"Inspected the unit and found the shift actuator had not shifted correctly and not making good connection with the splutch, causing the loud sound. Rest the unit and ran a test cycle. All checks ok."

Inspected the unit and found the door damaged. Called American home shield and advised of issues. American Home shield advised the door and handle are cosmetic issues and not covered under warranty. Advised the customer to contact AHS with any questions.

"Inspected unit and found the fresh food and freezer section much warmer than normal. Found ice buildup behind both the fresh food and freezer section evaporator covers causing the drain lines for both sections to be completely frozen over and clogged. This has caused water to leak from the drain channels in both sections and leak onto the ground surrounding the unit. The ice buildup has caused the fans to go out and is preventing the unit from maintain temperature. There are hairline cracks behind the fresh food and freezer section evaporators which are allowing warm air to enter into both sections and cause the unit to overproduce ice and lead to clogging the drain lines. The unit is not repairable as the liners are not a repairable/replaceable part on the unit. The only option is to have the unit replaced which the tech also recommends. The damage to unit is normal wear and tear and its not due to neglect or lack of care for the unit. The unit is 11 years old, the only refrigerator in the home and located in the kitchen. Report emailed to customer "

Inspected the unit and found it off-balance. Move the clothes around and ran a drain and spin cycle and the unit functions much better. Advised the customer I could not find a defect with the suspension rods or with the control hall sensors under the speed of the unit. Provide information of the customer in regards to the units weight and how the suspension rods function versus an older unit that had a tripod design and is much heavier.

"Inspected the unit and found glass in the drain pump area, insulation catching on the right hinge spring, upper rails loose, the washer sump filter had been removed and the flood safety sensor activated. Made adjustments and repairs to the unit. All checks ok."