Greg - West Alexandria, OH
Great job didn’t take a minute don’t feel like I should have been charged a 50.00 a hour when it took a minute to fix a ice door no problem with service charge
Donna - Clayton, OH
Mia - Dayton, OH
Very nice service, fast and professionally done.
Roger - Dayton, OH
good service timely service
James - Xenia, OH
Serviceman very professional
Joan - Dayton, OH
Arrived at the earliest time of the scheduled appointment which is always great. Found the issue right away, left to pick up part, returned shortly, installed and was done
Jeffrey - Dayton, OH
Quick response refridgerator still isn't working.
Walt - Dayton, OH
On time and done professionally!
Prompt, efficient service
Kimberly - Dayton, OH
The fan went out on my Samsung French door refrigerator. When the technician came back to install it he was completely finished within 30 minutes.👏🏾👏🏾 He also clean up the melted ice which I didn’t feel like it was his responsibility BUT very happy that he did. Thank you Authorized I HAVE MY FRIG BACK!!! YAY!!!
Tim - Brookville, OH
He came in accessed the problem. Got parts from truck. Fix in about an hour. And no mess
Scott - Troy, OH
Abigail - Englewood, OH
Denny - Washington Township, OH
Awesome service !
Nancy - Dayton, OH
I was very pleased by the thoroughness expertise of the technical fixing my refrigerator. He knew what it needed ordered the part and was able to come back in same week and fix it . He was professional helpful and knew some good tips . I would definetly call upo. Hi for any other issues .
Tech needs more training
Mary Anne - Dayton, OH
He came in with wet feet & tracked water through the house He put a big gouge in the wall which we found AFTER he left, he never mentioned it Pulled the refrigerator out looked at it & stated “we don’t service this brand ( so why was he even there, you knew the brand before hand) Pushed it back & left
Response from Authorized Service:
Mary, I apologize you did not have 100% positive experience with our company. I am committed to improving the quality of all our customer experiences and appreciate you taking the time to give me feedback regarding your experience. Please feel free to call me at the office as soon as possible so we can have further discussion. 937-252-3200 - Thank you! Robbin
Lawrence - Englewood, OH
Kevin was awesome! Professional, punctual, knowledgeable and thorough.
Michael - Dayton, OH
Super fast on time and he did a fine job!
Robin - Beavercreek, OH
Excellent experience. They were able to get us scheduled quickly, Kevin was prompt, professional and courteous.
Diane - Dayton, OH
Linda - Centerville, OH
Kevin was awesome- very professional and courteous.
Sally - Centerville, OH
He was wonderful, in fact the entire process was great.
Bernard - Washington Township, OH
Replaced Ice Maker
Norman - Dayton, OH
Excellent service. Arrived with the required part so there was no need for return visit.
Greg - Dayton, OH
Kevin was great a fast worker and a very nice guy. I tried to get my refrigerator fixed through Carmichael's appliances only because that was the people that the warranty department gave me.They were terrible and lied about everything that happened during the time they were here. I'm so glad that I found Kevin and Authorized Service. It only took two days for them to get the part and fix my ice problem. Thanks Kevin I'll be calling you guys if I have any problems again.
Ice maker , thawing out !
Joan - Dayton, OH
They were professional and time management was appropriate! Disappointed that everything gets replaced now days instead fixing issue the whole ice maker was taken out , but maybe it was something that was inside and could not be fixed!
