"Inspect the unit and found an error code for door lock and pressure sensor fault. Recalibrated the unit and reset the board. Run a diagnostics test cycle and found all mechanical aspects functioning properly. Reset the pressure sensor line. Advise the customer unit is running in a flood safety cycle because it thinks the unit is overfilling with water. During a flood safety cycle the unit unit unit will lock the door and shut down and run the drain pump to prevent the unit from leaking water into the customers home. Advise the customer to use cleaning tablets on a regular basis roughly every 2 to 3 weeks and if they ever notice a large amount of suds inside the unit, they can add half a cup of vegetable oil to counteract the suds to help them get flushed out of the unit. All other checks OK."

Inspected the unit and found the display board was loose and not attached properly to the door. Made adjustments to the door and the display and is now functioning properly. All checks OK

Inspected unit and found an off-balance error code. Recalibrated the unit and ran a automatic test cycle and found no other defects with the unit. Provide information to the customer regarding the noise from the unit and load size. All other checks OK.

"Inspector the unit and found an error code for oversize and pressure sensor fault. Found the unit running through a flood safety cycle due to excessive detergent usage. Cleared the pressure sensor and test multiple times without any issues. Cleared pressure sensor line. Error codes and advised the customer to use the fresh cleaning tablets every 2 to 3 weeks on a regular basis to keep detergent buildup from causing this issue. Per the manufacturer, recommended 2 tablespoons of liquid detergent per load size and no more. Recommended the customer purchase the cleaning tablets for the washing machine and run one tablet through the unit. Recommended to run 3 to 4 cleaning cycles back to back to help clean out the inside of the unit. All other checks OK"

"Inspected the unit and found temps in the fresh food section at 37 degrees, and 42 degrees in the freezer section. All fans functioning properly. Compressor running without issue. Found minor warping of the rear exterior liner, probably due to faulty insulation. Freezer section has a partial to no frost pattern. Unit is 13 years old and located in the kitchen. Called AHS and advised of the issues. AHS to evaluate for replacement auth#107KXDM"