"Inspected the unit and found multiple error codes for shorted keypad, miscommunication, shorted meat temp prob, and disconnected keypad. A miscommunication error code indicates the control, display, and appliance manager boards are not responding consistently together. Unfortunately the code does not provided with of the 3 components are at fault. Main control no longer available.not a recommend repair due to inconsistency with which component is causing the issue and would require replacing multiple boards and could not guarantee the repair. Customer declined repair at this time."

"Inspected unit and found the gearcase cracked and the basket not sitting completely down onto the tub. Tried to recalibrate the unit, but the basket/tub would just shake all over the place. Inspected the underside of the unit and found small amount of grease leaking onto the underside components. Attempted to remove the wash plate and bolt was seized on gear case. Unit will need a complete tub rebuilt. Advised the customer a tub rebuild consists of 10-14 parts to rebuild the entire tub assembly. Unit is located in the upstairs hallway. Unit would need to be relocated to a garage or living room with enough space for 2 techs to rebuild. Not a recommended repair due to size and scope of repair and high risk of continuing issues. Current Whirlpool warranty will repair unit if parts are still available, parts are available. Advised the customer to not use the unit at this time as it could be damaged more. Customer wanted to think about doing the repair or just replacing the unit out and would be in touch with us if they decided they want to move forward with the repair."

Inspected unit and found the faulty board. Part is no longer available.

"Inspected the unit and found damage and leaks from two different hoses. Also found the detergent dispenser assembly leaking, and the display board not responding consistently with the main control board. Provided a rough estimate for repair and with all the issues to the customer and they declined repair at this time."

"Inspected the unit and found the deterioration to the drum, front and rear bulkhead, and door assembly. The unit has been overheating and has damage components on the unit. The control is no longer available. Contacted AHS and advised of issues. AHS to submit for replacement options."