Walt - Dayton, OH
On time and done professionally!
Prompt, efficient service
Kimberly - Dayton, OH
The fan went out on my Samsung French door refrigerator. When the technician came back to install it he was completely finished within 30 minutes.👏🏾👏🏾 He also clean up the melted ice which I didn’t feel like it was his responsibility BUT very happy that he did. Thank you Authorized I HAVE MY FRIG BACK!!! YAY!!!
Tim - Brookville, OH
He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess
Scott - Troy, OH
Abigail - Englewood, OH
Denny - Washington Township, OH
Awesome service !
Nancy - Dayton, OH
I was very pleased by the thoroughness expertise of the technical fixing my refrigerator. He knew what it needed ordered the part and was able to come back in same week and fix it . He was professional helpful and knew some good tips . I would definetly call upo. Hi for any other issues .
Tech needs more training
Mary Anne - Dayton, OH
He came in with wet feet & tracked water through the house He put a big gouge in the wall which we found AFTER he left, he never mentioned it Pulled the refrigerator out looked at it & stated “we don’t service this brand ( so why was he even there, you knew the brand before hand) Pushed it back & left
Response from Authorized Service:
Mary, I apologize you did not have 100% positive experience with our company. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office as soon as possible so we can have further discussion. 937-252-3200 - Thank you! Robbin
Lawrence - Englewood, OH
Kevin was awesome! Professional, punctual, knowledgeable and thorough.
Michael - Dayton, OH
Super fast on time and he did a fine job!
Robin - Beavercreek, OH
Excellent experience. They were able to get us scheduled quickly, Kevin was prompt, professional and courteous.
Diane - Dayton, OH
Linda - Centerville, OH
Kevin was awesome- very professional and courteous.
Sally - Centerville, OH
He was wonderful, in fact the entire process was great.
Bernard - Washington Township, OH
Replaced Ice Maker
Norman - Dayton, OH
Excellent service. Arrived with the required part so there was no need for return visit.
Greg - Dayton, OH
Kevin was great a fast worker and a very nice guy. I tried to get my refrigerator fixed through Carmichael's appliances only because that was the people that the warranty department gave me.They were terrible and lied about everything that happened during the time they were here. I'm so glad that I found Kevin and Authorized Service. It only took two days for them to get the part and fix my ice problem. Thanks Kevin I'll be calling you guys if I have any problems again.
Ice maker , thawing out !
Joan - Dayton, OH
They were professional and time management was appropriate! Disappointed that everything gets replaced now days instead fixing issue the whole ice maker was taken out , but maybe it was something that was inside and could not be fixed!
Peggy - Miamisburg, OH
Vicki - Englewood, OH
Great honest service. Time efficient and very pleasant
Gehron - Englewood, OH
Condemned the fridge best that could be done
Excellent trouble shooting/service
Bob - New Lebanon, OH
Barbara - Spring Valley, OH
Excellent and Fast Service
Robin - Beavercreek, OH
I called in about my refrigerator freezer not producing ice. The technician came, knew what the problem was right away, ordered the part and within a week was back fixing the problem.
Jeffrey - Dayton, OH
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 Leveled unit and sealed around tower drain
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Door gasket is tore ordered new door gasket; ordrng 1 W10830274 (gasket-fip)
REFRIGERATOR SAMSUNG RF28K9380SR/AA Installed parts per ice bulletin and took pictures as I went
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 IMk making knocking noise and motor not advancing replaced IMk and checks ok; used 1 241798224 (ICE MAKER) from stock
REFRIGERATOR FRIGIDAIRE FFHS2322MBKA Damper not open up installed new damper; used 1 242303001 (DAMPER) from stock
REFRIGERATOR FRIGIDAIRE FFHT2021QW0 Installed new EVAP fan and adjusted the door gasket; used 1 242077705 (EVAP FAN MOTOR) from stock
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Called tech line sent pictures to email 3 more times -Raul- instructed to replace filter housing; ordrng 1 DA97-14365H (FILT HOUSING )
REFRIGERATOR SAMSUNG RF263BEAEWW/AA FF section freezing up fan heater is needed & needs repaired per IMk bulletin too cust declined repair
REFRIGERATOR BO GENERAL ELECTRIC GFE28HMHCSS FF EVAP fan is not running to circulate the air in the ff section; rqstng P&A on 1 WR60X29099 (refrigerator fresh f)
REFRIGERATOR KENMORE 253.7031321 Found open bimetal replaced bimetal
REFRIGERATOR SAMSUNG RF260BEAESG/AA Shows FZ fan error code but unit isn’t grounded properly; ordrng 1 DA97-12617A (FF FAN ASSY)
REFRIGERATOR SAMSUNG RF28JBEDBSR/AA Calling Samsung reoccurring issue- due to IMk bulletin-Jessica- emailed picture in and called back Joe-Pedro-sent more pictures-; schdld next appmnt for 12/4 WED !
