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Local Reviews
for Xenia, OH

Authorized Service Rated 4.8 out of 5 stars based on 26 customer reviews

Map of Xenia, OH

My refrigerator systems go!




Review of Authorized Service

Great think ahead derive and customer education.


Map of Xenia, OH

Efficient and professional




Review of Authorized Service

Brad called before to let me know his ETA and was there when he stated he would be. He diagnosed the issue quickly and called to inform me of the issue and cost to repair and completed the repair quickly and checked to make sure the repair fixed the problem. He has been to my house to fix another problem with the same appliance and was also quick and efficient!


Map of Xenia, OH

good service timely service




Review of Authorized Service

Serviceman very professional


Map of Xenia, OH

Vicky




Review of Authorized Service

Our service tech was great!


Map of Xenia, OH

Excellent Service




Review of Authorized Service

Thank you, thank you, thank you! Without Brad’s diligence and know how, my family would be eating peanut butter and jelly sandwiches for Thanksgiving. My oven is working great! Brad was right on schedule each time he came and finished quickly. So thankful! PS - never buying another Sansung!


Map of Xenia, OH

Expert advice, friendly service




Review of Authorized Service


Map of Xenia, OH

Great




Review of Authorized Service

He did great! And I'm glad he finally got out our microwave figured out!


Map of Xenia, OH

Beverly




Review of Authorized Service

Quick service good knowledge of product


Map of Xenia, OH

great service




Review of Authorized Service


Map of Xenia, OH

Quick repair




Review of Authorized Service

They ordered the piece I needed right away and scheduled me when they had tracking info on it so I could have it repaired ASAP.


Everything went well!




Review of Authorized Service


Judy




Review of Authorized Service

Great. No complaints.


David




Review of Authorized Service


HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed




Review of Authorized Service

I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people


Response from Authorized Service:

Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.


Great Job




Review of Authorized Service

Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.


Great service




Review of Authorized Service

Repaired dishwasher quickly.


Service




Review of Authorized Service

Great service and in and out within a timely manner.


Carole




Review of Authorized Service

Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.


Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.




Review of Authorized Service

My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.


Considerate; recommended alternative to save cost




Review of Authorized Service

Courteous associate


Denver




Review of Authorized Service

Very professional, left the kitchen very clean. A job well done!!


Extremely quick service. Everything is working perfect!




Review of Authorized Service

I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.


Awesome Service




Review of Authorized Service

Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.


Excellent service, very knowledgeable




Review of Authorized Service

Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.


Considerate




Review of Authorized Service

Kevin was great about accommodating my time restraints.


Ice Maker and cooktop issues




Review of Authorized Service

Great job! Technician explained everything and was prompt. Also gave me hints about better dishwasher performance.


Brad A.

Brad A.

WASHER WHIRLPOOL WFW5620HW0 "Customer stated that they think there could be a leak, tested unit, found no leaks, unit checks ok."

Near S Ballard Rd, Xenia, OH 45385
Kevin M.

Kevin M.

REFRIGERATOR KENMORE 25344509600 Installed new filter housing and checks OK

Near Smith Rd, Xenia, OH 45385
Brad A.

Brad A.

WASHER SAMSUNG WA40J3000AW/A2 "Installed new main PBA, unit checks ok."

Near Murray Hill Dr, Xenia, OH 45385
Brad A.

Brad A.

DRYER SAMSUNG DV42H5000EW/A3 "Unit will still turn off in sensor dry and time dry, called Techline, they suggested replacing sensor bar, and all wire harnesses.; rqstng P&A on 1 DC61-02627A (SENSOR BARS) and 1 DC96-00766A (HARNESS) and 1 UNKNOWN (MAIN WIRE HARNESS), states that autho needed"

Near Ambrosia Ln, Xenia, OH 45385
Brad A.

Brad A.

WASHER WHIRLPOOL WTW7500GC2 "Found speaker distorted, ordered new speaker.; ordrng 1 W11123146 (speaker)"

Near Chestnut St, Xenia, OH 45385
Brad A.

Brad A.

REFRIGERATOR SAMSUNG RF28JBEDBSG Installed new icemaker kit. Unit checks OK.

