Local Reviews
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Mike - Springboro, OH
Service call was handled in a very professional and courteous manner
Prodessional quality service
Joseph - Dayton, OH
Tim was knowledgeable, demonstrated willingness to work with us. He made additional efforts to resolve our concerns and is still engaged as the problem is ongoing.
Great service!!
Shana - Carlisle, OH
Steve is awesome employee!! Very fast, neat, & very friendly. I love that he worked around my busy schedule & that he does early appts! How convenient is that!
Great Service
Sam - Troy, OH
Awesome Service
Greathouse - Dayton, OH
Shawn did an amazing job with my service request and explaining to me the condition of my appliances and how my warranty may work. Thank You
Great
Jerry - Eaton, OH
Very nice man.
Excellent Service
Jill - Lebanon, OH
Fantastic service very professional
Larry - Bellefontaine, OH
Company very nice to work with Steve was very knowledgeable explained the problem and everything else he checked on my refrigerator
Bons
Crowe - Dayton, OH
Friendly and professional
Deanna - Bellefontaine, OH
Diana
Williams - Dayton, OH
Fantastic service very professional and fixed the problem fast.
Great service
John - Troy, OH
Fixed my Oven Door Handle
Evelyn - Middletown, OH
This was the second time that someone was here to fix it. He was courteous and very respectful.
Ken
Ken - Dayton, OH
Great Service
Totally satisfied!
Julie - Waynesville, OH
Great service!
Susan - Urbana, OH
Made sure the job was done right!
Very knowledgable
Tina - Fairborn, OH
Barb
Barbara - Medway, OH
Carole
Carole - Xenia, OH
Steve was great. Was able to know just what he had to do to solve my problem. Went above and beyond to help me.
Great service
Gary - Moraine, OH
Efficient, dedicated technician
Patricia - New Carlisle, OH
Steve discovered the problem with the icemaker on my freezer that two previous technicians overlooked. He was very thorough and patient in the process of making sure that we would have ice once again.
Front loader LG washer repair
Robert - Kettering, OH
Courteous office personnel. Service rep called and came when stated. Located problem quickly and tech explained cause and future care for machine. As for cost, $75.00 upfront (which is ok). The hourly/repair rate seemed rather high, as rep was only in home for 25 minutes. I do not have anything to compare to though, so may be industry standard.
Friendly and capable
Matt - Greenville, OH
Another repair service told me it would cost $600 to repair my 2 year old Kitchenaid dishwasher. The float was leaking and the control board needed to be replaced, as it was not running the various cycles correctly. I’d wake up in the morning to open the unit to find dirty dishes and a cascade pod on the floor of the tub or still in the soap dispenser. The tech performed a thorough check of the unit. He tightened a nut on the bottom of the float, stopping the leak. Then all the cycles worked properly. Apparently the leak from the float was compromising the sensor attached to it, sending a false signal to the control board that the unit had filled with water when it was still empty.
Sally
Farr - Dayton, OH
Shaun the repair specialist was great, and very knowledgeable. Chris the salesman was great and the two delivery specialists were very efficient and answered any questions.
Ice maker
Montie - Dayton, OH
Excellent!
More than we could ever expect, SUPERIOR
Helen - Middletown, OH
Steve G could not have been a finer guy. He was definitely on top of his game. Very knowledgeable, very kind, courteous, and conducted himself like a true leader. I would wish all technicians would be half as good as Steve G What a wonderful gem you have in an employee such as he. Actually you should have him train others to be more like him
Refrigerator Repair
Donald - Dayton, OH
Service was timely and efficient.
Great Service
Roger - Tipp City, OH
Very Professional
top notch service
James - Troy, OH
Was honest.
Sean - Bellefontaine, OH
No surprises, very nice
Lori - Dayton, OH
Great experience, he was very nice, polite and fixed the washer! A great day! I got a 30 minute call ahead which helped so I didn't have to stay home all day waiting.
Friendly and Helpful
Curtis - Dayton, OH
He was quick to get in, diagnose the problem, and fix it. Communicated what the issue was clearly and did so kindly.
Excellent Service, very convenient
Matthew - Liberty Township, OH
Steve was prompt and even offered to come earlier when he had a cancellation. He figured out the problem quickly and fixed it nearly as fast. Excellent service start to finish.
Jason
Jason - Miamisburg, OH
Steve did a great job and was quick and professional.
Deb
Deborah - Troy, OH
Great service
corrective action eliminated symptoms, as expected
James - Greenville, OH
as of now, all looks good. at first, I was not overly impressed with the service man, but, after working with him and learning of how the ice maker components work, I became quite satisfied. Kevin was easy to work with, helped me understand the mechanisms, and after completion, I 'believe' this corrective action ( ice maker air handler ) to have 'solved' the current symptom ( fan hitting ice build up in box) , as well as likely being the source of the many problems with ice maker ice up over the last 7 years. THANKS you can alway call if you like Charlie James 937 621 5875. I plan to stop in and give Marlise an update on the service. all the best
Bob
Robert - Springfield, OH
Professional technician
Great work!
Joe - Dayton, OH
Was great service. Only negative was I thought the cleaning up afterward could have been better. The work done was great.
Todd
Todd - Eaton, OH
Friendly, knowledgeable, professional Tech
Bob - Miamisburg, OH
Steve recognized our problem immediately, and took the time to explain why the problem existed. He quickly resolved the problem in a very professional manner.
Appliance - Dish washer Oven- Microwave
Leroy - Dayton, OH
Excellent Service.
ge warraty great job
James - Springfield, OH
would use this place for next service and steve was great
Dan
Gallagher - Springfield, OH
Great job!
Awesome
William - Centerville, OH
All good!
Jack - Dayton, OH
Serviceman inspired, professional, and on time.
Kevin's service is fantastic, he should receive a raise after dealing with me and my fridge. Always very polite and very professional.
Karen - Xenia, OH
My experience with this company and Kevin has been fantastic. Kevin should be given a raise for putting up with me and my fridge. He has been a fantastic repair man and very professional and understanding. Knows his stuff.
Trustworthy and reliable
Dave - Lebanon, OH
Jackie
Walton - Lewisburg, OH
review title
Jack - Troy, OH
Steve
Lincoln - Dayton, OH
Steve was very ,efficient fast , neat, and kind. Companies need more employees like him. I was very satisfied
Great service
Ryan - Versailles, OH
Great service, very nice
Gerald - Bellefontaine, OH
The service teck that worked on my stove new what he was doing. Very nice guy. Best service I had in a long time.
Very good service
Jeanette - Miamisburg, OH
Very good service, Steve was professional and courteous.
Considerate; recommended alternative to save cost
Ellis - Xenia, OH
Courteous associate
3 tries a charm
Carter - Dayton, OH
1st time didn't repair the problem. 2nd time waited for parts but didn't want to pull dishwasher out for fear of tearing vinyl. 3rd time 2 people came ($100) for 2nd person plus water line clogged ($100 chg.) for 6 mo. old dishwasher under warranty. Had hoped all was under warranty with Bosch!
Samsung ice maker
Dana - Bellefontaine, OH
Very timely friendly service
Patricia
Patrica - Dayton, OH
Great service Steve was very knowledgeable and polite.
