Barbara - Spring Valley, OH
Excellent and Fast Service
Robin - Beavercreek, OH
I called in about my refrigerator freezer not producing ice. The technician came, knew what the problem was right away, ordered the part and within a week was back fixing the problem.
Jeffrey - Dayton, OH
Cindy - Washington Township, OH
Prompt, pleasant service
very professional and fixed the problem quickley
Judy - Beavercreek, OH
Kalp - Dayton, OH
We have used Authorized Service on many occasions over the last 5 years. Excellent service every time!
Joe - Dayton, OH
Dianne - Dayton, OH
Susan - Dayton, OH
Kevin confirmed that Tim had generated a replacement. Although it appeared that Kevin's visit may not have been necessary, he did a geeat job confirming everything was in place for a replacement.
Joyce - Miamisburg, OH
Karen - Dayton, OH
Tech was very courteous and cleaned up after he finished repairing my refer
Jeff - Waynesville, OH
They were great. Did a very thorough and honest job. Had to go back and get another part ( not their fault ) and everything was handled quickly. The technician was very friendly and knowledgeable
Checking a refrigerator
Maurice - Dayton, OH
Kevin was very knowledgeable. Great customer service and honest. He could not help me with the refrigerator. But I enjoyed talking to him and that he was very fair and honest and I appreciated it.
Shelley - Dayton, OH
We were very pleased with the service provided. Kevin came quickly and did a wonderful job.
Waste of Time and Money
ab - Bellbrook, OH
He showed up, opened our freezer door a couple of times without checking anything else, and then insisted it had to be the slide rails. Even after trying to reason with him that I'd already tried things to rule out the rails, he continued to insist based on his arrogance in experience. He couldn't even be convinced to spend another couple of minutes looking at the problem. I ended up buying the rails he suggested just to complete my part. Lo and behold, nothing has changed. Big waste of time and money from my perspective. Maybe the other technicians are better, but I wouldn't bother with Kevin M again.
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Marlise or Chris at the office to talk further about your refrigerator repair. 937-252-3200.
Royce - Dayton, OH
"Louprasong - Beavercreek, OH
Timothy - Englewood, OH
Tech was timely and did good work. Thanks much
Hulsman - Dayton, OH
Technician gave us our options and, when asked, offered his opinion.
He knew just what to do, had no problems, great service.
Terri - Dayton, OH
I got scheduled, got my call and service just as I was told to expect.
Elinor - Dayton, OH
HE was rude and he slammed my refridgerator into the wall he also opened the freezer and slammed it closed
Lawrence - Xenia, OH
I hope I never have to call about repairs again if I do and you send the same lazy guy I will call the BBB he needs to be retrained on how to treat people
Response from Authorized Service:
Thank you for your feedback! I apologize you did not have a 100% positive experience with our company. Please call Robbin at the office to talk further about your experience. 937-252-3200.
good service. Knowlegable &couteous tech
Thomas - Miamisburg, OH
Leonard - Dayton, OH
The Day Our ‘Fridge Died
Sonny - Dayton, OH
After expending two service calls, and lots of physical effort in installing a new ice maker, Kevin declared our 30-year-old Kitchen-aide refrigerator a lost cause. Internal wiring problems precluded returning the unit to full and effective service. Can’t say enough good about the service he provided on our behalf.
