Checked unit over found that the unit would not drain properly due to their being debris in the drain hose and in the tub and drain pump. Disassembled unit, cleared all hoses and drain pump as much as possible. Tested unit multiple times no debris came into the filter housing. Drained fine and checks OK

Installed parts listed, all checks okay

Installed parts listed, all checks okay

Installed parts listed, all checks okay

Install new drain pump and main board cycled unit test OK

Inspected the unit and found it leaking at the tub and heating element. This is caused by the heating element overheating and warping the tub. Called American home shield and advise them of the issues. American home shield is sending the unit to replacement options and will contact the customer. Auth #107JJJA

Installed parts listed, all checks okay

"Customer states that unit is making a squeal noise. Noise is coming from the left rear roller. It is locking up. Right rear roller came free from the shaft. Belt is frayed. Idler and front rollers are good. Replaced rollers, belt, and cleared unit of lint. Ran to test. Motor is making some cabinet vibration noise. All ok. ; used 1 6602-001655 (Belt), and 2 DE7523 (Roller) from stock"

Installed parts listed, all checks okay

"Customer states that unit wont maintain the temperature in bake. Inspected unit and found the bake element shorted open. Inner, and outer broil elements are good. Convection element is good. Temperature sensor is good. Unit wont maintain the temperature due to the shorted bake element. Installed new element and ran to test. Unit is heating and maintains the temperature. All ok."

Inspected the unit and found the waterline clogged and unit not making ice and the icemaker blocked with ice. Cleared blockage and found the waterline running to the icemaker frozen over. Made adjustments and replaced the water filter for the unit. The water dispenser is not working properly. Advised the customer they will need to defrost the unit for at least 24 hours with the doors open and the unit powered off to allow the waterline running to the icemaker to defrost. Unit cannot make ice until the waterline is defrosted.

"Inspected the unit and tested the hot and cold water valves, shift actuator, lid lock, temp sensors, motor and capacitor, drain pump and basket. All mechanical checks ok. Recalibrated the unit and made adjustments to the drain hose as it was not placed/installed with a standard height loop (which can cause issues with the uni). Explained to the customer to use no more than 2 tbs of liquid detergent (or 1 pod) and to dilute it prior to placing in the washer. Explained to the customer that the dryer runs off a timer and the washer runs off a smart control board. Advised the best way to run the unit is to add the diluted detergent first, then clothes, select your cycle options, close the lid and press start. Advised every time the customer opens the lid or changes a setting after pressing the start button you increase the odds of confusing the smart board as it is constantly trying to figure out why you opened the lid/changed a setting. Once you press start you should not touch the control or lid until it finishes. If you need to change a setting or add more clothes always pause the and then do so. Once you press start again give it time to try and evaluate what you changed. All checks passed."

"Inspected the unit and found the gear case failed along with the water valve, tub assembly, and support. The unit was manufactured in 1976. The unit is no longer repairable. Called American home shield and advised to replace the unit. Auth135#JLMI"

Inspected unit and found the handle cracked and the temps not reading correctly in the fridge. Made adjustments to the temp and door. Contacted American home shield and provided photos and advised of the issues. Handle is not covered in the warranty. Advised customer. Auth #270MSRI

Cabinet is bowed non repairable

Ice maker wont shut off and needs replaced. Customer thinking about repair.

Installed new ice maker and checks ok

Unit has a refrigerant leak and is non repairable contacted Ast-Joe-

Pressurized system found leak in the heat exchanger going into the cabinet which is non repairable, called Frigidaire-Russell-case#85930560 gave customer the case #; used 1 A19676501 (Dryer) from stock

Inspected the unit and found that the control board was glitching in and out. Customer declined repair

Inspected the unit and found that both the broil and bake elements were functioning normally. Set a preheat for 400?. Unit was up to temperature in 10 minutes. All checks OK

Inspect the unit and found that water was spewing out of the customers drain due to a clog. Customer will need a plumber

Inspected the unit and found That everything had been hooked up correctly by installers except for the loop was not high enough on the drain line. Looped the drain line higher. Ran a test cycle. All checks OK

Inspected the unit and found a failed icemaker. Replaced icemaker with truck stock. All checks OK; used 1 W10882923 (ICE MAKER) from stock

Inspected the unit and found a code for a pressure sensor fault. And an off balance load. Cleared pressure sensor tube. Ran a pressure sensor test. Unit passed the test. Inform the customer to only use one pod no matter what size load. Or 2 tablespoons of liquid detergent no matter what size large. Ran multiple tests and test cycles. All checks OK unit is good to go

Found harness to water valve not seated correctly. Adjusted and all checked ok.

