Cleaned out the drain line and had customer defrost it for 24 hours and the issue was still returned. Will contact Frigidaire extended warranty tomorrow and ask about what the next steps are in repairing unit or replacing it.; saved tckt

Inspected the unit and found no voltage coming from the control to Icemaker. Ordering control.; ordrng 1 W10226427 (Control)

"Original issue was that the lid lock would not close. Customer replaced the lid lock assembly and the unit locked and unlocked without any issues. Upon further inspection found error code F7E4 (basket re-engagement failure) and F0E5 (off balance load) continuing to display in the fault history. Ran diagnostic cycle and the unit would lock the lid, fill with water, agitate, than shut off and say it was completed. Powered the unit back on the attempted to run a drain and spin cycle and the unit displayed canceling cycle and would not respond. Powered the unit off for 5 minutes and entered diagnostics to recalibrate the unit, unit would not start the cycle. Attempted to activate individual components and nothing would respond. It appears there is an issue with the control board or control panel and would recommend replacing both."

Inspected unit and found the icemaker not calling for water or cycling. Attempted to jumpstart the icemaker and it would not cycle. Provided estimate for a new icemaker and it was approved. Installed icemaker and Advised and it will take 24 to 48 hours before it starts to produce ice on a regular basis. All checks OK; used 1 W10300024 (Icemaker) from stock

"Inspected the unit and found the thermal fuse is blown. Clean the lint out of the back of the unit and installed new fuse. Advise the customer they should have the vent lines professionally cleaned once a year to prevent heat from building up behind unit and taking out the thermal fuse. The unit is healing properly, all checks OK; used 2 3392519 (Fuse) from stock"