Local Reviews
for Sam

Authorized Service Rated 5.0 out of 5 stars based on 5 customer reviews

Map of Springboro, OH

Washer would not accept water




Review of Authorized Service

After explaining the problem with the washer the technician looked over the machine and told us what was wrong and explained what we must do in the future so as to not have this problem reoccur.


Map of Carlisle, OH

Awesome service.




Review of Authorized Service

The technician was awesome. He was very nice and got the job done quick. He had great manners.


Map of Carlisle, OH

Great service!




Review of Authorized Service

Sam did a great job He was prompt and worked quickly. This was a home warranty repair, so I don’t really have an opinion on their pricing.


Map of Dayton, OH

Dryer Repair




Review of Authorized Service


Map of Springboro, OH

Great service! Thanks.




Review of Authorized Service


sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER WHIRLPOOL WTW4800XQ4 Called the customer and they stated they were having the unit exchanged with the warranty company.

Near Bellaire Ave, Dayton, OH 45420
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER GE GTW460ASJ9WW Installed parts and re-calibrated the unit. Ran a test cycle and both the hot and cold water valves worked properly. All checks OK

Near Cedar Hill Rd, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER BOSCH SHPM78W55N/10 "Attempted to pull the unit out from under the counter and did not have a long enough electric line, water line, or drain line. Advise the customer to have a contractor extend the lines to allow it to fully be removed from underneath the counter and still be connected. Provided them with number to call the office upon rescheduling.; saved tckt"

Near Noble Way, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM3400CW Inspected unit and found a failed door lock. Ordering part.; rqstng P&A on 1 Ebf61315802 (DOOR LOCK)

Near Whispering Pine Way, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE SAMSUNG SMH1816S Inspected unit and found several buttons on the relay control not responding. Ran a test cycle and smell a hint of burning plastic which is an indicator that the transformer has failed. Could also not hear the magnetron kicking on. Order parts ; rqstng P&A on 1 DE26-00126B (TRANSFORMER) and 1 DE92-02329F (RELAY CONTROL) and 1 OM75P-21-ESGN (MAGNETRON )

Near N Elmer Dr, Middletown, OH 45042
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER MAYTAG MDB7749SBM1 Installed control panel and the unit is still doing the same thing. Not all the buttons are responding. Ordering control board.; rqstng P&A on 1 W10595568 (CONTROL BOARD)

Near Pinecone Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE FRIGIDAIRE FGMV17WNVDA Inspected unit and found A small scratch on the interior of the unit. The customer stated it happened when the rack was not properly placed and pushing back up against the rear wall. The customer stated it only sparks if the rack is pushed against the back wall which is not the way it is designed. Called Frigidaire tech line and they advised that the dark/burnt spot will not cause any issues as long as the rack is properly seated. Tech line advised this is not a defect but only user error. Advised customer.

Near N Lindsey Ave, Miamisburg, OH 45342
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER KENMORE 796.400219 Inspected unit and found it leaking at the door and gasket area. Found a large amount of dog hair and gunk around the door. Cleaned door and gasket. Ran a bedding/bulk load and tipped the unit forward to confirm no leaks at the door. I advised the customer to clean the unit on a regular basis and to use affresh cleaning tablets.

Near Forge Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

UPRIGHT / CHEST FRIGIDAIRE FFFU20F2VW0 Inspected the unit and found the fan frozen over. Cleared off ice from the evaporator cover in evaporator area and discovered two large cracks in the inner liner. One of the cracks is roughly a quarter inch wide at one point and roughly 10 inches long. The crack run horizontally along the shelf bracket and back wall. Attempted to seal the gap but due to the location of the shelf the weight is preventing it from sealing. Information emailed to tech line including photo and file number.File #84026398Na.technicalhelp@electrolux.com

Near Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR HAIER HB21FC45NS Inspected the unit and found the water filter stuck. Used pliers to remove filter. Customer did not have another one to replace it. Unit is roughly 5 years old and in the kitchen. All checks ok.

