Inspected the unit and found the main wiring harness running from the terminal block to the main control board and shorted out and it has damaged the control board. Found the bake element damaged and one of the infinite switches had burnt out. The unit is 12 years old and located in the kitchen. Due to the age and the cost of repair the tech recommends to replace the unit. Left the unit unplugged and told the customer not to use it due to fire hazard.; rqstng P&A on 1 W10840298 (Control) and 1 W10308477 (Element) and 1 111111 (Main wire harness between terminal block and control) and 1 3148952 (Switch)

Customer states that intermittently loads arent coming out dry and in automatic it stalled out around the energy saver setting. Cycling thermostat tests good at room temperature. No lint build up in blower housing. Ran unit to test. Unit is cycling on/off as it should and getting to correct temperature. Timer will need replaced. Contact isnt opening and allowing it to advance. This is a known issue with these. This is most likely the cause of long dry times as well. Contact wont close to allow it to heat. ; ordrng 1 D518562 (Timer)

Control board not advancing into defrost ; ordrng 1 W11496873 (Cont brd)

Light is out in fresh food section ; ordrng 1 ABQ75963201 (Light) and 1 ACQ88651527 (Light)

Damper not opening properly and possible fan noise ; ordrng 1 WR60X27396 (Damper) and 1 WR60X30968 (Fan)

"Ordering parts for repair. Says slight frost in freezer coming out by vent holes and kinda noisey which would be fan. Temps are in freezer are registering around 9 degrees. Ordering parts for return. ; rqstng P&A on 1 5303918634 (Defrost thermostat) and 1 5304521244 (Motor fan), states that autho needed"

W10161676 control W10438750 UI Unit has power at wall. Beeps but no display and still wont turn on. Needs parts listed but coming up NLA.. ; rqstng P&A on 1 W10161676 (Control) and 1 W10438750 (Ui)

Fan is locked up needs to replaced; ordrng 1 WR60X26866 (Ff fan assy)

"Found unit not maintaining bake temperature, ordered control, igniter, and dsi board. Located in the kitchen, manufactured 10/2016.; rqstng P&A on 1 W10348656 (Control) and 1 W10511278 (Dsi board) and 1 9758079 (Igniter)"

"Found evaporator fan freezing, ordered fan kit.; ordrng 1 5303918878 (Fan kit)"

Oven keeps dropping temp and board shows 66 ordering parts for repair.; rqstng P&A on 1 5304523299 (Control)

Inspected unit and found the icemaker in the Fresh food section not making ice. I found the icemaker in the bottom not producing as much ice as it should. I also found the icebox fan not turning. Ordering both icemakers and icebox fan.; rqstng P&A on 1 243297613 (Fresh food icemaker) and 1 5303918877 (Freezer icemaker) and 1 242119403 (Fan assembly)

"Found wash motor not responding, will need control and wash motor. Parts still under manufacturer warranty. Ordered control and wash motor.; ordrng 1 Unknown (Main control board) and 1 Abt72989206 (Wash motor)"

Inspected unit and found the control panel completely black not lighting up at all. Had voltage coming in from the wall as well through the control board and to the control panel. Ordered control board and control panel; rqstng P&A on 1 DC97-21464F (Control panel ASM) and 1 DC92-02388A (Control board)

Inspected unit and found a crack in the outer basket. Unit was leaking from that crack. Ordering parts. ; rqstng P&A on 1 AJQ73674410 (Inner basket) and 1 MCK67635901 (Outer tub) and 1 MHW62141203 (Washer spinner support) and 1 4036ER4001F (Washer outer tub gasket) and 1 AHL72914401 (Washer motor rotor) and 1 AJB73816004 (Washer motor stater) and 1 AJQ73674304 (Washer rear tub assembly) and 4 383EER3001V (Shock absorber)s and 1 4970FR2084Z (Washer suspension spring) and 1 MDS62058301 (Washer rear tub gasket) and 1 4280FR4048N (Washer tub inner bearing) and 1 4280FR4048Z (Washer tub outer bearing)

Checked unit over found that the door latch had been kicked closed. Disassembled and fixed door latch checks ok

Checked unit over found shorted control. Replaced unit started for one min and shut down again. Unit has shorted wire harness and user interface and potentially something else causing main control to short out. Spoke with HBW and theyre putting into options.

Reprogrammed unit an instructed customer to get unit leveled to help with going off balance and spinning out

Compressor is running and extremely hot but unit not cooling at all. Needs compressor. Customer is talking with the big sandys about exchange

Replaced door closer and adjusted hinges. Checks ok.

