Local Reviews
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Kevin M.
REFRIGERATOR WHIRLPOOL ED5JHGXRQ00 "Kitchen-15 yrs- not defrosting properly bimetal is stuck open and cont brd not sending signal to go into def; ordrng 1 4388932 (control,defrost adap) and 1 W10225581 (defrost bimetal)"
Brad A.
WASHER WHIRLPOOL WTW8900BC0 "Found bearings dragging making loud noise and bringing up SD error code. Needs new outer tub with bearings, new washplate ,stator, rotor, and FPS sensor. Located in the laundry room, manufactured 4/2014. Extra labor on this repair.; rqstng P&A on 1 280146 (rotor) and 1 W10178988 (sensor) and 1 W10380698 (washplate) and 1 W10381077 (tub-outer) and 1 WPW10419333 (stator)"
Kevin M.
REFRIGERATOR SAMSUNG RF25HMEDBBC/AA Unit is frosting up in ff food section and sencor is open cust paid in full; ordrng 1 DA32-10104N (temp sensor) and 1 DA97-13757A (FF FAN ASSY)
Brad A.
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Found freezer door gasket not sealing properly, ordered new door gasket.Samsung ticket number-4155154925; ordrng 1 (FREEZER DOOR GASKET)"
Brad A.
DISHWASHER SAMSUNG DW80R2031US/AA "Found leaking at drain pump connection to sump, found water valve leaking. Ordered sump assembly and water valve. Located in the kitchen, manufactured 2019.; rqstng P&A on 1 DD81-02265A (INLET VALVE) and 1 DD82-01376B (SUMP ASSEMBLY )"
Tim R.
WASHER LG WT7100CW Checked unit over found that the unit wasnt spinning out and was banging. Found rear suspension rod making noise and not locked into position causing out of balance.
Tim R.
WASHER GE GTW220AC5WW Replaced lid lock due to being shorted. Instructed customer to switch water lines because they were backwards. Too rusted so I didnt try. Also customer extensions for drain hose was leaking. Explained to customer.; used 1 WH01X27954 (LID LOCK) from stock
Tim R.
WASHER WHIRLPOOL WTW7500GC2 Checked unit over found clothes inside tub under inner basket. Also found clothes inside the drain pump removed drain pump cleared out clothes and removed in a basket cleared out clothes also. Tested checked OK
Tim R.
DRYER LG DLEX4370K Found blower wheel had come loose and wasnt venting properly. Fixed blower wheel checks ok
Tim R.
REFRIGERATOR BO SAMSUNG RF28HFEDBBC/AA Customer stated unit was dripping water. Couldnt find any leaks or issues with water. Adjusted freezer door and seal because they were getting frost build up on their food.
Tim R.
COOKTOP THERMADORE n/a Removed unit and replaced ignitor. Checks ok. Unit is 10 to 12 years old in the kitchen
Tim R.
OVEN FRIGIDAIRE FEF376ASE Check unit over found the door lock was not opening and closing correctly. Fixed switch on door lock. Checks OK unit is about 15 years old in the kitchen white. If you need continues to act up it will need a new main control.
Tim R.
COOKTOP FRIGIDAIRE GLEC36S8ABA Checked unit over found that the unit needed the left side bridge burner. No repair.
Steve G.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Door not closing right. Found the top part of the strip was off. Reseated .. test ok.
Steve G.
RANGE GE JGBS66EEK1ES "installed new bake ignitor, cycled"
Steve G.
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A All operations check ok .
Steve G.
DRYER - ELECTRIC LG DLE7100W All operations check ok .
Steve G.
REFRIGERATOR/TOP GE GTE18ETHPRWW Noticed a slow drip coming from the blue water line where it attaches onto the water valve. Cut off the bad section and installed new barrel and plastic compression fitting. Turn on water to check for leaks. After checking for leaks tech did turn off the water to the unit .
Steve G.
RESIDENTIAL REFR KITCHENAID KRSF505ESS01 Installed new icemaker not able to cycle due to customer had water shut off from a boil advisory
Steve G.
WASHER KENMORE 110.2085299 Install new knob and timer cycled unit test
Shawn H.
FREEZER-VERTICAL FRIGIDAIRE LFFH20F3QM0 Upon arrival customer stated that that unit is constantly running. When I arrived unit was plugged in but not running. Control set at 5. Unit was in defrost. Food in freezer is solid. Customer stated that another service company replaced the thermostat after we did for same issue. Let unit run to check frost pattern. Unit has a good frost pattern developing on evaporator. Could not duplicate concern of constant running. Temp got down to 10 degrees while I was present.
Steve G.
REFRIGERATOR FRIGIDAIRE LFHB2741PF Spoke to Jeannette at warranty company. Unit has ice build up on the inside of the back wall of the unit. Indications show that their was a shift in the Freon lines resting up against the wall. Unit is non repairable. Warranty company is reaching out to the customer.
Shawn H.
MICROWAVE GE JVM3160DF4WW Installed new door and grille. All ok.
Shaun S.
REFRIGERATOR WHIRLPOOL WRB322DMBB "Removed and replaced damper on unit, ran and tested with customer present, unit checks ok"
Shawn H.
