Broke wash plate to gain access under it. Large amount of soap scum and debris under the wash plate. Removed tub and cleared debris from outer tub and basket. Reassembled and ran rinse cycle. Advised customer to run clean washer cycle with Affresh to clean up and loose debris.

Customer states that unit is leaving hard water stains and scale on clothes. Tub has hard water staining on it. Removed wash plate cap and found soap scum and debris. Cleared out wash plate. Could not remove wash plate easily to gain access under tub. Removed water lines and found black rubber like build up on the screen. Found scale build up on the cold side. Cleaned both screens and reassembled. Customer does not have a water softener. Nothing further can be done to address hard water scale. Would like to have wash plate on hand. Please reschedule for the end of next week. ; ordrng 1 AGZ72909701 (Wash plate)

Customer states that unit is making a vibrating sound from the freezer fan. Forced fans on in test mode and freezer fan is noisy. Condenser fan is in good shape. Replaced fan blade and unit is quiet. If noise returns unit will need the freezer evaporator fan.

"Found unit working properly, customers vent leading to outside clogged, not allowing proper air flow to outside from dryer, unit checks ok."

"Found hot and cold water lines reversed, installed water lines in proper location, unit checks ok."