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Local Reviews
for Troy, OH

Authorized Service Rated 4.9 out of 5 stars based on 46 customer reviews

Map of Troy, OH

Great service




Review of Authorized Service

Steve is awesome


Map of Troy, OH

Na




Review of Authorized Service


Map of Troy, OH

Did a great job




Review of Authorized Service


Map of Troy, OH

Jan




Review of Authorized Service


Map of Troy, OH

Timely response and great service




Review of Authorized Service

We recently had an issue with our Frigidaire Refrigerator. I went on line and scheduled an appointment and had response next day to schedule service for the following day. Came out when they said they would and completed repairs. Price was very reasonable.


Map of Troy, OH

Steve did an excellent job! He fixed my problem even though he incurred some unexpected issues to deal with. Very polite and professional.




Review of Authorized Service

Better than expected service


Map of Troy, OH

Prompt Professional Service




Review of Authorized Service

We were shocked with how quickly the service took place. Our oven was fixed in 10 minutes. Steve was friendly and personal!


Map of Troy, OH

Very good, thanks




Review of Authorized Service


Map of Troy, OH

Knows what he is doing




Review of Authorized Service

He fixed our problem with our washer, explained exactly what was wrong. Great personality, would be happy to have him back, if we have problems in the future.


Map of Troy, OH

Excellent service




Review of Authorized Service

Steve figured out the dryers issue and did the necessary repairs. Very nice and responsible guy.


professional service




Review of Authorized Service

the technician was knowledgeable and courteous.


Fred




Review of Authorized Service

Super experience. Helpful, knowledgeable, and efficient.


Great service




Review of Authorized Service

He came out at the prescribed time and did a very though job.


He was great




Review of Authorized Service


Great Service!




Review of Authorized Service

Our product was under warranty, so there was no charge. Steve was there early and was very efficient! He was able to take care of the problem and I was really pleased!


Amazing service and 110% Satisfaction




Review of Authorized Service

Steve was the epitome of customer service. He was knowledgeable, friendly, and made sure everything was cleaned up and back in the correct space. I will recommend him and Authorized to all my family and friends. Thank you!


Great service! Friendly and professional




Review of Authorized Service


He was great




Review of Authorized Service


Microwave repair




Review of Authorized Service

Steve, did a great job repairing our 3 month old microwave by keeping us informed on the plan and the timeline to get it done. Great job!


Scott




Review of Authorized Service


Great




Review of Authorized Service

Very friendly!


Perfect Service Call




Review of Authorized Service

You couldn’t ask for a better service call. Everything was perfect ! I can’t imagine calling any other service company ! Prompt, courteous, and fast 👌


Great Service




Review of Authorized Service

Called, on time and had great knowledge of his job!


Great




Review of Authorized Service

He did a great job!


Great service




Review of Authorized Service

Great service.


Very nice technician and service




Review of Authorized Service


Excellent, Friendly




Review of Authorized Service

Excellent service from scheduling lady on the phone to the technician; every experience has been with friendly and helpful people


Great Technician, Quick Service!




Review of Authorized Service


The service technician did an outstanding job and explained exactly what the problem was and fixed it.




Review of Authorized Service

The technician called about 45 minutes prior to arrival time informing me where he was and what he was doing and approximately how long it would be before he arrived. Once he arrived he quickly identified the problem and fixed it. To me that is exactly how they should do. Nice job!


Eleanor




Review of Authorized Service

Timely service with knowledgeable service person.


Very good service




Review of Authorized Service

The service man was very friendly and so full of information about my appliance. I learned a lot from him !


Will do business again!




Review of Authorized Service

Washer Repair - This is the first time that I've used this company and will definitely use them for any future needs. Steve contacted me the evening before my scheduled service to let me know when he planned on arriving and again the next morning with an update. He assessed the problem and we determined that it wasn't cost effective to repair the washer. He was very knowledgeable and told me quite a bit of information about the newer model washing machines, what I would probably like and dislike based on my needs/usage, and what to look for in purchasing a new one. It was much appreciated!


Very nice technician and service




Review of Authorized Service

Good courteous clean service. Only negative comment was that we did not get communications as to when the ordered part would be received and available for return visit for install and completion of job.


Erica




Review of Authorized Service

Service was quick yet efficient! I was very satisfied with my experience, would use and/or recommend your services again!


Amazing service




Review of Authorized Service

The service Tech was extremely knowledgeable and very friendly helpful I hope everybody gets a service person as great as the one we had


Steve M.

Steve M.

WASHER LG WM2487HRM Cleaned out drain hose.

Near Oak Hill Ct, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF263TEAESG/AA "Install icemaker service kit. Icemaker calling loop clips, new icemaker new auger drain heater assembly and main control board. Insured that the filter was adjusted correctly and that the dispenser is not leaking water entire ice room is sealed properly with silicone and water pressure is sufficient. Took pictures of everything"

Near Westlake Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KENMORE 363.4804289 "Unit is not defrosting. Need heater and timer; ordrd 1 WR51X442 (heater,defrost) and 1 WR9X489 (control,defrost)"

Near Surrey Rd, Troy, OH 45373
Steve M.