RANGE GE JB650DF1BB Installed oven control and ran unit to test. All ok. Broil element is shutting down the way it should. Please mail out invoice.
Shawn H.
REFRIGERATOR FRIGIDAIRE FFSS26152S5 Upon arrival found supply line leaking at water valve. Removed line and reinstalled correctly. No more leaks. Leveled doors and installed kick plate that delivery guys didnt install. Customer did not have a receipt and was never given one from delivery driver. Unit was swapped out under warranty from Electrolux.
Shawn H.
RANGE BOSCH HDI8054U/01 Installed all provided parts and ran burners to test. All have good flame height and adjustment now.
Shaun S.
DISHWASHER FRIGIDAIRE FFCD2413US2A "Removed and replaced motor on unit, ran and checked out, unit was functioning upon techs departure Replacement of motor was part warranty"
Shaun S.
MICROWAVE SAMSUNG ME18H704SFW "Upon arrival tried to install bulb that customer had for tech, bulb will not fit in socket properly, upon looking at old bulb versus new bulb there is clearly a difference in the two, showed customer tech findings, also replacement bulb was a GE under counter LED bulb not for a microwave or appliance period, customer to take old bulb with him to Loews and see if it can be matched up, if not informed him he may have to contact Samsung directly"
sam.robertson@authorizedco.com
WASHER SAMSUNG WA48J7770AP/A2 Installed parts. Door opening and closing properly. Run a test cycle in the unit is functioning properly. All checks OK
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRF555SDFZ "Inspected unit and found temperatures in the refrigerator section ranging anywhere from 45° to 22°. The temperature range in the refrigerator should be between 30 and 40°. The customer had a large amount of items surrounding the vent that brings cool air into the unit, items she complained about freezer were all located around the vent. The items at 45 degrees were at the top right shelf which is another indicator or poor air circulation. I remove the items near the vent and made adjustments to how the customer was filling their unit with items and food. I provided information to customer about why the unit needs to have good air circulation. The unit is functioning as designed. I also advise the customer that if we receive another call where no defects are found that there will be a service charge to come out."
Kevin M.
REFRIGERATOR GE GTH18DBXCRWW Checked unit out temps and everything checked ok instructed cust about blocking air flow unit was packed pretty full but checks ok
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Inspected unit and found condensation buildup around the filter housing. Remove the filter housing and applied food grade sealant trivet warm air from getting into the unit. Advise customer to monitor the unit and to contact us if the condensation returns.
Kevin M.
REFRIGERATOR GE TPX24BRDAWW Damper is NLA Shari checked also
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHT1832PF3 Unit has ref leak would need new compressor & EVAP coil not economical to repair unit
Kevin M.
REFRIGERATOR WHIRLPOOL ED5FVGXWS00 Relay on the compressor was open installed new relay and checks ok; used 1 8201786 (RELAY) from stock
Kevin S.
WASHER GE GTW680BSJ4WS "Replaced valve assembly. Unit checks ok, no leaks."
Brad A.
WASHER LG WM3670HRA "Installed new display board, unit is working properly."
Kevin S.
DISHWASHER FRIGIDAIRE FFBD2411NW6B "Upon arrival had customer start unit, ... unit filled and started washing, let run for about 5 mins. Canceled and started again, no issue. ''
Kevin S.
WASHER GE HTW240ASK5WS "Customer claims unit didnt rinse out. Went over washer features in unit owners manual. Checked by running normal wash cycle, medium load, warm water. Explained how unit does a spray rinse then drains and spins out. She would have to select a deep rinse otherwise. Unit checks ok."
Brad A.
DRYER GE GTD45EASJ1WS "Installed new timer and knob, unit is working properly."
Kevin S.
WASHER ELECTROLUX EFLS627UTT0 "Customer took some pictures of unit, showed some leakage from the dispenser housing. Removed dispenser, checked cleanliness good. Place under faucet in bathroom sink. The only siphoning areas are bleach and fabric softener areas. Watched unit siphon, also noticed some leakage coming out towards the front. Had tested unit in quick wash was able to get unit to leak from front of dispenser and ran down along door seal and into pedestal handle. Noticed both top and bottom halves when snapped together there is a gap , not sure if water is spraying out from there. Used foil tape and did bot sides and tested unit again. No leaks this time. If problem persists customer will call in and will order dispenser first and go from there."
Brad A.
REFRIGERATOR SAMSUNG RF267AEBP/XAA "Found mullion strip not closing properly, picked up part at DAP, installed mullion strip. Unit checks ok."
Kevin M.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Install compressor kit, told cust to give it 24-48 hrs to cool properly
Brad A.
DRYER SAMSUNG DVE45T6000W/A3 "Explained to customer how sensor dry worked and other features on the dryer, was able to help them reverse the door. Unit checks ok."
Steve G.
REFRIGERATOR KITCHEN AID KRSC503ESS00 Ice maker will not go back to the home position. ; ordrng 1 W10873791 (icemaker)
Steve G.
MICROWAVE OVEN LG LMV2031ST/ 00 "Installed new noise filter per techline. Unit still did not light up. Took unit to shop; ordrng 1 1111 (TRANSFORMER. ) and 1 2222 (SWITCH HOLDER), rqstng P&A on 1 3333 (TOP DOOR SWITCH ) and 1 4444 (MIDDLE SWITCH ), ordrng 1 5555 (BOTTOM SWITCH )"
Shaun S.