Inspected the unit and found it leaking from the door glass. Removed the door. Disassembled the door and the hinges. Cleaned around the door seal and the glass. Repositioned the glass. Reassembled and reattached the door. Ran a test cycle. All checks OK. Informed the customer that if it leaks again that the part is no longer available.

Inspected the unit and found a void or breach in the liner and foam on the back wall. Causing an ice ball on the back wall and leaking in the interior. Unit is not repairable

Installed new parts. All checks ok.

Inspected unit and found the start button on the UI was no longer depressing. Gave customer quote for UI and light pipe that lays over UI board. Found one part on back order. Customer declined repairs.

Installed new parts. All checks ok.

Installed new parts. All checks ok.

Installed new parts. All checks ok.

"Customer states that the display is dim, missing segments, and water selection light doesnt come on. Unit also has issues with over dispensing ice and water coming out at times when dispensing ice. Inspected ice bucket, auger, and cube solenoid. All are operating as they should. Dispenser door is closing fully. Tested dispenser and its working properly. Advised customer that the ice in cubed comes out fast and this is normal. Display needs replaced. Please order. ; ordrng 1 5304527931 (User interface)"

Ordering icemaker. ; ordrng 1 W10300024 (Ice maker)

Lower ice maker is leaking. And customer states that the upper ice maker is not making ice. ; ordrng 1 241798233 (Lower ice maker) and 1 243297613 (Upper ice maker)

"Check unit over found with unit would not heat up properly and was making extremely loud buzzing noise. Found shorted magnetron, capacitor and transformer. Model and serial tag is completely missing I did upload the pictures to send to American home shield.; rqstng P&A on 1 #### (Transformer) and 1 ##### (Magntron) and 1 #### (Capacitor)"

Unit has a refrigerant leak non repairable internal called AST -John-; ordrng 1 WR55X35727 (Cont brd)

Evaporator fan is out ordered part ; ordrng 1 W11024089 (Evap fan motor)

Auger motor is stripped out ; ordrng 1 5304526014 (Auger)

Inspected the unit and found the control board dead and the door latch damaged. Ordering parts. ; rqstng P&A on 1 W11170319 (Control) and 1 W11307244 (Latch)

Tech was assigned as a helper;

Customer states that unit runs for about 5 seconds and the motor shuts off then comes back on about 40-45 seconds later. Air flow indicator came on once. This came on because of heat build up from no air flow when the motor shuts down. Motor is overheating causing the thermal overload to shut the motor down. Once it cools enough it restarts. Unit has a very large amount of lint built up again. I just cleaned unit when I serviced in September. Inspected unit to see why the lint is escaping and found the lint screen housing loose. Housing wont tighten up. Plastic is stripped. Unit needs motor assembly and lint screen housing. ; ordrng 1 DC93-00101U (Motor assy) and 1 DC97-16741A (Lint screen housing)

Unit needs ice maker and water valve. ; rqstng P&A on 1 1111 (Ice maker) and 1 1111 (Water valve) and 1 1111 (Water line to ice maker)

Unit needs ice maker. ; O-emld tckt

Inspected the unit and found that the gear to the auger motor was stripped out. Ordering part; ordrng 1 2188918 (Gear)

Checked unit over found at the unit had a frozen fan and frozen drain line. Removed rear cover cleared out frozen drain. Removed back cover and fixed duckbills and drain lines. Sealed up interior lines of refrigerant. Reassembled unit tested checks OK

Unit has shorted control no repair.

Removed control board and found that the ribbon connector was not secured properly reconnected ribbon connector and tested checks OK

Checked unit over found that the unit was giving error code for pressure switch. Replaced switch and tested checks ok

Not covered repair due to neglect. Sent video to office.

Replaced shorted heating element. Checks ok ; used 1 DE486A (ELEMENT) from stock

Replaced broken switch checks ok; used 1 316436001 (ELEMENT SWITCH) from stock

Unit needs new control and lid latch due to flooding. Not covered. Spoke with Rent a center.

"Called customer advised that i heard that noise he is talking about yesterday and it is coming from the tension of the springs or the base of the unit. Its not the gearcase, motor or pump"

Installed new main board and lock assembly, cycled and all checks okay

Replaced parts listed checks ok

Checked unit over found that the markings around each one of the burner switches were worn down and you could not read them correctly. I informed the customer that this is considered cosmetic and it is not something else you will cover.