Great service
Ferree - Beavercreek, OH
That’s for fixing ice maker so quickly and for telling me about the coupon in the phone book!
I received wonderful service.
Sandra - Springfield, OH
Service was set up and done quickly and Kevin was very professional and courteous.
Excellent Service
Ludd - Dayton, OH
Waiting to hear from electrolux about the refridgerator and why its still frosting up and leaking. Kevin was great.
Carman - Dayton, OH
Denver
Denver - Xenia, OH
Very professional, left the kitchen very clean. A job well done!!
very thorough
James - Versailles, OH
Jon
Christner - Englewood, OH
Good service, professional, friendly, knowledgeable and diagnosed and fixed the problem immediately.
Mr
Edward - West Liberty, OH
Great, professional. Follow up call was unexpected but delighted someone, wants to take time to follow up
Dan
Gallagher - Springfield, OH
Great service experience and follow-up after the service was completed.
Great service. Thanks!
Matt - Waynesville, OH
Great service
Kathleen - Centerville, OH
Service as part of a manufacturer warranty
Yellow Springs Home, Inc. - Yellow Springs, OH
Knowledgeable
Extremely quick service. Everything is working perfect!
Minch - Xenia, OH
I purchased a new Refrigerator and ice maker. However, the ice maker was not working. I called Samsung and was referred to a service tech. The appointment was set up immediately. Steve called to say he was on his way. Upon arriving, within 15 minutes, problem was solved and he was on his way. Everything is working perfect.
Bridget
Gerber - Springboro, OH
Great professional service
Denny
Denny Whitehead - Washington Township, OH
Steve provided quick professional solution to our refrigerator problem at a fair price!
Susan
Susan - Middletown, OH
Awesome tech very professional
James - Waynesville, OH
If I ever need anything else I want him.
Thorough service
Frances - Englewood, OH
Shawn did a great job in cleaning out accumulated debris in front loading clothes washer. He was very knowledgeable concerning the operation and maintenance needed and gave pointers to make using the washer a better experience.
John
Oda - Springfield, OH
Steve was prompt, courteous, and extremely knowledgeable. Fixed my dryer in less than 30 minutes.
Great Service!
Jennifer - Fairborn, OH
Never takes long to get an appointment and Shawn is the best!
Awesome service
Amanda - Spring Valley, OH
Awesome company. They our very diligent and on time. Very professional.
took care of issue and informed me in a timely manner
Vince - Dayton, OH
Excellent service ! Steve was great !!!
Tom - Dayton, OH
Great service
Rodney - Lakeview, OH
Steve was very nice and knowledgeable. Timely and speedy work!
We Can Depend On Authorized Service
Debbie - Dayton, OH
Authorized Service has consistently provided us with prompt, friendly, and professional service. No pressure sales, helpful phone staff, excellent installation teams, and exceptional repair service. Kevin has been out to our house several times now and we trust him. It's reassuring to know Authorized Service is out there!
Lisa
Lisa - West Chester Township, OH
Excellent service.
Joe - Dayton, OH
It was a Warranty service call so there was no cost involved, but Steve was courteous and efficient, found the problem and identified the solution in a short period of time.
Happy Camper
Roberts - Dayton, OH
Tony
Savino - Dayton, OH
Excellent Service, Great Price
Slivkoff - Eaton, OH
Shawn Hutchison was GOOD at his job and knew what he was doing. Explained everything in layman terms, that I could understand. Very Pleasant. Will call you again when I need service. EXCELLENT WORK & GOOD SERVICE
He was very helpful.
Maria - Germantown, OH
Good service
Linda - West Alexandria, OH
Sean was the repairman that came out (he’s been here before). Very professional and courteous.
Great service
Shari - Springboro, OH
I called around 8 a.m. Someone was already working on my fridge by 12:45 p.m.
Great service, great people
Scott - Sugarcreek Township, OH
Very impressed!
Ben - Dayton, OH
Excellent service! Steve was thorough, courteous and honest.
Thanks!
Lisa - Springboro, OH
Great service
Paul - Lewisburg, OH
Our service tech was fantastic at keeping us informed. He was out 4times to fix our dishwasher, it was just a faulty dishwasher
Wonderful !!!!
Carman - Dayton, OH
Kevin was great, very personable and did the job right. Hope to see him again when I need another repair.
Great!!
Marsh - Greenville, OH
Excellent Service
ADAM - Greenville, OH
The technician was incredible. Repaired my washer promptly. Extremely happy with service!!
On time done well
Ray - Dayton, OH
Kevin did a great job. He was on time, efficient and helpful. Our ice maker works well now.
Great Service
Mark - Bellbrook, OH
Great Service!
Katrina - Dayton, OH
Steve was professional and very efficient!
James
Fidler - Eaton, OH
Good service
Great Service - Outstanding Technician
Hertel - Carlisle, OH
Wonderful experience - called ahead to let me know arrival would be around 4pm was on time -resolved the dryer problem and was very friendly and knowledgeable Steve did a great job -
June
Brandewie - Versailles, OH
Service was great and done quickly!
Great service!
Jan - Troy, OH
Professional & informative serviceman. Good communication in a very timely manner. Will deffinetly use again if needed!
Fast
Jeffrey - Franklin, OH
Very fast and excellent service!!!!
Great work
Rower - Dayton, OH
Awesome service!
Rower - Dayton, OH
Kevin was well informed and helped me understand the issue and listened to all my questions and was very friendly. Awesome service and definitely recommend!
Ice maker fixed
Williams - Dayton, OH
It wasn’t making much ice...now the bin is full each morning
Great Job!
Deborah - Beavercreek, OH
Doug
Kyvik - Englewood, OH
Thank you for coming out on VERY VERY short same day service. We’re without a refrigerator, and knowing sooner than later what the issue was so we can
Andre - Dayton, OH
Very nice and helpful
Paul - Bellefontaine, OH
Cindie
Jamestown - Jamestown, OH
Wonderful Technician and scheduler
Great service
Adam - Springfield, OH
Rick
Rick - Brookville, OH
Excellent
good service
Carlos - Englewood, OH
Bill
Corvin - Springfield, OH
Steve was very polite and informative. He showed great knowledge of my dishwasher I would have no problem having him service my other appliances
EWLW
Leroy - Dayton, OH
Kind young man was Courteous, knowledgeable and positive response in explaining problems and solutions.
another experience of excellent service
Ellenmarie - Dayton, OH
Authorized Service fixed a washing machine for us a couple of years ago. This past week, Sean came out on Monday and diagnosed our malfunctioning oven, ordered the part and finished the job on Wednesday. Knowledgeable, clear, no surprises and great communication.
Nice service
Barb - Bellbrook, OH
Great service
Arnold - New Carlisle, OH
Great service
Matt - Dayton, OH
Awesome Service
Karen - Xenia, OH
Kevin is very professional, and goes out of his way to make sure you are comfortable with the work he is doing. Shows you the problem before fixing it, so you know what is going to happen or what parts may need to be replaced. Knows his stuff.
Great service
Sandy - Springfield, OH
Steve quickly identified the problem with my dryer and got right to work fixing it. Since he had to disassemble the dryer, he cleaned the inside completely with his shop vac. He replaced the part and quickly reassembled the dryer. After checking that the dryer was working properly, he cleaned up my laundry room as if he wasn’t even there. Steve was very pleasant, very competent and I will definitely request Steve for any future appliance repairs. Thank you, Steve!