FREEZER SAMSUNG RF260BEAESG/AA "Upon arrival dound that unit also needs the metal strip that hold evap cover in place that runs down middle of cover, part shows to be NLA but was told by Lowe's that this part should be available in 5 days, to wait the 5 days then see if part can be ordered if not then call Lowe's back and we will proceed from there ; ordrng 1 DA61-08275A (BRACKET)"
Shaun S.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA "Upon arrival found that motor on disp keeps running causing the flap door to continually open and close and not stop, tech was able to seal flap and unplug dispenser until part can be obtained to repair unit; ordrng 1 DA97-13829C"
Shaun S.
DISHWASHER BOSCH SHEM63W56N "Upon arrival found that as you fill up dispenser with rinse aid it runs right back out and down the inner door, soap disp will need replaced ; ordrng 1 12008380 (DISP ASSM)"
Kevin M.
FREEZER FRIGIDAIRE FFFU20F2VW0 Door switch isnt activated properly; rqstng P&A on 1 5304519044 (SWITCH) and 1 5304523792(NOTAVAILABLE) (SWITCH)
sam.robertson@authorizedco.com
OVEN WHIRLPOOL WFG714HLAS Installed igniters. Igniters still not lighting. Checked for proper voltage now and igniters are not getting the correct voltage. Ordering parts.; rqstng P&A on 1 W10331686 (SPARK MODULE) and 1 W10417051 (CONTROL)
sam.robertson@authorizedco.com
DISHWASHER WHIRLPOOL WDT750SAHZ Inspected unit and found the damage to the upper rack and lower rack wheel kits. Ordering parts.; ordrng 1 W10195416 (WHEEL KIT) and 2 W10712395 (RACK ADJUSTER )s
sam.robertson@authorizedco.com
DISHWASHER LG LDP6797BD Inspected unit and found the latch assembly not closing properly with the door shut. Manually closed the latch assembly in the unit turned on and ran without any issues. Ordering part. There is a new floor in the kitchen which puts about a half inch lip in front of the dishwasher. I advised the customer they would have to remove the screws securing the unit in place and pull it out about a door over the new floor in order for the tech to install the part.; rqstng P&A on 1 AGM76209501 (DOOR LATCH ASSEMBLY )
sam.robertson@authorizedco.com
REFRIGERATOR GE GSE25GGHBCBB Inspect the unit and found the evaporator with a partial frost pattern. Ordering compressor.; ordrng 1 WR87X10224 (COMPRESSOR)
Brad A.
REFRIGERATOR FRIGIDAIRE LFHT1817LW3 "Found evaporator getting 10 percent frost pattern, needs an evaporator and dye filter. Ordered evaporator and dye filter. Located in the kitchen, manufactured 4/2011. Transfer repair to Kevin Montgomery if approved per Chris.; rqstng P&A on 1 5303918492 (evaporator kit) and 1 UNKNOWN (DYE FILTER)"
Brad A.
HOME LAUNDRY - E LG WM3500CW/01 "Customer claims unit is taking excessive amounts of time to cycle properly. Also claims clothes are not getting clean enough. Found unit working properly, all operations test ok. Unit fills, agitates, drains, and spins like it should. Wash times are normal.Found water valve not opening properly, ordered water valve.; (HOT WATER VALVE)"
Tim R.
RANGE AMANA AER5630BAS0 Replaced burner switch and control because the unit was intermittently shut down and not come back on. Cooktop continuously worked but the oven would not work at all. Checks OK
Tim R.
DISHWASHER MIDEA MDT24H3AST Fixed handle. Checks ok.
Tim R.
REFRIGERATOR LG LFX25960ST Replaced door seals and cleared ice build up. If unit has more issues then itll need a new dispenser door. Complete door.
Tim R.
DISHWASHER KITCHEN AID KDTE334GPS0 Cleared out drain pump. Checks ok
Tim R.
LAUNDRY CENTER FRIGIDAIRE FFLE3900UW1 Checked unit over found that the unit was filling with water with no issues.
Tim R.
WASHER WHIRLPOOL WTW5000DW0 Replaced parts listed checks ok
Tim R.
WASHER GE GTW220ACK6WW Replaced main control. Checks ok.
Tim R.
DRYER WHIRLPOOL WED4950HW0 Replaced door switch. Checks ok; used 1 3406107 (SWITCH) from stock
Tim R.
MICROWAVE FRIGIDAIRE LMFV164QFA "Replaced all three door switches and glass fuse. Unit checks OK; used 2 5304509459 (MICRO SWITCH), and 1 5304509460 (MICRO SWITCH) from stock"
Tim R.
DRYER GE GTX22EASK0WW Checked unit over found at front slides were worn out. Replaced front slide unit checks OK; used 1 WE3M51 (BEARING SLIDE) from stock
Steve M.
RANGE HOOD THERMADOR n/a Hood extension is very hard to pull open. Binding up due to weight of unit hanging on wall. Called Bosch tech. Theyre reviewing the file. Zacarias.reynoso@bshg.com
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TE4 Icemaker is not working due to faulty heater assembly cubes are not ejecting just keeps clicking. Installed new icemaker unit is operating OK; used 1 241798224 (ICE MAKER) from stock
Steve M.
