"Inspected unit and found the unit giving an f16 error code. According to the service sheet on the back, the f16 is for the control not reading the potentiometers. Gave customer quote for both potentiometers as per the sheet. After discussing with customer, customer declined repair."

Inspected unit and found the ice maker much louder than normal. It sounded like gears were slipping and it wasnt producing ice as much as it should. Replaced ice maker. All checks ok. ; used 1 W10300024 (ICE MAKER) from stock

Installed new parts. All checks ok.

Inspected unit and found the unit making a loud noise when spinning the basket by hand. Took off the front panel and found the belt off in the back. Took off back panel and pulley had fallen off immediately. I found the washer keeping the pulley on had snapped in two. When I spun the unit by hand it still was not spinning freely and still making noise. Ordering parts. ; rqstng P&A on 1 803864 (Outer tub) and 1 804376P (Inner basket assembly kit) and 1 805525 (Bearing house kit) and 1 803974 (Pulley assembly) and 1 807679 (Washer)

Upon arrival put unit into diagnostic mode. Had error codes for out of balance. Put unit into a automatic cycle. Found cold water not coming in very well. noticed as unit was spinning it was louder. Checked underneath and found gear case with grease on it. Informed customer that generally this means there is a crack and it is allowing grease to leak out and water to leak in. Discussed with customer a gear case fix. Customer declined repair.