Excellent service.
Henderson - Dayton, OH
Microwave Oven
Delp - Fairborn, OH
Great service and very friendly courteous staff.
Quick response
Larry - Springfield, OH
Steve the tech was very helpful
Great Service - Great Technician
Deborah - Springboro, OH
Steve was fantastic. He could have fixed the washer and charged me hundreds but instead was honest and told me the drum was also cracked and that I would need a new washer probably soon anyway. Also same day service!
Very good service experience
York - Dayton, OH
Immediate appointment and on time
Great experience
Vitangeli - Troy, OH
Shawn was great Friendly but professional as well as honest about the repair.
On time, very neat, fast!
Shana - Carlisle, OH
Steve was awesome!! Very neat, fast, & love that he does early appts! Thanks Steve
Shirley
Thomas - New Lebanon, OH
GREAT SERVICE!!!
excellent service
Willard - Springfield, OH
The repair was done promptly, skillfully, and with the kind of explanation appropriate to the job.
Best I’ve ever had!
theswarm - Monroe, OH
Zippy Movers were the best I have ever had. Out of all of my things only one was slightly damaged. For moving twice in a short period of time, this was acceptable to me. They were efficient, the most cost effective, and simply the best movers I have ever had. I’ve moved frequently so this is saying something.
Immediate, Prompt, Service!
Robyne -
My husband & I needed an appt fast for our leaking fridge! We recieved an appt for the next day. Our tech contacted us prior to coming, arrived on time, was professional, and repaired our fridge promptly! He was also very clean and didnt leave a mess. We will use this company in the future.
Excellent service, very knowledgeable
Karen - Xenia, OH
Kevin knows his stuff, very friendly and knowledgeable. I will always call for Kevin if I need service again.
Great service
Amanda - Mechanicsburg, OH
Very pleased!
Cole - Middletown, OH
Steve was great. Kept us informed every step of the way. Coordinated appointment to take care of two issues. Came on time and well prepared. Very knowledgeable.
warranty work
Greg - Jackson Center, OH
Jannine
Jannine - Bellefontaine, OH
Great Service
Yolanda
Yolanda - Middletown, OH
Excellent service & Friendly
Neighborhood crime watcher
Robert - Dayton, OH
Awesome Customer Service Rep.
William - Springboro, OH
Had a wonderful experience with Steve the service rep. Great job and very friendly! I want this same rep in the future if I need one!
Great service easy to deal with
James - Bellefontaine, OH
Great company
Jim
Jim - West Chester Township, OH
Steve was very professional and communicated with us. He was flexible when fitting us in
Rebecca
Cyphers - Englewood, OH
The gentleman of it was very courteous and you’re like Tronics found the problem right away. However, I need a resolution as ASAP because I have to buy a new washer and I need to know what kind of money you’re going to give me back
Response from Authorized Service:
Thank you very much for your positive feedback about your service experience. Please know all the documentation that needed to be sent to your vendor has been completed. Please feel free to call me if you need any additional assistance from us! Our office is 937-252-3200. Thank you again for your business! Marlise
Excellent service
Williams - Dayton, OH
The gentleman was prompt, got rite to the source of the problem, repaired it & left the area clean.
Phil
Davis - West Milton, OH
Very professional and the service tech explained each step to resolve the issue. I would highly recommend your service department to anyone requiring appliance repairs.
Prompt, courteous, friendly, quality service!
Leslie - Springboro, OH
Steve is a knowledgeable service tech with a great attitude. He called to confirm the appointment with a professional, positive manner. He completed the job quickly and it was obvious he knew what he was doing. The kitchen was returned to a clean, orderly state after he was finished. He was courteous and friendly during his appointment.
Considerate
Pam - Xenia, OH
Kevin was great about accommodating my time restraints.
Keith
Keith - Jackson Center, OH
Absolutely great service!
Great Service
Yolanda - Middletown, OH
First person of contact Robin she is AWESOME! EXCELLENT CUSTOMER SERVICE
rock star
Barb - Urbana, OH
Steve took time to show and explain the fix he was planning, then completed the task masterfully.
Maytag repairman
Debbie - Bellefontaine, OH
Awesome friendly repairman. On time efficient job 10 rating
Great service
Robert - Springfield, OH
Tony
Tony - Springfield, OH
Steve is very nice did great job
great service!
Ron - Dayton, OH
Tim was very thorough in his explanation of what had caused the problem with my washer and provided advice on how to minimize the chances of this problem happening again
Marinn M.
Marvin - De Graff, OH
Great service, professional
Crap
Kevin - Dayton, OH
Response from Authorized Service:
Your frustration dealing with multiple entities is understood. If I can be of any additional assistance, please call me at 937-252-3200. Thanks! Marlise
Ice Maker Replacment
Ross - Yellow Springs, OH
Kevin did a nice job ... in, out, friendly & efficient! Thank you, Kevin!
Brand new fridge
Kara - Urbana, OH
Great service and Steve as able to fix our brand new fridge!
Trustworthy and reliable
Dave - Lebanon, OH
Steve is trustworthy and dependable. I will definitely request him on all future service needs.
Great service , price probably ok
Hudelson - Piqua, OH
Jim
Martin - Dayton, OH
Great service
Terri
Teresa - Sugarcreek Township, OH
They have been out to fix my ice maker 4 time and still not fixed!
Response from Authorized Service:
I am very sorry that the ice maker repair did not result in ice production. I appreciate you letting us know. Please feel free to call me at 937-252-3200 to discuss options with your refrigerator. Thank you!! Marlise
owner
Falvey - Springboro, OH
Steve was professional and efficient
Great service,
Janice - Bellefontaine, OH
Steve was very pleasant to deal with and persistent in solving the issue with our microwave. Would highly recommend this company
washer repair
washer repair - Ansonia, OH
Response from Authorized Service:
I apologize for the less than satisfactory service experience you had with our technician. He and I value your feedback as we are always striving to improve the quality of our service. Please feel free to give me a call at 937-252-3200 to review your concerns. Thank you! Marlise
??
Anita - Mechanicsburg, OH
great service
Carletta
Anderson - Dayton, OH
Service with a smile. Serviceman was very professional and pleasant. Made the experience good and I would definitely recommend him.
Exceptional service and very efficient!
Rebecca - Eldorado, OH
Hutch provided great repair services with valuable and detailed information to extend the life of my Samsung appliance!
Good experience
Judy - Dayton, OH
The technician was knowledgeable and helpful
John
Wilkinson - Middletown, OH
First Class!!
Bill
Corvin - Springfield, OH
The service tech was excellent in every way. The repair on the dishwasher was right on. The problematic microwave is another situation. The tech was confident a new part was the answer. Note 2 other techs had the answer. So a third fix was done. It has not solved the problem. I now have enough money in the microwave to have bought another one which is what the 1st tech suggested. Thus my Samsung microwave is not worth crap The techs have been very nice and (knowledgeable) I had a previous microwave got more than 10 years without a problem. Remodeled. And put in new Samsung appliances. My big mistake
Response from Authorized Service:
Thank you very much for your positive comments regarding the knowledge base of our technician. I regret that you have suffered issues with your Samsung microwave. If you would like to talk further about your Samsung product, please feel free to call me at 937-252-3200. Thank you! Marlise
Friendly Fast Service
Twila - Trotwood, OH
Good
His service was great but getting the right part was not.
