Service History 9

Installed new display and cycled buttons to test. All ok. All functions of dispenser work as they should.

Upon arrival customer was not home. Called and she said she was told by GE that she would have a different time frame and a different company. Canceled service.

"Inspected the unit and found the fresh food temperature on the top shelf at 41 degrees and the lower shelf at 32 degrees. The top two shelves were packed and organized in a way that does not allow for good airflow through the upper shelves. Checked temperature in the freezer and found the average temp at 5 degrees and cooling without issues. Checked the fan in the freezer section and it was running without issues. Checked the dampener motor and found it opening and closing with temperature changes from the dispenser, the temperature sensor in the fresh food section recognized the temperature change and opened/closed the dampener door as needed. The temperatures on the display panel on the door towels the customer what temperature the unit is set at but not the actual temperature inside the unit. Manufacturer states that the fresh food section can be anywhere between 30 and 40? as an average temperature and still keep product good. I advised the customer to move the produce in the fresh food section around to allow better airflow and to monitor the temps over the next two weeks. All other checks ok."

"Inspected the unit and found a loose screw inside the basket. The screw does not go to anything on the unit and must have been missed placed in there during installation. Unit is functioning properly, all checks OK"

Inspected unit and found the dishwasher on the same breaker as disposal and the breaker switch was a GFCI. The breaker would trip as soon as I had hooked up the dishwasher to the breaker line. Per the manufacturer a dishwasher should be on a dedicated non-GFCI line. I advised the customer to contact electrician and have them switch the GFCI breaker over to standard. No other issues found.

"Inspected unit and found damage to the right refrigerator door, baskets and shelf on the door. Found multiple screw holes in the side of the door where the mullion attaches. Called Lowes ext warranty and provided them with the diagnoses. Damage is not normal wear and tear. I advised the customer to contact Lowes ext warranty about their coverage."

Inspected unit and found damage to the door boot. The damage is not covered by warranty as it is not normal wear and tear.

"Inspected the unit and found large amount of detergent builtup around the wash motor, and found the float switch stuck, which was causing the unit to have incorrect water level readings. Cleaned off the float switch and reset it. Used wash motor. Ran a test cycle and for the first 30 seconds the water was cold before it became hot. I advised the customer if they want more hot water used during a cycle to running the hot water at the kitchen sink for roughly 30 seconds before starting the dishwasher. Recommended using affresh cleaning tablets each month to keep the unit clean and to dissolve excessive detergent buildup. Advised the customer that most cycles only air dry the dishes and to make sure to select heat dry if they want the heater to activate, and to use rinse aid on a regular basis. All other checks ok."

Inspected the unit and found the crisper drawer shelf partially cracked and the wheel not staying on the shelf. Took photos of damaged shelf. Spoke with Lowes extended warranty and Shelves and baskets not covered under warranty. Provide the customer with an estimate for the drawer and shelf.

"Changed out thermal cutoff, tested unit is working ok."

"Inspected unit and found it leaking from the door boot due to damage. Provided estimate. The customer approved repair. Installed parts and ran a test cycle. No leaks found, all checks OK; pckd up 1 Dc97-16140p (Door boot)"

"Upon inspection, put into a drain and spin, transmission is bad in unit. Gave rough estimate on repair, and recommendations on a new washer. Collected service call fee."

"Replaced parts, ran unit checked for leaks, none. Unit checks ok"

Installed new dye drier and recharged unit

Ice dispenser issues, adjusted ice bucket and checked ok

Cleared out defrost drain and installed probe off the heater and checks ok. Please mail customer a receipt ; used 1 Da61-06796a (Clip) from stock

Replaced parts, checks ok

Installed ice maker kit; used 1 Da82-02675a (Imk kit) from stock

Cleared out defrost drain and checks ok

"Installed control and wash motor, found wire harness melted and needs to be replaced, customer does not want to continue the repair. Returning filter, and UI."

"Found stator and rotor locked up, will need both replaced with hall sensor, customer considering repair."

"Found loose connection at drain pump, repaired connection, unit checks ok."

