We are very dissatisfied with the service. The main reason for the call was no cold water and one of the vegetable drawers not closing right . We find out there is no reservoir for cold water, was this a factory issue? This is something that should have been known on Frigidaire’s end as soon as they were given the serial number when we called to report the water wasn’t cold. Your technician checked the veggie drawer and recognized the problem but offered no solution. So no we don’t feel any problem was resolved and will not purchase any Fridgidaire product again , we will give our negative opinion to everyone we know about your brand and service

Sam was very prompt. He was experienced and friendly. The problem was discovered and eliminated quickly. We appreciate all of these qualities in service technicians

Kevin was knowledgeable and provided quick and excellent service. Will definitely be using Authorized Service for all future repairs.

Sam did a fine job, was prompt and professional. But since replacing the icemaker, the rate of ice cube production is very slow. Is there a timer setting or similar that can be adjusted? The bin is still far from full after a whole week of operation with only moderate dispensing. Please contact me.