Local Reviews
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Brad A.
WASHER GE GTW330ASK0WW "Found oil leaking from gearcase, needs new gearcase, clutch, shifter, and belt; rqstng P&A on 1 WH01X24697 (washing machine driv) and 1 WH05X24185 (clutch) and 1 WH05X25036 (mode shifter asm) and 1 WH38X27335 (platform trans asm k) and 1 WH49X25379 (transmission pulley), states that autho needed"
Tim R.
DISHWASHER GENERAL ELECTRIC GSD4000K55BB Checked unit over found drain pump shorted. Replaced drain pump. Ok; ordrng 1 #####(TSDN) (DRAIN PUMP)
Steve M.
RANGE KENMORE 911.956399 Clock timer is not working. Cannot set self clean21 yrs old kitchen; ordrng 1 wb19x10005 (clock)
Steve M.
MICROWAVE FRIGIDAIRE FPMO209KFB Microwave will not power on. Found burnt component on noise filter board. 8 yrs old. Built in kitchen; ordrd 1 5304492543 (filter)
Steve M.
WASHER GE GTWN4250D1WS Unit will not finish cycle not pumping water out properly found faulty pressure switch. Replaced pressure switch washers operating properly; ordrng 1 WH12X10412 (switch pressure (TS))
Steve G.
RANGE - GAS FRIGIDAIRE LGGF3046TFE Customer states that the unit has an error code f11; ordrng 1 FR316419841 (BLACK OVERLAY) and 1 FR5304516075 (MAIN BOARD)
Steve G.
REFRIGERATOR FRIGIDAIRE XXXXXXX Customer states that the unit cover is cracked and letters worn off; ordrng 1 241611218 (label-module cover) and 1 241678710 (cover-module)
Tim R.
DISHWASHER LG LDS5540ST Replaced touchpad. Checks ok.
Tim R.
WASHER WHIRLPOOL WFW9050XW0 Checked unit over found unit needs new control. No repair. Per customer.
Tim R.
DISHWASHER GENERAL ELECTRIC GSD4000K55BB Checked unit over found bad connection on the solenoid engaging the drain. Fixed connection ok.
Tim R.
RANGE FRIGIDAIRE FFEF3012UBB Checked unit over while maintenances man was with me. Explained that the clicking was the relays between bake and broil kicking on and off trying to get unit up to the correct temp. Checks ok
Steve G.
REFRIGERATOR MAGIC CHEF HMWC444DZ Customer states that the door outer glass has condensation build up.Called jeanna at techline. Said door is bad. ; ordrng 1 312260100178 (DOOR)
Tim R.
WASHER LG WM3250HVA Replaced cold water valve due to leaking. Checks ok ; used 1 5220FR2075L (WATER VALVE) from stock
Tim R.
WASHER LG WM2301HW Replaced drain pump due to unit not draining. Checks ok.; used 1 4681EA2001T (DRAIN PUMP) from stock
Tim R.
DRYER SAMSUNG DV40J3000EW/A3 Replaced rollers. Checks ok; used 2 DC97-16782A (PLASTIC SUPPORT) from stock
Tim R.
DRYER SAMSUNG DV45K6200EZ/A3 Reattached interior vent. Checks ok
Shawn H.
RANGE GE CGS700P3M1D1 Customer states that unit will preheat but a few minutes after it shuts down and displays lines on the display. Preheated unit to 350 to test. Unit heated to 350 fine; after 6 minutes of maintaining 350 the control went blank and reset like a power failure occurred. Unit needs main control and u/I. ; ordrng 1 WB27X31708 (cntrl u/i ) and 1 WB27X32099 (main cntrl)
Tim R.
WASHER LG WT4870CW Ran unit through two quick washes and drain and spins no leaks. Added clothes ran through a normal wash no leaks drained out no leaks. Instructed customer to observe unit for leaks.
Shawn H.
RANGE AMANA ART6100E Found oven door lock stuck closed. Freed door and found door latch lever bent preventing latch from fully releasing. Lever cannot be straightened and needs replaced. Part is NLA as of 2015. Unit is in kitchen and is 23 years old. ; rqstng P&A on 1 303039B (latch arm(NLA 10/15))
Steve M.
REFRIGERATOR FRIGIDAIRE DGHF2360PFAA "35.5 in crisper drawers. Removed all drawers, check for air leaks, adjusted shelving, adjusted freezer door alignment. Tested thermistor in cabinet liner checks 45 degrees, main PCB reading 44. Repositioned thermistor is cabinet to ensure absolute best exposure for accurate temperature reading.Wayne at tech ran through diag. Checks ok82727280"
Steve M.
WASHER WHIRLPOOL WTW4900BW0 Washer is leaking water. Found small pinhole in pressure hose. Removed bad section of hose near air trap. Unit pertains properly.5 yrs old basement
Shawn H.
DRYER LG DLE0332W Checked unit and found thermal fuse shorted open. Replaced thermal fuse and cleared unit of lint. Ran to test. All ok. Unit is heating fine now. ; ordrng 1 6931EL3003D (THERMAL FUSE )
Steve M.
REFRIGERATOR SAMSUNG RF22KREDBSG/AA "Icemaker not cycling. Installed new icemaker and sealed iceroom. Also installed y clip; used 1 DA82-02367A (Y CLIP), and 1 DA97-13718C (IMK) from stock"
Steve M.
RESIDENTIAL REFR LG LFXS30766D/01 Automatic door closer mechanism became disengaged remove lower track assembly reengaged door closer. Freezer door is now closing properly
Steve M.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Installed new main control/user interface kit along with icemaker. Refrigerator and freezer started cooling properly and icemaker checks OK
Steve M.
