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for Xenia, OH
My refrigerator systems go!
Lynn - Xenia, OH
Great think ahead derive and customer education.
Efficient and professional
Rita - Xenia, OH
Brad called before to let me know his ETA and was there when he stated he would be. He diagnosed the issue quickly and called to inform me of the issue and cost to repair and completed the repair quickly and checked to make sure the repair fixed the problem. He has been to my house to fix another problem with the same appliance and was also quick and efficient!
good service timely service
James - Xenia, OH
Serviceman very professional
Vicky - Xenia, OH
Our service tech was great!
Michele - Xenia, OH
Thank you, thank you, thank you! Without Brad’s diligence and know how, my family would be eating peanut butter and jelly sandwiches for Thanksgiving. My oven is working great! Brad was right on schedule each time he came and finished quickly. So thankful! PS - never buying another Sansung!
Expert advice, friendly service
Holly - Xenia, OH
Patti - Xenia, OH
He did great! And I'm glad he finally got out our microwave figured out!
Beverly - Xenia, OH
Quick service good knowledge of product
Chestina - Xenia, OH
Megan - Xenia, OH
They ordered the piece I needed right away and scheduled me when they had tracking info on it so I could have it repaired ASAP.
Everything went well!
Tristan - Xenia, OH
Judy - Xenia, OH
Great. No complaints.
Black - Xenia, OH
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
Reynolds - Xenia, OH
Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.
Donald - Xenia, OH
Repaired dishwasher quickly.
Karli - Xenia, OH
Great service and in and out within a timely manner.
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Karen - Xenia, OH
Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.
Excellent service, very knowledgeable
Karen - Xenia, OH
Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.
Pam - Xenia, OH
Kevin was great about accommodating my time restraints.
Ice Maker and cooktop issues
Zack - Xenia, OH
Great job! Technician explained everything and was prompt. Also gave me hints about better dishwasher performance.
WASHER WHIRLPOOL WFW5620HW0 "Customer stated that they think there could be a leak, tested unit, found no leaks, unit checks ok."
REFRIGERATOR KENMORE 25344509600 Installed new filter housing and checks OK
WASHER SAMSUNG WA40J3000AW/A2 "Installed new main PBA, unit checks ok."
DRYER SAMSUNG DV42H5000EW/A3 "Unit will still turn off in sensor dry and time dry, called Techline, they suggested replacing sensor bar, and all wire harnesses.; rqstng P&A on 1 DC61-02627A (SENSOR BARS) and 1 DC96-00766A (HARNESS) and 1 UNKNOWN (MAIN WIRE HARNESS), states that autho needed"
WASHER WHIRLPOOL WTW7500GC2 "Found speaker distorted, ordered new speaker.; ordrng 1 W11123146 (speaker)"
REFRIGERATOR SAMSUNG RF28JBEDBSG Installed new icemaker kit. Unit checks OK.
DRYER LG DV42H5400EF/A3 "Found roller broken, installed new roller, unit checks ok. Collected 100 deductible.; used 1 DC97-16782A (ROLLER) from stock"
DRYER SAMSUNG DV45H7000EW/A2 "Found idler pulley broken, installed new pulley. Unit checks ok.; used 1 DC93-00634A (IDLER PULLEY) from stock"
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed parts per IMk bulletin and took pictures as I went ; used 1 DA97-12540G (AUGER) from stock
REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 Adjusted lever on module and checks ok
WASHER WHIRLPOOL WTW7500GC2 "Found lid lock not closing properly, installed new lid lock, unit checks ok.; ordrng 1 W10861642 (latch (DN))"
WASHER SAMSUNG WA40J3000AW/A2 "Found unit was starting cycle after cycle ends, needs main PBA, ordered main PBA.; ordrng 1 DC92-01739A (MAIN PBA)"
REFRIGERATOR SAMSUNG RF28JBEDBSG Had to reschedule; saved tckt
WASHER GE WPGT9360E0WW "Found touchscreen not responding properly, main PCB is not communicating with user interface. Needs control, and touchpad. Located in the basement, manufactured 2008; rqstng P&A on 1 WH12X10281 (PCB) and 1 WH12X10282 (DISPLAY)"
ELECTRIC RANGE SAMSUNG FE710DRS/XAA "Found main PCB not communicating properly with the user interface, found display distorted. Ordered main PCB and display. Located in the kitchen, manufactured March 2011.; rqstng P&A on 1 UNKNOWN (MAIN PCB) and 1 UNKNOWN (DISPLAY)"
REFRIGERATOR SAMSUNG RF268ACRS/XAA Unit has no refrigerant in it and the unit has already been tapped into non repairable
DRYER SAMSUNG DV45H7000EW/A2 "Found heating element open, installed new element, unit checks ok.; used 1 DC97-14486A (ELEMENT) from stock"
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit needs repaired per IMk bulletin ; ordrng 1 DA82-02675A (IMK KIT) and 1 DA97-14474C (CONTAINER )
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 Installed new evaporator and recharge unit getting good frost pattern on the evap coil and checked OK
WASHER LG WM2277HS "Found bearings are loose, needs tub job. Customer considering repair."