Reset breaker and control checks ok

Replaced control and tested. Checks ok

Checked unit over found that the unit did not have the correct water supply hooked up hot and cold hooked up backwards. Adjusted drain hose. Unit checks OK

Spoke with Cody about this unit and the water leak is coming from the water line in the customers home and not the refrigerator. Explained Samsung wont cover that

Fixed door assembly. Checks ok

Arrived and found that the unit was all taken apart. I informed them we would not work on unit due to it being taken apart and previously worked on under warranty by another service provider.

Checked unit over found bad timer and knob. Removed timer and cleaned contacts. Replaced knob and cleaned vent inside dryer and outer vent. Checks ok

Customer states they had frost build up in the freezer. Customer had the unit thawed out. Did check the gasket and the rails and check ok.

Installed new gasket and advised customer to keep door closed as long as possible to help gasket hold shape.

Replaced parts, unit tested okay

Install new door springs unit checks okay

Installed wash motor and verified operation. All ok. Unit operates as it should.

"Installed all parts, calibrated control and ran to test. All ok. Unit functions as it should."

Installed all provided parts and ran to test. Unit is operating as it should. All ok.

Replaced parts, unit tested okay

"Inspected and found the motor relay randomly wanting to not release and stay activated as long as the door was closed. Disconnect all power to the unit and inspected the control board, found no burnt relays or harnesses at the control board, re-programmed control board and reset the relay. Ran multiple test cycles with no issues. All checks ok. If the issue returns the customer will need to replace the control board."

"Inspected unit and found ice buildup underneath the icemaker, the customer has defrosted the icemaker section multiple times and the issue continues to return. During inspection also found iceberg up behind the evaporator wall and water under the deli drawer. Advised customer they have potential issues with the drain line for the fresh food section and possible cracking along the back wall behind the evaporator cover. Advised customer I would not know more until we remove the evaporator cover. Provided estimate to clear drain line, install wire heater for the drain line, and assess the back wall for cracks. Customer approved repair. Removed evaporator cover and found the drain line clogged and frozen over. Cleared the drain line and installed heater, cleared ice off back wall and found three minor cracks. Showed issues to the customer and applied permagum around cracks to seal it off. Reassembled the evaporator cover and sealed around it. Cleared ice out of the icemaker section and removed icemaker. Cleared ice off fan assembly, and applied food grade sealant around the icebox to prevent warm air from getting in. Installed Y clips on evaporator coil in the icemaker section and installed new upgraded icemaker. I advise the customer to allow the fresh food section to defrost for at least 24 hours to allow the drain lines completely clear out. I advise the customer after 24 hours is up they can plug the unit back in and it should take up to 24 hours for the fresh food section in the freezer section of returning on the temperatures and an additional 24 hours after that if your icemaker starts working. All checks OK; used 1 DA97-15217D (ICE MAKER) from stock"

Installed water valve customer already had part

"Inspected unit and found ice in the ice mold but it would not harvest it into the ice bin. Called tech line and spoke with Demarcus entered diagnostics and ran the following tests cycles. Ran the harvest cycle and it dumped the ice without any issues-passed. Ran a thermistor check and the temperature read 30?F, the temperature on the icemaker motor was an average of 33?.-passed. Ran a fill cycle and it filled the ice mold with water.-passed. Ran a fan test cycle and it activated without issue-passed. Checked the wire harness running to the control board and it would not give consistent readings (ranged from OL - 75.9]. Techline said to check the resistance on the icemaker directly, reading showed 11.0 resistance. Techline advised the reading should be around 25.0 based on the temperature. Techline advised to replace the icemaker. Installed new icemaker from truck stock as part warranty. ; used 1 243297613 (part warranty) (Icemaker (part warranty)) from stock"

"Customer stated the unit was making a louder noise and displaying error code CS for long drain time. Removed and cleared drain lines. Filled the unit with water and ran a test cycle on the drain pump. The pump activated and drained without any issues, ran through a spin cycle with no abnormal vibrations or noises. All checks ok."

Inspected unit and found the belt had come dislodged off the pulley and motor. Made adjustments to the guard and reattach the pulley and belt. Installed updated board. Ran a test cycle and all checks OK

Unit has a refrigerant leak in the Yoder loop going into the cabinet non-repairable

Defrost evaporator coil replaced fresh food fan assembly and defrost sensor

Installed new pulley. Checked ok. ; used 1 W10837240 (Bracket) from stock

Found unit not cooling correctly. Compressor hot to touch and gurgling in lines.