DISHWASHER WHIRLPOOL WDT720PADM2 Installed new rack adjusters and rail stops upper rack is now moving in and out freely
Kevin S.
REFRIGERATOR SAMSUNG RF24FSEDBSR "Customer complaint of fan noise. Had to defrost evap cover and removed. Found ice buildup in upper right hand side of unit. Defrosted area, found a three inch hairline crack on back wall to right just above evap pic taken. Defrosted entire evap, temporarily added foil tape, was told needed patch kit. Ohmed out heating element and thermistor. Readings appeared ok. Put evap cover back on and shelving temp reading at display reading 19 degrees and going up, took temp read with infrared showed unit was cooling. Called techline explained all details says need to order new evap cover because of incorrect temp readings in display and to order the thermistor and he had me adjust the defrost timeline to a 1-17 on settings which i have never done before.; ordrng 1 DA32-10104N (temp sensor) and 1 DA97-13757A (EVAP COVER)"
Steve G.
REFRIGERATOR SAMSUNG RF20HFENBBC/AA Customer states that the unit is leaking. Found the refrigerator section drain line was frozen up. Thawed out and ran a brush down the drain line to make sure the line was clear.
Steve G.
WASHER MAYTAG MVWC565FW0 "Customer states that when she was near the washer it sounded like the water was rushing in and the tub filled up. Tech calibrated the unit and ran diag. No error codes, tech ran several different cycles and was not able to hear or see anything out of the ordinary. Check ok"
Steve G.
REFRIGERATOR SAMSUNG RF31FMESBSR/AA Installed new icemaker and clip assembly installed new main board and refrigerator section evaporator check heater heater checked OK cycled unit advise customer it will take several days for it to cool down test OK
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAEWW/AA Needs repaired per ice maker bulletin auger jamming up & bucket cracked
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA Customer states that the unit is not cooling. Found ice build up around the evap motor. Gave customer verbal est of 275-300 to repair the unit. Customer is not going to repair the unit.
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 3 months in Kitchen Filltube & Lower ice maker leaking ; ordrng 1 5303918602 (kit water tube) and 1 5304504052 (IMK)
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customer states that the lights are not coming on.. Customer just moved the unit and the movers did not installed the top cover. Installed.
Kevin M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Kitchen 2 yrs EVAP fan noise and cont brd not communicating properly; rqstng P&A on 1 W10843055 (cntrl-elec) and 1 W11032800 (motor-evap)
Steve G.
WASHER FRIGIDAIRE FFLE1011MW2 Installed new belt and Aylor pulley low test unit checked OK
Steve G.
WASHER HOTPOINT HTW200ASK1WW "Customer states that the unit is not washing or draining. Remove water from tub, removed the pump assy. Notice that the water lines where backwards. Reversed the lines for the customers."
Kevin M.
REFRIGERATOR LG LMX25981ST/04 Rear water valve leaking; ordrng 1 5221JA2011J (WV)
Shawn H.
REFRIGERATOR WHIRLPOOL ED2KHAXVL01 "Checked unit and found weak cooling in both sides. Frost pattern is good on evaporator, fan is running, damper is working properly. Fresh food side temp is around 50, freezer is around 30. Suspect low charge. Would need another tech to check charge level. When inspecting the evaporator frost pattern I noticed a large crack/hole in the liner on the left hand side. This is letting warm air/moisture in. There is ice build up behind the liner. When you push on liner you hear a crunching sound. Have photos of crack. Ice build up behind liner is not repairable. Ice maker is making ice but wonÕt dispense. Found auger motor locked up. Please update spelling of last name Feagle. In kitchen age is 10 years. Called 210HBW and gave them diagnosis. Authorization for no repair labor only. Authorization # 112245209568 collected $100.00 deductible by card."
Shawn H.
RANGE GE JGSP33WEV5WW "Checked unit and found gas smell coming from oven door. Oven and broiler burners are fully igniting and no leaks at fittings. Smell is because the oven door isnÕt closing fully. The right side hinge is broken keeping the door open. Inner door skin is bent from hinge being broken. Unit needs hinges, & door skin. Customer states that GE has been out diagnosed the issue, and set up replacement of unit. AHS dispatched call wrong to us. Bill for trip."
Brad A.
WASHER KENMORE 417.481127 "Unit was stacked, unable to diagnose unit properly, customer will reschedule.; saved tckt"
Shawn H.
REFRIGERATOR GE GFE26JBMAFTS Installed all provided parts. Ice box door is sealing tight now. No more air leakage.
Shawn H.
WASHER WHIRLPOOL WTW8040DW2 "F9E1, F8E6, F0E3, F2E1 codes present. 3 refer to drain issues, last is a stuck key code. Noise is from drain pump. Found drain pump getting voltage but not moving water. Replaced pump and ran to test. All ok. Unit drains fine now. ; used 1 W10876600 (DRAIN PUMP) from stock"
Shawn H.
DRYER GE GTD45EASJ1WS Checked unit and found drum not turning do to blower wheel binding up on housing. Drive motor came loose from hold down bracket allowing wheel to shift. Re-secured motor and ran to test. All ok.
Brad A.
REFRIGERATOR SAMSUNG RS25J500DSG "Water line to dispenser was ripped off, needs new water line.; ordrng 1 UNKNOWN(LOWESPRICE) (WATER LINE TO DISPENSER)"
Shawn H.
DRYER SAMSUNG DV45H7000EW/A2 Checked unit and found heating element shorted open. Replaced and ran to test. All ok. Advised customer to run 60 minute timed dry on high heat to burn off packing oil. ; used 1 DC97-14486A (ELEMENT) from stock
Brad A.