REFRIGERATOR SAMSUNG RF28R7201SR/AA Installed new control and icemaker along with drain hose. Sealed iceroom with silicone and adjusted water line.
Steve M.
FREEZER-VERTICAL FRIGIDAIRE PLFU1778ES2 Unit has a sealed system issue. Cannot service .
Steve M.
RANGE SAMSUNG NE59J7630SG Installed new clock display
Steve G.
DISHWASHER SAMSUNG DW80K7050UG/AA 02 No repair.
Steve M.
DISHWASHER MIDEA MDT24H3AST Door latch was stuck not snapping shut. Removed door latch. Reset mechanism. Unit closing latching and running properly
Steve G.
DISHWASHER SAMSUNG DW80K7050UG/AA 02 Unit is throwing up an error code. 4C. No repair.
Steve G.
WASHER WHIRLPOOL WTW8040DW0 Wash plate making noise. Installed new wash plate. Cycled. Ci6380635; pckd up 1 W10775188 (washplate)
Shaun S.
WASHER KENMORE 101.295328 "Upon arrival found that stand pipe in wall is backed up and causing water not to drain properly, customer needs a plumber to have drain cleared for proper drainage of wash machine informed her of problem"
Shaun S.
WASHER SAMSUNG WA5451ANW/XAA "Upon arrival found that unit needs a new drain pump installed, gave customer est for repair will call back if repairs needed, service call was paid over phone, she called office to pay it with a card"
Kevin S.
FREEZER GE CFE28UELBDS "Replaced valve, checked and cleaned fill tub best i could coming into icemaker. Told customer to monitor situation."
sam.robertson@authorizedco.com
WASHER SAMSUNG WF45K6200AW/A2 Inspected unit and found an excessive amount of soap suds in the basket. Cleared pressure sensor hose and providing information to the customer about using too much laundry detergent and how that can cause the unit to run through a drain cycle and not fill with water. Ran a test cycle after clearing the air codes and the unit filled with water without issues. I opened the basket and showed the customer all the soap suds inside and explain to them how to prevent this in the future. All checks OK
Kevin S.
WASHER SPEED QUEEN AFNE9RSP113TW01 "Replaced motor control, had customer put in laundry she knew would cause issue. Cycle completed however still educated customer on cycle types and laundry usage. Unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHT1835VW0 Robbin Called customer unit is r600 system-
sam.robertson@authorizedco.com
REFRIGERATOR GENERAL ELECTRIC GNE27JYMKFFS "Customer stated the unit kept making weird noises and they were really loud. Inspected the dampener, freezer fan, compressor fan, compressor and coils and could not locate the unit making loud or abnormal sounds. Made adjustments to the copper coils in the back of the unit on the compressor to prevent them from grinding against the compressor. I advise the customer that it is normal for a new refrigerator to make weird noises for the first three or four months but that sounds well normally go away. I advised The customer to monitor the unit and if it continues to make the sound to try to take a recording to send to the office. All other checks OK"
Kevin M.
REFRIGERATOR WHIRLPOOL GI7FVCXWQ01 Unit was turned off reset unit and turned cooling back on unit started running please mail customer a receipt
Kevin M.
REFRIGERATOR SUMMIT FF-1112BL Installed new def timer not advancing properly causing it to run all the time
Kevin S.
MICROWAVE WHIRLPOOL MH1170XSQ/5 "Unit has no power, and was made in 2008. Checked outlet wiring and voltage good. Unmounted unit. Checked for any loose or damaged wiring none. Checked glass fuse was blown, checked other cavity and thermostats ok. Checked door switches ok. Replaced fuse, tested unit, within 2 secs blew fuse again. Transformer is bad, not recommended repair. Customer is buying new unit."
Kevin M.
REFRIGERATOR BOSCH B20CS80SNS/01 Installed new water valve, the old one was leaking
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2867PF0 Adjusted the fill to the ice maker.
Kevin M.
REFRIGERATOR MAYTAG MFI2269VEM2 Reduced water pressure to unit high water pressure customer may need a plumber to reduce pressure to the refrigerator
Kevin M.
REFRIGERATOR KITCHEN AID KSCS25INSS01 EVAP fan is locked up installed new EVAP fan motor and checks ok
Kevin M.
REFRIGERATOR FRIGIDAIRE FGHC2331PF6 Ice maker motor is locked up not advancing installed new icemaker please mail customer a receipt ; used 1 5303918344 (ICE MAKER) from stock
Tim R.
MICROWAVE GE JVM1870SK03 "Checked unit over found that the microwave was making an extremely loud buzzing noise. Microwave drawing 6 amps. None of the sensor options on unit work. Needs mag, capacitor and diode. Needs control board due to sensor options not working. Unit is 14 years old in the kitchen. Microwave has to be removed to do repair. Major repair. Do not advise repair.; rqstng P&A on 1 WB27X10011 (capacitor) and 1 WB27X10597 (h.v. diode) and 1 WB27X10873 (smartboard) and 1 WB27X10880 (magnetron asm)"
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413US2A Unit needs spray arm. Part is not available anywhere. Let them know what was going on.; ordrng 1 5304517203 (SPRAY ARM)
Brad A.
