Checked unit over found that control and user interface were shorted out and unit wouldnt power on. Unit needs gearcase due to leaking oil. Lid latch broken. Unit is 5 years old in the laundry room. We dont recommend repair. ; rqstng P&A on 1 W11419171 (Control) and 1 W11478526 (Fascia) and 1 W11394572 (Latch) and 1 W11449841 (Gearcase)

Unit is 6 years old in kitchen. Customer states that unit wont heat. Ran to verify. Unit is drawing 7 amps. Not enough to heat. Found magnetron shorted open causing no heat. Replaced magnetron and ran to test. Unit is operating as it should. Drawing 15 amps. All ok.

Customer states that unit is showing an i10 error and wont run through a cycle. I10 is a water tap error. Not sensing water entering the unit. Water supply is on. Inspected unit and found supply line kinked behind the unit from improper install also found drain hose extended but did not need to be. Removed kink and drain extension. Ran unit to test. No more i10 errors or drain issues. All ok. No errors.

Customer states that unit is now taking several cycles to dry bedding. Ran unit to test and unit and cycling between 150 to 170? on high heat. Well within specifications.

Installed new ice maker per rework and checks ok