DRYER SAMSUNG DVE60M9900V/A3 "Samsung ticket number 4150505495Found idler pulley making excessive noise, ordered new pulley.; ordrng 1 UNKNOWN (IDLER PULLEY)"
Brad A.
DRYER GE GFD48GSSK0WW "Found blower shell threads stripped, blower wheel will not come off. Threads from motor damaged, ordered motor and blower wheel.; ordrng 1 WE01X10372 (steel hex nut) and 1 WE16X10007 (wheel blower asm) and 1 WE17X25555 (motor drive)"
Shaun S.
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Upon arrival removed and replace imk in freezer cabinet, cycled unit through, filled with water now just waiting for water to freeze; used 1 DA97-0603B (IMK) from stock"
Shaun S.
WASHER LG WM2350HRC "Upon arrival found that unit needs to have a good cleaning cycle ran through it found no issue why gasket would need to be changed now, customer to talk over with husband and call back if repairs desired"
Brad A.
MICROWAVE WHIRLPOOL WMH32519CT0 "Found start button not responding, ordered membrane and microcomputer.; rqstng P&A on 1 W10471682 (panl-cntrl) and 1 WPW10547767 (cntrl-elec), states that autho needed"
Shaun S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Upon arrival found that imk was froze up due to fill line being installed to far in unit from factory, tech removed all ice reinstalled parts, ran and checked out, unit checks ok upon techs departure"
Shaun S.
REFRIGERATOR FRIGIDAIRE LGHD2369TF1 "Installed shelve air filter and water filter, unit checks ok"
Kevin S.
WASHER WHIRLPOOL WTW4800BQ1 "Customer claims unit will not spin out, put unit into auto diagnostics, unit is acting as if problem with the main board itself. Tried putting unit into a a drain and spin. Had removed power from unit for a couple of minutes, proceeded again to cancel out and put unit into,a drain and spin. Unit will not allow to cancel out and other issues. Customer decided against repair. Collected $91.11 cash"
Kevin S.
REFRIGERATOR FRIGIDAIRE DGUS2645LF3 "Diagnosed issue water draining in from behind evap cover from fill tube from icemaker causing issue of ice buildup around evap fan. Customer has taken upon himself to check out the issue and clear ice prior, and has google/youtube the issue. Customer would like to try repair himself, gave him part numbers needed and explained. Collected service call, advised from there."
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Replaced parts, put some sealant on around fill tube in back then placed foam ring over top. Defrosted and removed any chunks of ice and around fan. Tested water dispense and turned on icemaker. Unit checks ok."
Kevin S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA "Upon steaming out unit, took multiple pictures before, during, after. When i cleared away enough ice, i noted extreme damage to the icemaker, the auguer motor, above the cooling loop and right hand side wall has a crack and some warped spots. Called tech line spoke with Alex, he had me do a visual support assist and showed him the unit damage.
Kevin M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new water valve and checks ok
Kevin M.
REFRIGERATOR WHIRLPOOL WRS321SDHB00 Installed new icemaker in a new unit checks OK
Brad A.
WASHER MAYTAG MVWC200BW0 "Installed new control and actuator, unit is working properly. Checks ok.; used 1 W10006355 (TS) (ACTUATOR ) from stock"
Brad A.
REFRIGERATOR SAMSUNG RFG298HDRS/XAA Delivered shelf
Brad A.
RANGE LG n/a "Found lower oven temperatures cycling to high, adjusted down 35 degrees.Found upper oven temperatures to low, adjusted up 15 degrees.Unit is heating properly. Checks ok."
Brad A.
REFRIGERATOR KITCHENAID KRFF507HWH00 "Installed new ice door motor, unit is working properly."
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814TW8 "Installed new heater and defrost thermostat and door gaskets, unit is defrosting and sealing properly."
Brad A.
REFRIGERATOR SAMSUNG RF267ABRS/XAA "Installed new freezer door rails, door is sealing properly, unit checks ok."
Brad A.
REFRIGERATOR WHIRLPOOL WRS586FLDW00 "Installed new diffuser, unit opening diffuser properly, unit is cooling like it should. Checks ok."
Tim R.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Unit only developing half frost pattern and intermittently stops cooling in freezer. Needs new evaporator, compressor and condenser. Also back cover warped because heater sticking on. ; rqstng P&A on 1 W10836706 (evaporator) and 1 W11024683 (cover-evap) and 1 W11092625 (compressor) and 1 W11233073 (condenser), states that autho needed"
Tim R.
WASHER SAMSUNG WA45N3050AW/A4 Replaced drain pump. Checks ok
Tim R.
ELECTRIC RANGE FRIGIDAIRE PLEFZ398ECF Replaced control and seal. Checks ok
Tim R.
WASHER GE GTW750CPL1DG Replaced lid lock. checks ok; used 1 WH01X27954 (LID LOCK) from stock
Tim R.
DRYER SAMSUNG DV42H5200EW/A3 Replaced idler. Ok; used 1 DC93-00634A (IDLER PULLEY) from stock
Tim R.
DISHWASHER FRIGIDAIRE FBD2400KB Replaced spray arm and nut. Checks ok
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF2A Replaced door seal. Checks ok; pckd up 1 154827601 (gasket)
Tim R.
REFRIGERATOR FRIGIDAIRE FFSS2615TD0 "Unit needs new freezer door seal. Customer is also going to attempt to record the noise he keeps hearing because it is very intermittent that way we can see what itÕs doing. We do not want to schedule until he is able to record that noise.; ordrng 1 241786006 (gasket,door frz)"
Tim R.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Replaced drain hose due to leak around pump area. Checks ok; pckd up 1 807117001 (hose)
Tim R.
