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Local Reviews
for Springfield, OH
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Nancy - Springfield, OH
Great service
Prompt and efficient service!
Diana - Springfield, OH
I have always been very pleased with the quality of the service provided by Authorized Service.
Karen
Gail - Springfield, OH
Tech was very knowledgeable and very personable
Great service.
Lori - Springfield, OH
Great service
Lisa - Springfield, OH
Very knowledgeable
Great service!!
Annette - Springfield, OH
Professional service, quick, on time. Great!!
Great service, friendly and explained the problem. Repaired our freezer and ice maker in short order
Barbara - Springfield, OH
Received a courtesy call prior to his arrival, he was professional and adhered to all safety protocol for Covid19.
Great job
Debbie - Springfield, OH
Steve did a great job in the initial visit of diagnosing. Within two days the part was in and he came back to make the repair. He was efficient and effective and I really appreciated his professionalism.
Mary
Mary - Springfield, OH
Bill
William - Springfield, OH
He was very nice and professional. Did a good job
April
April - Springfield, OH
He checked it all and made sure it was working
Technician was courteous, efficient, came prepared
Kevin - Springfield, OH
Great service!
William - Springfield, OH
Brad was respectful and pleasant, all while maintaining the current precautions to prevent the spread of the corona virus. He spotted the problem quickly and took care of it the first time.
Ron
Ronald - Springfield, OH
Steve has been to my home twice over last several months resolving two different issues. Steve is both courteous and takes pride in his job! True professional...
Great
Dave - Springfield, OH
Very helpful and would highly recommend
So far so good
Lora - Springfield, OH
Very helpful
Pontia - Springfield, OH
Brad worked with my time availability & I greatly appreciated that. Friendly and knowledgeable.
Stephen
Sumner - Springfield, OH
Very pleased with Brad's service and demeanor. Thank you
Customer
Amy - Springfield, OH
Service Tech was excellent!!!!!
Good service.
Ronald - Springfield, OH
Did not get a receipt for the $100.00 service fee I paid to you. Otherwise service was very good.
Great Service
Michael - Springfield, OH
Went the extra mile to get the job done right!!!
Great
Sherry - Springfield, OH
The best help ever! Very kind and personable also completed the repair of my dryer quickly and efficiently. I would call him if I ever have an appliance problem again
Very good service from Brad
Bob - Springfield, OH
While Brad gave great service, my bill was $298. I understand the $84.50 service call but still a little over $200 was a little pricey for a part and 45 minutes of labor. Again, Brad did a great job and glad to have fixed.
Great service
Ed - Springfield, OH
service technician was excellent
Great Service
Donald - Springfield, OH
Good customer service
Pamela - Springfield, OH
We had problems with the flames on our gas stove. Gas company said to contact repairman. We did that, and it wasn't an issue with the stove. Brad was very professional and did extra trouble shooting to make it wasn't the stove.
Impressive service!
Annette - Springfield, OH
Dishwasher
Margaret - Springfield, OH
Brad A.
WASHER LG WT5070CW "Found transmission making loud noise, unit will not shift properly, washplate is loose. Needs washplate and transmission. Customer considering repair."
Brad A.
DRYER SAMSUNG DV409AEW/XAA "Found idler pulley broken, installed new pulley. Unit checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"
Brad A.
RANGE FRIGIDAIRE FGEH3047VFA "Found unit turning off during bake cycle. Called Techline, talked to Frank, they suggested replacing control and duct assembly. Ordered control and duct assembly.; ordrng 1 5304522591 (DUCT ASSEMBLY) and 1 5304523364 (CONTROL)"
Steve M.
DRYER WHIRLPOOL WED9400SW2 Unit is noisy during operation due to bad bearing in belt tensioner. Replaced pulley assembly. Unit operating ok.; used 1 W10837240 (BRACKET) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Damper assembly repair. Actuator arm adjust,ent out of place. Rehooked arm into motor assembly. Unit operating properly. If problem persists in 5e future. Recommend damper assembly"
Steve M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Found air in lower icemaker line. Test cycled and reset controls. Unit operating ok
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Icemaker is completely frozen over. Can not remove icebucket. Water pressure is less than half. Water pressure needs fixed prior to performing any repair. Need to be able to dispense 2 cups of water in less than 20 secondsNov 18 built
Shaun S.
OVEN KITCHEN AID KSEG700ESS1 Unit needs new convection fan motor and was sent cooling fan motor; ordrng 1 W11414552 (CONVECTION MOTOR )
Steve M.
DISHWASHER BOSCH SHXM4AY55N/26 Unit will not power on due to loose connection in junction box
Steve M.
DRYER SAMSUNG DV48J7770GW/A2 "Installed new drum support rollers and idler pulley. Both units were seized causing loud squealing noise; used 1 DC93-00634A (IDLER PULLEY), and 2 DC97-16782A (ROLLER) from stock"
Shaun S.
WASHER GE GTW460ASJ8WW "Upon arrival could not duplicate noise customer was hearing tried running cycle and also rinse and spin cycle, no noise present at this time, tested with customer present"
Shaun S.
HOME LAUNDRY ELE GENERAL ELECTRIC GTW330ASK1WW "Upon arrival after testing, found unit also has a defective drain pump, contacted NEW and spoke to tech support Steven and was told that unit is now being put into options for replacement"
Shaun S.
DRYER MAYTAG MEDB835DW3 "Upon arrival found that heat relay on board is out, not producing power to heating element for unit to heat properly ; ordrng 1 BOARD"
Shaun S.