Millard - Cable, OH
Steve had to come 3 times to fix our dishwasher. None of it was his fault. It was whoever sent the parts out. Can not tell you anything about the cost, was under warranty-so I can't complain. Convenience? we had to make arrangements for 3 trips. and that is why I gave it a 3 star.
Fast, friendly service
Ray - Middletown, OH
My repair tech Steve was terrific. Arrived on time and knew exactly what to do. He was in and out fast and very professional.
Great
Ben - Centerville, OH
The service was great.
John - New Carlisle, OH
From the time the call was made the turn around time was unbelieveable.
Top shelf professional service! After Steve left it’s as if he was never there. The area was spotless. Price was well within reason.
Jim - West Liberty, OH
I recommend this company to anyone looking for appliance service and repair.
Rick
Rick - Dayton, OH
Great service
Dryer Fix
Mccoy - Springfield, OH
So happy with the repair! Steve diagnosed the problem over the phone, ordered parts, and came to the house a couple of days later to replace the computer in the dryer. Professional! Timely! Friendly!
Brenda
Brenda - Middletown, OH
Bill
Corvin - Springfield, OH
Excellent and knowledgeable , polite, timely
Excellent service.
Eberle - Dayton, OH
Very professional. Prompt, courteous and intent on making the interaction as painless to me as possible.
Service +/Product -
Larry - Dayton, OH
No problem with service: prompt, knowledgeable, polite. Not happy that a $1000 name brand (LG) washer needs replaced after just 3.5 years of use in a household of 3-4 people. Ten year warranty on parts nok likely to fail worthless!
Knowledgeable and courteous
Diane - Dayton, OH
Tim corrected a part installation mistake that was done by the previous serviceman. It would be great if every repairman was as prepared, knowledgeable and professional as Tim.
Service was excellent, and under warranty’s
Teresa - Versailles, OH
Repairman was courteous and efficient.
Very good service
Joyce - Dayton, OH
Prompt response and service
Eby - Eaton, OH
Got right to the problem and fixed it.
CGrant
Christina - Dayton, OH
Great service
Awesome technician
Michael - Franklin, OH
Under warranty so price is free but the service technician was extremely nice, even simply thinking of my kid who was present and gave him some bubble wrapping that the part was wrapped with for entertainment. Above and beyond.
Hope it solved the problem
Janie - Versailles, OH
Ben
Ben - Centerville, OH
Great Service
Elizabeth - Dayton, OH
Jeff was on time and fixed the stove quickly when other repairmen said it might not be repairable.
Carolyn
"Cadwallader - Huber Heights, OH
He was friendly - knowledgeable & very helpful
Great service
Mark - Dayton, OH
Great!
Jamie
Miller - Springboro, OH
Great communicator,friendly.
Same
Gayle - Dayton, OH
He arrived per the time he indicated. He was courteous and very helpful regarding the repair. Very good customer service.
Excellent Service
Johnson - Dayton, OH
The service was fast and friendly. I will definitely use them again.
sam.robertson@authorizedco.com
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Inspected unit and found the lights out and both the fresh food and freezer section. Ordering lights.; ordrng 2 W10515057 (Light module)s
Kevin S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Case file is tied to serial number of unit.; ordrng 1 DA32-00011D (Fresh food sensor), used 1 Da32-10104n (Defrost sensor) from stock"
Kevin M.
REFRIGERATOR FRIGIDAIRE FFFU20F2VW0 Unit needs door switch EVAP fan motor and cont brd not communicating properly ; ordrng 1 5304523741 (Fan) and 1 242326001 (Switch) and 1 5304523745 (Cont brd)
Kevin M.
UPRIGHT / CHEST FRIGIDAIRE FFFU20F2VW0 Cont brd and fan motor not communicating properly ordering parts; ordrng 1 5304523741 (Fan) and 1 5304523745 (Cont brd)
Brad A.
WASHER KENMORE 110.2513241 "Found washplate stripped, gearcase leaking oil, actuator not engaging properly, drive pulley slipping, ordered pulley, actuator, gearcase, and washplate. Located in the laundry room, manufactured 1/2016.; rqstng P&A on 1 W10752285 (Washplate) and 1 W10396887 (Driveblock) and 1 W11454734 (Gearcase) and 1 W10721967 (Drive pulley) and 1 W10913953 (Actuator)"
Brad A.
DISHWASHER BOSCH SHXM88Z75N/01 "Found door latch not closing properly, ordered door latch.; ordrng 1 Unknown(DN) (Door latch)"
Brad A.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Found ice build up on refrigerant line entering evaporator, ordered dye filter, located in the kitchen manufactured 3/2019.; ordrng 1 Unknown (Dye filter)"
Tim R.
WASHER MAYTAG MVWB755DW0 Replaced main control and user interface assembly. Tested unit in Spin cycle and it ran with no issues. If unit does continue to act up or have any other issues related to that error code the only option is to replace the unit.
Tim R.
REFRIGERATOR GE GSH22JSDDSS Replaced ice maker due to the unit jamming up inside the ice maker. Checks ok. Cycled unit. Part has a 1 year warranty
Steve M.
WALL OVEN BOSCH HBL5650UC/06 Installed new control panel
Steve M.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Found excess moisture buildup around evaporator fan. Did not see any signs of frost last trip. Removed evaporator cover completely thawed unit out. Explain to customer about keeping doors open too long cause this issue. Unit is operating properly
Steve M.
DISHWASHER FRIGIDAIRE FGID2479SF7A Installed new console
Tim R.
DRYER KENMORE 417.830422 Replaced shorted heater and found unit not venting out at all causing dryer to get super hot.
Tim R.
DISHWASHER BOSCH SHE55M15UC/64 Replaced broken door latch and instructed customer on rinse aid and drying settings.
Steve G.
RANGE GE JGBS66REK4SS Install left and right door hinge, unit checks OK
Tim R.
WASHER WHIRLPOOL WTW4816FW2 Unit was giving a long fill error code. Customer did not have a hot water hooked up. hooked up water and tested. Checks ok
Tim R.
WASHER LG WM2010CW Checked unit over found that the unit was giving an LE error code and very loud in the spin cycle. Unit needs new stator and rotor. No repair per customer
Tim R.
DISHWASHER FRIGIDAIRE LFID2426TF2A Cleared and drain hose and unit was draining properly. Checks ok. Instructed customer that they need to install the drain loop. Because the dishwasher was installed without one. She also has more closing paper work if we need it. I attached the front page and it has the date.
Tim R.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Replaced icemaker and clips. Sealed around ice box and adjusted water line. Checks ok; used 1 DA97-15217A (
Tim R.
WASHER WHIRLPOOL WTW8500DC2 Leveled unit and recalibrated. Checks ok
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFTR2021TS6 I inspected the unit and found damage to the copper piping connected to the compressor. Photo attached of damage. After discussing the issue with our manager and reviewing the photos. The Damage is not considered normal wear and tear and not going to be covered by the manufactures warranty. I called the customer multiple times and was sent to their voicemail. Left a message explaining they will need to return the unit to the place of purchase if they believe it was damaged delivery.
sam.robertson@authorizedco.com
OVEN LG LRE3061BD/00 Spoke with Kelly at HBW and auth 129648659191. She said she would contact the customer and speak with them about the issues and us not able to locate any failures on the unit and speak with them about getting a second opinion.