Unit has shorted defrost heater and timer. Customer has unit unplugged.; ordrng 1 218169802 (Defrost heater)

"Customer found water in tub without using washer, if problem persists the water valve assembly will need replaced, customer is going to watch unit to check for water continuously coming in."

Oven clock is running and not keeping time and convection fan always runs even on normal bake cycle. Need temperature sensor and oven control; ordrd 1 5304523298 (Control) and 1 316490000 (Temp probe)

"Customer states that unit shows E64 heater circuit open error. Inspected unit and found one of three elements shorted open. Thermal fuse and thermostat are good. Blower housing had an item of clothing in it but not around the blower wheel. Machine has a light amount of lint build up. Unit needs heater and moisture sensors. Sensor broke some time ago. Replaced heater and ran to test. Unit is heating as it should. Please order sensor and schedule. ; ordrng 1 134786100 (Moisture sensor), used 1 134792700 (Heater) from stock"

"Power to the unit but display is not coming on; rqstng P&A on 1 W11162441 (Console) and 1 W11162440 (Board), states that autho needed"

Unit will not start up. ; ordrng 1 WD21X25612 (Console) and 1 WD21X25992 (Board)

Inspected unit and found the relay board for the bake and broil element not kicking on consistently and heating the oven. Ordering parts; rqstng P&A on 1 1111 (Temp sensor) and 1 222222 (Main control/relay board)

Customer states that unit is taking several cycles to dry clothes. Not making noise. Ran unit to test. Unit is heating but not moving the air very well. Not much airflow at vent. Removed front and found lint built up in blower wheel causing restrictions. Cleared unit of lint and its flowing better. Lint screen has holes and tears allowing lint through. Unit needs lint screen. ; ordrng 1 ADQ74233201 (Lint screwn)

Customer states that unit wont drain and makes a rattle sound. Inspected sump for debris and none found. Found impeller loose and rattling and not moving water to drain. Unit needs motor assembly. ; ordrng 1 WD26X10051 (Motor assembly)

"Inspected unit and found the motor and pump assembly with low water flow, there is also low water flow during the drain cycle due to the drain pump, and the control board not entering diagnostics. The unit is six years old and located in the kitchen. Requesting authorization to order parts.; rqstng P&A on 1 W10751502 (Control board) and 1 W10348269 (Drain pump) and 1 W10671941 (Motor and sump)"

"Inspected unit and found the fuses blown and the heater shorted. Ordering parts; rqstng P&A on 1 WP8544771VP (Heater), ordrng 1 279973VP (Cutoff) and 1 WP3392519VP (T.fuse)"

"Unit will not power on, ordered ACU and console; ordrng 1 W11324037 (Console) and 1 W11322905 (ACU)"

"Found motor not turning properly, transmission leaking oil and is very loud during spin cycle, tub seal is allowing water to leak, ordered seal, transmission, and motor. Located in the laundry room, manufactured 8/2005.; rqstng P&A on 1 WH38X1002 (Transmission) and 1 WH20X10017 (Motor) and 1 WH02X10383 (Tub seal)"

Fill tube is leaking and water freezing the door frozen customer to thaw out; ordrng 1 W11415785 (Tubing)

Tested unit and found that the unit was leaking around the heater and it had a shorted thermistor. Informed customer that the unit was leaking around heater where it inserted in the tub and even with a new heater the unit could potentially still leak due to how loose the heater was installed. Customer wanted to proceed with repair with the knowledge that the unit could still potentially leak even after the new heater has been installed. I installed the new heater and it is functioning normal unit is still leaking around the heater. Attempted to silicone around heater and tighten up as best as possible to help with the leak. Informed customer of the unit was still leaking but it was just a minor leak. I also leveled up the unit because it was shaking and bouncing all around. Unit checks OK

Replaced timer under part warranty and showed customer timer was advancing and showed her it was spinning forward.

Fixed lid lock on washer and instructed customer to get the outlet fixed.

Checked unit over found that the unit needed rollers and idlers greased. And cleared zipper out of front of drum. Checks ok

Replaced vent assembly and insulation checks ok

Cleared rag out of drain pump screen while unit was stacked. Tested after and it drained fine.

