Inspected the unit and found a failed heating truck stock. Ran a test cycle. All checks OK; used 1 D518838 (ELEMENT) from stock

"Inspect the unit and ran a diagnostic cycle. Found no error codes and the diagnostic cycle completed. Customer stated the unit was shaking back-and-forth really bad. Check the suspension rods and found one of the suspension rods had come off. Reinstalled the suspension rod and recalibrated the unit. Advise the customer to make sure she is distributing the clothes evenly, and that there is no large items with small items. Check OK"

Unit has a refrigerant leak non repairable contacting HBW spoke to Christopher

Inspected the unit and found the customer stating that the door was hard to open. Found that the door strike was catching on the inside of the door and not allowing it to open smoothly. Made adjustments to the door strike. Checks OK

Inspected the unit and ran a test cycle. The unit ran through the diagnostic cycles and had no issues. Informed the customer that they need to make sure they're running larger loads to help balance out the weight in the unit. And showed her different features that she could use when running a wash cycle. Checks OK