Customer states that the ice maker isnt making ice. They can hear it cycling and attempting to fill with water but it doesnt. Removed ice maker housing and found the fill tube frozen. This is why it wont make ice. Tested the fill tube heater and found it shorted open. The heater is part of the door assembly. Unit needs the freezer door assembly. ; ordrng 1 W11551458 (Freezer door)

Customer states that the unit isnt maintaining the temperature. It is fluctuating between 34-43 in the fresh food section. At times items in the fresh food section freeze and items in the freezer section dont freeze solid. Also having louder than usual noises when the ice maker cycles. When the temperature fluctuates they are not seeing any frost build up. Temperature is set to 37 for the RC and 0 for the FC. Actual temp in the RC is about 34. Actual temp in the FC is -4. Well within range. Sensors all test good and within range. Compressor and all fans are operating correctly. Damper motor is operating as well. Cycled the ice maker to test. No abnormal noises during harvest or fill. I am unable to duplicate the concerns.

Installed all provided parts and verified correct operations. All ok.

"Inspected the unit and found no power to the unit. Made adjustments to the terminal box and secured the wiring. Unit now receiving voltage. Ran a test cycle, all checks ok."

Customer states that the unit is showing UB error but not going out of balance. It mainly occurs in the quick wash cycle. Unit is level and spins smooth. Suspension is tight. The clutch assembly has a large amount of end play. The end play is causing the clutch to bind up and the control to sense an unbalance. Unit will need the clutch assembly and pulsator. ; ordrng 1 DC97-21786A (Pulsator) and 1 DC97-18439B (Clutch assembly)