OVEN KITCHEN AID KSEG700ESS1 "Found unit giving, F8E0 fan running up to speed, convection motor needs changed ; ordrng 1 BLADE and 1 CONVENTIONMOTOR"
Shaun S.
DRYER MAYTAG MEDB765FW0 "Upon arrival found that unit is heating, tumbling, and has good air flow out of vent line, customer stated he is washing and drying mixed loads when he fines issue with unit, explained to customer what he needs to do as far as washing and drying likes articles of clothing, unit checks ok"
Steve M.
REFRIGERATOR GE GYE22HSKBSS Customers copper waterline to refrigerator is leaking behind unit dripping into the basement. Advise customer to call a plumber
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Installed new icemaker. Unit checks ok.
Brad A.
REFRIGERATOR FRIGIDAIRE GLHS68EJQ0 "Installed new ice container assembly, unit checks ok."
Brad A.
DRYER MAYTAG MED5500FW "Found pulley making squealing noise, installed new pulley. Unit checks ok.; used 1 279640 (PULLEY) from stock"
Brad A.
WASHER LG WT7100CW.ABWETUS "Found lid lock not locking properly, connector at main control was not making contact, repaired connection. Unit is working properly."
Brad A.
REFRIGERATOR FRIGIDAIRE GLHS68EJQ0 "Ice container not dispensing ice properly, ordered container assembly.; ordrng 1 241860801 (ice container assy)"
Brad A.
REFRIGERATOR SAMSUNG RF263TEAESG/AA "Found icemaker not cycling properly, ordered icemaker.; ordrng 1 Da97-07603b (ICEMAKER)"
Brad A.
OVEN FRIGIDAIRE FEF366AWA "Installed new timer, overlay, and probe, unit checks ok."
Brad A.
HOME LAUNDRY ELE GENERAL ELECTRIC GTW330ASK1WW "Found transmission leaking oil, found motor not turning properly, diagnostic mode will not respond properly. Ordered control, transmission, motor, belt. Located in the basement, manufactured 6/2017.; rqstng P&A on 1 WH01X24697 (washing machine driv) and 1 WH22X29556 (CONTROL) and 1 WH38X27335 (platform trans asm k) and 1 WH49X25376 (washing machine 1/3)"
Brad A.
DISHWASHER KITCHENAID KUDI01TJBL0 "Found spray arms cracked allowing water to leak out of tub, needs new upper and lower spray arms and tub seal. Ordered arms and seal. ; ordrng 1 W10320510 (arm-spray) and 1 W10542314 (door seal) and 1 WP8535083 (arm-spray)"
Brad A.
WASHER SAMSUNG WF42H5200AF/A2 "Found tub bearings worn, unit will not complete cycle due to going out of balance, needs inner tub, front outer tub, rear outer tub and mems sensor. located in the basement, manufactured 12/2015.; rqstng P&A on 1 UNKNOWN (FRONT OUTER TUB) and 1 UNKNOWN (REAR OUTER TUB) and 1 UNKNOWN (INNER BASKET) and 1 UNKNOWN (TUB SEAL) and 1 UNKNOWN (MEMS SENSOR)"
Brad A.
MICROWAVE KITCHEN AID KBMS1454RSS-0 "Found display distorted, found some of the buttons do not function on the user interface. Needs display and switch membrane. Located in the kitchen, manufactured 2006.; rqstng P&A on 1 8205667 (SWITCH MEMBRANE ) and 1 W10124269 (cntrl-elec), states that autho needed"
Brad A.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Installed led modules, unit checks ok."
Steve M.
REFRIG/SIDE-BY-S GE GSH25JSTASS Installed new control and defrost sensor
Steve M.
DRYER WHIRLPOOL WED9550WW1 Unit stopped running again. Found defective thermal fuse ; used 1 3392519 (FUSE (PW)) from stock
Brad A.
WASHER GENERAL ELECTRIC WDRR2500K1WW "Installed new coupler and agitator, unit checks ok."
Brad A.
REFRIGERATOR BOSCH B36CT80SNS/03 Installed new tank and crossed water lines coming from tank. Unit is working properly.
Brad A.
WASHER LG WT4801CW "Installed new washplate, unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1821TS2 Unit has a refrigerant leak internal in the cabinet that is non repairable called AHS-Ashley-
Brad A.
REFRIGERATOR HAIER HA10TG21SW "Customer claims the unit has a chemical smell, all operations test ok. Unit is cooling properly. No refrigerant leak."
Brad A.
OVEN FRIGIDAIRE FEF366AWA "Found unit not holding proper temperatures during bake cycle. Ordered control, probe and overlay. Located in the kitchen, manufactured 2011.; rqstng P&A on 1 316207522 (clock/timer) and 1 316217008 (TEMP PROBE) and 1 316220805 (overlay)"
Brad A.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Found LED modules not coming on properly. Ordered new modules.; rqstng P&A on 1 W10695459 (module) and 1 W11239944 (module), states that autho needed"
Steve M.
WASHER MAYTAG MVWB865GW0 Inlet water temperature fault. Another service company in Springfield was just out at home and replace control boards and unhooked the washer. They hooked the hot and cold water up backwards. F3E2 error. Temperature fault
Steve M.
REFRIG/SIDE-BY-S GE GSH25JSTASS "Refrigerator is not defrosting due to bad defrost circuit in the computer and sensor. Replacing board and thermistor; ordrd 1 WR55X10025 (sensor,temp ff) and 1 WR55X10942P (board asm main contr)"
Steve M.
OVEN GE JS750SF2SS Instructed customer on how to adjust internal temperature. 155.46