WASHER WHIRLPOOL WFW5620HW0 Replaced cold water valve. Checks ok ; pckd up 1 W1131256 (VALVE)
Tim R.
WASHER ROPER RTW4516FW2 Replaced actuator. Checks ok; pckd up 1 W10913953 (actuator)
Tim R.
WASHER KENMORE 796.3151221 Checked unit over found that the unit needed a new control due to spin cycle not starting also found that the bearings were squealing when it was working on high spin speed. Talked with Monic at AHS she said they were going to put unit into replacement options. 0MCDL; rqstng P&A on 1 3661EA1009F(DO) (TRANSMISSION ) and 1 EBR75639502(DO) (CONTROL)
Tim R.
DISHWASHER WHIRLPOOL GU2500XTPS1 Checked unit over found when dishwasher would reset unit would run through one cycle fine then everything would shut down and clean light would flash. Needs control and touchpad. Talked with Sonya at AHS and they are discussing replacement options. Auth#107srbl Sonya; rqstng P&A on 1 3385744(DO) (panel-cntl) and 1 8564547(DO) (cntrl-elec)
Tim R.
DRYER WHIRLPOOL WED49STBW0 Replaced thermal cutoff. Checks ok; used 1 279816 (FUSE) from stock
Tim R.
DRYER WHIRLPOOL LE6090XSN1 "Check unit over found that unit had a shorted motor a shorted timer and a broken temperature switch. Multiple parts NLA. Unit is about 35 years old. Not a good repair.; rqstng P&A on 1 279827 (motor!dryer) and 1 696321(NLA) (switch,temp!dryer) and 1 696434(NLA) (timer)"
Tim R.
DISHWASHER WHIRLPOOL WDT720PADM2 Checked unit over found that the unit didnÕt have any rinse aid in it and also wasnÕt kicking the heater on correctly. Replaced control. Checks ok. Instructed customer to get rinse aid and opening the door while in the dry process.
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR2021TW2 Unit keeps tripping overload.; ordrd 1 241941005 (starter)
Steve M.
WASHER GE GTW460ASJ9WW Washer will not spin out. Found faulty lid lock. Unit spins ok. Ensured pressure trap is clear. Unit is operating ok. Customer is not satisfied with amount of water washer uses as well. Ran through diag on pressure sense test. Unit checks ok. Operating per GE specs.; used 1 WH01X27954 (LID LOCK) from stock
Steve M.
RANGE GE JB256DM1WW Installed new main PCB. Oven checks ok.
Steve M.
RANGE GE JB256DM1CC Unit is taking too long to preheat. Found broil element plug not connected on main board. Crimped connection on main board. Unit heating properly. Customer concerned with alignment of cooktop. Advised her to contact place of purchase
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Icemaker is not cycling. Installed new icemaker and sealed rear fill tube; used 1 241798224 (IMK), and 1 5305877995 (COMPOUND) from stock"
Steve M.
REFRIGERATOR FRIGIDAIRE LGUS2642LF1 Installed new user interface refrigerator is cooling properly
Steve M.
WASHER LG WT7100CW Unit not finishing cycles. Lid lock keeps trying to lock. Adjusted lid lock strike plate. Unit operating properly.
Steve M.
WASHER WHIRLPOOL WTW7040DW1 "Unpackaged console and found damaged. Part not needed. found melted burnt board, will not turn on. Installed main control. Washer operating properly."
Steve G.
DRYER MAYTAG HYE2460AYW Install new outlet pulley and blower wheel cycled unit test OK
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 07 Had customer with all that unit checks answer check heater all checked OK installed refrigerator section evaporator motor and main board also flushed out defrost drain line cycled unit test OK
Steve G.
DISHWASHER BOSCH SHE3AR76UC/22 Customer states that the when she fills up the soap dispenser it leaks out. ; ordrd 1 121008380 (SOAP DISP)
Steve G.
DRYER SAMSUNG DV395ETPASU/A1 Customer states that the unit is not heating. Check heater and power and found that the thermo fuse is out. Installed new fuse. Test ok.; ordrng 1 DC96-00887ATS (FUSE)
Steve G.
DISHWASHER GENERAL ELECTRIC GDT695SSJ4SS Customer states that the unit is not draining. Found a loose wire to the pump assy. Reseated. Test ok.
Steve G.
REFRIGERATOR BOSCH B21CL80SNS Installed new icemaker cycled test OK old icemaker was returned back to office to send back as defective new
Shawn H.
REFRIGERATOR GE HRF15N3AGAS Preordering air tower with damper. Spoke with customer and he is wanting unit replaced. Advised him I do not have the authority to. Advised him to call his retailer if he wants to try and have it replaced. Advised IÕd proceed on with ordering parts. ; ordrng 1 WR14X28491 (refrigerator air duc)
Steve G.
DBL OVEN THERMADOR n/a Customer states that the while pre heat or cooking the unit will completely shut down. Unit just stops. It doesnÕt trip any breakers. Zach techline.
Steve G.
REFRIGERATOR WHIRLPOOL ED5PVEXWS11 Customer states that the unit is leaking. Found that the defrost drain line is clog. Thawed out flush out. Test ok.
Shawn H.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Installed all provided parts except filter assembly. Wrong par was ordered by tech. ; ordrng 1 DA97-12661A (FILTER ASSEMBLY )
Shawn H.
