"Customer states that unit will finish a cycle then restarted in the wash portion. Every time they use it it goes through 2 cycles. No error codes stored in control and it went through auto test fine. Control is shorted causing issue. Replaced control, calibrated control, and ran to test. All ok. Unit is operating as it should."

"Customer states that unit has been making a popping sound from the rear of the machine. Machine isnt currently making the noise. Put unit into forced mode. Ran evaporator fan, damper, compressor, and condenser fan. No noise from any of them. Ice maker cycled with no abnormal noises. No noise from water dispenser. Allowed unit to warm up to make compressor come on naturally. No noise from unit at this time. Unable to duplicate concern of noise."

"Ice maker is frosted up again. We've performed the service bulletin, replaced auger assembly with fan, replaced PCB as well. Issue is still coming back. Unit is showing 40c error again. Ice room fan error. Documented all required photos to submit for replacement. Contacted Samsung and gave information. Unable to do video call with them due to poor signal. Emailed info on to Samsung and waiting on response."

Installed all provided parts and verified that unit no longer leaks.

Installed all provided parts and verified evaporator fan is running. All ok. Advised customer that temperature should be back to normal in 24 hours.