Near Ridge Rd, Xenia, OH 45385
Brad A.

Brad A.

DRYER LG DV42H5400EF/A3 "Found roller broken, installed new roller, unit checks ok. Collected 100 deductible.; used 1 DC97-16782A (ROLLER) from stock"

Near Richard Dr, Xenia, OH 45385
Brad A.

Brad A.

DRYER SAMSUNG DV45H7000EW/A2 "Found idler pulley broken, installed new pulley. Unit checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"

Near Salem Ln, Xenia, OH 45385
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed parts per IMk bulletin and took pictures as I went ; used 1 DA97-12540G (AUGER) from stock

Near Ambrosia Ln, Xenia, OH 45385
Kevin M.

Kevin M.

REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 Adjusted lever on module and checks ok

Near Dee Anne Dr, Xenia, OH 45385
Brad A.

Brad A.

WASHER WHIRLPOOL WTW7500GC2 "Found lid lock not closing properly, installed new lid lock, unit checks ok.; ordrng 1 W10861642 (latch (DN))"

Near Lowell Rd, Xenia, OH 45385
Brad A.

Brad A.

WASHER SAMSUNG WA40J3000AW/A2 "Found unit was starting cycle after cycle ends, needs main PBA, ordered main PBA.; ordrng 1 DC92-01739A (MAIN PBA)"

Near Murray Hill Dr, Xenia, OH 45385
Brad A.

Brad A.

REFRIGERATOR SAMSUNG RF28JBEDBSG Had to reschedule; saved tckt

Near Ridge Rd, Xenia, OH 45385
Brad A.

Brad A.

WASHER GE WPGT9360E0WW "Found touchscreen not responding properly, main PCB is not communicating with user interface. Needs control, and touchpad. Located in the basement, manufactured 2008; rqstng P&A on 1 WH12X10281 (PCB) and 1 WH12X10282 (DISPLAY)"

Near Hardacre Dr, Xenia, OH 45385
Brad A.

Brad A.

ELECTRIC RANGE SAMSUNG FE710DRS/XAA "Found main PCB not communicating properly with the user interface, found display distorted. Ordered main PCB and display. Located in the kitchen, manufactured March 2011.; rqstng P&A on 1 UNKNOWN (MAIN PCB) and 1 UNKNOWN (DISPLAY)"

Near E Slater Ct, Xenia, OH 45385
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF268ACRS/XAA Unit has no refrigerant in it and the unit has already been tapped into non repairable

Near Windsor Dr, Xenia, OH 45385
Brad A.

Brad A.

DRYER SAMSUNG DV45H7000EW/A2 "Found heating element open, installed new element, unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock"

Near Colorado Dr, Xenia, OH 45385
Kevin M.

Kevin M.

REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit needs repaired per IMk bulletin ; ordrng 1 DA82-02675A (IMK KIT) and 1 DA97-14474C (CONTAINER )

Near Ambrosia Ln, Xenia, OH 45385
Kevin M.

Kevin M.

REFRIGERATOR FRIGIDAIRE FFTR1814TW0 Installed new evaporator and recharge unit getting good frost pattern on the evap coil and checked OK

Near Lucas Dr, Xenia, OH 45385
Brad A.

Brad A.

WASHER LG WM2277HS "Found bearings are loose, needs tub job. Customer considering repair."

Near Haines Rd, Xenia, OH 45385
Tim  R.

Tim R.

RESIDENTIAL REFR WHIRLPOOL MFI2570FEZ03 Unit needs air baffle.; ordrng 1 W10312691 (air-baffle)

Near Walnut Ct, Xenia, OH 45385
Brad A.

Brad A.

DRYER SAMSUNG DV42H5000EW/A3 "Found unit will stop mid cycle, ordered main control and user interface. Located in the laundry room, manufactured 2017; rqstng P&A on 1 UNKNOWN (USER INTERFACE) and 1 UNKNOWN (MAIN CONTROL BOARD)"

Near Ambrosia Ln, Xenia, OH 45385
Brad A.

Brad A.

DISHWASHER FRIGIDAIRE FDB520RHB3B "Found control not sending voltage to drain pump or water valve, needs new control. Customer does not want to repair."

