Inspected unit and found actuator not shifting properly. Calibrated unit and reset actuator. Ran tests. All checks ok.

"Inspected unit and found the water valve with low flow, changed valve, drain pump with low pressure pushing the water out. Ordering drain.; ordrng 1 WPW10581874 (Drain pump)"

"Inspected the unit and found the gearcase making a loud rumbling noise, and oil leaking under the basket. Removed the washplate and found the screw and plate stripped. Tried to remove the inner basket off the gearcase and could not remove it. Second tech needed for job. Requesting auth for repair. Additional labor and auth needed from Lowes. ; rqstng P&A on 1 W10811960 (Inner tub) and 1 W11219115 (Outer tub) and 1 W10902814VP (Impeller washplate) and 1 W10752187 (Washplate screw) and 1 W11455453 (Gearcase) and 1 W10915700 (Motor stator) and 1 W10915701 (Motor rotor) and 1 W10754448 (Clutch assembly) and 1 W11027980 (Screw)"

Installed door. All checks OK

Inspected unit and found mice inside the unit. The customer stated it has not been used for roughly 12 years. Found several dead mouse inside the unit. Mice have caused damage the wiring harness and the pressure sensor. Provided information to the customer and recommended due to extensive damage the wiring harness is that the unit not be repaired. This unit has been in a garage/shed for the past 12 years.