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for Xenia, OH
Vicky - Xenia, OH
Our service tech was great!
Michele - Xenia, OH
Thank you, thank you, thank you! Without Brad’s diligence and know how, my family would be eating peanut butter and jelly sandwiches for Thanksgiving. My oven is working great! Brad was right on schedule each time he came and finished quickly. So thankful! PS - never buying another Sansung!
Expert advice, friendly service
Holly - Xenia, OH
Patti - Xenia, OH
He did great! And I'm glad he finally got out our microwave figured out!
Beverly - Xenia, OH
Quick service good knowledge of product
Chestina - Xenia, OH
Megan - Xenia, OH
They ordered the piece I needed right away and scheduled me when they had tracking info on it so I could have it repaired ASAP.
Everything went well!
Tristan - Xenia, OH
Judy - Xenia, OH
Great. No complaints.
Black - Xenia, OH
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
Reynolds - Xenia, OH
Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.
Donald - Xenia, OH
Repaired dishwasher quickly.
Karli - Xenia, OH
Great service and in and out within a timely manner.
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Karen - Xenia, OH
Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.
Excellent service, very knowledgeable
Karen - Xenia, OH
Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.
Pam - Xenia, OH
Kevin was great about accommodating my time restraints.
Ice Maker and cooktop issues
Zack - Xenia, OH
Great job! Technician explained everything and was prompt. Also gave me hints about better dishwasher performance.
REFRIGERATOR SAMSUNG RF34H9950S4/AA "Installed new auger, filter housing, and drain tube. Customer brought up display on door not working while I was there. Called Lowes to check if it would be covered after warranty has expired. Lowes authorized; ordrng 1 DA97-14793A (ASSEMBLY PBA DISPLAY)"
MICROWAVE GE JVM7195RF1SS "Installed new control panel and main board, unit checks ok."
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 Installed new dye drier and recharged unit has a good frost pattern ; used 1 5303918358 (DRIER FILTER) from stock
REFRIGERATOR BO GENERAL ELECTRIC GFE28HMHCSS Install new fan motor and checks OK
OVEN GE PGS960BEL1TS "Installed igniter’s, unit is working properly."
RANGE FRIGIDAIRE FEFL79JCB "Installed new element, control, and overlay, unit checks ok."
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 Unit has a sealed system leak not worth fixing
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Checked unit over found that water had leaked down into the ice bucket from previous issues. Cleared out frozen water and ice. Tested ice bucket unit dispensed crushed and cubed ice with no issues unit was not leaking water. Issue was with dispenser.
WASHER KENMORE 796.29272 "Found unit making loud noise during spin, found rotor nut loose, rotor was out of place. Secured rotor back in place, tightened nut. Unit checks ok."
REFRIGERATOR BO GENERAL ELECTRIC GFE28HMHCSS FF EVAP fan is not running to circulate the air in the ff section; rqstng P&A on 1 WR60X29099 (refrigerator fresh f)
REFRIGERATOR SAMSUNG RF34H9950S4/AA "Found ice room frozen, called Techline, talked to Jessica, was told to install new auger, drain tube, and filter housing. Located in the kitchen. Manufactured 10/2014. Ordered auger, tube, and housing.; rqstng P&A on 1 DA97-12540G (AUGER) and 1 DA97-14608A (FILTER HOUSING) and 1 DA97-1988A (DRAIN TUBE), states that autho needed"
RANGE FRIGIDAIRE FEFL79JCB Found unit not heating properly. Ordered new bake element in control. Unit located in the kitchen. Manufactured in 2008; rqstng P&A on 1 316413800 (bake element) and 1 316419704 (overlay) and 1 316462868 (clock/timer)
OVEN GE PGS960BEL1TS "Found part was defective, ordered new glowbar through Shari.; saved tckt"
WASHER LG WM3670HWA "Installed new water valve, found mushroom valve clogged as well, unit checks ok."
