Door boot is torn in the same as the old one. Inner basket has come loose from the mounting flange. This allowed tub to sag and tear the door boot. Inner basket needs replaced but is no longer available. No repair possible.

Inspected unit and found door gasket had been ripped causing noise with the machine. Replaced door boot. All checks ok.

"Installed new thermostats. Customer stated she would let me know if it works. Called tech line and spoke with Garrett, explained to them what has been going on with the unit and speaking with tech line last time. He stated customer needs to change their vent line, aluminum either rigid or semi rigid vent line. Tech line also stated depending on how long the vent line is up to the roof customer might always have drying issues. Called Chris cash and talked with him about next steps. ; saved tckt"

"Installed new part. Started timed cycle on 40-50 minutes."

Inspected unit and found the tension ring for the door boot had come off as well as the door boot not properly on. Made sure door boot was on correctly and replaced the ring. All checks ok.