Inspected the unit and found a stuck keypad on the display board. Reset the board and the wire connections in the door. Ran multiple test cycles and all checks OK.

"Inspected the unit and found a failed element, installed new part. All checks ok. ; used 1 DE486A (ELEMENT) from stock"

"Inspected unit and found an error code for the hot water valve and the unit being off-balance. Found the customers hot water heater not functioning and so no hot water entering the hot water valve which is what caused the error code and not allowing it to run through a complete cycle. Advise the customer to only use tap cold water setting until the hot water heater is fixed. Adjusted legs and re-calibrated the unit. Ran a test cycle in the unit filled with water, washed, drained, and spun on a low medium and high cycle without any issues. I did have to remove several articles of clothing from the middle of the basket as it continued to be off-balance. Advised the customer to monitor how theyre loading the unit and keep clothes out of the middle. No other issues found, all checks OK"

Inspected the unit and found a frozen over icemaker. Replaced icemaker and Y Clips. Sealed around ice bin. All checks ok. ; used 1 DA97-15217D (ICE MAKER) from stock

Installed parts and advise the customer could take a couple days for the temperatures to return to normal. Temperature currently in the fresh detection section was 43 and 20? in the freezer section.