WASHER MAYTAG MVWC360AW0 "F7E5 shifter fault, F7E6 motor fault, code found. Ran unit into diagnostics and it wouldnÕt shift. All voltages and ohm readings are good. Replaced shifter and ran to test. All ok. Unit spins and agitates fine. Motor bearings are a little noisy. Advised customer. Otherwise unit is good. All ok. Please mail out invoice. ; used 1 W10006355 (ACTUATOR) from stock"
Shawn H.
DISHWASHER BOSCH SHEM63W55N/11 Checked unit and found cabinet trim interfering with door. Pulled trim from unit and door seals fine with no leaks. Unit needs cabinet trim. ; ordrng 1 744998 (TRIM)
Shawn H.
WASHER MAYTAG MVWC416FW0 Installed all provided parts and ran to test. All ok no more leaks.
Shawn H.
DISHWASHER WHIRLPOOL GU1200XTLB3 "Unit is in the kitchen 15 years old. Checked unit and found hairline crack in bottom of tub. No signs of abuse. Tub is leaking from crack. Unit needs tub, door seal, and sump seal. Due to age and cost of repair I do not believe this to be a cost efficient.; rqstng P&A on 1 W10413848 (tub) and 1 W10542314 (door seal) and 1 WP8268395 (gasket)"
Shawn H.
DISHWASHER WHIRLPOOL DU1055XTVB0 "Checked unit and found sump full of debris and chopper arm broken from motor. Advised customer to clean scale build up with a cup of vinegar in machine and run on pots and pans cycle. Cleared sump of debris and ran to test. Machine fills, heats and drains fine. Needs chopper assembly. Please order.; ordrng 1 WP8268383 (chopper)"
Shawn H.
OVEN WHIRLPOOL WOD51ES4ES00 Installed all provided parts and ran to test. All ok.
Shaun S.
REFRIGERATOR KENMORE 253.6041261 Found that unit needs a new cond pan due to a crack in it leaking water on floor and freezer door gasket not sealingCalled and left message for Matt for approval waiting on call back; ordrng 1 241920605 (pan-defrost) and 1 252193203 (GASKET)
Shawn H.
REFRIGERATOR SAMSUNG RF28HMEDBWW/AA Installed all provided parts and ran to test. All ok. Fans running and unit is cooling.
Shaun S.
DISHWASHER BOSCH SHSM63W55N/11 "Removed and replaced lower spray arm on unit, ran and checked out, unit checks ok upon techs departure"
Shaun S.
WASHER KENMORE 110.270866 "Upon arrival ran a rinse and spin test on unit, found that unit is giving a UL error code, found that stator motor is crackEd; ordrng 1 ROTOR and 1 STATOR"
Shaun S.
DRYER WHIRLPOOL WED8000DW1 "Upon arrival tech ran and checked unit out through diag mod and through normal operation and found no noise coming from unit, tech going to try an replace pulley and rollers; ordrng 1 IDLERPULLEY and 1 ROLLERS"
Shaun S.
DRYER LG DLEX3870W "Upon arrival found that unit had clothing caught in blower wheel causing unit not to rotate under power, removed clothing, ran and checked out unit checks ok"
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Removed and replaced display board of front of unit, ran and checked out, had customer observe repair ch cos ok upon techs departure"
Kevin S.
WASHER LG WM4370HKA "Removed original board found that its not the correct part number needed for this model. So i will need to send the main pcb back. The correct board ends in 25. Also nicole from techline, had me check to make sure all 16 screws were installed in the unit to the sidekick washer, most do not put in screws in the backside. Sure enough no screws in the back side. Will look to find some screws to install. Will return board to Shari and have her order correct board. Checked washer in a speed wash to make sure unit is working when left.; ordrng 1 EBR79950225"
Shaun S.
WASHER KENMORE 110.270626 "Upon arrival removed and replaced rotor and stator on unit, ran and checked out, unit checks ok"
Kevin S.
DRYER SPEED QUEEN ADE4BRGS175TW01 unit intermittently not heating or running? Watch user quickly push in the knob instead of properly giving the timer switch a moment to engage. I checked 240v good at the dryer, and proceeded to test various drying cycles on all settings for sense and time dry. Then also cycled fabric selector knob to no heat and back to heat. Troublehot with it for over 30 mins. Could not get the unit to act up at all. Dryer has proper ventilation and checks ok, explained to customer to continue to use and let us know."
Kevin S.
WASHER MAYTAG MVWC555DW0 Found agitator plate loose and grooves worn out. Will need new agitation plate.; ordrng 1 W10902814 (washplate)
Kevin S.
DRYER MAYTAG MEDX500XW0 "Tested unit, making loud screeching noise. Found that idler pulley needs replaced. Repaired with truck stock part. Unit checks ok, showed customer.; used 1 W10837240 (BRACKET/PULLEY) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE GLRS267ZCB1 Control brd not communicating properly fan motor speeding up and down ; ordrng 1 5303918476 (adc iv kit) and 1 5303918549 (FAN MOTOR)
Kevin S.
WASHER ELECTROLUX EIFLS60LT1 "Replaced hose assembly, found pinhole in the old showed customer. Ran unit the first time and had a leak, had to remove front assembly off and adjust again. 2nd time unit was filling, agitating and draining without issue. No leaks, unit checks ok."
Kevin S.
UPRIGHT / CHEST FRIGIDAIRE LFFH17F3QWC "Found some water residue in upper center towards door. Checked door seal looked perfect. Has really good vacuum to the door. Went ahead and added a thin layer of silicone at the joint where the plastic molding meets the cabinet and the joint in between the upper part of the door seal. Unit is working properly."
Kevin M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found main brd not communicating rebooted cust wants ; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec)
Kevin M.