Tim R.
WASHER SAMSUNG WA45H7000AW/A2 Tightened down agitator. Checks ok
Steve M.
DISHWASHER FRIGIDAIRE FFCD2413US2A Test ran dishwasher five times unit filled with water and washed every time. Called landlord and collected service fee from her
sam.robertson@authorizedco.com
REFRIGERATOR KENMORE 1.07E+11 Installed icemaker. All checks OK
Steve M.
REFRIGERATOR FRIDGIDAIRE LFSS2612TF4 Center mullion/ cabinet divider is twisted causing left hand door not to seal 50%. No recommended repair per Mike Factory Tech Support. Unit non repairable. File# 84226990
sam.robertson@authorizedco.com
WASHER MAYTAG MVWC565FW0 "Installed parts, re-calibrated the unit and ran a test cycle. All checks OK"
sam.robertson@authorizedco.com
MICROWAVE GE JVM316DF3WW Inspected unit and found the other two door switches had failed. Installed new door switches and ran multiple test cycles. Ill check; used 2 6600w1k001c (Door switch) from stock
Steve M.
DISHWASHER MAYTAG MDB6709AWB3 Installed new heater and thermostat
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1814TWG Installed frost kit with new defrost thermostat evaporator cover seals and evaporator drain tube extension. Also installed new cold control
Steve M.
WASHER SAMSUNG WF42H5000AW/A2 Installed new shocks and control board. Ran auto check cycle
Kevin S.
RANGE SAMSUNG NE59J7630SS/AA "Customer is trying to compare oven temperature with over counter thermometer... explained these thermometers do not read accurately fast enough. Showed customer by placing cookie sheet in middle of oven, set for 350F bake and when it says its pre heated took temp check with infrared gun vs thermometer. Unit read right at around 356F and thermometer didnt even read 250F yet. Explained thermometer will prob read accurate just going to take alot longer time to get there same if placing in frig. Unit checks ok."
Steve M.
WASHER HOTPOINT HTW200ASK0WW Upon arrival customer stated the washer will fill with water and thats it . Found machine control had no programming. Reloaded software and programmed unit. Ran through diagnostics. Unit checks ok
Steve G.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Install new main board and power board cycled unit test OK
Kevin S.
REFRIGERATOR AMANA TZ19RE "Found fill tube frozen up but hopper to icemaker ok. Had to steam then remove then soak rubber tube in hot water in sink to thaw completely. Noticed towards edge some of the lining coming apart will cause issue with flow. Also looked for new fill tube part, could not find one, unit was around 30yrs old. They may look to purchase a new frig."
Steve G.
WASHER LG WM4270HVA Unit is leaking. Found the filter cap was slightly off. Tighten down .. ;cycled.
Brad A.
MICROWAVE GE JVM7195RF1SS "Installed control, latch body, and switches, unit is working properly."
Shawn H.
REFRIGERATOR FRIGIDAIRE LFTR2021TF8 Upon arrival found unit with weak cooling in the fresh food section. Inspected and found evaporator fan not running but getting proper voltage. Replaced fan. Unit is cooling properly now. Advised customer that fresh food section should be normal in 24 hours.
Brad A.
WASHER WHIRLPOOL WTW7500GC2 No repair.
Shawn H.
RANGE FRIDGIDAIRE FGEF3058RFA Upon arrival customer stated that none of the top burners work and unit heats but is slow to preheat. Pulled unit and checked voltage. Unit is not getting 240 vac. Its only getting 120vac to line 1 and 12vac to line 2. Inspected cord and found it burnt on end. Outlet has proper voltage to it but isnt sending voltage on to unit. Replaced cord and checked voltage. Cord is good but outlet is bad. Advised customer to have an electrician replace the outlet and unit will operate as it should. ; used 1 RC3-50-4 (3 wire range cord) from stock
Tim R.
DRYER GE GFD45GSSM0WW Replaced rear bearing. Checks ok. Customer has big dent in side of the unit causing rubbing explained we cant do anything about it.; ordrd 1 WE3M33 (Bearing)
Shawn H.
WASHER KENMORE 79640272900 Customer stated that unit leaks all the time and wont drain the door boot area. Inspected door boot and found drain clogged. Cleared drain. Unit is leaking from cold water valve. Replaced valve and ran to test. No more leaks and unit drains as it should. Please mail out receipt. ; used 1 5220FR2075L (Cold water valve) from stock
Steve M.
DISHWASHER FRIDGIDAIRE FGIP2468UF0A Lower spray arm and orbital sprayer are separating causing water to be forced out and underneath the door; ordrng 1 5304517982 (Orbital sprayer..) and 1 5304517981 (Lower spray arm..)
Steve G.
ICEMAKER SAMSUNG RF28HMEDBSR/AA Unit frozen up and not making ice. ; ordrng 1 1111 (Ice container) and 1 Da82-02673a (Ice maker upgrade kit)
Steve G.
RANGE LG LSE4613ST/00 Both large switches are out. ; ordrng 2 Eaq60658301 (Lamp)s and 2 Ebf6174902 (Inf. Switch)s and 2 Mck62028003 (Lens)s
sam.robertson@authorizedco.com
WASHER LG WT1501CW "Inspected unit and found an error code for an off-balance load detected. Recalibrated the unit and ran a test cycle. The unit filled with both hot and cold water, agitated, drained, and spend without any issues or abnormal sounds. All checks OK"
Steve G.
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 09 Unit is not cooling found unit is not going into defrost mode. ; rqstng P&A on 1 1111 (Ref.section temp sensor) and 1 2222 (Ref section back wall with fan) and 1 3333 (Main board)
Shawn H.
WASHER GE GTW465ASN0WW Upon arrival found unit with F26 OBB error. This is an out of balance error. Unit isnt able to spin up to full speed because suspension is worn. Unit is trying to redistribute load to balance out but cant. This is why the clothes are wet. Checked suspension and it is weak causing out of balance. Forced unit into spin to test. Unit will get to full speed. Unit needs suspension set. ; ordrng 2 WH16X26911 (Suspension left)s and 2 WH16X26910 (Suspension right)s
sam.robertson@authorizedco.com
WASHER SAMSUNG WF330ANB/XAA07 Inspected unit and found the gear case had failed and is locked up. Customer wanted diagnosis only. All checks OK.
Shawn H.
DISHWASHER KITCHEN AID KDFE104HPS0 "F4E3 motor not running, F6E1 low/no water error codes present. Motor is running and water is entering unit as it should. Ran unit in diagnostics to test all functions. All functions work as they should in test mode including the heater. Control isnt sending voltage to the heater in a cycle. This is why dishes arent dry. Unit needs main control. ; ordrng 1 W11305303 (Control)"
Shawn H.
MICROWAVE GE JVM1440BH04 "Unit is 14 years old in kitchen. Upon arrival found grill and control panel loose. Both are loose due to cracked/broken plastic mounts. Plastic is brittle from age and cracked. Unit needs grille and panel. ; rqstng P&A on 1 WB07X10530 (Grille) and 1 WB07X10950 (Control Panel), states that autho needed"
Shawn H.
