Local Reviews
for Sam

Authorized Service Rated 4.9 out of 5 stars based on 15 customer reviews

Map of Franklin, OH

Professional & Thorough Service




Review of Authorized Service

Sam provided very professional and thorough service when diagnosing the problem with our dryer. Highly recommend!


Map of Lebanon, OH

Dryer service




Review of Authorized Service


Map of Springboro, OH

Shawn




Review of Authorized Service


Map of Waynesville, OH

awesome




Review of Authorized Service

very professional


Map of Liberty Township, OH

Great Service




Review of Authorized Service

Very friendly and professional.


Map of Dayton, OH

Excellent service




Review of Authorized Service

Very knowledegable service technician


Map of Springboro, OH

Donna




Review of Authorized Service

Love the furniture I purchased


Map of Lebanon, OH

Customer Service Oriented




Review of Authorized Service

Very informative, answered questions. Polite


Map of Dayton, OH

Great service




Review of Authorized Service

Sam did an excellent job. He was knowledgeable and very efficient. I would definitely call on him again.


Map of Dayton, OH

Warranty Claim on bad designed ice maker!




Review of Authorized Service

This is the 4th repair on Samsung’s bad design ice maker.


Washer would not accept water




Review of Authorized Service

After explaining the problem with the washer the technician looked over the machine and told us what was wrong and explained what we must do in the future so as to not have this problem reoccur.


Awesome service.




Review of Authorized Service

The technician was awesome. He was very nice and got the job done quick. He had great manners.


Great service!




Review of Authorized Service

Sam did a great job He was prompt and worked quickly. This was a home warranty repair, so I don’t really have an opinion on their pricing.


Dryer Repair




Review of Authorized Service


Great service! Thanks.




Review of Authorized Service


sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed parts. Upper rack now pulling out without any issues.

Near McGuire Ln, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FFSS2315TP4 "Inspected unit and found damage to the refrigerator door and upper hinge plate, this is preventing the door from closing properly and causing the unit to beep along with not produce ice. Photos taken of damaged and advised the customer this is not normal wear and tear and not covered under the warranty."

Near Yale Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR MAYTAG MSD2641KEB Inspected unit and found no water to the icemaker or water dispenser. Checked the water filter in the refrigerator section and found it was not properly secured and inserted into the filter housing. Pressed the filter in and secured it properly. I ran a test and the icemaker filled with a small amount of water and the water dispenser activated and dispensing water at a low flow. I demonstrated this to the customer and advise them they have one of two issues. The first issue would either be a bad/wrong filter that can be resolved by replacing the water filter with a correct new filter. The second issue may be that the water line to the refrigerator does not have strong pressure or is partially clogged. I advised the customer if the filter does not fix the issue to have a plumber check the line.

Near S West St, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE LG LMV1831BD/00 Installed parts and ran a test cycle. All checks OK

Near Calumet Farms Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MHW6000XW2 "Inspected the unit and it filled with both hot and cold water, agitated, drained and spinned without any issues. Found a small coin in the drain pump. Removed it and ran a test. All checks ok."

Near Auburn Meadows Ct, Carlisle, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWB835DW3 Install control board and re-calibrate of the unit. All checks OK

Near Blumen Ln, Moraine, OH 45439
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WM4270HWA Installed the stator and ran a test cycle. The basket spinned a few times than the unit beeped with LE. This is an indicator that the control board is not recognizing that the basket is spinning. Provided estimate and info to customer about repair.

Near Fieldstone Way, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRB322DMBM00 Inspected unit and found ice in the evaporator motor and the dampener control/motor not opening. Ordering parts. I advised the customer they will need to run the unit through 24 hour defrost before we install the new parts to clear any ice buildup in the vent shaft to the refrigerator section.; rqstng P&A on 1 W10503278 (Main board) and 1 W11024089 (Evap motor) and 1 W10594330 (Dampener)

Near Decker Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE OVEN FRIGIDAIRE FFMV162LQA Inspected unit and found it heating properly. Customer complaint was that both the lightbulbs on the bottom went out and the fan seemed a little louder than normal. Remove the bottom panel of the microwave and remove both lights stuck in the sockets. Installed new lights that the customer had and ran a test cycle. All checks OK. Unit functioning as designed.