Near Decker Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER GE GTDP490ED5WS Installed parts and ran a test cycle. Unit is functioning properly. All checks OK

Near Arnold Dr, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER SAMSUNG DVE52M8650V/A3 Inspected unit and found the belt off the pulley and a roller locked up. Made adjustments to the belt and pulley and replaced roller. All checks OK unit functioning properly.; used 1 DC97-16782A (ROLLER) from stock

Near Finley St, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FDB4315LFC0 Inspected the unit and could not get it to go into diagnostics. Tried multiple times. Several keys now not responding. Ordering control board and panel.; rqstng P&A on 1 154639208 (CONTROL PANEL) and 1 154757002 (CONTROL BOARD)

Near Glen Vista Ct, Centerville, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM2277HB Spoke with the customer and the issue has returned. Unit needs a new tub and washer dampers as the basket has appeared to warp and is slightly misshaped. Order parts.; rqstng P&A on 1 3045ER1006E (BASKET) and 1 3551ER0003R (FRONT TUB ASSEMBLY ) and 1 383EER3001E (WASHER DAMPERS ) and 1 4866ER0004A (COUNTER WEIGHT) and 1 4866ER0007A (COUNTER WEIGHT) and 1 4986ER0004B (WASHER GASKET) and 1 AJQ35154201 (OUTER REAR TUB ASSEMBLY)

Near Cousin Dr, Carlisle, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WA48J7770AP/A2 Installed parts. Door opening and closing properly. Run a test cycle in the unit is functioning properly. All checks OK

Near Bailey Ln, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRF555SDFZ "Inspected unit and found temperatures in the refrigerator section ranging anywhere from 45° to 22°. The temperature range in the refrigerator should be between 30 and 40°. The customer had a large amount of items surrounding the vent that brings cool air into the unit, items she complained about freezer were all located around the vent. The items at 45 degrees were at the top right shelf which is another indicator or poor air circulation. I remove the items near the vent and made adjustments to how the customer was filling their unit with items and food. I provided information to customer about why the unit needs to have good air circulation. The unit is functioning as designed. I also advise the customer that if we receive another call where no defects are found that there will be a service charge to come out."

Near Old 122 Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Inspected unit and found condensation buildup around the filter housing. Remove the filter housing and applied food grade sealant trivet warm air from getting into the unit. Advise customer to monitor the unit and to contact us if the condensation returns.

Near Cypress Ct, Germantown, OH 45327
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

OVEN WHIRLPOOL WFG714HLAS Installed igniters. Igniters still not lighting. Checked for proper voltage now and igniters are not getting the correct voltage. Ordering parts.; rqstng P&A on 1 W10331686 (SPARK MODULE) and 1 W10417051 (CONTROL)

Near Wilmington Rd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL WDT750SAHZ Inspected unit and found the damage to the upper rack and lower rack wheel kits. Ordering parts.; ordrng 1 W10195416 (WHEEL KIT) and 2 W10712395 (RACK ADJUSTER )s

Near Paddock Trail, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER LG LDP6797BD Inspected unit and found the latch assembly not closing properly with the door shut. Manually closed the latch assembly in the unit turned on and ran without any issues. Ordering part. There is a new floor in the kitchen which puts about a half inch lip in front of the dishwasher. I advised the customer they would have to remove the screws securing the unit in place and pull it out about a door over the new floor in order for the tech to install the part.; rqstng P&A on 1 AGM76209501 (DOOR LATCH ASSEMBLY )

Near Garfield Park Blvd, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR GE GSE25GGHBCBB Inspect the unit and found the evaporator with a partial frost pattern. Ordering compressor.; ordrng 1 WR87X10224 (COMPRESSOR)

Near Summerwood Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF45K6200AW/A2 Inspected unit and found an excessive amount of soap suds in the basket. Cleared pressure sensor hose and providing information to the customer about using too much laundry detergent and how that can cause the unit to run through a drain cycle and not fill with water. Ran a test cycle after clearing the air codes and the unit filled with water without issues. I opened the basket and showed the customer all the soap suds inside and explain to them how to prevent this in the future. All checks OK

Near Maple Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR GENERAL ELECTRIC GNE27JYMKFFS "Customer stated the unit kept making weird noises and they were really loud. Inspected the dampener, freezer fan, compressor fan, compressor and coil’s and could not locate the unit making loud or abnormal sounds. Made adjustments to the copper coils in the back of the unit on the compressor to prevent them from grinding against the compressor. I advise the customer that it is normal for a new refrigerator to make weird noises for the first three or four months but that sounds well normally go away. I advised The customer to monitor the unit and if it continues to make the sound to try to take a recording to send to the office. All other checks OK"