WASHER SAMSUNG WA50M7450AW "Unit would not power on properly.Found loose connection at user interface, repaired connection, unit checks ok."
Tim R.
DISHWASHER GE GDT625PSJ2SS Needs a main control and display due to no response.; ordrng 1 WD21X23462 (kit svc ui top logic)
Steve M.
REFRIGERATOR SAMSUNG RF268ABRS/XAA Dispenser flapper keeps opening back-and-forth. Dispenser lighting keeps coming on and off. Display control board tape lights keep flickering. Inverter board is too hot to touch compressor fans nothing is running on the unit. Recommend main control with inverter board plus user interface board; rqstng P&A on 1 XXX (MAIN CONTROL) and 1 XXX (INVERTER BOARD) and 1 XXX (USER INTERFACE BOARD)
Brad A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Installed new door gasket, unit checks ok."
Steve G.
DISHWASHER GENERAL ELECTRIC GLD5560L00SS Unit is not washing or drying. Cycled unit. ; rqstng P&A on 1 WD21X10237 (main board dl-1) and 1 WD26X10044 (mechanism asm)
Steve G.
RANGE GE JGBS66EEK1ES Bake ignitor is broken. ; ordrd 1 GEWB13K21 (IGNITOR )
Steve G.
REFRIGERATOR GE GFD28GELDS Unit was thawed out. ; rqstng P&A on 1 WR02X30166 (fresh food fan mount) and 1 WR55X30806 (MAIN BOARD. ) and 1 WR60X29099 (refrigerator fresh f)
Steve G.
HOME LAUNDRY - E ELECTROLUX EFLS627UTT0 Customer states that the unit is leaking from the door. ; ordrng 1 5304505436 (sensor switch) and 1 5304508699 (hinge asmy) and 1 5304514774 (LOCK)
Steve G.
REFRIGERATOR KITCHENAID KRMF706ESS01 reschedule call with customer ; schdld next appmnt for 10/27 TUE 1 pm"
Shaun S.
WASHER MAYTAG MVWC415EW1 Preordered part of new control board ; saved tckt
sam.robertson@authorizedco.com
RANGE WHIRLPOOL GJC3034LB01 Upon attempting to remove the cooktop I discovered the homeowner had uses sealant around the edges between the cooktop and the countertop. Could not remove the sealant and could not remove the cooktop from the counter. I advise the customer that they would need to have a contractor or counter company come out and remove the sealant and remove the cooktop out of the counter so that way the unit is accessible and can be worked on. Customer to call us once the cooktop has been removed from the counter.; saved tckt
sam.robertson@authorizedco.com
DISHWASHER BOSCH SHPM78W55N/10 Inspected unit and found the heater pump faulty. Ordering part.; ordrng 1 12008381 (PUMP AND HEATER)
sam.robertson@authorizedco.com
WASHER MAYTAG MHWE251YL00 Found signs of the unit leaking at the pump and water valve; rqstng P&A on 1 W10212596VP (DOUBLE WATER VALVE) and 1 W10212598 (SINGLE WATER VALVE) and 1 W10730972VP (PUMP)
Kevin S.
WASHER FRIGIDAIRE FAFW3921NW0 "Customer claims unit just stopped middle of cycle. Unit had water in it but customer already removed clothes and removed water they could get too. Apparently door lock must not have stayed engaged. Unit when trying to start cycle just has 1 click from the board and goes to pause on screen. ; ordrng 1 131763256 (DOOR LOCK) and 1 809055306 (control-electrical)"
Kevin S.
RANGE FRIGIDAIRE DGEF3041KFA "Customer claims left front burner not coming on at all.... checked all wiring connections looked good for each burner.; ordrng 1 316238201 (switch DUAL ) and 1 316282000 (element DUAL LEFT FRONT)"
Kevin S.
MICROWAVE SHARP KB6524PS "Customer issue unit would randomly not shut sometimes, immediately re-open. Upon arrival could not duplicate issue at hand. Opened and shut door several times with control button, and tested a few times by push shut. ; saved tckt"
Kevin M.
REFRIGERATOR FRIGIDAIRE LFHG2251TF3 Damper not opening to ff section ordered new damper assy; ordrng 1 5304508009 (DAMPER)
Brad A.
WASHER LG WT7300CW "Found lid lock not closing properly, ordered lid lock. "
Brad A.
DISHWASHER BOSCH SHPM65Z52N/01 "Found water valve not opening properly, found wire connector at water valve not making good contact. Ordered valve and harness.; ordrng 1 00628334 (WATER VALVE) and 1 12014146 (HARNESS)"
Brad A.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Found icemaker will not cycle properly, ordered icemaker.; ordrng 1 W10873791 (icemaker)"
Tim R.
RANGE FRIGIDAIRE FFEF3017LBC Unit has melted wiring harness and control. Needs new control and overlay. Please submit estimated repair.
Tim R.
REFRIGERATOR FRIGIDAIRE LFSS2612TF4 Replaced bins. Checks ok
Tim R.
DRYER SAMSUNG DV42H5000EW/A3 Checked unit over found heater wire had been knocked off in the move due to the vent being pulled out. Reattached wire. Checks ok
Tim R.