WASHER GE WPGT9150H0WW Unit is 11 years old in laundry room. Installed provided parts and ran to test. Unit is still noisy and wont spin. Inspected unit further. Transmission has endplay which allowed the drive shaft to drop. This caused the rotor and stator to rub and make noise. The wash plate is also stripped from this. Unit needs transmission and wash plate in addition to the rotor. ; rqstng P&A on 1 WH43X10027 (Wash plate) and 1 WH39X10003 (Transmission)
Kevin S.
REFRIGERATOR FRIGIDAIRE FRS3LR5EM0 "Upon inspection found both fresh food and freezer sections reading 71F. Lights, fans, compressor all running. Unit apparently has a leak in the sealed system, gave base estimate on repair. Customer is selling the home and declined any repair. Collected service call fee."
Kevin S.
WASHER ROPER RTW4641BQ1 Replaced water inlet valve per CC switched over wiring harness and thermistor. Unit checks ok.; used 1 W11210459 (Inlet valve) from stock
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE LFHB2751TF0 Found the dispenser door not sealing properly. Ordering parts. ; rqstng P&A on 1 242270106 (Dispenser)
sam.robertson@authorizedco.com
WASHER MAYTAG MVWX655DW0 Inspected the unit and found the wash plate had come off again. Inspected the spines on the gear case shaft and found them almost completely stripped. Attempted to remove the inner basket off the gear case and could not remove it due to corrosion and rust buildup around the gear case and enter tub. The unit is six years old and located in the laundry room. Second tech required for tub job.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket inner) and 1 W11219115 (Tub outer) and 1 W10752187 (Screw)
Kevin S.
APPLIANCE ELECTROLUX EIMED60LT4 "Replaced heating element, adjusted door screws. Unit is heating and venting properly. Checks ok."
sam.robertson@authorizedco.com
REFRIGERATOR KITCHEN AID KRMF706ESS01 Inspected unit and found the dispenser pedal damaged and not consistently shutting off once activated. Ordering parts.; ordrng 1 W11109510 (Pad) and 1 W11109505 (Spring) and 1 W11087492 (Switch)
Brad A.
OVEN WHIRLPOOL WOC54EC0AS03 "Found user interface and main control not communicating properly, unit not holding proper temperatures, ordered UI, control, and temperature probe. Located in the kitchen, manufactured 10/2016.; rqstng P&A on 1 W10852640 (Main control) and 1 W10752316 (User interface) and 1 W10859573 (Temp probe)"
Kevin S.
REFRIGERATOR GE GDSL0KCXARLS "Upon arrival customer claims unit has been working fine for a couple of days now. Took temp checks unit reading 38F in frig and 0F in freezer. Customer has icemaker but no water hookup. Customer claims unit freezer started getting warm, unit is a bottom mount freezer and single evap, that cools frig. Unit fans, lights compressor all working. No abnormal noises, customer couldnt tell me if there was any different noises or excess frost. Customer did have son in law take a look at it, i believe may have swept behind coils. Unit checks ok for now, advised service call good for 30 days."
Brad A.
REFRIGERATOR WHIRLPOOL WRF560SMYW04 "Found compressor overheating, drawing 8 amps and kicking off, needs compressor replaced. Located in the kitchen, manufactured 2016.; rqstng P&A on 1 W10507886 (Compressor)"
Brad A.
REFRIGERATOR SAMSUNG RF260BEAESG/AA "Found door switch not closing properly, ordered door switch. Ticket number-4157349312(Victor); ordrng 1 Unknown (FF door switch))"
Brad A.
WASHER MAYTAG MHWE950WW01 "Customer claims unit is leaking sometimes, found leak at door bellow, adjusted bellow, unit checks ok."
Brad A.
WASHER FRIDGIDAIRE FTF2140FS1 "Found child lock on, not allowing unit to start cycle, turned child lock off and informed customer how to do it. Unit checks ok."
Brad A.
REFRIGERATOR GE GTH17JBC2RR "Found door gasket off of refrigerator, reinstalled gasket, unit is working properly. Amount approved by Jennifer Babros."
Tim R.
RANGE SAMSUNG NE59M4310SS/AA Adjusted oven temps. Checks ok both bake and broil working with no issues. If unit continues to act up will need new control and oven sensor
Tim R.
RANGE WHIRLPOOL WFE525S0HT1 Needs new control due to no power to elements. No repair.
Tim R.
REFRIGERATOR KENMORE 106.7215211 Checked unit over found that the unit was not defrosting. Removed that cover and found that the heater wire had been pulled out of the harness. Fixed heater wire. Checks OK
Tim R.
RANGE JENN AIR JED8430ADB Check unit over found that fan switch was completely broken. Unit has to be completely disassembled to replace fan switch. Customer wants to talk with her husband.
Tim R.
DISHWASHER MAYTAG MDB7749SBM3 Replaced touchpad. Checks ok. Unit is about 10 years old in the kitchen stainless steel.
Tim R.
DRYER KENMORE 795.803119 Needs a new heater and rollers. No repair due to cost.
Tim R.
WASHER FRIGIDAIRE FTF530FS1 Customer misfired outlet and caused unit to fry the ground wire and part of the wire harness.. repaired wire. Checks ok
Tim R.
DRYER WHIRLPOOL WED5100VQ1 Disassembled cleaned vents and replaced fuse checks ok.; used 1 3392519 (Fuse) from stock
Steve M.
WASHER MAYTAG MVWB835DC4 Multiple water temp and inlet errors. Replaced Valve. Unit checks ok; used 1 W11165546 (Valve) from stock
Steve M.
DRYER SAMSUNG DV45H7000EW/A2 "Dryer not heating due to burnt wire on high limit thermostat also found broken drum support and seized belt tensioner pulley. Replaced parts listed and repaired wiring; used 1 DC97-16782A (Support roller), and 1 DC93-00634A (Belt tensioner) from stock"
Steve M.
WASHER AMANA NTW4516FW3 Found neutral wire to cold water valve pushed from pin connector giving LF error code. Tightened all electrical connections unit operating properly
Steve M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Installed new water valve. All water flow checks OK. Checked for water leaks and no signs of water
Steve M.
WALL OVEN MAYTAG CWE5800ACE Installed new lower bake element
Steve M.
DISHWASHER KITCHENAID KDTM354EBS2 Installed new rack supports and guides
Tim R.
DRYER WHIRLPOOL WED75HEFW1 Cleared off blower wheel again causing vibration. Instructed customer to get their vents cleaned
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2312TF4 Unit not making ice. Installed new ice maker. Cycled. ; used 1 241798231 (Ice maker) from stock
Tim R.
DRYER SAMSUNG DV42H5200EW/A3 Replaced main control tested unit checks OK
Steve G.
REFRIGERATOR SAMSUNG RF28K9070SG/AA 05 Installed new ice container installed new icemaker kit test OK
Tim R.
WASHER MAYTAG MHW6000XG0 Unit control and user interface needs replaced due to f6 E02 error code. No repair due to console not being available.
Shawn H.