Adjusted waterline and replaced icemaker. Checks ok.; used 1 243297609 () from stock

Customer had a massive amount of detergent build up blocking the screen. Cleared screen and instructed to run cleaning tablets. Checks ok

Cleared frozen drain and ice build up. Checks ok

Dryer running very loud due to faulty idler pulley. Replaced pulley unit is operating properly; used 1 W10837240 (Idler pulley) from stock

Found agitator bolt completely backed out of drive shaft causing agitator shaft to come off. Reinstalled agitator and bolt.

Installed new spray arm

Icemaker alarm is out of position not allowing motor to rotate and eject ice. Remove clogged ice from icemaker cycled unit everything checks OK

Found unit has noise coming from the evaporator fan hitting ice found normal defrost cycles. Advised customer humidity level may be to high in home along with an abnormal amount of fresh food door opening several weeks prior created huge frost build up. Cleared all frost. Checked all components. Unit checks ok.

Unit is throwing up sy ef error code. Noticed on the back of the unit the ice build up and sweating from the lines against the back wall in several places. Customer is going to think about repair.

Installed new soap dispenser, cycled and unit tested okay

Install new main board assembly, checks okay

Customer stated that pods or liquid soap isnt dissolving. Customer has tried all settings and it still isnt dissolved. Ran unit to test. Water valve is cutting in and out when unit is filling. Inspected unit and found loose connection at water valve. Secured connection and ran to test. Valve is operating as it should. Soap wasnt dissolved because unit wasnt moving enough water. All ok.

Unit is now showing a 3e error code. Powered unit off then back on and code cleared. Ran unit in spin only with load to test. Unit rocked bad at first but smoothed out. Unit is as level as can be in this spot. Unit only rebalanced once before it spun out completely. Tested motor and sensor and both are good. Ran rinse and spin with load to test. Unit got to 14 minutes and stopped. Unlocked door and did not advance or restart.

Customer stated that ice maker freezes up and stops producing ice. Unit is in need of ice maker update kit. Thawed ice and performed service bulletin. Cycled ice maker to test and verified compressor comes on. All ok. Advised customer to dispose of first full ice bucket and bucket should be full in 36 hours.

Customer states that unit wont dispense ice and makes funny noise when it tries. Unit is making ice fine. Removed ice bucket and found ice under it and in auger tines. Removed ice and installed ice bucket. Cycled and unit is dispensing as it should. Flapper door is closing fully. Ice cube most likely got stuck in flapper and allowed ice to melt then refreeze. Advised customer on what to look for in the future if problem reoccurs.

"Customer states that unit isnt working. Put unit into diagnostics to check for errors. F0E3 overload error, F8E1 long fill error, F5E2 lid lock failure error. Suspension is tight. Advised customer on overloading of unit. Lid lock is working as it should in test mode. Ran valves to test and hot is slow to fill. Removed hoses and found nothing blocking screens. Unit is filling at the proper rate. All ok. ; used 1 W11165546 (Valve) from stock"

Installed new pressure switch and hoses. Ran unit to test. No more leaks. All ok. Please mail out receipt.

"Installed parts all checks OK, advised the customer it can take up to 48 hours before returns to normal temperatures."

Installed new switch and cycled fan to test. Fan has low and high speed and shuts off. All ok.

"Installed parts and ran a test cycle. The unit is heating properly, all checks OK."

Customer cancelled upon arrival.

Inspected the unit and found ice buildup around the icemaker and freezer box. Installed upgrade kit. All checks OK. Advised the customer that it can take several days before the unit is back up and running.; pckd up 1 Da82-02675a (Upgrade kit)

"Installed parts, all checks OK"

Inspected the unit and found the mullion on the fresh food door not closing properly. Made adjustments. All checks OK.

Inspected the unit and found it draining due to soap suds built up in the pressure sensor and the hot and cold water lines reversed. Provided information to the customer. All checks ok.

"Inspected the unit and found the breaker had been tripped and the unit not responding. Reset the breaker and ran a test cycle, the unit is functioning properly with no issues. I advised the customer if they continue to have issues with the breaker tripping they should contact an electrician and have it replaced. All checks OK"

"Upon arrival unit not heating, found shorted, burnt black wire at heating element. Replacing heater kit under warranty and had to splice the connector with extra black wire that came with kit, taped and ran unit in time dry to test. Unit is heating and cycling thermostat ok. ; used 1 61928 (Heater kit) from stock"

"Replaced all parts, checked each burner for a few minutes. Unit checks ok."