Near Meadow Ln, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE WHIRLPOOL GJC3034LB01 Upon attempting to remove the cooktop I discovered the homeowner had uses sealant around the edges between the cooktop and the countertop. Could not remove the sealant and could not remove the cooktop from the counter. I advise the customer that they would need to have a contractor or counter company come out and remove the sealant and remove the cooktop out of the counter so that way the unit is accessible and can be worked on. Customer to call us once the cooktop has been removed from the counter.; saved tckt

Near Early Spring Ct, Dayton, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER BOSCH SHPM78W55N/10 Inspected unit and found the heater pump faulty. Ordering part.; ordrng 1 12008381 (PUMP AND HEATER)

Near Noble Way, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MHWE251YL00 Found signs of the unit leaking at the pump and water valve; rqstng P&A on 1 W10212596VP (DOUBLE WATER VALVE) and 1 W10212598 (SINGLE WATER VALVE) and 1 W10730972VP (PUMP)

Near Manistique Lakes Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL GI6FARXXY06 Inspected unit and found a small amount of ice and frost buildup in the freezer section on the ceiling. Cleared out ice and made adjustments to freezer door switch and gaskets. Applied food grade sealant around gap in between inner and outer liner of the unit to allow the unit to be more efficient and cooling. All other checks OK

Near Golf Club Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG LAT2500AAE Inspected the unit and found the transmission/gear case locked up. Inspected the underside of the unit and found a large amount of oil on the brake assembly and ground. Parts needed for repair are showing unavailable and discontinued. Parts listed below with price. Customer is going to attempt to find some parts.

Near Wood Forge Cir, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER GE GTDP490ED5WS Inspected unit and found the motor had failed and not starting up unless you manually spin the drum. Ordering parts; rqstng P&A on 1 WE16X20393 (BLOWER WHEEL) and 1 WE17X22217 (MOTOR)

Near Arnold Dr, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER GE GTW460ASJ9WW Spoke with customer concerning the unit and ordering parts.; rqstng P&A on 1 WH12X24380 (CONTROL SWITCH) and 1 WH13X26535 (WATER VALVE) and 1 WH22X29556PW (CONTROL BOARD)

Near Cedar Hill Rd, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRX988SIBM03 Inspected unit and found the freezer section light out and the compressor kicking on and then making a loud humming sound and the unit is not cooling. Ordering light and compressor.; rqstng P&A on 1 W10276644 (COMPRESSOR) and 1 W10513424 (LIGHT)

Near Parkview Ct, Monroe, OH 45050
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WA45N3050AW Inspected unit and found some loose wiring harness is on the underside of the unit. Secured harnesses and ran a test cycle. All checks OK

Near 5th St, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRT318FZDB00 Inspected unit and found a large amount of ice buildup behind the evaporator. Cleared the ice out and removed the evaporator cover. Cleared ice and cleared drain line of ice. Reassembled the unit. Advise the customer to leave it off for 24 hours to allow a complete defrost cycle to take place. All checks OK

Near Steeplechase Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

COOKTOP KENMORE 79074403995 Inspected unit and found the front left large burner not consistently lighting. Remove the burner assembly and cleaned the burner. Ran a test cycle and is now consistently igniting. Demonstrated this to the customer and provided information on how to effectively use the unit. All checks OK

Near Meadowview Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed fan motor assembly. All checks OK.

Near Munger Rd, Dayton, OH 45459
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIG/SIDE-BY-S KENMORE 106.5113321 Inspected unit and found condensation buildup around the door on the unit. Applied food grade sealant around gapping between the inner liner and outer liner. All other checks OK.

Near Steeplechase Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WT7300CW/01 Installed parts. Ran a test cycle in the unit function properly. I explained each cycle and how they worked to the customer and demonstrated several cycles. I advise the customer at the unit is functioning properly and if they have continuing issues they need to speak directly with LG.

Near Gentry Ln, Mason, OH 45040
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM9000HVA No repair.

Near Grand Ave, Middletown, OH 45044
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWX655DW Made adjustments to door switch. Unit is now functioning properly and running through cycles. I demonstrated this to the customer. All checks OK

Near E 2nd St, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE LG KEBS207SSS04 Inspected unit and found whenever the breaker was on for the oven the upper oven broiler would kick on and not turn off. The control board for the unit is on backorder and could take up to 60 days to get. Customer declined repair.

Near Paragon Mills Ln, Dayton, OH 45458