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Local Reviews
for Troy, OH

Authorized Service Rated 4.9 out of 5 stars based on 47 customer reviews

Map of Troy, OH

Great Service




Review of Authorized Service

Text and called before arriving. Was able to fix the leak that we had and correct a few other issues we didn’t even expect. Great work and followed great covid guidelines for safety.


Map of Troy, OH

Great service




Review of Authorized Service

Steve is awesome


Map of Troy, OH

Na




Review of Authorized Service


Map of Troy, OH

Did a great job




Review of Authorized Service


Map of Troy, OH

Jan




Review of Authorized Service


Map of Troy, OH

Timely response and great service




Review of Authorized Service

We recently had an issue with our Frigidaire Refrigerator. I went on line and scheduled an appointment and had response next day to schedule service for the following day. Came out when they said they would and completed repairs. Price was very reasonable.


Map of Troy, OH

Steve did an excellent job! He fixed my problem even though he incurred some unexpected issues to deal with. Very polite and professional.




Review of Authorized Service

Better than expected service


Map of Troy, OH

Prompt Professional Service




Review of Authorized Service

We were shocked with how quickly the service took place. Our oven was fixed in 10 minutes. Steve was friendly and personal!


Map of Troy, OH

Very good, thanks




Review of Authorized Service


Map of Troy, OH

Knows what he is doing




Review of Authorized Service

He fixed our problem with our washer, explained exactly what was wrong. Great personality, would be happy to have him back, if we have problems in the future.


Excellent service




Review of Authorized Service

Steve figured out the dryers issue and did the necessary repairs. Very nice and responsible guy.


professional service




Review of Authorized Service

the technician was knowledgeable and courteous.


Fred




Review of Authorized Service

Super experience. Helpful, knowledgeable, and efficient.


Great service




Review of Authorized Service

He came out at the prescribed time and did a very though job.


He was great




Review of Authorized Service


Great Service!




Review of Authorized Service

Our product was under warranty, so there was no charge. Steve was there early and was very efficient! He was able to take care of the problem and I was really pleased!


Amazing service and 110% Satisfaction




Review of Authorized Service

Steve was the epitome of customer service. He was knowledgeable, friendly, and made sure everything was cleaned up and back in the correct space. I will recommend him and Authorized to all my family and friends. Thank you!


Great service! Friendly and professional




Review of Authorized Service


He was great




Review of Authorized Service


Microwave repair




Review of Authorized Service

Steve, did a great job repairing our 3 month old microwave by keeping us informed on the plan and the timeline to get it done. Great job!


Scott




Review of Authorized Service


Great




Review of Authorized Service

Very friendly!


Perfect Service Call




Review of Authorized Service

You couldn’t ask for a better service call. Everything was perfect ! I can’t imagine calling any other service company ! Prompt, courteous, and fast 👌


Great Service




Review of Authorized Service

Called, on time and had great knowledge of his job!


Great




Review of Authorized Service

He did a great job!


Great service




Review of Authorized Service

Great service.


Very nice technician and service




Review of Authorized Service


Excellent, Friendly




Review of Authorized Service

Excellent service from scheduling lady on the phone to the technician; every experience has been with friendly and helpful people


Great Technician, Quick Service!




Review of Authorized Service


The service technician did an outstanding job and explained exactly what the problem was and fixed it.




Review of Authorized Service

The technician called about 45 minutes prior to arrival time informing me where he was and what he was doing and approximately how long it would be before he arrived. Once he arrived he quickly identified the problem and fixed it. To me that is exactly how they should do. Nice job!


Eleanor




Review of Authorized Service

Timely service with knowledgeable service person.


Very good service




Review of Authorized Service

The service man was very friendly and so full of information about my appliance. I learned a lot from him !


Will do business again!




Review of Authorized Service

Washer Repair - This is the first time that I've used this company and will definitely use them for any future needs. Steve contacted me the evening before my scheduled service to let me know when he planned on arriving and again the next morning with an update. He assessed the problem and we determined that it wasn't cost effective to repair the washer. He was very knowledgeable and told me quite a bit of information about the newer model washing machines, what I would probably like and dislike based on my needs/usage, and what to look for in purchasing a new one. It was much appreciated!


Very nice technician and service




Review of Authorized Service

Good courteous clean service. Only negative comment was that we did not get communications as to when the ordered part would be received and available for return visit for install and completion of job.


Erica




Review of Authorized Service

Service was quick yet efficient! I was very satisfied with my experience, would use and/or recommend your services again!


Steve M.

Steve M.

WASHER LG WM2688HNM Washer not draining properly due to faulty drain pump. Installed new drain pump washer is draining water; used 1 4681EA2001T (DRAIN PUMP) from stock

Near Hillcrest Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF775SAYM3 Heater and water valve errors. Found tub high limit switch tripped. Reset switch Unit is filling and heating properly.

Near Mckaig Ave, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FGHB2866PF4 Top basket in freezer section was not in place properly. Causing unit to frost over. Properly installed basket door now closing ok. Tightened door handle

Near Arrow Dr, Troy, OH 45373
Steve M.

