Inspected the unit and found an error code H1 on the freezer section. Reprogrammed the board and cleared the code. Temps in the freezer section reading at 8 degrees and 38 degrees in the fresh food section. All checks ok. If error code returns advised the customer to call back in and we will order the parts.

"Installed parts, all checks ok."

Inspected the unit and found the control board had shorted out along with the door switches. The magnetron was running and has caused damaged to the transformer magnetron capacitor and diode. Unit is 20 years old and located in the kitchen. Tech recommends to replace the unit due to cost of repair and age.; rqstng P&A on 1 59001032(nla) (Control) and 1 R9900378 (Magnetron) and 1 WP59001168 (Capacitor) and 1 WP13091701 (Diode) and 1 R0130620 (Transformer) and 1 53001013 (Control panel)

Inspected unit and found the freezer and refrigerator light out. Installed new light module. All checks OK; used 2 W10695459 (MODULE) from stock

"Inspected the unit and anytime you start a cycle the display would show door indicating the door switches are bad. Removed the front control and tested all three door locks. All three are reading good. Found the lights, fan, and exterior light not functioning. Checked the outlet and found 120v but not grounded per the outlet tester. Advised the customer to have a certified electrician come out and properly ground the line. Advised the customer the microwave needs to be on a dedicated breaker as well before Samsung would authorize any parts repair. Ticket#4168712766"