Checking a refrigerator
Maurice - Dayton, OH
Kevin was very knowledgeable. Great customer service and honest. He could not help me with the refrigerator. But I enjoyed talking to him and that he was very fair and honest and I appreciated it.
Shelley - Dayton, OH
We were very pleased with the service provided. Kevin came quickly and did a wonderful job.
Waste of Time and Money
ab - Bellbrook, OH
He showed up, opened our freezer door a couple of times without checking anything else, and then insisted it had to be the slide rails. Even after trying to reason with him that I'd already tried things to rule out the rails, he continued to insist based on his arrogance in experience. He couldn't even be convinced to spend another couple of minutes looking at the problem. I ended up buying the rails he suggested just to complete my part. Lo and behold, nothing has changed. Big waste of time and money from my perspective. Maybe the other technicians are better, but I wouldn't bother with Kevin M again.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Royce - Dayton, OH
"Louprasong - Beavercreek, OH
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Hulsman - Dayton, OH
Technician gave us our options and, when asked, offered his opinion.
He knew just what to do, had no problems, great service.
Terri - Dayton, OH
I got scheduled, got my call and service just as I was told to expect.
Elinor - Dayton, OH
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
good service. Knowlegable &couteous tech
Thomas - Miamisburg, OH
Leonard - Dayton, OH
The Day Our ‘Fridge Died
Sonny - Dayton, OH
After expending two service calls, and lots of physical effort in installing a new ice maker, Kevin declared our 30-year-old Kitchen-aide refrigerator a lost cause. Internal wiring problems precluded returning the unit to full and effective service. Can’t say enough good about the service he provided on our behalf.
Reynolds - Xenia, OH
Kevin was on time, did a fine job in fixing the problem, cleaned up after the repair ask if I understood the fix and presented me the bill. Kevin was friendly ;,we shared mutual stories, and all in we had a great experience.
Robert - Dayton, OH
Got the job done
Susan - Tipp City, OH
After one failed visit by a different repairman, Kevin was able to diagnose the problem, order the parts, and return to install them. The frig is now working properly, and I have two thermometers inside to let me keep an eye on the temperature.
best service ever
David - Beavercreek, OH
Powell - Dayton, OH
Kevin did a nice job.
Vern - Dayton, OH
Great service , on time, quick diagnosis, follow-up was excellent, couldn’t be more pleased with the service we received!
Tom - Fairborn, OH
Larry - Dayton, OH
Great Service. On time quick knowledgeable.
Sandy - Greenville, OH
Very quick service! So excited to have a working ice maker.
Very knowledgable & great customer service
Alicia - Miamisburg, OH
Sharon - Kettering, OH
Debbie - Dayton, OH
REFRIGERATOR GE PFCS1NJXCSS 11 yrs kitchen main brd not getting power to compressor; ordrng 1 WR55X10956 (control board asm)
REFRIGERATOR FRIGIDAIRE LGHB2867PFIA Check IMk out and checked ok rebooted unit for 2 mins and Iêll reschedule to call cust back to what is going on if need to come back and check unit; saved tckt
REFRIGERATOR GE GYE18JSLGFSS Water line to ice maker is plugged up called tech line need to replace complete left ff door; ordrng 1 LEFTFRESHFOODDOOR (LEFT FF DOOR)
REFRIGERATOR SAMSUNG RS265TDBP/XAA 01 Installed ff fan assy and defrost unit & checks ok
FREEZER FRIGIDAIRE FFU20FC6AW4 Unit has partial frost pattern would need new compressor & EVAP coil cust to purchase a new unit
REFRIGERATOR KENMORE 596.735032 Installed new cont brd and bimetal and checks ok
REFRIGERATOR SAMSUNG RF260BEAESR/AA Sealed system was already tapped into & cust purchased unit at an auction just charge cust service call
REFRIGERATOR GE TBF22ZCC Repaired water line to water valve and checks okplease mail cust a receipt