Near Abbey Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR LG LTCS24223S Installed valve and cleared out ice in icemaker. All checks ok.

Near Abbey Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE SAMSUNG NE59J7850WS/AA Inspected unit and found the door latch for the upper oven stuck. Made Adjustments to the door latch And hinge. Door is now open and closing properly. I demonstrated this to the customer. All checks OK.

Near Clear Springs Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER LG DLEX3360V Installed the motor and greased the support wheels and pulley. Reassembled unit and ran a test cycle for roughly 10 minutes. No abnormal sounds or noise is found. Unit functioning as designed.

Near Red Fox Run, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

RANGE SAMSUNG NX58K7850SS Found the upper motor and fan knocking. Replaced upper fan along with the lower oven motor and fan.

Near Oakwood Ave, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER FRIGIDAIRE FFCD2413US1A Installed motor and ran a test cycle. No leaks found. All checks ok.

Near Harlan-Carroll Rd, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WT1101CW "Installed the drain pump and ran a test cycle. All checks ok, no leaks found."

Near Raton Pass, Miamisburg, OH 45342
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

FREEZER WHIRLPOOL WRF535SWHZ02 Inspected unit and found the water valve is leaking water into the ice maker and has damaged the icemaker mold along with the gear wheels for the freezer baskets. Ordering parts. The unit will need to be defrosted for at least 24 hours prior to installing the parts.; rqstng P&A on 1 W10884390 (Icemaker) and 2 12002497 (Gear)s and 1 W11028221 (Shaft) and 1 W10420083 (Valve)

Near Brownstone Row, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR WHIRLPOOL WRS325FDAW04 Inspected unit and found the lights out and both the fresh food and freezer section. Ordering lights.; ordrng 2 W10515057 (Light module)s

Near Reveres Run, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FFTR2021TS6 I inspected the unit and found damage to the copper piping connected to the compressor. Photo attached of damage. After discussing the issue with our manager and reviewing the photos. The Damage is not considered normal wear and tear and not going to be covered by the manufactures warranty. I called the customer multiple times and was sent to their voicemail. Left a message explaining they will need to return the unit to the place of purchase if they believe it was damaged delivery.

Near S River St, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

OVEN LG LRE3061BD/00 Spoke with Kelly at HBW and auth 129648659191. She said she would contact the customer and speak with them about the issues and us not able to locate any failures on the unit and speak with them about getting a second opinion.

Near Quarterhorse Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR KENMORE 1.07E+11 Installed icemaker. All checks OK

Near Iris Trail, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWC565FW0 "Installed parts, re-calibrated the unit and ran a test cycle. All checks OK"

Near Laura Marie Dr, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

MICROWAVE GE JVM316DF3WW Inspected unit and found the other two door switches had failed. Installed new door switches and ran multiple test cycles. Ill check; used 2 6600w1k001c (Door switch) from stock

Near Kiwi Ct, Miamisburg, OH 45342
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER LG WT1501CW "Inspected unit and found an error code for an off-balance load detected. Recalibrated the unit and ran a test cycle. The unit filled with both hot and cold water, agitated, drained, and spend without any issues or abnormal sounds. All checks OK"

Near Heather Glen Ct, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF330ANB/XAA07 Inspected unit and found the gear case had failed and is locked up. Customer wanted diagnosis only. All checks OK.

Near Lytle Rd, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE LFHB2751TF0 Found the dispenser door not sealing properly. Ordering parts. ; rqstng P&A on 1 242270106 (Dispenser)

Near Sycamore Trails Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWX655DW0 Inspected the unit and found the wash plate had come off again. Inspected the spines on the gear case shaft and found them almost completely stripped. Attempted to remove the inner basket off the gear case and could not remove it due to corrosion and rust buildup around the gear case and enter tub. The unit is six years old and located in the laundry room. Second tech required for tub job.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket inner) and 1 W11219115 (Tub outer) and 1 W10752187 (Screw)

Near Beal Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspected unit and found the dispenser pedal damaged and not consistently shutting off once activated. Ordering parts.; ordrng 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11087492 (Switch)