REFRIG/SIDE-BY-S FRIGIDAIRE FGHB2867TF0 kitchen 2 yrs Filter has a crack in it leaking down into the ref section
Kevin M.
REFRIGERATOR SAMSUNG RFG297ABRS/XAA Unit is leaking in back of unit needs leak kit installed; used 1 DA82-01415A (LEAK KIT) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Installed control board fan motor and clean drain and checked OK
Brad A.
WASHER MAYTAG MVWC565FW0 "Unit located in the kitchen, manufactured 7/2017Making loud noise during agitate and spin cycle, needs new gear case, belt, pulley, and agitator. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11161960 (agitator) and 1 WPW10006384 (drive belt)"
Kevin M.
REFRIGERATOR SAMSUNG RF28HFEDBSR/AA Installed porch took pictures as I went per ice Maker bulletin
Brad A.
WASHER LG WM2050CW "Found spin basket wobbling, ordered new spin basket and rear outer tub with bearings.; ordrng 1 3045ER1006E (SPIN BASKET) and 1 UNKNOWN(PW) (OUTER TUB WITH BEARINGS)"
Kevin M.
REFRIGERATOR FRIGIDAIRE FLSC238DSN Installed bushings wv main brd &EVAP fan motor and checks ok
Brad A.
RANGE KITCHENAID KSGG700EBL0 "Unit located in the kitchen, manufactured 5/2015Unit would not bake, gave f1 e0 code, found wire broken from control board, repaired wire, unit is baking properly, checks ok."
Brad A.
REFRIGERATOR KITCHENAID KRFF507HWH00 Found ice chute not opening with proper voltage applied to the motor. Ordered new motor.; ordrng 1 WPW10205979(DN) (ICE DOOR MOTOR)
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR1814TW8 "Found frost build up in freezer, found door baskets not sealing properly. Found unit not defrosting properly. Ordered gaskets, defrost thermostat and heater.; ordrng 1 242044020 (heater-defrost) and 1 242193203 (gasket-frzr door) and 1 242193206 (gasket-refr door) and 1 5303918634 (thermostat kit)"
Brad A.
DISHWASHER KITCHEN AID KUDI01ILBL4 "Installed new water valve, unit checks ok."
Brad A.
DRYER GE GTD75ECSL0WS "Installed new control board, unit is heating properly. Checks ok."
Brad A.
DISHWASHER SAMSUNG DW80K5050US/AA "Installed new drain pump, unit is draining properly. Checks ok."
Brad A.
DRYER SAMSUNG DV40J3000EW/A2 "Installed new heating element, unit is heating properly, checks ok."
Brad A.
DRYER GE GFD48GSSK0WW Unit is being moved to different location.
Brad A.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Found ice chute leaking, installed new module. Unit is cooling and making ice properly. Checks ok.; used 1 240563635 (DN) (MODULE) from stock"
Brad A.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Installed new icemaker, module, and door gasket, unit is working properly. Checks ok."
Tim R.
RANGE - ELECTRIC GENERAL ELECTRIC JS645FL2DS Checked unit over found that the broil element. Was shorted out. ; ordrng 1 WB44X26638 (unit broil asm (std))
Tim R.
RANGE WHIRLPOOL WFG515S0EW1 Checked unit over found unit needed spark module and control.
Tim R.
WASHER SAMSUNG WA52M8650AV "Checked unit over found unit was constantly going out of balance and squeaking at high spin. Needs tub and suspension rods.; rqstng P&A on 4 DC97-18610A (SUSPENSION RODS)s and 1 DC97-19565H (SEMI- TUB), states that autho needed"
Steve M.
MICROWAVE WHIRLPOOL MH7155XMB-0 "Transformer is making very loud buzzing noise also magtube/thermostat circuit open; rqstng P&A on 1 W10245183 (magnetron) and 1 WPW10136726 (transformr), states that autho needed"
Steve M.
WASHER HAIER HLC1700AXS Fc error. Door will not unlock. Motor driver error ; rqstng P&A on 1 WH18X27222 (CONTROL ) and 1 WH18X27723 (MOTOR )
Steve G.
WASHER LG WT1201CV First time out the customer stated that the unit was working fine and that the lid was cracked. Durning the time of getting the lid in the unit started to not work. Same unit different issue since first time out. Now the unit is throwing out an error code of LE. Unit is 2 years old and in the laundry room; rqstng P&A on 1 1111 (MAIN BOARD) and 1 2222 (HALL SENSOR ) and 1 3333 (STATOR ) and 1 4444 (ROTOR)
Steve G.
REFRIGERATOR GE GSH25JFRFWW "Customer states that the unit is not cooling . found that the evap motor is not working at all. Ice maker has never made ice, age 10-12 years in kitchen. ; rqstng P&A on 1 GEWR30X10093 (ICE MAKER) and 1 GEWR55X10942P (MAIN BOARD) and 1 GEWR60X10185 (EVAP MOTOR)"
Steve G.
RANGE GE JP336DD1BB "Customer states that the front right burner is not working. Range is 10 years old, and in the kitchen; rqstng P&A on 1 GEWB24T10119 (INF SWITCH) and 1 GEWB30T10136 (ELEMEN T)"
Steve G.
REFRIGERATOR WHIRLPOOL W8RXEGMWB00 Customer states that the unit is not cooling. Unit is not going into defrost mode. ; rqstng P&A on 1 WP4388931 (DEFROST CONTROL) and 1 WPWP2315539 (EVAP MOTOR)
Shawn H.