Unit is six years old in the laundry room. Customer states that the unit will not tumble unless you turn the drum by hand, then it will go. Motor is shorting out. Replaced motor assembly and ran to test. Unit is tumbling and heating as it should. All OK.

Installed all provided parts and verified correct operation. All ok.

Unit hot surface light is flickering. Tightened down red wire to the light. Checked ok

Unit front left burner is not lighting. Found some kind of build up on the orfice. Cleaned off and unit and it is working fine.

Inspected the unit and found the motor locked up. Advised customer they could have potential issue with the gearcase and future issues with the water valve. Provided information to the customer and they are planning on replacing the unit.

"Inspected the unit and found the front burners not working properly. Installed new burners, all checks ok. The element on light stayed on. I advised the customer this is not a concern and to not be too worried about it unless the burners are actually staying on. Tara approved estimate."

Inspected the unit and the customer said they had an error code of 11. Used water valve. Ran the hot and cold water valves and both of them function properly. The hot water valve took over a minute before hot water came out of it. Advised customer to use cleaning tablets on a regular basis and that they may need to run a hot cycle and then restart it due to how long it takes for hot water to enter into the unit.

Auto er states that unit wont heat in bake or broil. Checked for amp draw from both Ignitors. Bake isnt drawing any amperage and broil is weak. Replaced both ignitors and ran to test. Both broil and bake operate as they should.

Installed new main board and reset unit. All checks okay

Unit has rust on the doors called AHS-Katrina-161KMLI rust not covered

Water valve and union leaking replaced and took picture for customers to show insurance and checks ok; used 1 W10408179 from stock

"Inspected unit and found an error code for the hot water valve and the unit being off-balance. Found the customers hot water heater not functioning and so no hot water entering the hot water valve which is what caused the error code and not allowing it to run through a complete cycle. Advise the customer to only use tap cold water setting until the hot water heater is fixed. Adjusted legs and re-calibrated the unit. Ran a test cycle in the unit filled with water, washed, drained, and spun on a low medium and high cycle without any issues. I did have to remove several articles of clothing from the middle of the basket as it continued to be off-balance. Advised the customer to monitor how theyre loading the unit and keep clothes out of the middle. No other issues found, all checks OK"

"Inspected the unit and found multiple error codes, found the control board not sending the correct voltage to the pump when activating the drain cycle. Found several other error codes indicating major issues with the display board and control board. Advise the customer due to the age and the cost of repair would be better if they just replace the unit."

Inspected the unit and found a failed drain pump. Replaced drain pump with truck stock. Ran a test cycle. All checks ok ; used 1 203885 (PUMP) from stock

Inspected the unit and found loose wiring on the control. Secured wiring. Explained to the customer that if problem persists they will need a new control. Also saw that one of the infant switches was just about burn out. Ran a test cycle. All checks OK

Inspected the unit and found that there was no power getting to the outlet. Customer will need an electrician.

Installed parts listed, all checks okay

Filter housing and ice maker are leaking bypassed filter housing and installed new water valve

Inspected the unit and found that the dryer was not getting 240 V from the outlet in the wall. Customer will need an electrician

Inspected the unit and found a failed sump motor assembly. Customer declined repair

Installed parts. Ran a test cycle. All checks ok

Inspected the unit and found that the waterline had been screwed onto the water valve crooked. Stripping out the water valve. Unscrewed water line. Removed case brake line. And wiring harness. Applied plumbers tape to the threads. Rethreaded and tightened a new elbow onto the valve. Removed old elbow. Installed water valve. Reinstalled all connections. Turned on water to the unit. Reapplied electric to the unit. Ran a test cycle. All checks OK

Inspected the unit and found a failed heating element. Replaced heating element with truck stock. Ran a test cycle. All checks OK; used 1 D510329P (ELEMENT) from stock

Inspected the unit and found the beginning stages of a sealed system leak. Customer declined repair

Inspected the unit and found that it was throwing a code for the cooling fan speed sensor. Used oven dolly to remove oven from the wall. Exposed the cooling fan. Removed the cooling fan. Secured all connections and blew off all debris and dust. Reinstalled. Moved unit back into the wall. Secured. Ran a test cycle. All checks OK.

