Inspected the washer and found a crack on the wash plate of the agitator. Ordering a new agitator.; ordrng 1 WH49X27325 (Agitator kit)

Installed parts listed, all checked good

"Customer concern was that the unit would go into a drain mode right after a wash mode and will not spin out. I connected my newfi tool to the unit to test the lock to see if the lid lock was not acting correctly, and I noticed that the lid lock would engage, but you would have to push down on the left side of the lid to actually have the lid lock engage in lock. Upon further inspection, I found that a little piece of rubber that the customer was using to help locate specific cycles had gotten caught underneath the lid in that area and was causing a lid to be lifted up. I removed this little rubber piece close the lid and lock. It tested it on a drain and spin unit is now locking spinning and draining as it should."

"Inspected unit and found that the defrost timer had seized up, causing the unit to not cool in both sections. Replaced a defrost timer turn the unit back on. Informed the customer that it would be 6 to 8 hours before both fridge and freezer would be cooling to their normal temperatures.; used 1 5304526183 (Timer) from stock"

Installed parts listed, all checked good