Real Reviews from Real Customers
Customer Reviews
See what Miami Valley homeowners are saying about their experience with Authorized Service. Every review comes from a verified job completed by one of our technicians.
4.8★Average Star Rating
90+Years Serving the Miami Valley
VerifiedJobs Behind Every Review
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4.8
8,004 reviews
Mason, Ohio
WHIRLPOOL WASHER
WTW5000DW1
Sam communicated very well about apt time. Was very pleasant & polite. Fixed problem efficiently & explained it to us.
Sent email receipt quickly. Thank him.
Dear Mary,
Thank you so much for your kind words! We're delighted to hear that Sam provided excellent service to you. We truly appreciate your feedback, and we'll be sure to pass along your appreciation to Sam. If you ever need our services again, please don't hesitate to reach out. Thank you for choosing Authorized Service.
10/09/2026
Faisal Ali
Mason, Ohio
GE REFRIGERATOR
CXE22DP4PW2
Sam provided excellent service when he came out to inspect our freezer. He was professional, patient, and attentive throughout the visit. He took the time to answer all of my questions and address every concern with genuine care. I really appreciated how thoroughly he explained everything and made sure I felt comfortable with the information he provided. It’s refreshing to work with someone who takes pride in their work and truly cares about customer satisfaction. Thank you, Sam, for the outstanding service!
Thank you so much for your kind words, Faisal Ali! We are thrilled to hear that Sam provided you with excellent service and took the time to address all your concerns. We are proud to have him on our team, and we appreciate your acknowledgment of his professionalism and care. Our main goal is always customer satisfaction, and we are glad to hear that Sam was able to make your experience a positive one. Thank you for choosing Authorized Service!
10/09/2026
Versailles, Ohio
SPEED QUEEN DRYER
ADEE9RYS178TW01
Very professional and quick work. Easy to work with
Thank you for your kind words and positive feedback! We are delighted to hear that you found our service professional and quick. We appreciate your business and look forward to assisting you in the future.
10/09/2026
Dayton, Ohio
WHIRLPOOL REFRIGERATOR
WRMF7736PV01
Sam was great! He came to check out our refrigerator. He identified the problem in a few seconds and ordered the part that needed to be replaced. He explained how the water dispenser system worked and why we had the water leak. A few days later he came back and installed the new part. Sam is professional, polite, and very knowledgeable. Thanks, Sam, for your great service!
Thank you so much for your kind words, Carol! We are delighted to hear that Sam provided you with excellent service and resolved the issue with your refrigerator efficiently. We will be sure to pass along your appreciation to Sam. We appreciate your feedback and look forward to serving you again in the future.
10/08/2026
Tomla Caldwell
Troy, Ohio
LG REFRIGERATOR
LFX25978ST/01
Kevin was courteous and efficient. He was able to fix my broken water supply line with just a few parts and in about 15 minutes. I’ve used Authorized Services for all of my major appliance needs for several years and always had great, dependable, service every time! Thanks Kevin, for doing a great job!
Thank you so much for your kind words, Tomla! We are thrilled to hear that Kevin provided you with courteous and efficient service. We truly appreciate your loyalty and are glad that you have had great experiences with Authorized Service. Kevin will be pleased to hear that you are satisfied with his work. Thank you for choosing us for your appliance needs!
10/08/2026
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