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for Xenia, OH
Beverly - Xenia, OH
Quick service good knowledge of product
Chestina - Xenia, OH
Megan - Xenia, OH
They ordered the piece I needed right away and scheduled me when they had tracking info on it so I could have it repaired ASAP.
Everything went well!
Tristan - Xenia, OH
Judy - Xenia, OH
Great. No complaints.
Black - Xenia, OH
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
Reynolds - Xenia, OH
Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.
Donald - Xenia, OH
Repaired dishwasher quickly.
Karli - Xenia, OH
Great service and in and out within a timely manner.
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Karen - Xenia, OH
Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.
Excellent service, very knowledgeable
Karen - Xenia, OH
Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.
Pam - Xenia, OH
Kevin was great about accommodating my time restraints.
Ice Maker and cooktop issues
Zack - Xenia, OH
Great job! Technician explained everything and was prompt. Also gave me hints about better dishwasher performance.
REFRIGERATOR SAMSUNG RF260BEAEBC/AA Unit needs leak kit def drain is plugged up cleaned out and installed part; used 1 DA82-01415A (LEAK KIT) from stock
DISHWASHER FRIGIDAIRE FFID2426TD0A "Found drain pump not turning with proper voltage applied, installed new drain pump. Unit checks ok.; used 1 A00126401 (DRAIN PUMP) from stock"
WASHER WHIRLPOOL WTW8040DW4 "Found lid coming apart at the hinge, ordered new lid. Located in the laundry room. Manufactured 1/2018; rqstng P&A on 1 W11101059 (LID)"
WASHER WHIRLPOOL GHW9150PW0 "unit is stacked, second man needed for service, found unit will not go into diagnostic mode, giving f02 error code, needs pressure switch and microcomputer. Located in the bedroom, manufactured 2004second man needed to unstack.; rqstng P&A on 1 WP8182695 (MICRO COMPUTER) and 1 WPW10514214 (PRESSURE SWITCH)"
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Installed parts and rebooted system and checks ok
REFRIGERATOR BOSCH B20CS30SNS/01 "Installed new icemaker assembly, unit checks ok."
REFRIGERATOR SAMSUNG RS25H5000BC/AA "Found power coming to main control, no power to compressor, condenser fan, or evaporator fan. Ordered main control. Located in the kitchen, manufactured 4/2014; rqstng P&A on 1 UNKNOWN (MAIN CONTROL BOARD )"
REFRIGERATOR SAMSUNG RS267LASH/XAA "Found compressor needs replaced, customer does not want to repair."
REFRIGERATOR SAMSUNG RF34H9950S4/AA "Found ice room frozen up, ordered icemaker, bracket with y clips, sealant, ice bucket. Located in the kitchen, manufactured 7/2014; rqstng P&A on 1 DA81-05595A (SEALANT) and 1 DA82-02367A (BRACKET AND Y CLIPS) and 1 DA97-15217D (ICEMAKER ) and 1 UNKNOWN (ICE BUCKET)"
REFRIGERATOR GE GSH22JSXMSS "Found restriction in the evaporator, customer does not want to repair."
RANGE - ELECTRIC LG LDE3037BD/00 "Found display distorted, needs new display board. Waiting to give customer estimate when part cost is found.; ordrng 1 MEZ64768401 (DISPLAY BOARD)"
REFRIGERATOR BOSCH B20CS30SNS/01 "ICEMAKER making excessive noise, bail arm snapped off. Ordered new icemaker assembly.; ordrng 1 11023236 (ICEMAKER ASSEMBLY)"
REFRIGERATOR SAMSUNG RS25H5000BC/AA Installed new icemaker and ran through a cycle and checks OK
DISHWASHER FRIGIDAIRE WDT780SAEM2 "Installed new drain pump and sump assembly, unit is working properly."
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Installed new drain pump, pulley and spring, unit is working properly."
