Installed parts listed, all checks okay.

Called and spoke with assurant about the continuing issues of the unit. Wiring harness running through the liner is damaged causing the unit to not run through defrost cycle properly. Unit not repairable. They advised they would contact the customer and provide them with their options.

Inspected the unit and found it on the same breaker as the electric cooktop next to it. Flipped the breaker and checked for other tripped breakers. Advised the customer that the GE warranty will not cover any repairs on the unit. Advised the customer to have an electrician come out and place the oven on a dedicated breaker and have them check the junction box for a secure connection.

Installed parts and plugging it back in. Advised customer can take 24 hours to return to normal temperatures and additional 48 hours for ice production returns. Advised customer to monitor the unit over the next couple months and if the issue returns we need to contact tech line as theres potentially a short in the wiring harness running from the control board. All checks OK

Inspected the unit and found the door damaged. Called American home shield and advised of issues. American Home shield advised the door and handle are cosmetic issues and not covered under warranty. Advised the customer to contact AHS with any questions.