Service History 9

Mullion heater is out, ordered part ; ordrng 1 242036306 (Mullion)

Found leak in evaporator coil ; ordrng 1 5303918274 (Evap coil)

Part not available ; ordrng 1 Da41-00867a (Control)"

Motor is locked up and shaft and freezer light are out. ordered parts to be installed; ordrng 1 W10822606 (Disp motor) and 1 W11509548 (Shaft) and 1 W10695459 (Module)

"Customer stated this refrigerator always builds up frost in the freezer section. Inspected unit and found large gapping in between the outer and inner liners. Sealed liners with food grade sealant. Due to the ice dispenser and bucket being in the freezer door, the constant frost and ice build up has taken out the auger motor. Ordering auger motor. ; ordrng 1 W10271509 (Auger motor)"

Inspected unit and found fan motor humming but the fan not turning at all causing no air flow and warm temps in the freezer. Ordering fan motor. ; ordrng 1 297250000 (Fan motor)

"Found icemaker not cycling properly, door closers cracked and making clicking noises when opening doors. Ordered door closers and hinge bearing.; ordrng 2 241856501 (Door closer)s and 1 242015301 (Hinge)"

"Disassembled unit and replaced shorted drain pump and pressure switch. Reassembled unit and tested. It is filling with water, draining and spinning with no issues."

Minimal frost pattern. Sealed system leak.

Unstacked dryer. Replaced drain pump and drain hose. Made sure there was no debris down inside the hose connecting to the drain pump. Put unit into a drain and spin and it drained the water out with no issues and went through a spin cycle. Unit checks OK

Checked unit over found that the refrigerator was not cooling at all. Found that the freezer fan was frozen up due to the door not being closed all the way. Instructed customer to defrost for 24 hours and then plug back in and let it cool down for 24 hours they should take care of their issues and be sure to close the door all the way. If for some reason the unit does not start cooling after 24 hours it will need sealed system work

Repaired agitator. Checks ok

Replace parts listed. Checks OK

Replace parts listed. Unit checks OK

Cleared frozen drain and installed heater wire. Checks ok

Replaced parts listed checks ok

Replace control due to the unit not spinning out properly. Tested unit checks OK

Replaced door seal and spray arms. Checks ok

Checked unit over found with the unit was over frosting in the freezer section. Set unit eight hour defrost and instructed customer to defrost the unit and that would take care of their issues. Checks OK

Voltage wasnt correct due to wiring being wrong. Fixed cord. Checks ok

Installed new heater thermostat, checks okay

Customer states unit is not cooling properly found that unit is working properly and she also stated that shes hearing water dripping the water noise that she is hearing is when the unit goes into a defrost cycle. Inspected unit and all checked OK

Replaced parts listed checks ok

"Customer states that unit intermittently makes ice. Found ice maker fill tube frozen and ice maker stalling when cycling. Replaced fill tube with updated kit and ice maker. Cycled to test. All ok. ; used 1 241920106 (Fill tube kit), and 1 243297613 (Ice maker) from stock"

F1e0 error code. Checked the pressure switch assembly into the hose and chamber was clear. Unit did start. Customer is going to do a couple of loads to test. If acts up please pull work order and preorder parts

"Unit isnt tumbling but motor is running. Found belt broken. Cleared unit of lint, lubed rollers, and installed new belt. Ran to test. Unit is tumbling and heating as it should. All ok. ; used 1 341241 (Belt) from stock"

Customer states that unit is showing OE and wont drain on its own. Customer verified that filter is clear. Pump is getting voltage but not moving water. Impeller is stuck. Replaced pump and ran to test. Unit is draining as it should. All ok. Please mail out receipt. ; used 1 4681EA2001T (DRAIN PUMP) from stock

Customer states that unit is frosted over again and not cooling in fresh food section. Found evaporator frosted over. Thawed evaporator cover and removed. Found connection at thermistor loose and showing open on the control. Test thermistor and it is open. Replaced thermistor. Advised customer to unplug to finish thawing out the evaporator.

"Installed new belt, calibrated control, and ran to test. No more belt squeal."