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Freezer drawer not closing properly and gasket is torn DISP brd lights are out; ordrng 1 241778307 (gasket-refr door) and 1 242058230 (user interface) and 1 5303918726 (slide assembly) and 1 5303918727 (slide assembly)
REFRIGERATOR GE PGSS5NFXASS "Found unit cooling properly, checks ok."
REFRIGERATOR FRIGIDAIRE FFTR1814TW9 Installed new compressor unit with relay kit. Fridge is cooling properly
REFRIGERATOR SAMSUNG RS25H5000BC/AA IMk is locked in harvest position ; ordrng 1 DA97-08059A (IMK)
REFRIGERATOR FRIGIDAIRE FFHS2311LWNA Ice built up in fan motor and IMk won’t shut off; ordrng 1 241798224 (ice maker) and 1 808602601 (motor)
REFRIGERATOR FRIGIDAIRE FFHS2311LWNA Installed evap fan and IMk and checks ok
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Found drain pump not turning with proper voltage applied, found door springs and pulleys not supporting door properly. Ordered pump and door springs. Located in the kitchen, manufactured 7/2008; ordrng 1 154578801 (PULLEY) and 1 154579101 (SPRING) and 1 154580301 (DRAIN PUMP)"
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Found ff icemaker freezing up, ordered heater and thermostat.; rqstng P&A on 1 242094802 (HEATER) and 1 5303918810 (THERMOSTAT), states that autho needed"
WASHER WHIRLPOOL WTW8000BW0 Found unit needs new water valve.; saved tckt
REFRIGERATOR SAMSUNG RF20HFENBWW/US Installed parts and cleaned def drain and checks ok
OVEN WESTINGHOUSE WFE515S0ES0 "Found unit not cycling properly during bake, ordered new control and sensor. Located in the kitchen, manufactured 4/2017; rqstng P&A on 1 W11122551 (CONTROL BOARD) and 1 WPW10181986 (SENSOR)"
REFRIGERATOR GE PSC23SGRDSS Installed parts and unit checks ok
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Installed new water valve, heater, thermostat, and fan, unit checks ok."
WASHER WHIRLPOOL WTW8000BW0 "Installed dispenser and water valve, unit checks ok."
REFRIGERATOR SAMSUNG RFG297AARS "Found icemaker will not cycle properly, needs new icemaker, customer considering repair."
REFRIGERATOR JENN-AIR JFC2087HRS "Installed slide kit and gasket, unit checks ok."
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 "Found unit is randomly freezing food in the FF section, called Techline, talked to John, was instructed to raise door so that mullion strip is within 1/16 inch from top to prevent air leaks. Unit checks ok."
WASHER WHIRLPOOL WTW8000BW0 "Found fabric softener dispenser overflows and leaks out of unit, ordered new dispenser.; ordrng 1 WPW10553370 (FABRIC DISPENSER)"
WASHER MAYTAG MVWX655DW1 "Installed new control board, unit checks ok."
WASHER MAYTAG MVWC350AW1 "Installed new gearcase motor and seal, unit checks ok."
REFRIGERATOR SAMSUNG RF23J9011SR/AA "Installed new filter assembly, unit checks ok."
REFRIGERATOR FRIGIDAIRE LGHB2867PFGA "Found water valve leaking, found ff ice room fan not turning on with proper voltage applied. Ordered fan and valve.; rqstng P&A on 1 242253002 (WATER VALVE) and 1 5304493604 (FAN)"
DRYER SAMSUNG DV40J3000EW/A2 "Found heating element shorted to casing, installed new element, unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock"
DRYER SAMSUNG WF350ANW/XAA Found bearings making noise and vibrating out of control during spin. Customer does not want to repair.
REFRIGERATOR GE PSC23SGRDSS "EVAP motor speeding up and down plus IMk is locked up ; ordrng 1 PSC23SGRDSS (EVAP FAN) and 1 WR30X30972 (IMK) and 1 WR55X10025 (sensor,temp ff)"