DISHWASHER FRIGIDAIRE FFBD2406NW11B "Checked unit and found drain pump getting voltage but not moving any water. Installed new pump and ran to test. Found leak in drain hose at elbow fitting. Unit needs drain hose. ; ordrng 1 807117001 (hose), used 1 A00126401 (DRAIN PUMP) from stock"
Shaun S.
REFRIGERATOR SANYO n/a "Upon arrival to customer home, found that unit was working properly at this time,
Shaun S.
DRYER KITCHEN AID KEYE679BBLO "Upon arrival tech removed and replaced start switch and was still having problem, contacted tech support went through unit and found that the switch either shorted out timer or timer shorted out switch, tech needs a timer for install. Customer also has a paper vent line and needs new one installed. Tech made her aware that she have to pay for that part not covered under warranty, got ok from customer ; ordrng 1 TIMER and 1 VENTLINE"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2611LWF Upon arrival found that unit has a defective damper assm not allowing cold air to pass from freezer to fridge side for proper cooling; ordrng 1 AIRDAMPER
Kevin S.
DISHWASHER GE GDF610PSJ2SS "Found leak coming from rubber hose that meets sump motor to drain pump. Unit has a tear on backside of where the clamp is. Parts lookup shows no hose to purchase separately, but have to order new drain pump assembly. Explained and showed to customer, collected service call fee and ordering part for customer.; ordrng 1 WD19X25180 (DRAIN PUMP)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Freezer is cooling fine at this time, apparently water from icemaker unit has been filling and then running down evap cover in through a slot/vent in the cover and building up ice behind it. At times causing issue with evap fan motor and husband has been clearing. Fill tube for icemaker had some ice buildup at the end of fill tube. Unit is in Kitchen 6/15 called techline, they said unit is leaking behind the covering, usually need to replace fill tube and water line. Will order parts per techline. Explained situation to customer.; rqstng P&A on 1 218976915 (s/a i/m tube and i) and 1 241796407 (tube-water fill)"
Kevin S.
WASHER MAYTAG MHW5500FW1 "Customer unit is not providing any signal audio feedback and misc issues. Checked and pressed for 3 secs. to adjust signal cycle settings 0-3 and could not get any audible sounds, powered unit off and on several times. Visibly checked for any loose connections. Customer worried the control will go out, soon under warranty, otherwise unit is washing ok.; ordrng 1 W10911042 (panel-cntl)"
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Right ff door gasket is tore; ordrng 1 W10846057 (gasket-fip)
Brad A.
HOME LAUNDRY - E FRIGIDAIRE FFLE3911QW0 "Installed new control board, unit still not starting cycle, talked to bob at Techline, suggested putting a motor control board on unit, ordered motor control board.; ordrng 1 808653801 (board)"
Brad A.
DRYER SAMSUNG DV40J3000EW/A2 "Unit will not heat, found heating element open, ordered new element. Samsung ticket number 4150480834; ordrng 1 UNKNOWN(DN) (HEATING ELEMENT)"
Brad A.
REFRIGERATOR FRIGIDAIRE LFHG2251TF3 "Found communication error between main board and user interface, ordered board and interface.; ordrng 1 5304510311 (MAIN BOARD) and 1 UNKNOWN (FF DOOR, STAINLESS WITH USER INTERFACE)"
Brad A.
DISHWASHER SAMSUNG DW80K5050US/AA "Found unit not draining, found drain pump not pumping with proper voltage applied. Ordered new drain pump. Samsung ticket 4150482903; ordrng 1 UNKNOWN(DN) (DRAIN PUMP)"
Brad A.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Found unit not cooling, found compressor hot, condenser fan and evaporator fan not turning with proper voltage applied. Found frost pattern on evaporator on top half only. Ordered evaporator and dye filter.; ordrng 1 241650212 (compressor & gromm) and 1 242018301 (motor-condenser fa) and 1 242077702 (motor) and 1 5303918284 (evaporator) and 1 UNKNOWN (DYE FILTER)"
Brad A.
REFRIG/REFRIGERA SAMSUNG RS25H5111WW/AA "Found water filter was cracked and was leaking, due to freezing temperatures in ff section."
Tim R.
DISHWASHER KITCHENAID KDTM404ESS1 Found that the gears werenÕt aligned properly on the spray arm which could of been causing the nosies customer was getting. Fixed spray arm. Also cleared out a drain pump which was grinding on drain start up. let unit run for 25 mins with no noises or anything out of the ordinary with the customer sitting there. Told customer to get a video if the unit starts to make noise again and see how long is left on the time. Check ok.
Brad A.
MICROWAVE SAMSUNG ME20H705MSS "Found transformer not producing proper voltage to supply magnetron, smoke and burning smell during use. Pulling 6 amps while running. Ordered transformer, magnetron and wire harness.; rqstng P&A on 1 UNKNOWN (HIGH VOLTAGE TRANSFORMER) and 1 UNKNOWN (MAGNETRON) and 1 UNKNOWN (WIRE HARNESS)"
Tim R.
REFRIGERATOR GE GTS21FGKEWW Replaced door ok.
Tim R.
WASHER LG WT5170HV Checked unit over found unit would run through a spin cycle but not with any load. Needs new suspension rods. No repair.
Tim R.
REFRIGERATOR GENERAL ELECTRIC GFE26JEMAFDS Adjusted door seal so that frost wouldnÕt build up on inner wall.
Tim R.
DISHWASHER BOSCH SHV65P03UC/59 Checked unit over found that the unit would go into drain. Reset and reprogrammed control and unit drained well. Instructed customer to running cleaning tablets for smell
Tim R.