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Installed new heater and ff fan assy and sealed where might be some air leakage and checks ok
REFRIGERATOR ROPER RT18BKXKQ00 Unit will need a new compressor and would cost more to repair than worth
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA Leaking not coming from refrigerator but wiring shorting out in cabinet called AHS-Cordeasia auth#107CTLM
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Adjusted IMk was Ted lined up all the way
REFRIGERATOR WHIRLPOOL ED5LHEXTD00 "kitchen 10 + yrs Def brd relay& t stat is intermittently working; rqstng P&A on 1 4388932 (control,defrost adap) and 1 W10920279 (relay-strt) and 1 WP2198202 (thermostat)"
REFRIGERATOR SAMSUNG RS265TDBP/AA Error codes ff fan assy and defrost heater ; rqstng P&A on 1 DA96-00681J (FF EVAP DEF HEATER) and 1 DA97-08724N (FF FAN ASSY )
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Installed compressor and dryer and recharged unit
REFRIGERATOR WHIRLPOOL ED5VHEXVQ00 Installed new door kit and checks ok
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Unit needs repaired per IMk bulletin -Pam-autho per Pam and took pictures as I went; used 1 DA82-02367A (Y CLIP), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217B (ICE MAKER) from stock"
REFRIGERATOR FRIGIDAIRE FFHT1425VW Adjusted the doors but covers were damaged from delivery and cust trying to get unit exchange damaged from delivery mail customer a receipt
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Error code 22 & 25 ff fan and def error ordering EVAP ff fan assy and def heaters; ordrng 1 DA96-00842A (EVAP HEATER) and 1 DA97-13757A (FF FAN ASSY)
REFRIGERATOR WHIRLPOOL TS22AQXDW10 Installed valve bracket and ice maker
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Insulated cap tube for noise reduction and back cabin where fill tube comes in if the unit had and ice maker; used 3 5305877995 (COMPOUND) from stock
REFRIGERATOR SAMSUNG RH25H5611SR/AA Installed new ff EVAP fan and ice maker and container
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Installed parts and cleaned drain and checks ok please send cust a receipt
REFRIGERATOR WHIRLPOOL EHT171TKWR0 Didn’t need new fan motor the noise was coming from def timer and part is no longer available
REFRIGERATOR SAMSUNG RF28M9580SG/AA Installed parts per IMk bulletin and took pictures as I went
REFRIGERATOR KENMORE 79571013010 Wiring shorting out in the cabinet causing it to shock customer when touch the unit on occasions called AHS-Lynn-134LLHL
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Installed lights in fresh food section and freezer section and checks OK send customer a receipt
REFRIGERATOR FRIGIDAIRE FFTR1814QW0 Installed new drain ferrule and adjust damper ; used 1 A04520001 (DRAIN FERRULE) from stock
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Sealed liner in ice room replaced auger assy and adjusted the fill tube & took pictures as I went ; used 1 DA97-12540G (AUGER) from stock
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 "Installed new t-stat & air restrictor and told cust about garage kit in garage would be around $175 ; used 1 241537103 (COLD CONTROL), and 1 5303918746 (AIR RESTRICTOR) from stock"
REFRIGERATOR WHIRLPOOL GB2FHDXWB02 Defrost drain was plugged up cleaned out and checks ok
REFRIGERATOR GE GSH25JSTASS DISP is working fine.
REFRIGERATOR LG LFXS28566M/01 Called LG -Tony- found communication error ordered both boards; ordrng 1 ACQ88651548 (DISP BRD) and 1 EBR83845001 (BRD)
REFRIGERATOR SAMSUNG RF23J9011SR/AA Sealed ice room & adjusted fill tube and took picture per IMk bulletin; used 1 DA81-05595A (SEALANT) from stock
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Called Samsung - James- put board in unit tech line said communicating error and rebooted unit and checks ok
REFRIGERATOR SAMSUNG RFG237AABP/XAA Checked temps ff 38 & FZ 1 checked for error code & no error codes showed up unit checks ok