Inspected the unit and found the door magnet misaligned. Moved the magnet and the door is now closing properly. All checks OK

"Upon arrival, found the waterline frozen in the freezer section again. Defrosted the line and tested heater and water valve and found both functioning properly. Also found icemaker functioning properly. Insulation/flashing tape already installed per service pointer. Installed more tape and made sure it was sealed back up after completing test. Called techline and advised of issues and they advised it could possibly get declined becuase of too much flashing. Provided customer with file number and advised customer service should reach out to them in the next few business days regarding this ticket. File#1003146140"

Installed parts listed, all checked good

Customer concerned due to the door not closing properly. Inspected the unit and found the door closing properly and ran a diagnostic cycle. All checks ok. No error codes found.

Inspected the unit and found the compressor running and hot to the touch. Found the compressor running for a short period of time and shutting off. Found the fresh food and freezer section door gaskets had failed and ice buildup in the freezer section due to the drain being clogged. Unit is 10 years old and located in the kitchen. Another company was out a few months ago and cleared the drain line and the unit is still backing up. Cleared line and water is still backing up. Drain line not repairable. Contacted the warranty and advised of issues and recommended replacing the unit. Warranty to reach out to the customer regarding the next step.