Kevin was very efficient and technically skilled. He quickly identified and resolved our problem with frost build up in the freezer compartment. He was polite, friendly and highly professional at all times.

The problem that we initially had was resolved after the visit. However, he removed our ice maker and when I put it back, it no longer works. I went back and forth about calling again to have someone come out and fix that problem, but I was petrified of the same person being sent out. He was overall very disheveled (shirt half out and zipper down), had open wounds on his arms and legs that were exposed, he was dirty (left finger prints/smudges on the white inside of the freezer), but the worst part was his smell. I had the AC on, but had to open every window. I have an air purifier that turns red when the air quality is bad and his presence actually changed the air quality. I know this is a tough conversation to have with anyone, but this should not be how the company is represented.

As it turned out, Kevin didn't have to do much to fix my problem but he was very professional and knowledgeable.

Very efficient and professional