Installed new adjusters and upper rack works fine. All ok.

Installed new lint screen.

"Customer complaint was of a blinking light and the unit not responding after running for about 20 minutes and that the soap dispenser was not opening. Inspected the unit and ran a diagnostic test cycle, and a quick wash cycle, and auto wash cycle. Found an error code for low water flow from the drain pump. Cleared error code. During the quick wash cycle the unit filled with water, washed, drained, opened the soap dispenser, refilled with water and started washing again. During the Auto wash cycle the unit filled with water, washed, drained, opened the soap dispenser, refilled with water and started washing again. The drain flow for the unit and line is fine. Possible food or gunk buildup caused previous error code. The drain line runs directly to the drain piping from the sink and not a garbage disposal so a backup in the line can cause the low flow error. Tech recommends to place soap pods on the bottom of the basket for the most consistent wash cycle as it is common for the soap dispenser to get hung up and open late or not open at all. Soap dispenser was replaced earlier this year and working properly, (opens after second wash cycle). Tech found no leaks, lights beeping, or any other issues. All checks ok."

"Inspected unit and found the basket tumbling, replaced element, but no airflow getting outside the home at the exterior vent. Advised the customer they need their vent lines professionally cleaned. All other checks ok."

Inspected the unit and found a large amount of gunk and detergent around the bellow and door and a large amount of suds in the basket. Cleared bellow and door off. And ran a test cycle and found no leaks. Advised them to use cleaning tablets to clean the unit on a regular basis. All checks ok.

Inspected the unit and found a leak in the sealed system and a partial frost pattern on the evaporator. Compressor pulling correct amps and turning on and off as it should. The unit is 17 years old and located in the garage. Called AHS and provided them with the diagnoses and recommended they replace the unit. AHS stated their contract does not cover standalone freezers. AHS to contact the customer.

Inspected the unit and found the drain pump making a loud rattling noise and not pumping out any water. Provide an estimate to the customer. Customer already had drain pump at the location. Installed parts and ran a test cycle. All checks OK

Inspected the unit and found neither the bake or broil element in the lower oven kicking on and receiving voltage from the control board. Found the control board no longer available from the manufacturer. part #00686561q

Called Bosch tech line and spoke with Greg. Greg advised me the door alarm will go off at the two minute mark and there is no way to make the alarm go off at an earlier time or change the volume on it. He did recommend the customer using the app to monitor temperatures and they could turn your notifications up louder on the door opening and be notified that way. Provide the information to the customer. All checks OK

Inspected unit and found the door gasket not aligned properly. Made adjustments to the door gasket so that way the door can close properly. Customer still complained that the fresh food door will not close on its own. I advise the customer due to the design of the unit and the inability to raise the front legs that there was nothing else that I could do as this is simply the design. All checks Ok

Inspected the unit and found the average temp in the fresh food section at 35 degrees and 0 degrees in the freezer section. Reset the defrost heater to a basic 8 hour defrost and reset the control board. All checks ok.

"Caulked around seams, areas per service flash RF1405."

"Inspected the unit and found the upper sprayarm manifold damaged and not circulating water on the upper level. Ran a test cycle and the unit filled with water, washed, and drained. The damage is not normal wear and tear. Provided auth request for parts from AHS. AHS to contact customer concerning contract."

Compressor is locked up and non repairable please mail customer a receipt

"Steamed and cleared drain, modified with extended drain piece for heater. Installed new evaporator cover. Unit checks ok."

Installed new defrost board, checks okay

Installed new heater and cont board. Not defrosting properly

Drain is frozen up and collapsed and there is no more repairing the unit, I explained that the last time out if that didnt fix it then the unit wouldn?t be able to be repaired.

Unit has a sealed system leak non repairable unit was tapped into by another company before I got here and picture of the dye drier that was installed called Lowes-Johnathan-

Installed dye drier and recharged unit, checks okay

Door is warped needs replaced

Installed parts listed. Checked operation and all checked ok.

Fixed agitator. Snapped back into place. Tested and updated firmware. Checked ok.