Inspected the unit and found a failed auger motor. And a clogged drain line. Replaced auger motor with truck stock. Pulled unit out removed drain line. Unclogged. Reassembled. Ran a test cycle. All checks OK; used 1 242221501 (AUGER) from stock

Installed parts. Ran a test cycle. All checks OK

"Upon arrival put unit into diagnostic mode. Found when unit would try to spin, only the agitator was spinning. This is due to the drive hub stripped and not catching the tub properly. Attempted to take agitator off but it was not coming off. Discussed with customer the next steps. Customer declined further repair."

Inspected unit and found the freezer door hard to pull out and sometimes wont close easily either. Opened freezer and found a large sheet of ice on the bottom of the freezer. Pulled unit out and found drain tube clogged up with dirt. Cleaned drain tube and defrosted drain line. Defrost ice and made sure door would open and shut properly. All checks ok.

Installed parts listed, all checks okay

Installed parts listed, all checks okay

Installed parts listed. All checks okay

Unit compressor is buzzing. Compressor is hot. ; ordrng 1 242047604 (Filter dryer) and 1 241650212 (Compressor) and 1 297259515 (Start device)

Inspected unit and found unit not heating up. Put unit into diagnostic mode and found error code f4e4 for L2 not getting proper voltage. Ran an automatic test and found L1 gettin proper voltage but not L2. Checked voltage from the outlet as well as at the back of the unit. Both places were getting proper 240v. Checked connections on the back of the control and all were fine. Found no obvious damage to any wiring either. Gave customer quote for control board. Customer wants time to think about repair.

Customer states that unit wont spin. Checked control for error code. Found F7E1 basket speed fault. Ran tachometer test and control isnt sensing movement. Replaced actuator and ran to test. Unit now senses the movement but is barely moving. Found the capacitor testing bad. Replaced and ran to test. Unit operates as it should. All ok. ; used 1 W11158830 (Capacitor) from stock

"Customer states that unit isnt cooling in both sections. They hear a hum then a pop noise shortly after. Noise is the thermal overload on the compressor tripping. Inspected compressor and found it drawing 8 amps. Not dropping any lower before thermal trips. Unit needs compressor, drier, capacitor, and overload. ; ordrng 1 WR87X40525 (Compressor kit) and 1 WR87X30875 (Drier) and 1 WR07X10131 (Overload) and 1 WR55X24064 (Capacitor)"

"Customer states that unit wont spin and was making a clicking noise. Checked unit for error odes and found unbalanced code. No other codes present. Ran diagnostics cycle and unit operated as it should. Unit does make a dragging noise in spin. The clutch assembly isnt fully disengaging. This is causing the noise and out of balance codes. Unit needs clutch assembly, wash plate, shifter, and main control. ; ordrng 1 DC92-02393A (Main pcb) and 1 DC31-20014C (Shifter) and 1 DC97-18439B (Clutch assembly) and 1 DC97-21786A (Wash plate), states that autho needed"

"Unit is 14 years old in kitchen. Customer states that glass turn table is missing and the turn table adapter wont reinstall. Inspected unit and found the unit missing an adapter for the motor to turn table. Motor shaft is also damaged. Unit needs turn table, adapter, and motor. Unit is a oven/micro combo. Microwave has to be separated from the oven to install new motor. Need 2 job count. ; ordrng 1 W11373838 (Turn table) and 1 W11126044 (Shaft) and 1 W10911403 (Motor)"

Unit is 14 years old in kitchen. Customer states that the unit wont cool and wont dispense water. Forced unit into test mode. The compressor and condenser fan will not run in test mode. Checked for voltage at the compressor and only getting 6vac. Control isnt sending proper voltage to the compressor and fan. Dispenser wont operate because the switch is shorted. Unit needs control and dispenser pad. ; ordrng 1 2321728C (Control(NLA)) and 1 2305307CE (Dispenser pad(NLA))

Inspected unit and found the ice maker making ice but starting to freeze up. Also found flapper not completely sealing against the door allowing moisture to get inside and causing the ice to melt and freeze back together. Ordering parts. ; rqstng P&A on 1 DA97-15217D (Ice maker) and 1 DA97-13829C (Ice dispenser module)

Damper and fan not opening properly to move air. Called Tom and he ok'd the estimate @RAC; ordrng 1 WPW10464673 (Fan) and 1 W11087463 (Damper)

Inspected unit and found the compressor locked up. Found the fresh food section and freezer section at room temperature.; rqstng P&A on 1 Xxxxx (Compressor) and 1 Zzzzz (Filter drier) and 1 WR55X30629 (Capacitor) and 1 WR08X10111 (Start device)