DRYER - ELECTRIC LG DLEX8000W Checked unit over found that the power cord had melted. No damage was done to the terminal block removed old power cord and make your screws would go in and out of terminal block. Instructed customer that they need to replace the power cord that it is not some thing that LG will cover. Power cord does not come with unit for manufacturer so it is not covered
Tim R.
DRYER LG DLE7100W replaced shorted heater
Tim R.
MICROWAVE FRIGIDAIRE FGMV175QFA "Replace all three door switches and instructed customer on opening and closing again adjusted door. Checks OK; used 2 5304509459 (MICRO SWITCH), and 1 5304509460 (MICRO SWITCH) from stock"
Tim R.
DISHWASHER JENN AIR JDB1095AWB0 Replaced drain pump. Assembly checks ok
Tim R.
COOKTOP - ELECTR ELECTROLUX EI36EC45KS1 Fixed connection on relay board checks ok.
Tim R.
REFRIGERATOR SAMSUNG RS25H5111SR/AA Replaced control and valve due to icemaker not filling with water. Cycled icemaker in the unit filled with water instructed customer to give it 24 hours before it starts making ice
Steve M.
WASHER KENMORE 11020857990 Unit wont spin due to faulty lid switch. Installed new. Unit operating properly ; used 1 3949247V () from stock
Steve M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 No repair.
Steve M.
DRYER - ELECTRIC ELECTROLUX EFME417SIW0 Install new Belt and tensioner
Steve M.
WASHER LG WM3470HWA Installed new door seal
Steve M.
REFRIGERATOR SAMSUNG RF28R7201SR/AA Installed new control icemaker auger heater tube and ice bucket. Adjusted waterline and sealed ice room with silicone
Steve G.
WASHER MAYTAG MVWB880BW0 Install new control board install new drain pump cycled unit several times test OK
Steve G.
DISHWASHER KITCHENAID KDTE104ESS1 Top console has a piece broken off. Did advise to the customer that warranty will not cover cosmetic issues. Customer states that when she closes the door she hears a noise. Open and close door several times and not able to create the noise.
Shaun S.
WASHER WHIRLPOOL WTW4816FW1 Took pic of floor as asked to per Chris
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL GI6FARXXY06 Inspected unit and found a small amount of ice and frost buildup in the freezer section on the ceiling. Cleared out ice and made adjustments to freezer door switch and gaskets. Applied food grade sealant around gap in between inner and outer liner of the unit to allow the unit to be more efficient and cooling. All other checks OK
sam.robertson@authorizedco.com
WASHER MAYTAG LAT2500AAE Inspected the unit and found the transmission/gear case locked up. Inspected the underside of the unit and found a large amount of oil on the brake assembly and ground. Parts needed for repair are showing unavailable and discontinued. Parts listed below with price. Customer is going to attempt to find some parts.
Kevin S.
RANGE FRIGIDAIRE FPDS3085KFG "Replaced main control, tested all heating functions broil, bake and convection. Placed cookie sheet in oven middle rack had unit heat to 350F. Unit checks ok."
Kevin M.
REFRIGERATOR LG LFC2477OST/01 Installed new icemaker and checked OK please send customer a receipt
Kevin M.
REFRIGERATOR GE GFE26GSKISS Installed new rails and gasket and checks OK
Kevin M.
REFRIGERATOR SAMSUNG RF220NCTASR/AA No repair
Kevin M.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Called tech line-Paul -found faulty wiring nonrepairable
Kevin M.
REFRIGERATOR FRIGIDAIRE FFSS2314QE4A Damper is broken replaced damper motor and checks ok 248.24; used 1 242303001 (DAMPER) from stock
Brad A.
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Installed controls, cover, fan, and led light modules. Unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE FRS26HF6BQ6 "Installed new hinge assembly, unit checks ok."
Brad A.
WASHER WHIRLPOOL WFW72HEDW0 "Installed control and water valve assembly, unit checks ok."
Tim R.
DRYER MAYTAG MED5500FW Check unit over vanity door hinges had broken. And cracked the door. Unit needs inner and outer door. Also needs front panel from where it has dug into the front panel. Needs new touchpad because it does not respond. Has shorted touchpad. Unit is stacked ; rqstng P&A on 1 W10424248 (door outer) and 1 W10651061 (panel) and 1 W11179321 (panel-cntl) and 1 W11229601 (door)
Tim R.
DISHWASHER SAMSUNG ELECTRON DW80K5050UG Chedked unit over found super loud grinding noise when unit is washing and draining. Unit isnt getting hot or drying either. Needs wash motor and recirculating pump and control. Keeps throwing error codes. Unit in poor condition. Do not advise repair.; rqstng P&A on 1 DD81-01640A (RECIRCULATING MOTOR) and 1 DD82-01337B (CONTROL) and 1 DD82-01353A (PUMP ASSEMBLY )
Steve M.
WASHER SPEED QUEEN AWNE82SP113 Unit leaking due to bad water valve assembly. Solenoid leaking. Replaced valve unit operating ok; ordrng 1 XXX (WATER VALVE (DNR))
Steve M.
DRYER MAYTAG MEDB835DW Idler pulley is seized causing loud screeching; ordrng 1 W10837240 (idler pulley)
Steve M.