REFRIGERATOR GE PSB48YSXASS Unit is a built in unit calling AHS Anita-106alom
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Water line is broke inside the door; ordrng 1 WPW10397435 (fitting)
REFRIGERATOR FRIGIDAIRE FRT18G4A00 kitchen 15-20 yrs drain tube is leaking would need replaced; ordrng 1 DRAINTUBE
REFRIGERATOR SAMSUNG RF28N9780SR/AA Called Samsung tech line to get what DISP assy on left door ticket # Samsung will call office tomorrow for the ticket per Monique; ordrng 1 DA82-02377C (DISP ASSY)
REFRIGERATOR GE PFSF5RKZABB Wrong part in package ; saved tckt
REFRIGERATOR SAMSUNG RF28K9380SR/AA Unit needs repaired per ice maker bulletin ASC20170602002; rqstng P&A on 1 DA82-02653@ (IMK SERVICE KIT) and 1 DA97-14474C (BUCKET)
REFRIGERATOR SAMSUNG RS265TDBP/XAA 01 Ff fan assy is locked up ; ordrng 1 DA97-08724N (FF FAN ASSY)
REFRIGERATOR SAMSUNG RF20HFENBBC/US Freezer handle hinge is broke in the door; ordrng 1 FZDOOR (FZ DOOR)
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit needs repaired per ice maker bulletin; ordrng 1 DA82-02673A (IMK KIT) and 1 DA97-14474C (BUCKET)
REFRIGERATOR LG LFX25976ST/00 Called tech line need to replace gaskets for ice room called HBW-Todd- no deductible due to recall auth#382949718885; ordrng 2 ADX73571201 (GASKETS)s and 1 MDS62111103 (GASKET ICE ROOM DOOR)
REFRIGERATOR GE A4425GDTAWW "Def heater is burnt up; ordrng 1 WR51X10055 (heater,defrost)"
REFRIGERATOR ULINE n/a Installed new door needs new lower hinge; ordrng 1 LOWERDOORHINGE (LOWER DOOR HINGE)
REFRIGERATOR GENERAL ELECTRIC DSE25JSHECSS Ice maker is locked up ; ordrng 1 WR30X10093 (icemaker asm)
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Put permagum around capture and evaporator tubing to muffle the sound of the refrigerant please send cust a copy of the receipt
REFRIGERATOR GENERAL ELECTRIC DSE25JSHECSS Installed new IMk and checks ok
REFRIGERATOR KENMORE 596.735032 Def sencor is open and def brd not advance properly; ordrng 1 DEFSENCOR and 1 W11227239 (cntrl-elec)
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed ff fan and bimetal and checks ok
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Ff FZ assy is locked up and bimetal out cust paid in full; ordrng 1 DA47-00243K (BI METAL) and 1 DA97-13757A (FF FAN ASSY )
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Installed control brds and checks ok
REFRIGERATOR GE GNE27JMMAFES Installed brds and checks ok
REFRIGERATOR MAYTAG PTBI953DRW Unit needs bimetal and def heater; ordrng 1 WP61002045 (heater- de) and 1 WP61002992 (thermostat)
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed new IMk and checks ok; used 1 DA97-07603BPW (IMK) from stock
REFRIGERATOR KITCHENAID KRMF706ESS00 Adrian replaced light switches and cont brds need to replace wiring harness into the pantry drawer try to get wiring harness and back out ASAP Please; ordrng 1 W10512203 (harns-wire)
REFRIGERATOR AMANA ARSE665BW Unit on gfi circuit cust to get it off that circuit
REFRIGERATOR SAMSUNG RS25H5000SR/AA Install new freezer door and checks OK
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed new wiring harness per tech line and lights are working and told cust to give it 24-48 hrs to get back to normal temps rebooted system
REFRIGERATOR FRIGIDAIRE FFHS2611PF7 IMk not advancing properly called AHS-Darica-143DCHM; used 1 241798224 (IMK) from stock
REFRIGERATOR FRIGIDAIRE FFTR1814QW4A Adjusted ff door gasket and cleaned out air tower and damper area and checks ok
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed we and reservoir was frozen up and adjusted the temps checks ok
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Adjusted the EVAP fan & cust going to thing about getting control brds
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Def drain was plugged up cleaned out and adjusted the grometand checks ok send cust a receipt
REFRIGERATOR FRIGIDAIRE FFHS2611PF7 Adjusted the fill to the ice maker and checks ok