Inspected unit and found low water flow through the drain line. Drain pump is running strong. Customer stated they have used the unit several times without issues. Advised the customer that our company does not handle drain lines and told them I would call home buyers warranty and let them know they need a plumber.

Inspected the unit and found it filled with water. Replaced pump and drained the unit. Ran a test cycle and found the lid latch not closing properly. Installed new lid that. All checks OK.

Inspected the unit and found the control board and door latch miscommunicating and pausing the unit during the cycle. The control board part is covered under 5 year warranty. Customer does not have the receipt and will contact LG to obtain a purchase/register date.

Inspected unit and found the user interface console damaged. The damage to the unit is considered cosmetic warranty and only covered under the first 30 days of the manufactures warranty. Provided estimate and emailed customer.

"Inspected unit and ran a test cycle. Found gearcase squeaking and grinding. Ran a quote for Aarons for the gearcase, pulley, and belt. Aarons declined repair."