REFRIGERATOR ELECTROLUX FCGM201RFB2 Installed new EVAP fan motor and checks ok
REFRIGERATOR SAMSUNG RF26J7500SR/AA Unit needs repaired per ice maker bulletin cust going to think about repair
REFRIG/SIDE-BY-S ROPER RT18BKXSQ00 Unit needs def brd and bimetal called Tara they are going to replace the unit just bill for service call
REFRIGERATOR SAMSUNG RF28HDEDPWW/AA Installed parts per IMk bulletin and took pictures as I went
REFRIGERATOR FRIGIDAIRE FFHI2131QP3 Installed evaporator coil and dryer and recharged unit checks OK call customer will take 24 to 48 hours to get stabilized down to normal temperatures
REFRIGERATOR KENMORE 25344509600 Installed new filter housing and checks OK
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Unit needs repaired for icemaker bulletin; rqstng P&A on 1 DA82-02705A (IMK KIT) and 1 DA97-12540G (AUGER) and 1 DA97-14474C (CONTAINER )
REFRIGERATOR SAMSUNG RS25H5111WW/AA Installed IMk and ran thru a cycle and checks ok
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed new cont brds and checks ok
REFRIGERATOR FRIGIDAIRE FFHB2750TS6 Installed new seal for air tower and replaced air tower replaced shelf roller broke and installed main board and checks OK
REFRIGERATOR KENMORE 10664934401 Temps are inconsistent due to wiring in the cabinet shorting the TSTAT out--Causing a electrical odor in the FF compartment Calling AHS-Ashley
REFRIGERATOR FRIGIDAIRE FFU14F5HWG Cont brd not communicating properly cust to purchase a new unit please send cust a receipt
REFRIGERATOR WHIRLPOOL WRS342FIAB00 Installed another set of optics and cycled unit and checks OK
REFRIGERATOR SAMSUNG RFG297AAWP/XAA Compressor is locked up cust to go purschase a new unit
REFRIGERATOR WHIRLPOOL WRS342FIAB00 Optics isn’t communicating -- installed optics
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Installed parts per IMk bulletin and took pictures as I went ; used 1 DA97-12540G (AUGER) from stock
REFRIGERATOR WHIRLPOOL GI5SVAXVQ01 Adjusted lever on module and checks ok
REFRIGERATOR SAMSUNG RS25H5111WW/AA IMk not advancing properly; rqstng P&A on 1 DA97-14253A (IMK)
REFRIGERATOR SAMSUNG RS25H5111SR/AA Couldn’t find leak put towel under unit to help find where leak is coming from rescheduling for a week out; schdld next appmnt for 1/28 TUE 8-12
REFRIGERATOR SAMSUNG RF28HDEDPWW/AA "Unit needs repaired per ice maker kit bulletin ; rqstng P&A on 1 DA82-02703A (IMK) and 1 DA97-14474C (BUCKET), states that autho needed"
REFRIGERATOR WHIRLPOOL GI5FSAXVY02 Unit has a wiring issue cust to purchase a new unit
REFRIGERATOR WHIRLPOOL WRS571CIHV00 Installed new damper and checks ok
REFRIGERATOR FRIGIDAIRE PLHS267ZCB3 Installed EVAP dryer and IMk and recharged unit
REFRIGERATOR SAMSUNG RF260BEAESG/AA Unit is intermittently kicking off and on order new control boards to be installed; ordrng 1 DA92-00384N (CONT ) and 1 DA92-00768D (CONT BRD)
REFRIGERATOR KITCHEN AID KRMF706ESS01 Wrong Door need stainless not dark stainless; O-emld tckt
REFRIGERATOR FRIGIDAIRE FGUS2642LF2 Needs new module ; ordrng 1 242074223 (module-dispenser)
REFRIGERATOR FRIGIDAIRE FFTR1821QW8B Adjusted the doors and is sealing to cabinet good
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA User interface was out settings were too cold for fresh food section replaced user interface
REFRIGERATOR LG LFX25975SW/00 Adjusted the DISP and checks ok
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 Fill tube is froze up replace fill tube
REFRIGERATOR GE GSH25JFTAWW Water line frozen up in door only way to repair is to replace door doesn’t want to replace the door but thaw out the water line please mail cust a receipt
REFRIGERATOR SAMSUNG RF268ACRS/XAA Unit has no refrigerant in it and the unit has already been tapped into non repairable
REFRIGERATOR SAMSUNG RF28JBEDBSR Unit needs repaired per IMk bulletin; rqstng P&A on 1 DA82-02675A (IMK KIT) and 1 DA97-14474C (CONTAINER )
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA Unit needs repaired per IMk bulletin ; ordrng 1 DA82-02675A (IMK KIT) and 1 DA97-14474C (CONTAINER )
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA Install new fresh food fan assembly and checks OK
REFRIGERATOR KENMORE N/A 11111111 Called HBW unit is non repairable do to internal refrigerant leak-Alisha-Nate-Model serial Tag is missing-112143211642
REFRIGERATOR KENMORE 10664934401 Adjusted the air tower air was blocked going into the ff section
REFRIGERATOR WHIRLPOOL GD5DHAXVY06 Found bad optics and ice maker cust getting optics at Dap & I’m coming back to install IMk & optics installed parts; used 1 2198597 (ICE MAKER) from stock
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 Installed new evaporator and recharge unit getting good frost pattern on the evap coil and checked OK
REFRIGERATOR FRIGIDAIRE FFHI1832TS0 Install evaporator coil and recharge unit checks OK!