Helper on this call

Installed new ice maker. Previous was not finding home position. Installed new and all checked ok. ; used 1 DA97-13718C (Ice maker) from stock

Installed new door. All checked ok.

Installed parts listed. Checked operation and all checked ok.

"Found ice maker fill line clogged, not allowing water to fill properly, defrosted ice blocking water flow, unit checks ok."

"Found igniter not pulling proper amps, installed new bake igniter, unit checks ok.; used 1 5303935066 (Igniter) from stock"

"Found wash motor not turning with proper voltage applied, installed motor assembly, unit checks ok."

"Found unit giving TE error code, found thermistor out of range, installed new thermistor, unit checks ok."

"Found main control not responding properly, installed new control, unit checks ok."

"Found leak in water line coming to filter, repaired water line, unit checks ok."

"Found touch panel not responding properly, installed new touch panel. Unit checks ok."

"Found pressure switch not communicating with control, installed new switch, unit checks ok."

"Unit was giving LC code, unit was dry when I arrived, code was not present, leak sensor was dry, found drain line clogged were attached to garbage disposal, cleared drain line. Unit checks ok."

Inspected unit and started a cycle. The motor started turning but was extremely loud. Customer stated he had to turn the drum by hand multiple times to get it to start turning. Replaced motor and blower assembly with pulley. Greased roller wheels. Ran tests. All checks ok. ; used 1 DC93-00101N (Motor and blower asm) from stock

"Inspected unit and found the heating elements kicking on but never getting up to temperature. When put only on broil, the broil element never glowed like it should have. Informed the customer that I would have to look at the junction box to see if the correct voltage was coming through to the unit. Due to being a new build, he stated he would have his electrician come out and test the for proper voltage."

"Inspected unit and found the heating element shorted to ground and the idler pulley locking up. Replaced idler pulley and heating element. Greased roller wheels. Ran tests. All checks OK.; used 1 W10837240 (Idler pulley), and 1 8544771 (Heating element) from stock"

"Customer states that dishes are wet and cold after it finishes. Rinse aid is in use, customer uses high temp wash and heated dry options. No loose connections at board or heater. Heater tests good. Unit needs main control board. Relay is not closing. ; ordrng 1 117518750 (Main control)"

Unit freezing in fridge section. Needs ice maker service kit and evaporator cover. Also main control; rqstng P&A on 1 DA82-02701A (Ice maker kit) and 1 DA97-12608B (Cover) and 1 DA92-00384R (Control)

Control panel locked up, calling Samsung Earnest-unit needs new Hub board called for part # spoke to Alexia ; ordrng 1 Da92-00151a (Hub) and 1 Da82-02711s (Hub)

Replaced parts listed checks ok

"Inspected unit and heard some noise coming from the unit when in a spin cycle. Unit ran through cycles normally. Due to the location of this unit, I was unable to pull it forward to disassemble to see inside of it. Customer stated they would move dryer to make accommodations for the washer. ; O-emld tckt"

Inspected unit and found a thick layer of ice covering the bottom of the unit. Also found freezer door gasket not closing all the way and sealing up properly. Cleared frozen drain line and checked for clogs in the drain line at the back of the unit. Drain line is working properly. Ordering door gasket. ; ordrng 1 W10714545 (Freezer door gasket (grey))

Inspected unit and found ice maker cycling properly right now. Customer stated the ice maker had not been cycling for about a week. Replacing ice maker ; O-emld tckt

Replaced freezer fan. Checks ok

Sealed cabinet with sealant. Checks ok

"Removed front cabinet and checked drain hose, tub hose, top balance ring, fill hoses and valve. Ran unit through and entire cycle and unit didnt leak at all. All hoses and components checked ok. Couldnt find any indication of leaks. Called Rob and gave him info about customer wanting new unit. Rob said he'd put notes and have them check back with customer."