OVEN FRIGIDAIRE FCRE305LAFC Upon arrival customer stated that unit wont maintain heat but will preheat. Sensor and all elements are good. Ran unit to test. Unit heats fine but wont cycle to maintain temp. Replaced control and ran to test. All ok. Unit maintains temp now.
Tim R.
DISHWASHER FRIGIDAIRE FDSH450LAF1A Replace parts listed. Checks OK
Shawn H.
RANGE JENN AIR JGD8348CDP Installed all provided parts and ran to test. All ok.
Tim R.
DISHWASHER SAMSUNG DW80R2031US no repair.
Shaun S.
DISHWASHER SAMSUNG DW80R9950UG/AA "Upon arrival customer complaints of unit leaking water out of bottom, tech pulled unit and ran while observing the bottom of unit where customer said water was coming from but found no trace of water leaking, left unit run for almost 1/2 hour, unit checks ok upin tech departure"
Tim R.
DISHWASHER FRIDGIDAIRE n/a Ran unit through multiple cycles and could not find any leaks or any evidence of the dishwasher had been leaking. Took pictures of floor that was previously damaged by water. Replaced seals and spray arm to insure no leaks.
sam.robertson@authorizedco.com
DRYER MAYTAG MEDC465HW Inspected unit and found the belt and sheared off and part of the terminal block wiring was damaged. Made repairs to the terminal block and installed new belt. All checks OK
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE FFHB2750TD7 Installed icemaker. All checks OK
Tim R.
DRYER AMANA LE8317W2 Replaced parts listed. Checks ok
sam.robertson@authorizedco.com
WASHER KENMORE 796.3151221 Inspected unit and found the gear case and failed at making a loud grinding noise during spin cycle. Customer only wanted diagnosis. All checks OK
sam.robertson@authorizedco.com
DISHWASHER SAMSUNG DW80J3020US/AA "Found the dispenser door not opening properly. Installed new dispenser. Ran a test cycle, All checks OK"
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1821TD0 no repair.
sam.robertson@authorizedco.com
WASHER MAYTAG MVWB765FW2 "Inspected the unit and found the hot water valve not opening properly. Ran a test cycle and found no other issue. Installed valve and ran a test cycle, all. Checks ok. ; used 1 W11165546 (Water valve) from stock"
sam.robertson@authorizedco.com
REFRIGERATOR LG LRSC26925TT Inspected the unit and found a failed water valve. Installed new water valve. Ran a test cycle and all a checks ok.
Kevin S.
WASHER WHIRLPOOL WTW8500DC0 "Replaced ui console, powered on checked through buttons. Did quick test had unit fill and wash then drained out. Checks ok."
Kevin S.
WASHER MAYTAG MVWB855DC3 "Customer claims unit is not getting clothes clean, unit has no error codes. Found wash plate loose, tightened up screw. Also gave suggestions in options for better cleaning or more water. Tested unit with some towels, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF28JBEDBSG/AA "Check error codes39 & 40 replaced ice maker & auger assy and checks ok; used 1 Da97-12540g (Auger), and 1 Da97-15217d (Icemaker) from stock"
Steve G.
REFRIGERATOR - S GE PVD28BYNBFS Install new right door and deli drawer test OK
Kevin M.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found water line not seated in valve reconnected and checked ok
Steve G.
DISHWASHER GE PDWT280V00SS Installed new main board and fuse. Try to start up the unit but would not start . After messing around with the unit it finally started up. Found that the unit has a short in the wire harness and the harness is not available . Spoke to Michelle at autho 373MIJL
Kevin M.
REFRIGERATOR GE TFX22ZLC Unit is 31 yrs old in the kitchen Freezer door is wore out not closing and part is NLA so just charged customer service cant repair unit
Brad A.
DRYER SAMSUNG DV48J7770EW/A2 "Found idler pulley squealing and roller not turning properly, installed pulley and roller, unit checks ok."
Shawn H.
DISHWASHER LG LDF6810BB/01 Upon arrival customer stated that unit leaks just as much as before. Ran unit to test after removing from cabinet. Unit is leaking in the same spot as last time. Leak is from corrosion in the stainless steel tub. Have photos of corrosion. Tub is not available to replace. No repair possible.
Brad A.
DRYER MAYTAG MEDB850YW1 "Found heating element open, installed new element, unit is working properly."
sam.robertson@authorizedco.com
WASHER-DRYER COM LG WM3499HVA Inspected the unit and found an error code from the customer for 1E for low water flow. Pulled the unit and found the cold water valve at the house partially shutoff. Opened the valve and advised the customer to run a few loads through. All checks ok.
Kevin S.
WASHER GE GTW460ASJ4WW "Replaced transmission and parts, checked for leaks. Unit checks ok."
Kevin M.
REFRIGERATOR KITCHEN AID KFIS29PBMS02 Cont brds and fan not communicating properly needs new brd and fan kit per bulletin
Kevin M.
REFRIGERATOR FRIGIDAIRE FFHS2311PF2 Damper motor not opening installed new damper motor and checks ok; used 1 242303001 (Damper) from stock
Tim R.
WASHER SAMSUNG WF42H5200AP/A2 "Checked unit over unit is extremely hard to spin by hand in making a screeching noise. When washer is put in the spin cycle the motor is really struggling to turn the washer and it is shaking all over the place. Needs tub assembly and shocks. Customer also said unit is intermittently just shutting down with water still standing in the unit. Drain pump is working properly. Unit needs new control.; rqstng P&A on 1 #### (Rotor) and 1 ##### (Stator) and 1 ###### (Complete tub) and 3 #### (Shocks)s and 1 ##### (Main control), states that autho needed"
Steve M.
RANGE LG LRE3023ST/00 Oven relay board is faulty not closing neutral switch causing entire oven not to heat; ordrng 1 EBR74164802 (Relay board..)
Steve G.
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 Unit is not cooling. Compressor will run for 10 secs and then stop and click. ; ordrd 1 241941005 (Start device)
Steve M.
WASHER SPEED QUEEN AWN63RSN115TW01 204365 x2. Robert at speed queen recommended replacing two foam spacer inserts behind the start and rinse button that may be causing the unit to select or D select rents and or start cancel; ordrng 2 204365 (Foam spacer..)s
Steve G.
REFRIGERATOR FRIGIDAIRE FRS3HR35KW3 Unit is leaking and not making ice. Installed new ice maker and container. Cycled. ; ordrd 1 241798224 (Ice maker) and 1 241860803 (Ice container)
Shawn H.
DISHWASHER FRIGIDAIRE FPHD2491KF0 Upon arrival customer stated that unit only works on light wash and wont start unless you use delay start. Those are the only buttons that work. Removed door to inspect for loose connections or corrosion. None found. Keypad is shorted out. Unit needs console with keypad. Please mail out invoice. When scheduling for parts please schedule on Wednesday or Thursday. Customer is off those days. Also customer wants refrigerator looked at at that time. ; ordrng 1 5304475578 (Control panel)
Shawn H.
WASHER MAYTAG MHWE200XW00 Upon arrival customer stated that unit leaks from the front and pools underneath. Inspected unit and found a small hole in the door bellow causing leak. Unit needs door bellow. ; ordrng 1 W10381562 (Door bellow)
Shawn H.
