Instructed the customer on how the unit worked. All checks OK.

Installed part. Ran a test cycle. All checks OK

Inspected the unit and found a failed water valve. Ordering part. ; ordrng 1 WR57X24974 (Water valve assembly)

"Inspected the unit and found that the customers breaker had halfway tripped. Causing the unit to run, but not heat up. Reset breaker. Ran a test cycle. All checks OK"

Inspected the burners. And submitted photos and videos to Techline. All is deemed normal. All checks OK