DISHWASHER BOSCH SHXM98W75N/10 Customer having drain issues with dishwasher again. Re-order main control board and drain pump; ordrng 1 XXX (DRAIN PUMP) and 1 XXX (MAIN CONTROL (PW))
Steve M.
WASHER SAMSUNG WF45H6300AW/A2 "AE6. 3E5. 3E3. All motor control errors ; ordrng 1 DC92-01531B (INVERTER ), ordrd 1 DC92-01621A (MAIN)"
Steve G.
DISHWASHER KITCHENAID KDFE104DSS2 Customer states unit is not trying; rqstng P&A on 1 W10854215 (cntrl-elec)
Steve G.
DISHWASHER WHIRLPOOL WDF730PAYM3 Soap dispenser is not closing. Adv customer that warranty does not cover filters. Did show customer how to clean filter. ; ordrd 1 W10195175 (dispenser)
Steve G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Gasket is falling off right door. ; ordrng 1 W10407212 (gasket-fip)
Steve G.
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Some of the lights are out on the display. ; ordrd 1 242058230 (user interface)
sam.robertson@authorizedco.com
DRYER GE GTDP490ED5WS Inspected unit and found the motor had failed and not starting up unless you manually spin the drum. Ordering parts; rqstng P&A on 1 WE16X20393 (BLOWER WHEEL) and 1 WE17X22217 (MOTOR)
Shaun S.
DISHWASHER WHIRLPOOL WDF310PAAW4 Upon arrival found that spray arm is busted and tub seal needs replaced on unit; ordrng 1 W10340527 (spray arm) and 1 W10524469 (tub gasket)
Kevin S.
WASHER SAMSUNG WF45K6500AV/A2 "Drain pump is faulty, had to drain and also clear clean out. Showed customer how to do this monthly. Ordering new pump.; rqstng P&A on 1 DC31-00178D (DRAIN PUMP)"
sam.robertson@authorizedco.com
WASHER GE GTW460ASJ9WW Spoke with customer concerning the unit and ordering parts.; rqstng P&A on 1 WH12X24380 (CONTROL SWITCH) and 1 WH13X26535 (WATER VALVE) and 1 WH22X29556PW (CONTROL BOARD)
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Inspected unit and found the freezer section light out and the compressor kicking on and then making a loud humming sound and the unit is not cooling. Ordering light and compressor.; rqstng P&A on 1 W10276644 (COMPRESSOR) and 1 W10513424 (LIGHT)
Kevin M.
REFRIGERATOR FRIGIDAIRE FFTR1814TW0 EVAP coil is restricted; ordrng 1 5303918274 (evaporator kit) and 1 5303918358 (DYE DRIER)
Kevin M.
REFRIGERATOR SAMSUNG RH25H5611SR/AA Door latch is broke on ff door; ordrng 1 DA63-08235A (LATCH) and 1 DA82-02488A (LATCH)
Brad A.
WASHER MAYTAG MVWB855DC3 "Found clutch not engaging gearcase properly, installed clutch. Found gearcase still not engaging tub, unit needs gearcase, and washplate will not come out. Needs washplate. Ordered washplate, gearcase, stator, and rotor. Located in the laundry room, manufactured 10/2018.; rqstng P&A on 1 W10811956 (drum assy) and 1 W10902814 (washplate) and 1 W10915700 (stator) and 1 W10915701 (rotor), used 1 W10754448 (CLUTCH) from stock"
Brad A.
RANGE WHIRLPOOL WMH53521HZ0 "Found control not responding properly, found door switches sticking and not closing properly. Ordered switches and control. Located in the kitchen, manufactured 8/2017.; rqstng P&A on 1 W11182110 (cntrl-elec) and 1 W11192678 (interlock) and 1 W11192679 (interlock)"
Tim R.
DRYER LG DLE1101W Checked unit over found that the spoon had gotten behind the blower wheel. Disassembled and removed blower wheel and removed spoon. Checks ok. Unit has crack in wheel. Customer knows doesnt want to repair.
Tim R.
WASHER MAYTAG MVWC200XW2 Reprogrammed control and calibrated. Checks ok
Tim R.
REFRIGERATOR KITCHEN AID KSBS25FKBT00 Dispenser doesnt work. Adjusted bucket to dispense cubed ice only. Checks ok
Tim R.
WASHER LG WM2487HRM Checked unit over found that the unit need new tub. No repair due to cost.
Tim R.
RANGE WHIRLPOOL WFE515S0JS0 Replaced door hinges. Checks ok
Tim R.
DISHWASHER LG LDS5540ST Adjusted dishwasher for customer. Checks ok
Tim R.
MICROWAVE FRIGIDAIRE FFMV1846VBA Installed microwave. Checks ok
Tim R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replaced parts listed checks ok
Steve M.
REFRIGERATOR SAMSUNG RF28HFEDTSR Found loose water line coupling leaking water. Correct issue no more leaking
Steve G.
REFRIGERATOR BO KITCHENAID KRMF706EBS01 Installed new main board a new power board due to unit shutting on and off cycle test OK
Tim R.
RANGE GE JB710SH1SS Replaced burner switch for rear right. Checks ok
Steve G.