"Replaced thermal fuse and fuse kit. Checks ok; used 1 3392519 (FUSE), and 1 279816 (FUSE) from stock"

Adjusted door latch and mounts. Found customer has a leak underneath sink not coming from dishwasher

Replaced leaking water valve and tested. Checks ok

Checked unit over found that the refrigerator drain was plugged. Cleared out drain and ice build up around fan. Installed heater wire and adjusted drain. Checks ok

Checked unit over front of the unit was not going into defrost properly. Set unit into an 8 hr defrost timer. Customer is defrosting. If it acts up again will need new control and fan assembly.

Needs new control and display unit completely dead. I did disassembled unit and remove clothes for customer. No repair further per rent a center per DAVE.

Heard start device just clicking. Installed new start device and compressor kicked back on. If unit does not start cooling unit will need a compressor. ; used 1 W10189190 (Start device) from stock

Found that the unit has power going to it, removed the cover for the electrical and found that the wire head shorted out advised customer they need to get with landlord or whoever installed unit

Unit top right rack rail fell off the tub. Spoke to Tyler at GE Techline text pictures Email pictures to GE unit is not repairable case number 06482070

Installed new condenser fan and ice room door test OK

Installed main control and user interface. Ran unit in spin to test. Unit is functioning as it should. All ok. Voltage to unit is good and outlet is properly grounded.

Customer states that unit wont spin and wont advance. Unit has 3e error. Locked rotor error. Tub spins freely by hand. Removed back panel and inspected motor and hall sensor. No loose connections and both test good. No loose connections at control. Reset control and ran spin to test. Unit is now spinning up to full speed. Started quick wash to test. Unit is advancing on with no issues. Advised customer to use machine and if problem reoccurs it will need the inverter board replaced.

Customer states unit makes a squeal noise in agitation and noticed water under unit. Noise is coming from the belt. It is slipping. Replaced belt and cleaned up pulleys. Ran to test. No more belt noise. Unable to duplicate concern of leak. No signs of leaks and no leaks in test. All ok.

Customer states unit wont tumble. Unit has correct voltage to it. Found blower housing thermal fuse shorted open causing no start. Replaced fuse and cleared lint from blower housing. Lint caused back up of heat. Unit is tumbling and heating as it should. All ok.

Installed new control panel and verified operation. Unit operates as it should. Damage is from screw head contacting console. Unit is as low as possible and it is barely rubbing the screw. Mount bracket flexs and needs adjusted by contractor. Advised customer.

Customer states that unit takes several cycles to dry. Has tried auto and time dry with same results. Pulled unit to inspect vent. Vent is clear as far as I can see. Ran unit in time dry high heat to test temperature. Unit is getting to 150 on high and cycling off. Replaced cycling thermostat and ran to test. Temps are within spec now. Advised customer to have vent cleaned. They cannot recall when it was done.

Customer states that unit is loud in spin and moves a lot. No error codes present. Unit is level. Ran spin to test. No abnormal noises in spin. Unit spins smooth. Advised customer on loading and cycle selection to improve performance.

Customer stated that they noticed a leak from under and behind unit. Large amount of water. Inspected unit and found no obvious signs of leak. Ran to test. No leaks from machine. House drain is sluggish and spills over. Larger load causes a larger leak. Advised customer to have plumber clear the line.

Customer states that upper rack is sagging and a plastic piece came off. Inspected unit and found upper rack adjuster broken and missing wheel. Replaced adjuster with update kit and rail stops. Ran diagnostics to test. All ok. No errors and unit operates as it should. Please mail out receipt.

Inspected unit and found the evaporator cover had ice on it and the drain line frozen. During the defrost cycle the ice would run over the drain pan and into the flex store. Tested the water valve and filter and found no leaks. Cleared ice from drain line and installed small heater adapter along with covering small cracks behind the evaporator with permagum. Cleared up ice and water. All checks OK

"Inspected the unit and found lint builtup in the vent line and cleared the moisture sensors. Ran a test cycle and found the unit heating on low, medium, and high. I advised the customer that the newer energy efficient unit run the heating element for a much shorter time period than older units and showed the customer how to clean the sensors and advised to run the cycle on timed dry for a better dry cycle. All checks ok."

"Inspected the unit and found a weak wash motor. Installed new wash motor ran a test. No leaks found, all checks OK"