"Inspected unit and found the power shut off and water turned off to unit. Customer was concerned about water continuing to run even though no cycle was selected. Plugged unit in, turned water on, and put unit into diagnostics. Found f8e3 code for overflow condition. Started diagnostic cycle and unit ran through it properly. Started water valves multiple times. Ran quick wash cycle and unit went through cycle properly. Valves were not staying open or allow excessive water in the tub. Gave customer quote for water valve. Customer to call back if they want repair."

Inspected unit and found the fins in the agitator had broken off again. Replaced agitator. All checks ok. ; saved tckt

"Inspected unit and found ice buildup again on the back of operator cover. Took off evaporator cover and found evaporator built up with a large amount of frost. This indicates evaporator not being defrosted properly. Tested defrost heater as well as both thermistors and they tested good. Put unit into forced defrost mode and found heater still would not heat up. Talked with customer about this issue. Gave customer quote for control board but informed them that there could be an issue with wiring. Discussed with customer the unit still did not make any abnormal noise while I was there and I could not pinpoint where it was coming from. Customer declined repair."

Upon arrival took evaporator cover off of unit and found cracks in the back liner. Explained how this can let excessive moisture in and build up ice. Also explained this is not a repairable issue.

Inspected unit and found the unit working properly. Customer was concerned with unit making a loud noise during agitation. Started unit multiple times and it didnt make excessive noise during agitation or spin cycles. Advised customer to use like normal and call back if unit continues to make excessive noise.