Steve M.

FREEZER AMANA AQF1613TEW03 Installed new evaporator fan. Fan is running and compressor is cooling

Near Branford Rd, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER LG LDP6797BB Installed control and heat pump

Near Nashville Rd, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER LG LDP6797BB Installed heat pump and control

Near Nashville Rd, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR GE GSH25JFTABB "Freezer is frosted over not defrosting. Needs defrost heater and t stat ; ordrd 1 WR50X10068 (thermostat defrost) and 1 WR51X10055 (heater,defrost)"

Near Thornapple Way, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF28K9380SR/AA Installed new icemaker and auger drain tube adjusted waterline and applied silicone to icebox. Installed clips on cooling loop. Adjusted waterline and installed new ice bucket took pictures of all processors and verified that dispenser was not leaking water through ice route door

Near Fiesta Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF263TEAESG/AA Unit needs control in service kit; ordrd 1 DA82-02714A (SERVICE KIT)

Near Westlake Dr, Troy, OH 45373
Steve M.

Steve M.

FREEZER AMANA AQF1613TEW03 Evap fan not running ; ordrd 1 WP3-60336-001 (motor-evap)

Near Branford Rd, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER KITCHENAID KDFE104DBL4 Unit needs wash motor. Declined at this time

Near State Rte 41, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER LG LDP6797BB Black and blue side by side relays. Both removed. Blue. Relay go to the brown wire in on the black relay you go to the blue wire 120 ohms. ; ordrd 1 ABT72989206 (PUMP ) and 1 AGM76429503 (CONTROL)

Near Nashville Rd, Troy, OH 45373
Steve M.

Steve M.

DRYER WHIRLPOOL WED6400SW1 Install parts listed dryer is operating properly

Near E Simpson St, Troy, OH 45373
Steve M.

Steve M.

ELECTRIC RANGE SAMSUNG FER300SB/XAA Martin autho replacement of infinite switches. All burners not heating properly

Near Boone Dr, Troy, OH 45373
Steve M.

Steve M.

DRYER WHIRLPOOL WED6400SW1 Dryer belt failed due to seized belt tensioner; ordrd 1 8547174V (pulley-idr) and 1 WP8547168 (belt)

Near E Simpson St, Troy, OH 45373
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE DGHS2644KF Wiring is cut and hinge nonrepairable charge customer service call please send customer a receipt

Near Crossbow Ln, Troy, OH 45373
Tim  R.

Tim R.

WASHER LG WM3050CW Called the customer and informed him I was on my way. He said it has already been fixed and he did not need us to come out.

Near Gearhardt Ln, Troy, OH 45373
Tim  R.

Tim R.

MICROWAVE SAMSUNG ME21H706MQG Checked unit over found that the unit is giving an SE error code. Needs new door assembly due to stuck key pad. No repair due to cost.

Near Stonyridge Ave, Troy, OH 45373
Tim  R.

Tim R.

DISHWASHER MAYTAG MDB8959SFE4 Checked unit over found that the rubber around the button had come out of place keeping start switch from activating. Fixed button tested start button about 50 times with no issues. Checks ok. If it continues to act up we will order a new console.

Near Meadowpoint Dr, Troy, OH 45373
Tim  R.

Tim R.

WASHER LG WM3050CW Replace valve. Checks ok.

Near Gearhardt Ln, Troy, OH 45373
Tim  R.

Tim R.

WASHER LG WD200CV Checked unit over found broken wiring harness on the back of the pedestal washer. Needs new wiring harness and main control also ordering display just in case there’s an issue with that.; ordrng 1 EAD63146401 (WIRE HARNESS) and 1 EBR77688002 (MAIN CONTROL) and 1 EBR77924202 (USER INTERFACE)

Near Troy Urbana Rd, Troy, OH 45373
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF18HFENBSP/AA Installed new mullion

Near Tulip Ln, Troy, OH 45373
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new icemaker Kit and took pictures as I went

Near Crossbow Ln, Troy, OH 45373
Tim  R.

Tim R.

WASHER GE GFWR2700H1WW Leveled front of washer and explained the cleaning process. Checks ok

Near Adams Rd, Troy, OH 45373
Kevin S.

Kevin S.

WASHER LG WM3050CW Unit was leaking water. Unit is located on second floor in tight small closet. Unit sitting on rubber bumpers inside a drip pan. Had to remove dryer to examine washer. Removed top cover found water in right rear corner followed it up to water valve leaking pics attached. Went ahead and shut off both water valves at supply.; ordrng 1 5221ER1003A (3WAY VALVE)

Near Gearhardt Ln, Troy, OH 45373
Kevin S.

Kevin S.