REFRIGERATOR FRIGIDAIRE FFU21M7HWQ Wiring harness has a loose connection reconnected
FREEZER FRIGIDAIRE LFFH20F3QWG Installed new dye drier and recharged system
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Installed new icemaker and reboot system; used 1 5303918860 (FILL TUBE) from stock
REFRIGERATOR KENMORE 59678586801 Found bad relay on the compressor replaced and checks ok; used 1 w10128791 (RELAY) from stock
REFRIGERATOR FRIGIDAIRE FFHB2750TS3 Installed new fill tube and rebooted system; pckd up 1 5303918860 (TUBE)
REFRIGERATOR FRIGIDAIRE FFSS2615TS0 Checked unit all over didn’t find any leaks at all in the unit and drain pan looks good called AHS-Tamara-133TJWL
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Installed parts & took pictures as I went per IMk bulletin and checks ok; used 1 DA82-02367A (Y CLIP), 1 DA97-14474C (ICE TRAY), and 1 DA97-15217D (IMK) from stock"
REFRIG/SIDE-BY-S KENMORE 79571089015 Error code ice room fan needs fan assy; ordrng 1 AEB73944701 (FAN ASSY)
REFRIGERATOR SAMSUNG RF260BEAEBC/AA Unit needs leak kit def drain is plugged up cleaned out and installed part; used 1 DA82-01415A (LEAK KIT) from stock
RESIDENTIAL REFR FRIGIDAIRE FFFC20M4TW Installed new thermostat and Text
REFRIGERATOR SAMSUNG RF263TEAESG/AA No power coming out of the brds but getting power to brds; ordrng 1 INVERTERBRD (INVERTER BRD) and 1 MAINBRD (MAIN BRD)
REFRIGERATOR MAYTAG MFX2676FRZ00 Called whirlpool-Rob-file # 7725989521 non repairable leak internal-called Lowe’s -Tammy-cust should hear from Lowe’s within 2 business days
REFRIGERATOR MAYTAG MFI2269VEM6 No power coming out of main brd; ordrng 1 WPW10310240 (cntrl-elec)
REFRIGERATOR SAMSUNG RF263BEAESG/AA Couldn’t find any leaks but found energy saver on could cause condensation turned energy saver off and see if that is the problem
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA Installed parts per ice maker bulletin and took pictures as I went please send cust a receipt
REFRIGERATOR GE GFSS6KKYESS Installed parts and unit checks ok
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed hinges and checks ok; used 1 DA97-13828A (HINGE) from stock
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Installed new main brd & rebooted
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Installed new air tower and checks ok
REFRIGERATOR FRIGIDAIRE FGHS2355PF5A Ice maker fill tube leaking down into fan motor adjusted fill and checks ok
REFRIGERATOR MAYTAG MFX2676FRZ00 Installed filter dye drier and recharged unit
RESIDENTIAL REFR FRIGIDAIRE FFFC20M4TW Thermostat is intermittent ordered new thermostat to be installed; ordrng 1 5304512843 (T-STAT)
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Installed parts and rebooted system and checks ok
REFRIGERATOR GE CFE28TSHFSS Installed def system & EVAP fan assy and cleaned def drain and checks ok
REFRIGERATOR FRIGIDAIRE FLSC238JS1 Def cycle is not communicating needs bimetal
REFRIGERATOR GE GSH22JSDDSS Shut valve under sink is broke instructed they would need a Plummer for the repair
REFRIGERATOR SAMSUNG RF28K9070SR/AA Installed IMk and took pictures as I went
REFRIGERATOR ULINE U-1224BEVS-00A Unplugged unit and plugged back in and unit is working at this time just charged cust service call May had a loose connection at outlet
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Error code for fresh food fan assembly and defrost heater; ordrng 1 Freshfooddefrostheater and 1 Freshfoodfanassembly
REFRIGERATOR SAMSUNG RF18HFENBSR/US Called Samsung cap tube is broke going into the cabinet-Michael-Joe- unit nonrepairable ref #7003381943 called Lowe’s-Tracy-gave them the Ref #
REFRIG/SIDE-BY-S FRIGIDAIRE FFSS2625TS2 What the handles off
REFRIGERATOR LG LFXC24726D/00 Called AHS-Paula- auth #107PVWM-Took pictures of leaking water line spoke to American home shield they would need a plumber to repair waterline shut waterline off showed customer where shut off was located
FREEZER FRIGIDAIRE LFFH20F3QWC Installed parts and unit checks ok
FREEZER WHIRLPOOL WRX986SIHV00 Called Lowe’s Jerry-wiring is causing the lighting to intermittently go on and off unit is non repairable do to bad wiring in the cabinet
REFRIGERATOR SAMSUNG RF25HMEDBWW/AA Needs repaired for icemaker Bolton; ordrng 1 DA82-02367A and 1 DA92-00592A and 1 DA97-12540G and 1 DA97-14474C and 1 DA97-15217D (IMK) and 1 DA97-19898A
REFRIGERATOR FRIGIDAIRE FGHB2868TF3 Cont brd communicating intermittently to the fan & IMk; ordrng 1 5304510307 (CONT BRD)
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 Damper not closing properly making stuff freezer in the ref section; ordrng 1 5304508741 (DAMPER / AIR TOWER)
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Installed new dye dryer and recharged unit
REFRIGERATOR SAMSUNG RF23J9011SR/AA Installed parts and repaired unit per IMk service bulletin & took pictures as I went
REFRIGERATOR GE GFSS6KKYESS Def system is sticking in def and mold on door gaskets called Rob- waiting on him to get back with me on the estimate Rob got back with and declined repair