Not getting water through supply line

Installed new damper assembly and checks ok

Installed parts listed. Checkd ok.

Unit door not opening. Customer broke open. But dial and control not responding. Gave customer quote for repair.

Installed part listed. Checked ok. ; used 1 5303918775 (Thermistor) from stock

Installed part listed. Checked ok ; used 1 2198202 (Thermostat) from stock

"Found idler pulley and rollers making loud squealing, installed new pulley and rollers, unit checks ok.; used 1 349241t (Support), and 1 W10837340 (Bracket) from stock"

"Found led module not coming on, icemaker not cycling properly, installed new icemaker and module. Unit checks ok.; used 1 W10695459 (MODULE) from stock"

"Installed new water valve assembly, unit checks ok."

"Found light module not lighting up, installed new module, unit checks ok."

Inspected unit and found unit not wanting to spin. Checked electrical connections and put unit into diagnostic mode. Tested motor end it still doesnt spin. Tested motor from the back. Motor tested bad gave a quote for motor to customer. Customer declined repair

Inspected unit and found back evaporator cover frosted up. Fan was frozen up as well. Defrosted the fan. Fan was working properly after defrosted. Previous tech had already put upgrade kit on unit. Put Perma gum around inlets of wires and coils. Made sure door switch magnets were lining up correctly. Informed customer this is all we could do right now per Frigidaire. Advised customer to call Frigidaire about this continuing issue.

"Inspected unit and found the terminal on the right hand side of the bake element had burnt up. Checked continuity of bake element which was ok. Changed the terminal for element. I also taped the two black wires from the terminal block together to keep them from touching the element terminals. When I went to test the unit, it would not come on. When testing incoming voltage, I had none. Tested voltage at the outlet with none. Informed customer I could not properly test the unit because the outlet did not have proper voltage. Informed them they would have to replace it or call an electrician for that. Unit should be ok when plugged into outlet with proper voltage."

Unit needs new control and touchpad due to unit not responding to commands. Unit is about 25 years old in the kitchen. ; rqstng P&A on 1 5303302404(NLA) (Control panel) and 1 5303272457(NLA) (Control)

Unit needs new control panel. Power going to panel but no response. No repair per customer.; saved tckt

Installed new belt. All checks OK.

Replaced display assembly, all checks okay.; ordrng 1 ACQ75432158PW (Display assy)

Couldnt remove agitator. Needs new agitator and gear case. ; rqstng P&A on 1 W11454372 (Gearcase) and 1 W10836692 (Agitator) and 1 W10772621 (Screw)

Customer states that door wont close. Therefore it wont start. Door wont line up because right side hinge pin is bent. This is causing the door to sag. Lined up door and got unit to start. Console is damaged from door sagging. Unit needs hinges and console. ; ordrng 1 WD14X20128 (Hinge) and 1 WD14X20129 (Hinge) and 1 WD34X26479 (Console)

Customer states that unit was flashing and control shut off. Now control powers on but wont start. It shows CL. Close door message. Door switch is good. No loose connections. Control is bad. ; ordrng 1 AGM76429503 (Main pcb)

Customer states that unit is leaking from the door. The boot has a tear in it causing leak. Removed front to install door boot and found left side suspension broken free from the tub. Mounts are broken. Unit needs suspension set along with door boot. ; rqstng P&A on 4 WH01X20826 (Shock)s

Inspected the unit and found a partial frost pattern. Upon start up the compressor pulled about 7amps and shortly after dropped under .50 amps. Sealed system leak. ; rqstng P&A on 1 111111 (Dye filter)

"Inspected unit and found door latch not opening and closing properly and several buttons not responding on the panel. Installed new door latch, control board and assembly and ran a test cycle. Unit filled with water and sent voltage to the motor and it activated but would only make a low humming noise. Unit needs motor, wash pump filter and trap missing. Ordering parts.; rqstng P&A on 1 5304506525 (Filter) and 1 5304506518 (Trap) and 1 5304519906 (Motor)"

Called tech line did visual support and said to replace display board ; ordrng 1 DA97-17342B (Disp)

Freezer icemaker is not advancing, ordered new icemaker to be installed; ordrng 1 241798233 (Imk)

Inspected the unit and found the two front burner infinite switches and burners faulty. Ordering parts.; ordrng 1 WB30X24111 (Element) and 1 WB30T10129 (Small element) and 1 WB24X22340 (Switch) and 1 WB24X22341 (Switch)

"Unit needs parts listed. ; rqstng P&A on 1 W11086656 (Motor) and 1 W11537215 (Control) and 1 Wp3392519 (Fuse), states that autho needed"