"Replaced console, checked dial and buttons. Put into rapid wash. Unit checks ok."

"Changed out icemaker kit per bulletin. Siliconed seams, adjusted fill tube, changed parts, installed main board. Unit checks ok."

Rebooted unit checks okay!

Unit has refrigerant leak .

Compressor is locked up

Control board needed. Customer going to think about repair!

"Installed new ice maker and sensor; used 1 DA32-10104N (Sencor), and 1 Da97-15217d (Imk) from stock"

Calling HBW, wiring shorting out causing unit not to defrost and cool -Dion- 10-15 yrs in the Kitchen-auth#398345801945

Error code on middle dot on freezer side calling tech line-Joe- will need evaporator fan assembly and sensor. Called Aarons and they will get back if they want to repair

Installed jazz board and bi metal and checks ok

"Customer claims unit is not holding proper temperature, talked to LG Techline, they recommend replacing the control and display assembly, customer considering repair."

"Found bake element open, installed new element, unit checks ok."

"Installed new control board and temperature sensor, unit checks ok."

"Found lid lock not locking properly, installed new lid lock, unit checks ok.; used 1 W10810403 (Lid lock) from stock"

"Customer claims unit was squeaking, unit checks ok."

"Found rubber hose on wash motor has hole from mice chewing through it, called Rob Pilder, they will reach out to the customer to discuss options."

"Installed new control and UI, unit checks ok."

"Needs new display control, paddle and upper door control.; ordrng 1 WR55X26306 (Display control) and 1 WR55X29507 (Door control) and 1 WR17X26308 (Auto fill paddle)"

Needs main control and cooling fan. ; ordrng 1 DE92-03960A (Control) and 1 DG31-00026A (Motor fan)

"Installed control and heater, customer does not think it is producing ice fast enough, called Techline, talked to Demarus, they have no other suggestions to increase speed of production."

Bake and broil inactive due to faulty double relay on main board; ordrng 1 W11113848 (Main control..)

Freezer door gasket is completely twisted not allowing the door to seal properly. Need to replace gasket; ordrng 1 242193209 (Freezer gasket..)

Spray arm and locking mechanism came off and melted to the heater; ordrd 1 5304517203 (Spray arm) and 1 5304518968 (Support) and 1 5304506533 (Base)

Relay burnt up. Ordering part.

Bottom of freezer door is bowed more than an inch. Also recommend taking out frost kit in case the unit hasnt already been updated; ordrng 1 5304525765 (Door..) and 1 5303918878 (Frost kit..)

Customer stated that when using air dry the touchpad locks up and buttons wont work. They reset the breaker and it clears. Inspected control and found signs of moisture on circuit. Unit needs user interface. Tech to insulate under control and exhaust duct to prevent moisture build up. ; ordrng 1 5304523298 (User interface)

Found additional issues the door is warped ordering door; ordrng 1 5304525765 (White door) and 1 5304511144 (Nameplate)

"Upon arrival unit was plugged in and lights and fans are running, temps are at 75 degrees in both fresh food section and freezer. Compressor is not running, and cold to touch, plugged in amp meter unit only drawing .18 amps. Went into diagnostics, test 38 to turn on compressor nothing. Called tech line, had me do voltage checks from main board underneath at J3 connector for both Ac and Dc voltages which were good. Tech said to replace investor board. Customer okay'd for the repair. ; ordrng 1 241577505 (Investor board)"

Installed parts on the unit and the control panel is still not responding correctly and has damage to it. Due to the on going issues with the unit and now the drain pump is starting to fail, the tech recommends the unit to be replaced and not repaired due to ongoing issues. Unit is 20 plus years old. Requesting authorization to order parts.; rqstng P&A on 1 W10294299pw (Control panel) and 1 10730972 (Drain pump)

Inspected the unit and found the icemaker mold cracked and leaking into the icebin. Provided estimate to the customer and the customer approved. Ordering parts.; ordrng 1 W10300022 (Icemaker)