Near Keithshire Ct, Miamisburg, OH 45342
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DRYER MAYTAG MEDC465HW Inspected unit and found the belt and sheared off and part of the terminal block wiring was damaged. Made repairs to the terminal block and installed new belt. All checks OK

Near Waterstone Dr, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE FFHB2750TD7 Installed icemaker. All checks OK

Near Shaker Rd, Franklin, OH 45005
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER KENMORE 796.3151221 Inspected unit and found the gear case and failed at making a loud grinding noise during spin cycle. Customer only wanted diagnosis. All checks OK

Near Columbine Dr, Lebanon, OH 45036
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER SAMSUNG DW80J3020US/AA "Found the dispenser door not opening properly. Installed new dispenser. Ran a test cycle, All checks OK"

Near Oregonia Rd, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MVWB765FW2 "Inspected the unit and found the hot water valve not opening properly. Ran a test cycle and found no other issue. Installed valve and ran a test cycle, all. Checks ok. ; used 1 W11165546 (Water valve) from stock"

Near Cambridge Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR LG LRSC26925TT Inspected the unit and found a failed water valve. Installed new water valve. Ran a test cycle and all a checks ok.

Near E Manor Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER-DRYER COM LG WM3499HVA Inspected the unit and found an error code from the customer for 1E for low water flow. Pulled the unit and found the cold water valve at the house partially shutoff. Opened the valve and advised the customer to run a few loads through. All checks ok.

Near Cambridge Station Rd, Washington Township, OH 45458
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

REFRIGERATOR FRIGIDAIRE LFHD2251TF6 Fan and aug motor building up ice still. Ordering part. ; ordrng 1 242146001 (Evap housing kit) and 1 5304493604 (Fan)

Near Winding Creek Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER MAYTAG MHW5500FW1 Inspected unit and found a failed control board and pressure sensor. Ordering parts; rqstng P&A on 1 W11201286 (Control) and 1 W10448876 (Sensor)

Near Bunnell Hill Rd, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER GE GTW460ASJ4WW "I called the customer roughly an hour and a half before arriving and asked them to fill the unit with laundry and to run a cycle so I could see what the unit was doing when I arrived.. Upon arrival I found a medium size load in the washer and the washer had completed the cycle without any issues, there was no water at the bottom of the basket and the clothes were wrong out very well. The Unit did not have any issues completing the cycle and draining the water. I ran a drain and spin cycle and the unit spun up into high speed. The amount of vibration from the unit was within normal range and there was no loud banging or abnormal sounds coming from the unit. The articles of clothing inside ranged from large towels to small socks. I advised the customer if they do not load the unit with similar sized items, the basket can become off balanced and vibrate more than normal causing the unit to shutdown mid cycle and could result with water being left inside the basket.

Near Hetzler Rd, Middletown, OH 45042
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

DISHWASHER SAMSUNG DW80H9930US Inspected the unit and found the control board failing and displaying an error code for 7E. Found nothing blocking the boom spray arms and tested the motor and found no issues. I advised the customer that the motor is no longer available if they do start having issues with it. Provided estimate and the customer declined the repair.

Near Waterway Dr, Waynesville, OH 45068
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER SAMSUNG WF45K6200AW/A2 Inspected The unit and found the drain pump running when you turned it on. Powered the unit off and cleared the pressure sensor line and disconnected the pressure sensor harness. Plug the unit back in and reset the line and harness. Ran a test cycle and the unit ran the drain for about three minutes and then started the cycle without any issues. All checks OK. I advise the customer if they have this issue again to allow the drain pump to run for about five minutes and then it will start up a normal cycle.

Near Maple Dr, Springboro, OH 45066
sam.robertson@authorizedco.com

sam.robertson@authorizedco.com

WASHER WHIRLPOOL WTW5000DW2 "Inspected the unit and found the control panel activating and was able to get the unit to enter diagnostics. Found error codes for stuck key and oversudes. Advised the customer to make sure they are using cleaning tablets on a regular basis and to keep the unit cleaned out. Ran a test cycle and the unit filled with water, agitated, drained, and spinned without any issues. All. Checks ok."

Near Roberts Ave, Franklin, OH 45005