DRYER - ELECTRIC SAMSUNG DV42H5200EP/A3 01 "Unit is loud while turning. Installed new front roller and idler pulley. Cycled unit. Customer did have cabinet vibration. ; used 1 DC93-00634A (IDLER PULLEY), and 1 DC97-16782A (ROLLER) from stock"
Shaun S.
WASHER WHIRLPOOL WTW4859XQ0 "Upon arrival found that unit needed to be reprogrammed"
Shaun S.
RANGE KENMORE 790?94038701 "Upon arrival gave customer est for parts that would need to be replaced in order to get proper functioning out of unit, both 8' elements along with the burner blocks for both need replaced, along with the left front infinite switch, and also would need a new back element installed, landlord said she needed to talk it over with management and will call back if repairs desired."
Shaun S.
RANGE HOOD BROAN 11A12T Upon arrival found that unit has no power to it . informed customer that unit will need a electrician
Steve G.
RANGE KITCHENAID KODE500EBS04 Install upper bake element installed stainless steel console panel and upper control relay board cycled unit
sam.robertson@authorizedco.com
WASHER SAMSUNG WA45N3050AW Inspected unit and found some loose wiring harness is on the underside of the unit. Secured harnesses and ran a test cycle. All checks OK
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRT318FZDB00 Inspected unit and found a large amount of ice buildup behind the evaporator. Cleared the ice out and removed the evaporator cover. Cleared ice and cleared drain line of ice. Reassembled the unit. Advise the customer to leave it off for 24 hours to allow a complete defrost cycle to take place. All checks OK
sam.robertson@authorizedco.com
COOKTOP KENMORE 79074403995 Inspected unit and found the front left large burner not consistently lighting. Remove the burner assembly and cleaned the burner. Ran a test cycle and is now consistently igniting. Demonstrated this to the customer and provided information on how to effectively use the unit. All checks OK
sam.robertson@authorizedco.com
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Installed fan motor assembly. All checks OK.
sam.robertson@authorizedco.com
REFRIG/SIDE-BY-S KENMORE 106.5113321 Inspected unit and found condensation buildup around the door on the unit. Applied food grade sealant around gapping between the inner liner and outer liner. All other checks OK.
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 Replace element.; used 1 964P3 (ELEMENT) from stock"
sam.robertson@authorizedco.com
WASHER LG WT7300CW/01 Installed parts. Ran a test cycle in the unit function properly. I explained each cycle and how they worked to the customer and demonstrated several cycles. I advise the customer at the unit is functioning properly and if they have continuing issues they need to speak directly with LG.
sam.robertson@authorizedco.com
WASHER LG WM9000HVA No repair.
Kevin S.
DISHWASHER FRIGIDAIRE FGID2468UF1A "Changed out entire wiring harness. Hooked up power, console good, checked each button interface ok, pressed normal to start dry wash for few seconds. Unit appears ok, no error upon power on hook up."
sam.robertson@authorizedco.com
WASHER MAYTAG MVWX655DW Made adjustments to door switch. Unit is now functioning properly and running through cycles. I demonstrated this to the customer. All checks OK
sam.robertson@authorizedco.com
RANGE LG KEBS207SSS04 Inspected unit and found whenever the breaker was on for the oven the upper oven broiler would kick on and not turn off. The control board for the unit is on backorder and could take up to 60 days to get. Customer declined repair.
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2867PF0 Icemaker isnt advancing replace ice maker; used 1 5303918493 (ICE MAKER) from stock
Kevin M.
REFRIGERATOR SAMSUNG RFG297AARS/XAA Icemaker not advancing properly. Replaced icemaker.
Kevin M.
REFRIGERATOR GE GSL25JGCBLS Installed main brd and inverter and checks ok
Kevin S.
DISHWASHER SAMSUNG DW80M9960US/AA "Replaced parts, ran unit outside of cabinetry, put unit into a 60 wash cycle. Checks for leaks. Placed 8 small cups upright in lower and upper rack and checked later make sure they was full. No error codes come up, went ahead and cleared all error codes fresh. Unit appears ok."
Kevin M.
REFRIGERATOR SAMSUNG RF28HDEDBSR/AA adjusted defrost sensor
Brad A.
WASHER MAYTAG MVWC416FW1 "Installed new control and valve, unit checks ok."
Kevin M.
REFRIGERATOR GE GFE28GMKBES Adjusted their display board and checks OK
Brad A.
RANGE AMANA ACR4303MFW3 "Installed new element, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF260BEAESR/AA Called Aarons customer, no repair
Kevin M.
REFRIGERATOR SAMSUNG RF28K9380SR/AA Found condenser coil plugged up with dirt and dust cleared out
Brad A.
WASHER GE GTW485ASJ1WS "Found control not responding properly, installed new control, unit checks ok. Customer damaged start button and deep fill button. Informed them to press buttons gently."
Brad A.
WASHER LG WT1701CV "Installed new gearcase and washplate, unit checks ok."
Tim R.
WASHER WHIRLPOOL WTW5000DW0 Checked unit over found drain pump shorted and wash plate stripped. Needs drain pump and wash plate. 5 years old in basement; rqstng P&A on 1 W10581874 (pump-water) and 1 W10752283 (washplate)