Checked over and found out the belt had come loose off the bottom of the washer reinstalled belt and ran unit through programming. Updated software. Tested unit checks OK

"Case21457412. Checked unit over found the unit needs a new lid lock, control board and facial. Facial that is needed is on backorder with no ETA. Spoke with Whirlpool third-party and they are putting the unit into options due to that part not being available and not showing any availability. I reached out to the customer and let them know and inform them of what Whirlpool Third Party was doing.; ordrng 1 W11419171 (Control)"

"Checked unit over found the unit would not run and had no power. Found that the capacitor wire for the control board had broken. Repaired capacitor wire and tested unit found that when the unit was into a spin cycle, it was smashing in the side of the tub.Also found it leaking water. Unit needs new suspension, inner tub and gear case assembly. Spoke with Home Buyers and they're putting the unit into options."

Installed parts listed, all checked good

Arrived and found that the refrigerator was unplugged in the back was taken off of it and all the screws were missing. Plugged unit back in the unit had a shortage control board and potentially a short compressor. Someone has been into this unit and attempted to work on it. Called and spoke with American shield and they will not continue service on this unit.