Powered on the breaker and ran a test cycle. United powered on and ran without any issues. Inspected the underside of the unit and found bugs in the insulation and in the control board. reinstalled the control board and took photos. Advised the customer I would leave the kick plate off so the area could be professionally treated. Advised the customer there is nothing I can do for the unit due to the bugs. Advised them to have the home professionally treated and cleaned.

"Inspected the unit and found damage to the bake element wiring harness. Repaired and replaced the wire harness and made adjustments to the control board and elements. Bake element not properly secured, secured element. Reassembled the unit and ran a test cycle."

Inspected the unit and found air in the water line. Customer just changed out the filter. I demonstrated to the customer on how to clear the line and reset the filter. All other checks ok.

"Inspected unit and found several major issues with it. Found several buttons on the control panel not responding, and unit exiting diagnostics about halfway through a test cycle, the control board kept shutting off, found the drain pump burnt out and barely pumping out any water. Removed the top panel and found damage to the outer basket and suspension. The unit is 17 years old and located in the laundry room. Recommend to replace. If approved 2nd tech needed and additional labor required. ; rqstng P&A on 1 WPW10165321 (Inner basket) and 1 280251 (Outer tub) and 1 W10739670 (Shock kit) and 1 280159 (Springs) and 1 WP8540101 (Belt) and 1 WP8540088C (Idler) and 1 WPW10525351 (Control) and 1 WP8571903 (Panel)"

Inspected the unit and found the gear case cracked and leaking grease. Provide information to customer and due to the age of the unit and the cost to repair the tech recommended to replace the unit. All checks OK