"Checked out the unit and found the unit throwing an F8E1 error code, which indicates a low flow of water. Remove the lines off the back of the unit and found that the cold water valve filter was plugged up with what appeared to be from a water softener. Cleaned out the filters and reassembled the unit. Ran a test cycle, all checks good"

Checked out the unit and found when going through an agitate cycle. The unit is squeaking during the cycle. Checked around the agitator to make sure theres no debris caught in the agitator. Also advise customer that this weekend noise will go away due to it being a new unit. This squeaking is coming from the top bearing in the transmission. But is a normal noise due to the age of the unit Checks OK

"Checked out the unit and found that the refrigerator was running and the fans were working, but was not getting cold on the inside of the refrigerator. Found that the defrost timer was sending power to the heater and keeping the heater on. Replace the defrost timer and advised the customer to give it 48 hours for the temperatures to get back to normal. Checks OK"

"Checked out the unit and found the unit thrown an E09 error code, which indicates a heat pump issue. We have recently put a heat pump on this and with talking with a customer sounded like she has had this issue a time before under the warranty and they also replaced the heat pump. Check the unit out and found the tub was leaking water onto the heat pump and shorting out the heat pump. Called and informed the warranty company. The warranty company said they will reach out to the customer in 3 to 5 business days."

Check out the unit and found the unit not operating and the lights on. Replaced the defrost timer and ran a test cycle. Checks OK; used 1 5304526183 (DEFROST TIMER) from stock