Near Minnesota Dr, Xenia, OH 45385
Brad A.

Brad A.

REFRIGERATOR SAMSUNG RF28JBEDBSG "Found icemaker frozen up, not cycling properly, ordered icemaker kit. Located in the kitchen, manufactured 2017; ordrng 1 DA82-02675A (ICEMAKER KIT)"

Near Ridge Rd, Xenia, OH 45385
Brad A.

Brad A.

RANGE MAYTAG MER5770AAW "Found bake element wire burned and grounding to unit. Repaired connection, unit checks ok."

Near Purcell Ave, Xenia, OH 45385
Brad A.

Brad A.

WASHER KENMORE 796.402729 "Found water valve leaking, installed new water valve, unit checks ok.; used 1 5220FR2075L (WATER VALVE) from stock"

Near Runnymeade Way, Xenia, OH 45385
Brad A.

Brad A.

DISHWASHER MAYTAG MDB6769PAB1 "Found water valve connection loose, repaired connection, unit checks ok."

Near Shannon Ln, Xenia, OH 45385
Brad A.

Brad A.

RANGE WHIRLPOOL WEE730H0DS0 "Found a unit not cycling bake properly, ordered new control and sensor. Located in the kitchen, manufactured 5/2015; rqstng P&A on 1 W10833885 (sensor) and 1 W11050557 (cntrl-elec)"

Near Cross Dr, Xenia, OH 45385
Brad A.

Brad A.

MICROWAVE OVEN FRIGIDAIRE FGMV176NTF "Installed latch hook, switches, and control, unit checks ok."

Near Rolling Meadows Dr, Xenia, OH 45385
Brad A.

Brad A.

REFRIGERATOR BO WHIRLPOOL WRX988SIBM01 "Found freezer evaporator fan connection loose, repaired connection, unit is cooling properly."

Near E Market St, Xenia, OH 45385
Brad A.

Brad A.

DRYER SPEED QUEEN ADE4BRGS176TW01 "Found thermostat open, intsallled new thermostat, unit checks ok.; ordrng 1 UNKNOWN (THERMOSTAT (DN))"

Near Narrows Trce, Xenia, OH 45385
Tim  R.

Tim R.

DRYER ELECTROLUX EFME627UIW1 Checked unit over found that the front vent cover vibrating. Adjusted inner vent and tightened down screws. Checks ok

Near US-35, Xenia, OH
Tim  R.

Tim R.

WASHER SAMSUNG WA50M7450AW/A4 Cleared drain pump checks ok

Near Orville Way, Xenia, OH 45385
Tim  R.

Tim R.

WASHER ELECTROLUX EFLS627UIW0 "Checked unit over found one of the hoses feeding the dispenser partially blocked causing unit to not flush out detergent correctly. Cleared blockage, checks ok"

Near US-35, Xenia, OH
Tim  R.

Tim R.

MICROWAVE WHIRLPOOL WMH78019HZ1 Fixed microwave door switch. Unit has broken door not covered by warranty due to not normal wear and tear.

Near Green Acres Dr, Xenia, OH 45385
Tim  R.

Tim R.

RESIDENTIAL REFR WHIRLPOOL MFI2570FEZ03 Cleared ice build up and replaced ice maker. Checks ok

Near Walnut Ct, Xenia, OH 45385
Tim  R.

Tim R.

REFRIG/SIDE-BY-S FRIGIDAIRE MSD2650KEU Needs defrost control and thermostat. No repair due to cost.

Near Ottawa Dr, Xenia, OH 45385
Tim  R.

Tim R.

REFRIGERATOR JENN AIR JCD2389GTB Replaced icemaker. Cleared frozen drain. Leaking onto floor. Checks ok

Near Valhalla Ct, Xenia, OH 45385
Brad A.

Brad A.

DISHWASHER MAYTAG MDB4949SDZ0 "Found loose connection at wash motor, repaired connection. Unit is working properly."

Near Arrowhead Trail, Xenia, OH 45385
Brad A.

Brad A.

WASHER MAYTAG MHW5100DW0 "Found door lock not working properly, installed new lock. Unit checks ok."

Near OH-380, Xenia, OH 45385