WASHER LG WM9000HVA "Customer claims unit getting an E7 error... this is stacked unit that has lower sidekick. According to LG website the E7 error denotes problem with how unit is stacked or switch itself. Unit in small utility room, will need 2 men on return job. Unit is heavy. Called techline to get part number.; ordrng 1 EBF62495001 (PEDESTAL SWITCH)"

Near Troy Urbana Rd, Troy, OH 45373
Kevin S.

Kevin S.

REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Called customer, after looking through notes and conversation, ordering complete IM service kit. Customer sending pics via text. .; rqstng P&A on 1 DA82-02673A (IM SVC KIT)"

Near Crossbow Ln, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE LFTR2021TFA "Customer has erratic temperatures inside the freezer check the temperatures they are below 5° after I adjusted the thermostat. Installed a restrictor kit and new temperature control. Customer had pop cans freeze and explode on lower shelf in refrigerator section.; used 1 241537103 (COLD CONTROL), and 1 5303918746 (AIR RESTRICTOR) from stock"

Near S Plum St, Troy, OH 45373
Steve M.

Steve M.

WASHER MAYTAG MVWX655DW0 Replaced stripped washplate assembly ; used 1 W10902814 (WASHPLATE) from stock

Near Woodstock Ct, Troy, OH 45373
Steve M.

Steve M.

RANGE FRIGIDAIRE FGGH3047VFA Installed new clock assembly and verified vent fan housing lines up with fan housing

Near Windmere Dr, Troy, OH 45373
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF18HFENBSP/AA Mullion is broke; ordrng 1 DA97-07661C (MULLION)

Near Tulip Ln, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHENAID WRV986FDEM00 Installed main relay board. Unit is operating OK

Near Keller Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER MAYTAG MDB8959SFE4 "64 error. Float switch error. Need to install new door latch Due to a weak door latch spring causing Doors open during cycle. Replaced new latch and switch unit is operating properly; used 1 W10195039 (FLOAT SWITCH), and 1 W10653840 (DOOR LATCH) from stock"

Near Meadowpoint Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR FRIGIDAIRE FPHB2899PF0 "Evap fan not running due to blown defrost thermostat. Installed t stat, fan still won’t run. Installed fan. Unit cooling properly ; used 1 241509402 (MOTOR), and 1 808062701 (DEFROST THERMOSTAT) from stock"

Near Stonebridge Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHENAID WRV986FDEM00 Dispenser not working. Lighting goes out and comes back. Won’t run. Intermittent 4.5 yrs old in kitchen; rqstng P&A on 1 W10624574 (cntrl-elec. POWER PC (CORE)) and 1 W10675033 (RELAY BOARD (CORE)) and 1 W11387384 (DISPLAY (CORE))

Near Keller Dr, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR SAMSUNG RF260BEAEBC/AA Freezer Icemaker is not working due to frozen fill tube. Replaced fill tube heater assembly. Unit is operating ok; used 1 DA97-00209Z (FILL TUBE HEATER) from stock

Near Casstown-Sidney Rd, Troy, OH 45373
Steve M.

Steve M.

MICROWAVE FRIGIDAIRE FPMO209KF Unit will not heat. Found interlock switch shorting out. Replaced switch. ; used 1 5304440026 (MICROSWITCH) from stock

Near Casstown-Sidney Rd, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 After replacing wash motor unit needed to have diagnostic cycle ran in order to reset computer to reactivate the heater. Ran diagnostic cycle or components check OK cleared any fault history

Near Old Nursery Trail, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR WHIRLPOOL WRX735SDBM04 Installed new LED light assembly. All lighting is working properly

Near Westlake Dr, Troy, OH 45373
Steve M.

Steve M.

WASHER LG WT5101HV Installed new display board per LG recall

Near N Market St, Troy, OH 45373
Steve M.

Steve M.

REFRIGERATOR KITCHENAID KRMF706ESS01 Water not dispensing due to loose water connection on filter housing not allowing system to pressurize. Tightened water connections unit is operating properly

Near Lakeshore Dr, Troy, OH 45373
Steve M.

Steve M.

RANGE FRIGIDAIRE FGGH3047VFA 5304524332 spoke to techline. This is a sub part number to the original panel. The only difference is a spray protector film on the touch pad. Frigidaire is aware of a heat/moisture issue in the control causing them to power off. Replacement parts are in manufacturing but not available yet until surplus of the above part is depleted ; ordrng 1 5304524332 (CLOCK ASSEMBLY )

Near Windmere Dr, Troy, OH 45373
Steve M.

Steve M.

DISHWASHER BOSCH SHY66C06UC/ 14 Dishwasher power button is broken. Also need retainer which is part of the discontinued console. 00431783

Near Fox Run, Troy, OH 45373
Steve M.

Steve M.

RANGE MAYTAG MER6770AAC Upper oven run away temp. Needs new control. Control 12001661 NLA. Cannot repair.

Near State Rte 41, Troy, OH 45373
Steve M.

Steve M.

WASHER LG WT5101HV Recall needs display board; ordrd 1 Ebr62267104 (DISPLAY )

Near N Market St, Troy, OH 45373