Checked unit over found the unit was giving a bad burning smell. Found belt had come off. Reinstalled belt. Tested unit and found that the transmission was completely locked up and that is why it was burning. Customer said this has been happening since they have had it. Spoke with American home shield and this is a brand new contract that just started. They are considering this pre-existing conditions and will not cover the repair.

Replaced shorted case break and tested checks ok

Customer states that unit was making a noise during tumble but now wont heat. Ran to test. Unit tumbles fine. No abnormal noises. Inspected heater and found line wire to heater shorted. Connection was corroded and overheated. Repaired connection and ran to test. Unit is heating as it should. No abnormal noises at this time. All ok.

"Even after replacing the clutch the unit continue to give the same error code any issues. I spoke with Assurant and at this point they're putting the unit in for replacement options"

"Checked unit over found that the unit wasnt filling properly. Tried cleaning case break and sensors and unit still threw code. Customer thinking about repair. Estimate saved, needs case break."