RESIDENTIAL REFR WHIRLPOOL MFI2570FEZ03 Unit needs air baffle.; ordrng 1 W10312691 (air-baffle)
DRYER SAMSUNG DV42H5000EW/A3 "Found unit will stop mid cycle, ordered main control and user interface. Located in the laundry room, manufactured 2017; rqstng P&A on 1 UNKNOWN (USER INTERFACE) and 1 UNKNOWN (MAIN CONTROL BOARD)"
DISHWASHER FRIGIDAIRE FDB520RHB3B "Found control not sending voltage to drain pump or water valve, needs new control. Customer does not want to repair."
REFRIGERATOR SAMSUNG RF28JBEDBSG "Found icemaker frozen up, not cycling properly, ordered icemaker kit. Located in the kitchen, manufactured 2017; ordrng 1 DA82-02675A (ICEMAKER KIT)"
RANGE MAYTAG MER5770AAW "Found bake element wire burned and grounding to unit. Repaired connection, unit checks ok."
WASHER KENMORE 796.402729 "Found water valve leaking, installed new water valve, unit checks ok.; used 1 5220FR2075L (WATER VALVE) from stock"
DISHWASHER MAYTAG MDB6769PAB1 "Found water valve connection loose, repaired connection, unit checks ok."
RANGE WHIRLPOOL WEE730H0DS0 "Found a unit not cycling bake properly, ordered new control and sensor. Located in the kitchen, manufactured 5/2015; rqstng P&A on 1 W10833885 (sensor) and 1 W11050557 (cntrl-elec)"
MICROWAVE OVEN FRIGIDAIRE FGMV176NTF "Installed latch hook, switches, and control, unit checks ok."
REFRIGERATOR BO WHIRLPOOL WRX988SIBM01 "Found freezer evaporator fan connection loose, repaired connection, unit is cooling properly."
DRYER SPEED QUEEN ADE4BRGS176TW01 "Found thermostat open, intsallled new thermostat, unit checks ok.; ordrng 1 UNKNOWN (THERMOSTAT (DN))"
DRYER ELECTROLUX EFME627UIW1 Checked unit over found that the front vent cover vibrating. Adjusted inner vent and tightened down screws. Checks ok
WASHER SAMSUNG WA50M7450AW/A4 Cleared drain pump checks ok
WASHER ELECTROLUX EFLS627UIW0 "Checked unit over found one of the hoses feeding the dispenser partially blocked causing unit to not flush out detergent correctly. Cleared blockage, checks ok"
MICROWAVE WHIRLPOOL WMH78019HZ1 Fixed microwave door switch. Unit has broken door not covered by warranty due to not normal wear and tear.
RESIDENTIAL REFR WHIRLPOOL MFI2570FEZ03 Cleared ice build up and replaced ice maker. Checks ok
REFRIG/SIDE-BY-S FRIGIDAIRE MSD2650KEU Needs defrost control and thermostat. No repair due to cost.
REFRIGERATOR JENN AIR JCD2389GTB Replaced icemaker. Cleared frozen drain. Leaking onto floor. Checks ok
DISHWASHER MAYTAG MDB4949SDZ0 "Found loose connection at wash motor, repaired connection. Unit is working properly."
WASHER MAYTAG MHW5100DW0 "Found door lock not working properly, installed new lock. Unit checks ok."