Inspected the unit and found a damaged oven liner. Photos attached. Contacted Whirlpool and advised of issues and advised this is not repairable. Techline created a case file and advised the builder to contact Whirlpool customer care. Case#24833128

Inspected the unit and found the front right burner switch faulty. Ordering part. ; ordrng 1 EBF62174907 (Switch)

Installed parts. All checks ok.

"Inspected the unit and a faulty icemaker and water not entering icemaker mold. Ordering parts. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve)"

"Customer stated the freezer was getting warm a few days ago and ice cream is starting to get really mushy. Upon inspection found temperatures at averaging of 10? in the freezer section and 36? in the fresh fruit section. Entered diagnostics and tested mechanical components and theyre all functioning properly. Reset the control board and advise the customer to continue to monitor the unit, but that the current temperatures are within range Abnormal expectation from the manufacturer. Advised to give another 24 hours or so before putting any food into the unit."