFSS26112TF2 Inspected the unit and found the compressor kicking on and pulling 3.56 amps for several seconds then shutting off making a loud banging noise. Compressor failed. The unit is barely 2 years old. Customer just wanted a diagnoses.
REFRIGERATOR KITCHEN AID KRMF706ESS01 Installed parts. The unit powered on and started cooling without any issues. All checks OK
REFRIGERATOR MAYTAG MFI2569VEM1 Unit is not cooling. Unit is not responding at all. Need boards before we see if has any other issues. Unit is in the kitchen about 12-14 ; ordrng 1 W67006294 (Display board) and 1 W10310240 (Main board.)
WASHER MAYTAG 110.5072012 Unit is banging around in spin. Found oil around the transmission . Plus was able to hold the spin basket in while in spin. Customer needs a gearcase. Verbal est over 600.00. Customer not going to repair.
REFRIGERATOR SAMSUNG RF28HDEDTSR/AA 03 Thawed out the refrigerator section and drain line. Installed new refrigerator back wall. Cycled.
DISHWASHER FRIGIDAIRE FGID2474QF1B Spoke with customer. Ordering parts. ; rqstng P&A on 1 117158011 (Gasket) and 1 111920868 (Lower spray arm) and 1 807382106 (Upper spray arm) and 1 808321102 (Middle spray arm)
MICROWAVE OVEN FRIGIDAIRE FGMC2765KBA Installed the capacitor kit and ran a test cycle. All checks OK
RANGE SAMSUNG NE58K9500SG/AA "Inspected the unit and found the convect fans making a loud rumbling noise from the motor and fan blades.; rqstng P&A on 1 111111 (Range convention fan motor) and 1 222222 (Range convection reverse fan motor), ordrng 1 111111a (Range convect fan blade), rqstng P&A on 1 22222 (Range convect reverse fan blade) and 1 11111b (Fan blade nut) and 1 2222b (Reverse fan blade nut)"
REFRIGERATOR SAMSUNG RF263BEAESR/AA Inspected the unit and found a leak in the sealed system. Provided estimate for repair and the customer stated they would think about the repair. They will contact us if they wish to move forward with the repair. All checks ok.
REFRIGERATOR KITCHEN AID KFIS20XVMS10 Unit is not cooling. Found that the display is out and would not let tech unlock control or show display temp. Customer needs main board on the back and the display board. Display board is No Longer Available. Advised customer to get a Frigidaire 18 cube refrigerator for the garage so we can install a garage kit.
MICROWAVE FRIGIDAIRE PLMV168KC4 Inspected the unit and found the door not closing properly. Made adjustments. Ran a test cycle and could smell a very strong plastic burning smell. both the magnetron and transform out. The unit is 19 years old and in the kitchen. Called AHS and spoke with Kesha and they going to replace the unit. Notified customer.
REFRIGERATOR FRIGIDAIRE FG4H2272UF Icemaker mold empty and turned off at the display. Installed icemaker and turned it on at the display. Advised the customer that the light above the icemaker button on the display needs to be on in order for the icemaker to work. All checks ok. ; pckd up 1 243297609 (Icemaker)
REFRIGERATOR SAMSUNG RF23R6301SR/AA Customer states the unit will not work for several weeks and then randomly will start working again for about a day and then stop working again for several weeks. Researching icemaker upgrade kit to order. ; rqstng P&A on 1 11111111 (Icemaker upgrade kit???)
RANGE LG LRE3083ST/01 Installed boards and ran a test cycle. All burners working correctly. All checks OK
REFRIGERATOR GE CYE23TSDCSS Install new main board and inverter board and checks OK
MICROWAVE COMBO JENN AIR n/a No display. trip breaker and reset. Cycled.