REFRIGERATOR SAMSUNG RF261BEAESR Replaced icemaker. Checks ok; used 1 DA97-07603B (IMK) from stock
Tim R.
DRYER LG DLGX7188WM Disassembled unit and Replaced roller. Checks ok.; used 1 4581EL3001E (ROLLER) from stock
Tim R.
REFRIGERATOR WHIRLPOOL GS5SHAXNL00 Checked unit over found all fans running properly. Both door sealing up properly. Could not duplicate issues. Told customer to keep an eye on it and once it acts up again to call us and weÕd come back out and checks it out. Told customer thatÕd be noÕs service charge as long as it was close to the time frame. Due to not being able to identify the issue.
Tim R.
REFRIGERATOR FRIGIDAIRE FGHB2866PF3 Replaced control and adjusted door flap. Ok
Steve M.
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Unit is not producing ice. Found frozen fill tube. Applied seal sealant to roof of icebox and compound to rear water line cavity.; used 1 5305877995 (COMPOUND) from stock
Steve M.
DISHWASHER KENMORE 587.161924 Dishwasher is not filling with water. Found float switch stuck. Remove lower kick panel disassembled float mechanism to find insulation keeping float from dropping. Reassemble mechanism dishwasher is operating properly.
Steve M.
WASHER LG WT1150CW LE error. Recommend main board and motor ASSY PerDavid. At LG. Customer declined repair.
Steve M.
DRYER WHIRLPOOL GEW9200LW0 Found wiring harness and connections burnt on heating element heating element is bad along with harness. Recommend replacement of unit
Steve M.
DISHWASHER WHIRLPOOL TUD6710SB0 Unit not filling with water. Found float switch casing popped open and switch in the open position. Removed float assembly to inspect for reassurance. Reinstalled assembly and switch. Dishwasher operating ok.
Steve M.
DISHWASHER KENMORE 66513443K901 "Installed new thermal fuse kit, dishwasher is operating properly"
Steve G.
OVEN WHIRLPOOL WFG510S0AT0 Customer states that she smells gas when she uses the unit. Duke energy came out and shut off the gas. Did turn the gas back on. Not able to smell any gas. Customer states that its only when she turns on the oven and she smells if for only a couple of sec. Did cycle the unit several times but not able to smell any gas that is not out of the norm. Customer does not have any leaks in the unit. Unit is 7 years old.
Steve G.
DRYER GE GTD33EASK0WW Installed new heater assembly and wire harness assembly cycled unit test OK good nugget you need to smoke as a customer describe
Steve G.
RANGE SAMSUNG NE58K9850WG/AA Customer states that the unit intermittently comes up remove probe when probe is not installed. Clean out the probe insert.
Steve G.
DISHWASHER GE GSD3200G00BB Installed new timer cycled unit test OK
Shawn H.
WASHER LG WT1201CW Installed all provided parts and ran to test. No more UE code. All ok.
Shawn H.
REFRIGERATOR BO SAMSUNG RF263BEAES/AA Installed all provided parts and ran to test. All ok.
Shawn H.
MICROWAVE OVEN FRIGIDAIRE LFMV1645TF Installed all provided parts and ran to test. All ok unit heats fine now.
Shawn H.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 Checked unit and found cube/crush solenoid getting voltage but not moving and ice bucket damaged. Replaced solenoid and ice bucket. All ok. ; used 1 241675704 (SOLENOID) from stock
Shawn H.
DRYER GE DVLR223EG7WW Checked unit and found drive belt broken. Replaced and ran to test. All ok unit runs and heats fine. Please mail out invoice.; used 1 WE12M29 (BELT) from stock
Shawn H.
WASHER ROPER RTW4516FW2 Installed all provided parts and ran to test. All ok.
Shawn H.
WASHER MAYTAG MHWZ600TB00 Checked unit and found F21 long drain code and F1 eeprom error code. Getting voltage to pump but no water movement. Removed drain screen and cleared pump of debris. Ran to test.
Shaun S.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Upon arrival found door not sealing, looks as if door is wRped causing it not to seal on cabinet, contacted Matt with est was told that unit will be replaced per management"
Shaun S.
RANGE FRIGIDAIRE FFGF3047LSH "Removed and replaced eoc overlay and temp probe on u it, checks ok upon techs departure"
Shaun S.
DRYER WHIRLPOOL LEQ9858LWO "Removed and replaced parts on unit, ran and chand caked out, unit checks ok upon techs departure"
Shaun S.
REFRIGERATOR WHIRLPOOL MZD2665HEB "Upon arrival found that start relay was bad, removed and replaced start components on unit, ran and checked operation, unit was running upon techs departure"
Kevin S.
WASHER SPEED QUEEN AWN43RSN115TW01 "Replaced switch, tested unit, had customer also test out the switch. Unit checks ok."
Kevin S.
WASHER SPEED QUEEN AWN432SP113TW04 Replaced knob. Checked functions pulling in and out. Unit checks ok.
Kevin M.
REFRIGERATOR SAMSUNG RS261MDWP/XAA Installed new icemaker Vance to do a cycle on checks OK
Kevin M.
REFRIGERATOR SAMSUNG RF263BEAESR/AA Called Samsung support -Peter -visual support about sealed system leak - sending pictures visual support would not work -deamed non repairable per Peter-ticket
Kevin M.
REFRIGERATOR SAMSUNG RF18HFENBSR/AA Installed new EVAP coil & dye dryer and recharged; used 1 DA81-06006B (DRIER FILTER) from stock
Brad A.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Installed new motor, unit is cooling properly. Checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE LFTR2021TF5 "Installed new wiring harness, unit is working properly. All operations test ok."