"Customer states that unit will tumble but wont heat. Unit has proper voltage at terminal block. Heater, thermostat, and thermal fuse all test good. Not getting voltage from control. Relay is shorted. Customer is going to purchase new. Please mail out receipt."

Installed new bracket.

Inspected unit and found idler pulley locked up causing noise. Installed new idler pulley and ran to test. No more noise. All rollers spin freely. All ok. ; used 1 W10837240 (Idler) from stock

Customer stated that ice maker constantly freezes up. Inspected and found unit in need of ice maker update. Installed all parts with kit and cycled ice maker to test. All ok. Advised customer to dispose of first full ice bucket.

Customer stated that unit is shaking and banging. Wont complete a cycle either. Inspected unit and found right front shock loose from tub. Bolt had came out. Bolt and threads are not damaged. Reassembled shock and added thread locker to bolt. Ran to spin only to test. All ok. Unit spins smooth and no more banging sound.