DISHWASHER FRIGIDAIRE FGID2474QF1B "Inspected the unit and found a small amount of water in the base tray underneath the unit. Cleaned up the water and found one slightly loose hose allowing unit to leak. Tightened up all hoses and ran a test cycle. The unit filled with water, washed and drained without any issues or leaks found. All checks OK"
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Error code SYFE. Reset the unit and error code cleared. Check the control board to make sure all the harnesses are plugged in correctly and the fan was running. All checks OK. Possible communication issues with the harness.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB Unit checked out ok temps fan tstat and frost pattern looked good
DISHWASHER LG LDF7551BB Inspected unit and found the spring and cord defective. Provide estimate to the customer and they wanted both springs and cords replaced. Installed parts. All checks OK
REFRIGERATOR GE CYE23TSDCSS Called tech line - Leslie-; ordrng 1 WR87X29409 (Inverter brd) and 1 Wr55x30806 (Cont brd)
REFRIGERATOR LG LFX25991ST/05 Inspected unit and found the icemaker has failed. Installed new icemaker and ran a test cycle. Unit filled with water and found no other issues.
DRYER WHIRLPOOL WED9200SQ1 Inspected unit and found the belt pulley faulty. Replaced pulley. Ran a test cycle and the unit ran without any issues. All checks OK; used 1 W10837240 (Pulley) from stock
DISHWASHER WHIRLPOOL WDT780SAEM1 Inspected the unit and found the door gasket along the right side on the interior of the unit pulled out and not aligned. Removed gasket and properly installed the gasket. Ran a test cycle and found no leaks under the unit or by the door.
DRYER GE GTD65EBSJ2WS Found the bearings are causing a loud squeaking noise. Replaced bearings and ran a test cycle. All checks ok.
REFRIGERATOR FRIGIDAIRE FFTR1814TWB No repair.
REFRIGERATOR FRIGIDAIRE LFHD2251TF6 Found the defrost heater not activating long enough and allowing extra ice to build up on evap. Installed heater and board. All checks ok. ; pckd up 1 FR5304510308 (Board) and 1 FR242094804 (Heater)
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Installed parts and used permagum to seal up any possible holes in the freezer section to prevent warm air from getting into the freezer. All checks OK
REFRIGERATOR SAMSUNG RF28JBEDBSR Inspected unit and found the icemaker all frozen up. Installed icemaker upgrade kit. Advise the customer to give it 24 to 40 hours before the unit returns to normal ice production levels. All checks OK.; pckd up 1 Sada82-02675A (Icemaker kit)
REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspected unit and found the fresh food section and average of 36° in the freezer section an average of 8°. The customer stated that the unit was running warm until 48 hours ago and they put it on vacation mode which appear to have reset the unit and has been cooling fine ever since. Enter diagnostics and took the unit off smart defrost and put it on eight hour defrost. Customer stated the unit had previously completely died and no lights were on in the refrigerator or freezer section. Possible future issues with the control board. All checks OK unit cooling properly.
MICROWAVE GE JVM1750DM1BB Unit will not start. Found that the vent cover was broken and adv. customer. Installed new door switches. Cycled ; pckd up 2 Wb24x829 (Switches)s
DRYER FRIGIDAIRE LEQ2152EE1 Unit is loud. Installed new rear bearing kit. Cycled. ; pckd up 1 5303281153 (Rear bearing kit)
DISHWASHER KITCHEN AID KUDS03FSSS2 Inspected the unit and found the clean light blinking seven times. Cleared the error code and told the customer to run a couple cycles through it to make sure the error code does not return. All checks ok.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA 08 installed new icemaker upgrade kit and ice container sealed up ice room.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Adjusted the fill on the ice maker and checks ok plus unit is hooked up to an ro system
RANGE GE JB645RK6SS Installed glass cooktop.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Spoke with the customer. Evap fan motor still freezing up. Ordering door gasket and motor.; rqstng P&A on 1 W10407216 (Gasket) and 1 W11224591 (Motor fan evap)
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 Installed parts. All checks OK
WASHER MAYTAG MHW5500FW1 Installed parts. Ran a test cycle and unit checks OK