WASHER GE GTW485ASJ1WS Upon arrival customer stated that unit intermittently wont finish the cycle. Checked unit for errors and found F5 shifter fault. Unit isnt shifting from spin to agitate and vice versa. Forced shifter on in test mode and it will not move. Is getting voltage and trying to move. Nothing locking it up or tub. Unit needs shifter assembly. Unable to force motor on. Resistance is good but would like to have motor in case it wont run. ; ordrng 1 WH05X25036 (Shifter) and 1 WH49X25375 (Motor)
Shawn H.
DISHWASHER GE GDF620HGJ2BB Upon arrival customer stated that unit wont operate at all now. Unit has proper voltage to it but now power to touchpad. Could not get unit to operate in diagnostics. Unit needs main control but may need additional parts. Advised customer. ; ordrng 1 WD21X24900 (Control)
Shawn H.
DISHWASHER WHIRLPOOL WDT710PAYM6 "F10E1 dispenser electrical problem, F6E2 fill valve electric problem, F8E2 drain motor electrical problem, F7E1 no heat errors present. Ran diagnostics to test. Control isnt sensing voltage to the heater, but unit fills, washes, and drains fine. Dispenser wont open because spring is missing. Unit needs control and dispenser. ; rqstng P&A on 1 W10597041 (Control) and 1 W10605015 (Dispenser)"
sam.robertson@authorizedco.com
REFRIGERATOR FRIGIDAIRE LFHD2251TF6 Fan and aug motor building up ice still. Ordering part. ; ordrng 1 242146001 (Evap housing kit) and 1 5304493604 (Fan)
sam.robertson@authorizedco.com
WASHER MAYTAG MHW5500FW1 Inspected unit and found a failed control board and pressure sensor. Ordering parts; rqstng P&A on 1 W11201286 (Control) and 1 W10448876 (Sensor)
sam.robertson@authorizedco.com
WASHER GE GTW460ASJ4WW "I called the customer roughly an hour and a half before arriving and asked them to fill the unit with laundry and to run a cycle so I could see what the unit was doing when I arrived.. Upon arrival I found a medium size load in the washer and the washer had completed the cycle without any issues, there was no water at the bottom of the basket and the clothes were wrong out very well. The Unit did not have any issues completing the cycle and draining the water. I ran a drain and spin cycle and the unit spun up into high speed. The amount of vibration from the unit was within normal range and there was no loud banging or abnormal sounds coming from the unit. The articles of clothing inside ranged from large towels to small socks. I advised the customer if they do not load the unit with similar sized items, the basket can become off balanced and vibrate more than normal causing the unit to shutdown mid cycle and could result with water being left inside the basket.
Kevin S.
OVEN WHIRLPOOL WFE505W0HW1 "Found black power wire from terminal block had shorted and burnt. Unit will need a new terminal block. I believe i can replace the terminal ends on the wire without ordering harness. Customer claims screen went out, control might be damaged.; ordrng 1 W10245259 (Terminal block) and 1 W11314391 (Control)"
Kevin S.
DISHWASHER FRIGIDAIRE PSEUDOXXX Pulled part off Frigidaire dishwasher and confirmed via photo with SM tech.
Kevin M.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Ran through diagnostics found switch and motor bad on icemaker ordered parts to repair; ordrng 1 W10873791VP (Icemaker) and 1 W11123943 (Switch)
Kevin M.
REFRIGERATOR WHIRLPOOL WRQA59CNKZ No model serial tag Anne is emailing Big Sandy; saved tckt
Brad A.
DISHWASHER THERMADORE DWHD870WFP/13 "Found drain pump not turning with proper voltage applied, ordered drain pump.; ordrng 1 Unknown(DN) (Drain pump)"
Brad A.
DISHWASHER BOSCH n/a "Found tub gasket worn, installed new tub gasket, found bottom door seal worn, ordered door seal.; ordrng 1 00432490 (Bottom door seal)"
Brad A.
WASHER WHIRLPOOL WTW5100HC1 "Found lid lock trying to lock, the control does not respond properly, ordered lock and control.; ordrng 1 W11394572 (Lid lock) and 1 W11479878 (Control)"
Brad A.
DRYER SAMSUNG DVE45M5500Z/A3 "Found motor has bad start windings, ordered motor. Will use door switch on return. Located in the laundry room, manufactured 10/2018.; rqstng P&A on 1 Unknown (Motor assembly)"
Tim R.
DISHWASHER FRIDGIDAIRE LFID2426TF4A Fixed float switch. Checks ok.
Tim R.
DISHWASHER BOSCH SHP65T55UC/07 Right side installation hinge was pushing against the door constantly causing it to pop open. Adjusted hinges and tested 10 to 15 times in the unit functions with no issues started every time did not have to slam the door. Checks OK
Tim R.
WASHER MAYTAG A511 Checks unit over found tub has a hole rusted in it. No repair. Showed customer leak.
Tim R.
WASHER-DRYER COM LG WM3488HW Checked unit over found that the cold water valve was sticking open. Replaced cold water valve. Tested no leaks. Instructed customer to keep an eye on the first load they do to make sure there are no leaks.; used 1 5220FR2075L (WATER VALVE) from stock
Tim R.
DRYER WHIRLPOOL WED4815EW1 Replaced rollers. Checks ok; used 1 349241T (ROLLER KIT) from stock
Tim R.
WASHER SAMSUNG WF56H9100AG/A2 Checked unit over found the unit would not spin. Unit drains fine. Unit needs new rotor and stater. Along with main control and inverter. Customer is looking for a receipt and if she is able to find it then we are going to go ahead with the repair.
Tim R.
DISHWASHER FRIGIDAIRE FGIP2468UD0A "Replaced door seal and lower door seal. Checks ok. Instructed customer to get dishwasher installation fixed. Dishwasher is tilted forward so water is coming to the front of the door. Dishwasher needs to be tilted back.; used 1 154827601 (Door seal), and 1 5304500204 (DOOR GASKET) from stock"
Tim R.
DRYER LG DLE2050W Needs main control due to no power to motor or display. No repair due to the cost.
Tim R.
WASHER MAYTAG MVWC565FW2 Removed sheets from agitator. Checks ok
Steve M.
DRYER - ELECTRIC GENERAL ELECTRIC GTD42EASJ2WW Installed new motor and timer. Dryer is operating properly
Steve M.
WASHER LG WT7600HKA Found loose wash plate causing noise while the unit was spinning shifting back-and-forth rubbing against wash tub
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2312TF0 Fresh food section not cooling properly due to disconnected temperature damper door actuator arm.
Steve M.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Upon arrival customer stated the water started working. No need to install filter housing. Icemaker still not producing ice cannot get icemaker to advanced. Replace icemaker all components operating OK; used 1 DA97-15217D (Icemaker) from stock
Steve G.
DISHWASHER FRIGIDAIRE FDPC4221AB0A Unit is not drying. Found loose wire to the heater.
Steve M.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Unit operating ok at this time.
Steve G.
WASHER MAYTAG MVWB865GWO Pillow case was caught under agitator. Remove the agitator and pillow case.
Steve G.
REFRIGERATOR KENMORE 106.7021241 Unit is leaking. Thawed out the defrost drain line.
Steve G.
REFRIGERATOR ROPER RS25AGXNQ01 Unit is leaking at the dispenser. Installed new water valve cycle test OK