"Inspected the unit and when attempting to spin the basket I could hear loud grinding noise in the basket wobbling it will not spin freely. Removed the washplate bolt and washplate, inspected the inner and outer baskets, found no clothing or debris preventing the basket from spinning. Found a small amount of grease around the gearcase head. Pulled the unit away from the wall and inspected the underside. Found the rotor and stator in place and the bolt tightly secured. Found a small amount of grease leaking from the gearcase. Attempted to pull the inner basket up and off the gearcase and it would not move. The gearcase has cracked and become stuck to the outer and inner baskets. The repair will require to replace the outer and inner tubs along with the gearcase and fittings. The repair is very expensive and the tech does not recommend the repair due to cost and potential future issues with repair. The unit is only a few years old per the customer."

"Inspected the unit and found issues with the door lock. It is now functioning properly, tested multiple times. All checks OK"

"Inspected the unit and found the griddle element intact and the wiring in good condition. Found the thermostat connected properly and not damaged. Tested the control knob and it functioned properly and recognized temp increases and decreases. Set the temp to 250 degrees and after 7 minutes was at an average of 250 at the center of the griddle and 180 degrees on the edges. Set the temp to 300 degrees and after 15 minutes was at an average of 300 at the center of the griddle and 250degrees on the edges. Set the temp to 350 degrees and after 25 minutes the unit was running away with the temp. Temp in the center was 455 degrees at the center and 340 degrees at the edge. As I continued to run the cycle it would randomly spike in temp. Turned the temp setting down and the control would drop in temp than quickly jump back up. Customer had a lightning strike recently and it now affecting the temp controls on the unit. Found a similar control issue with back burner. Found an inconsistent short in the electrical, This presents a safety hazard for the customer, and not repairable. Tech recommends to replace the unit due to temp control safety issues."

"Inspected the unit and could hear a loud grinding noise. Disassembled the unit and found the glides and felt need to be replaced. Replaced glides and felt and ran a test cycle. All checks OK, no abnormal sounds during the cycle.; used 2 WE1M504 (Slides), 2 WE1M1067 (Glides), and 2 WE9M31 (Felt) from stock"

"Inspected the unit and found the icemaker not functioning, found water leaking out underneath the deli drawer due to the evaporator cover and fan not functioning caused by the drain line in the fresh food section to clog up, also found the fan in the freezer section not running. Found two of the buttons on the front display panel not responding or entering diagnostics. Checked temperatures in the fresh food section and they were an average of 35? and an average of 18? in the freezer section. The unit will have to be defrosted for 24 hours before we can install parts. Requesting autho to order parts. ; ordrng 1 WR02X12669 (Mullion), rqstng P&A on 1 WR13X10658 (Evap cover assembly) and 1 WR02X12603 (Heater) and 1 WR17X12467 (Freezer evap and cover) and 1 WR13X10660 (Display) and 1 WR30X10097 (Icemaker)"