Inspected unit and found door strike not consistently latching. Made adjustments and ran multiple test cycles. Unit draining now properly. All checks ok.

Cleared out drain pump. Instructed customer if this happens again it will not be covered

"Inspected the unit and found the plastic at the bottom of the right fresh food door cracked and making a popping sound as it opens. The unit is stainless steel, three years old and located in the kitchen. Ordering parts.; rqstng P&A on 1 LW10858417 (Right door) and 1 W11178521 (Nameplate)"

Unit needs inner and outer basket and inner spin basket due to bearings being worn out and dragging extremely bad. No repair. Emailing estimate

Inspected the unit and found it still in the box. Customer stated they just received the unit within the last 30 days and it was damaged upon arrival. They called American home shield American home shield told them to call GE because it would be covered underneath warranty. Took pictures of the box and the unit and found the door misaligned and the hinges damaged along with the side of the unit damaged and the frame of it damaged. Called GE and they stated that the damage is not from manufacturer defect but was damage due to shipping and that the customer should reach back out to American home shield or the shipping company to resolve the issue. Shipping damage is not covered underneath GE warranty. This unit was purchased by American home shield to replace an old microwave.