Steve M.

RANGE WHIRLPOOL WFE715H0ES0 Stovetop has a thermal glass separation over element. Needs replaced. Also broil relay is stuck on during preheat and after. Keeps burning foodSpoke to @ Lowe’s for cooktop coverage. Cooktop is covered but the cost of the cooktop and control board totaling and a $700 repair is uneconomical for repair

Near Brookfield Ln, Troy, OH 45373
Steve M.

Steve M.

WASHER MAYTAG MVWB765FW3 "F6E2 and three air codes for communication here. Submitted for new console and main board assembly. Lowes rejected repair,uneconomical"

Near Brookside Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8959SFE4 Installed new console assembly. Dishwasher operating OK

Near Meadowpoint Dr, Troy, OH 45373
Steve M.

Steve M.

WALL OVEN BOSCH HBL8451UC/03 Installed new control and thermostat and Highland switch unit is operating

Near Barrington Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER GE GDT665SSN0SS Installed new user interface. Dishwasher is operating properly

Near Locust View Way, Troy, OH 45373
Steve M.

Steve M.

DRYER WHIRLPOOL WED7000DW1 Dryer not heating due to burnt heater element. Replaced heating element. Unit heating properly. Monitored several cycles of unit running. All checks ok; used 1 279838 (ELEMENT) from stock

Near Pond View Dr, Troy, OH 45373
Steve M.

Steve M.

WASHER GE GTW330ASK3WW Washer is not spinning due to broken drive belt. Replaced belt washer spinning OK. Advised customer not to overload washer as well For her balancing issues; ordrng 1 WH01X27538 (belt drive (TS))

Near Peters Rd, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHEN AID KRFC704FBS01 Found frozen water pine inside door. Refrigerator is on RO system. Could be reason of water trickle in fill tube and freezing.

Near Rosenthal Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FRS26ZGHW0 Leaking water from elbow connector in side of door hinge; ordrd 1 218518700 (elbow-water tube)

Near Winchester Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR AMANA ABB2221FEW2 Icemaker stuck on wouldn’t stop cycling causing unit to overflow with water out of the freezer. Removed icemaker per customer instruction

Near Keller Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER GE GDT665SSN0SS User interface not responding. Need replacement.; ordrng 1 WD21X25371 (USER INTERFACE )

Near Locust View Way, Troy, OH 45373
Steve M.

Steve M.

RANGE WHIRLPOOL RF111PXSQ0 Installed new bake element unit is heating properly

Near Hilltop Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FPHF2399MF0 Contacted Mike at Electrolux. Rear of unit has rusted through and a huge ice formation has formed. No repair is able to be marked to the unit. Manufacturer to contact custCreated File #83695250

Near Stonebridge Dr, Troy, OH 45373
Steve M.

Steve M.

WASHER LG WT1501CW Installed new hose on blower tub. No signs of water leaking at this point

Near Northbrook Ln, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHEN AID KFIS29BBBL00 Water tank hose broken. Need tank; ordrd 1 W11168758 (reservoir)

Near Nashville Rd, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHEN AID KRSF505ESS01 Installed all parts listed all components are functioning properly

Near Windmere Dr, Troy, OH 45373
Steve M.

Steve M.

RANGE WHIRLPOOL RF111PXSQ0 Need to bake element; ordrd 1 WPW10308477 (elmnt-bake)

Near Hilltop Dr, Troy, OH 45373
Steve M.

Steve M.

WASHER BOSCH WAT28400UC Shipping bolts not removed. Installation issues Not covered under factory warranty.

Near Mayfield Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FGIP2468UF0A Found water fill assembly gasket not tight against tub secured all gaskets unit is operating properly

Near Kenton Way, Troy, OH 45373
Steve M.

Steve M.

WALL OVEN BOSCH HBL8451UC/03 Control board has no power to elements and TCO is blown. Recommend limiter as well. Need old oven cart for job; ordrd 1 00631343 (CUT OUT) and 1 10012286 (THERMAL LIMIT) and 1 11020741 (CONTROL)

Near Barrington Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FPBS2777RF9 Unit is freezing food in FF section due to damper door not closing. Found damper is not operating in test mode 22. Removed main board. Moved wiring on J5 connector. Damper now operating. Non serviceable harness.

Near Loxley Ln, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER FRIGIDAIRE FGHD2433KF1 Dishwasher is still sitting in the exact same position as it was in March. Customer did not make any attempt to correct the installation of the dishwasher. Pictures are attached. Unit is leaking from left front corner and cannot adjust dishwasher due to the countertop and flooring making the unit unaccessible726541118493. Calie autho for trip

Near Banbury Rd, Troy, OH 45373
Steve M.

Steve M.

HOME LAUNDRY - E ELECTROLUX EIMED60LT3 E64 error due to bad shorted heater. Replaced heater assembly. Unit operating properly.; used 1 134792700 (ELEMENT) from stock

Near MacIntosh Ct, Troy, OH 45373
Steve M.

Steve M.

WASHER WHIRLPOOL WTW6600SW2 Bearings are bad. Roaring during spin. Tub assembly too expensive for repair.

