I spoke with Robin who was very nice and helpful. She listened to my concerns that our dryer was working but not heating and then contacted Tim to see if he could do the work to repair our Samsung Dryer on the day of the call. She got back with me and told me a service technician is in the Beavercreek area and could be at our house between 1000 and 1400. I was pleased. Tim arrived and knew exactly how to get into the dryer and check the Heating Element. The element was shorted out and Tim had a replacement in his Van. He was very proficient and knowledgeable. He checked it after repair and the dryer was now heating properly. My wife and I were very happy and the dryer has been working well. My only issue is the cost of $382.70 which we thought was a little high since we could purchase the Heating Element for only $67.42 on the internet.

Very professional. Fixed the problem and answered all my questions.

It was a simple thing to fix It went wrll

Excellent service, technician very knowledgeable and competent. Highly recommend.