"Control board not kicking unit on ; ordrng 1 WR55X10942 (Cont brd), states that autho needed"

Unit needs main board intermittently shutting down ; ordrng 1 Mainbrd (Main brd)

Upon arrival I put into a drain and spin cycle so I could see if unit was locking and spinning properly. Customer had stated the unit had only not worked on white cycle but worked on the normal cycle. Unit spun and drained properly. Ordering control board. ; rqstng P&A on 1 W11125011 (Control board)

Inspected unit and found everything running properly could not get unit to leak. Customer had showed me a video of where it was leaking at. Ordering door seals. ; rqstng P&A on 1 ADE73969704 (Door liner assembly) and 1 MDS65210403 (Door seal bottom)

Checked unit over found control shorted again and not heating. Spoke with jasmine at HBW and they will reach out to the customer about replacement options.

Replaced user interface. Error code was 888 in display saying no water detected. Instructed customer on running cleaning tablets.

Checked unit over found that the unit has a blown thermostat and isnt cycling correctly. Unit needs new heater. Replaced heater and tested unit heating and cycling properly. ; used 1 DE486A (ELEMENT) from stock

Unit wont spin or drain tested unit found drain pump is completely clogged. Instructed customer they'd need a new drain pump but isnt covered by AHS. Unit was also leaking around the door seal area. Checked with Art at American shield authorization. They are not going to cover the replacement of the drain pump.

I had to remove the dryer out of the way. Pictures are attached. Disassembled the washer and removed front case. Found that one of the rear springs had broken. Replaced spring. Reassembled unit and reinstall dryer checks OK

Unit needs new hidden bake element. Customer to think about repair.

Checked unit over found that it would not run through a drain and spin cycle. Cleaned out the drain pump and reset the control tested unit and it ran through drain and spin with no issues. Instructed customer to use and test the unit. Tub was making a little bit of noise the customer said it has been doing that for a long time.

Replaced shorted control. Checks ok

Checked unit over found that the unit has a short in control board. Replaced part and all checks okay

"Replaced bad rollers and shorted timer. Checks OK; used 1 W10185982 (Timer), and 1 349241T (ROLLER KIT) from stock"

No ice. Found ice holding the bail arm from moving. Removed ice. Cycled. All checks okay

Unit functioning properly. Checks ok

Checked unit over found loose pins on the motor. Fixed connection and unit is running. Customer to test unit.

Replaced parts, unit checks okay

Unit is dead. No power. Found fuse is out. Installed new fuse cycled unit test OK

Customer states that the unit shuts off in sensor dry. Did clean off sensor bars and did give customer helpful tips on drying.

Customer states that unit isnt making crushed ice. Solenoid is stuck causing no crushed ice. Solenoid is stuck from moisture. Moisture is coming from the ice maker. The fill funnel is cracked. Replaced ice maker and cycled to test. All ok. No more leaks and unit is cycling between cubes and crushed as it should.

Installed rack holder and ran to test. No smoke and unit is heating as it should. Damage to cabinet was minimal and did not require touch up.

Customer states that unit isnt draining fully and wont spin. It wont spin because it wont drain fully. Cleared unit of water and inspected pump. Found lint/hair stuck around impeller. Cleared pump of debris and ran to test. All ok. Unit is drawing as it should.

Customer states that unit will tumble but wont heat. Voltage to unit is correct. Inspected unit and found heating element shorted open causing no heat. Replaced heater and ran to test. Unit is heating as it should. All ok. ; used 1 DE486A (Heating Element) from stock

"Inspected the unit and found a failed drain pump. Replaced the pump, advised the customer that if they had any further issues that they should contact a plumber to have the drain line replaced. No leaks found, All checks ok."

Fresh food evaporator fan is making noise again. Evaporator is iced over. Customer thawed ice before we came. Unit was building up ice on the evaporator due to a clogged defrost drain. Unit does not have a defrost heater on the fresh food side. Cleared defrost drain and verified water flow. Installed new evaporator cover with fan provided by customer. Fan is quiet and unit is cooling as it should.

Customer states that unit wouldnt start and it just hummed. As of last night the unit is starting and tumbling as it should. Ran to test. Unit starts up fine every time. Removed drum to inspect motor and blower housing. No loose connections or blockages in blower. Unable to duplicate concern of no start/hum. If problem reoccurs unit would need motor.

Inspected the unit and found a failed igniter. Replaced part and ran a test cycle. All checks ok.; used 1 5303935066 (Igniter) from stock