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Adjusted IMk was Ted lined up all the way
WASHER MAYTAG MHW5100DW0 "Found tub spinning out of balance. Found bearing noise. Ordered tub and shocks. Located in the laundry room. Manufactured 10/2015; rqstng P&A on 4 W10312625 (shock-absr)s and 1 WPW10409997 (tub-outer), states that autho needed"
MICROWAVE WHIRLPOOL WMH53520CS3 Found microswitch not closing properly. Installed new switch. Unit checks ok.; used 1 W10269458 (MICRO SWITCH) from stock
WASHER GE GLWN2800D1WS "Installed new motor, unit is working properly."
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Installed parts and cleaned drain and checks ok please send cust a receipt
WASHER LG WM3670HWA Found hot water valve not opening properly. Ordered new valve.; ordrng 1 5220FR2006H (HOT WATER VALVE)
OVEN GE PGS960BEL1TS Found glowbar not working with proper voltage applied. Ordered new glowbar.; ordrng 1 WB28X28780 (igniter glowbar)
MICROWAVE GE JVM7195RF1SS "Found new control was defective, found user interface buttons not working properly. Ordered user interface and control.; rqstng P&A on 1 WB56X20629 (microwave main contr/PW) and 1 WB56X20713 (control panel asm)"
OVEN SAMSUNG NE59M6850SS/AA "Found connection to lock not seated properly. Connected lock, unit checks ok."
WASHER GE GLWN2800D1WS "Found inverter board getting proper voltage, not supplying power to motor. Ordered motor/board. Located in the laundry room. Manufactured 12/2014; ordrng 1 WH20X10093 (washing machine moto)"
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Ice maker leaking and needs drain cleaned and water filter changed for customer send cust receipt ; ordrng 1 EDR4RXD1 (water filter) and 1 WPW10300024 (icemaker)
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 "Right door cracked with cam risor; rqstng P&A on 1 ???? (RIGHT FF DOOR), ordrng 1 WP12028505AP (ref dr closer cam)"
DISHWASHER SAMSUNG DW80K5050US/AA Found wash motor locked up. Customer considering repair.
WASHER WHIRLPOOL WFW8540FW1 "Found water level sensor line kinked, not giving proper readings to control, causing f08 e3 error code. Adjusted hose, unit checks ok."
WASHER MAYTAG MB865DCEPR Found hot and cold water lines hooked in reverse. Hooked water lines up properly. Tested unit. Checks ok. Amount approved by Jessica at Rent a Center.
DISHWASHER WHIRLPOOL GU2455XTSS3 Installed new heating element. Unit is working properly.
MICROWAVE GE JVM7195RF1SS Installed new switches and fan motor. Unit has shorted relay on control board. Ordered new control.; ordrng 1 WB56X20629 (microwave main contr)
DISHWASHER WHIRLPOOL GU2455XTSS3 "Deductible 100 collected .Found heating element open, ordered new element. ; rqstng P&A on 1 W10518394 (heater)"
DRYER AMANA NED4655EW1 "Found heating element open, installed new element. Unit checks ok. Approved by Rhonda at Rent a center.; used 1 279838 (ELEMENT) from stock"
DOUBLE WALL OVEN MAYTAG CWE5800ACB Installed new bake element. Unit checks ok.
RANGE FRIGIDAIRE LFEF3054TDG "Found bake element open, found control not sending proper voltage to element. Installed new control and element. Unit checks ok."
WASHER SAMSUNG WA456DRHDWR/AA "Found wire off of drain pump. Repaired wire, unit checks ok."
DISHWASHER WHIRLPOOL WDT710PAHW "Unit would not power on, Found customers outlet not working properly.Informed customer to have electrician check their wiring. Plugged the unit into another outlet. Unit is working properly."
MICROWAVE GE JVM7195RF1SS "Found fan shorted, buzzing when door is closed. Found two switches open. Ordered switches and fan motor.; ordrng 1 WB24X829 (switch,door sense) and 1 WB24X830 (sw-monitor) and 1 WB26X10262 (motor)"
RANGE WHIRLPOOL WFE505W0HS0 Installed new Control. Unit checks OK.
WASHER WHIRLPOOL WFW8540FW1 "Found unit not able to read water level. Found water level sensor connector loose, not making good contact. Connected wire properly. Unit checks ok."