Near Switzer Dr, Troy, OH 45373
Steve M.

Steve M.

WASHER LG WT1501CW Washer is leaking from tub to pump hose; ordrd 1 AEM73213001 (HOSE)

Near Northbrook Ln, Troy, OH 45373
Steve M.

Steve M.

WASHER LG WT1501CW Unit making noise during wash cycle due to a nickel stuck between wash plate and tub

Near Lincoln Ave, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF28HFEDTBC/AA "Found clogged evaporator drain tubes on rear of refrigerator. Cleared tubes removed evaporator cover silicone around refrigerant line reassembled. Unit is operating properly; ordrng 1 XXXXX (RTV102 (TS)), used 1 DA61-06796A (DRAIN CLIP) from stock"

Near Meadowpoint Dr, Troy, OH 45373
Steve M.

Steve M.

UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWA Unit is leaking water due to frozen evaporator defrost drain. Adjusted heater component closer to drain to prevent it from freezing

Near Polecat Rd, Troy, OH 45373
Steve M.

Steve M.

ICEMAKER GE GSS25LSLJCSS Icemaker is not working due to problematic water pressure in customers house. Advised to have household plumbing serviced

Near Floral Ave, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR HISENSE n/a Installed new icemaker due to the unit stuck in the harvest position

Near Glendale Dr, Troy, OH 45373
Steve M.

Steve M.

DRYER HOTPOINT HTX24EASK0WS Replaced door switch. Unit is running properly ; used 1 WE10X23879 (

Near Nutmeg Square S, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF263BEAESR/AA Installed icemaker service kit and new ice tray due to it being cracked in half. Sealed ice room with silicone adjusted waterline performed water test on dispenser. New auger drain heater installed with cooling loop clips new icemaker all installedL1-36367806935 Ashley Lowe’s approved; used 1 DA97-14474C (ICE TRAY) from stock

Near Amberwood Dr, Troy, OH 45373
Steve M.

Steve M.

WASHER SAMSUNG WA45H7000AW/A2 Wash basket is loose causing unit to go off balance. Damaged tub cap. Shocks need replaced5 yrs old in laundry room; rqstng P&A on 1 6021-001573 (TUB NUT) and 1 6031-002240 (WASHER WAVE) and 4 DC97-05280W (SHOCKS)s and 1 DC97-16968B (TUB CAP) and 1 DC97-16990G (WASH BASKET)

Near Beechwood Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR HISENSE n/a Unit needs an icemaker. Waiting on parts. ; saved tckt

Near Glendale Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHEN AID KRSF505ESS01 Fresh food evaporator is frosted over not defrosting properly entered forced defrost in the unit starts defrosting. Called whirlpool techline recommended New fan upgrade along with thermistors in fresh food section and user interface upgrade; rqstng P&A on 1 W10316760 (thermistor DEFROST ) and 1 W10316760 (thermistor FRESH FOOD) and 1 W10822640 (cntrl-elec) and 1 W11098695 (fan-scroll)

Near Windmere Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDF775SAYM3 Installed new wash motor. Unit running ok.; used 1 W11032770 (MOTOR PUMP) from stock

Near Mckaig Ave, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Fresh food evaporator completely frozen over. Icemaker position error. Recommend display and fan assembly for defrost issue and new icemakerUnit must be unplugged 48. Hours prior to repair to thaw entire unit of frost--Spoke to Kent at Lowe’sUnit is 2 yrs old in kitchen. Pictures attached; rqstng P&A on 1 W11087438 (motor-evap) and 1 W11294907 (icemaker) and 1 W11387386 (DISPLAY )

Near W Main St, Troy, OH 45373
Steve M.

Steve M.

WASHER MAYTAG MVWB865GW0 53 52 21 lid lock errors. Replaced. Lock. Unit operating ok; used 1 W10810403 (LID LOCK) from stock

Near Mc Curdy Rd, Troy, OH 45373
Steve M.

Steve M.

REFRIG/SIDE-BY-S FRIGIDAIRE FRS6LF7GS4 Unit leaking on floor due to clogged evap drain and misalignment on pan. Cleared drain and aligned pan. Couldn’t adjust temperature due to control in snapped from console.

Near Union St, Troy, OH 45373
Steve M.

Steve M.

WASHER SAMSUNG WF409ANW/XAA "Unit leaking water around main drain from tub. Hole in hose. Plastic tub pieces in drain. Spin basket is Bent. Plastic is missing from front tub half where basket has been making contact with boot. Boot seems ok. Need front, rear tubs and inner basket along with drain pump. 10 yrs old in basement ; rqstng P&A on 1 XXX (REAR TUB) and 1 XXX (FRONT TUB) and 1 XXX (WASH BASKET) and 1 XXX (DRAIN PUMP)"

Near E Main St, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KENMORE 363.4804289 Install parts listed unit is operating properly

Near Surrey Rd, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF263BEAESR/AA Icemaker frosted over need to order icemaker svc kit; ordrd 1 DA82-02697A (ICEMAKER SVC KIT)

Near Amberwood Dr, Troy, OH 45373