Local Reviews
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Brad A.
REFRIGERATOR KENMORE 596.762597 "Found compressor relay open, ordered new relay and capacitor. Located in the kitchen, manufactured 2010; ordrng 1 UNKNOWN (START RELAY) and 1 UNKNOWN (CAPACITOR )"
Brad A.
WASHER MAYTAG MHW5500FW1 "Installed new dispenser and bellow, unit checks ok."
Brad A.
DISHWASHER FRIGIDAIRE WDT780SAEM2 "Installed new drain pump and sump assembly, unit is working properly."
Brad A.
DISHWASHER FRIGIDAIRE FDB4315LFC3 "Installed new drain pump, pulley and spring, unit is working properly."
Steve M.
REFRIGERATOR FRIGIDAIRE LGHD2369TF3 Icemaker filter but not drinking water and ice maker. Adjusted fill tube unit is operating OK
Steve M.
REFRIGERATOR WHIRLPOOL WRF540CWBM00 Icemaker is not cycling. Motor is seized. Will not harvest. Installed new icemaker. Checks ok4.5 yrs old in kitchen; used 1 W10884390 (IMK) from stock
Steve M.
WALL OVEN WESTINGHOUSE OLA-17-8 Door hinges are broken Unit about 55yrs old. Pts NLAKendra putting unit in replacement options
Steve M.
REFRIGERATOR AMANA BX20RW Unit not cooling. No frost pattern. Unit has a SS issue and is R12 refrigeraant. Cannot service. 25-30 yrs old In kitchen. Called HBW 323545321251 Robert
Steve M.
DISHWASHER WHIRLPOOL WDT780SAEM1 Dishwasher is not draining. Found poor connection on drain pump. Tightened connections. Dishwasher is operating properly.
Steve M.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Lower icemaker not filling. Found frost around fill tube causing unit not to fill thawed unit. Now working properly.4151255949 Erik.
Steve G.
DISHWASHER BOSCH ;SHXM98W75N/11 Installed new water valve and water inlet. Cycled.
Steve M.
RANGE SAMSUNG FE710DRS/XAA Unit is not heating properly lower convection fan is seized completely and top fan is screeching need two fan motors one blade and two nuts5 yrs old in kitchen; ordrd 2 DE60-30016A (NUT)s and 1 DG67-00001B (FAN BLADE ) and 1 DG96-00110E (FAN MTR ) and 1 Dg96-00110B
Steve G.
RANGE - ELECTRIC SAMSUNG NE58F9500SS/AA Installed new glass top. Check ok.
Steve M.
WASHER WHIRLPOOL WTW8540BW1 F 32 error code LD unit has a seized drain pump. ; ordrd 1 W10409079 (DRAIN PUMP)
Steve G.
RANGE FRIGIDAIRE LGEF3046TFH Customer front glass had fallen out. Reinstalled outer glass. Check ok.
Steve G.
REFRIGERATOR HOTPOINT NO TAG No tag. Unit is over 20 years old probably a 2223 cube side-by-side without knowing the model serial tag not able to order parts but being the age of the unit I adore the refrigerator door gasket is probably no longer available technician called landlord spoke to Brett advised him what was going on
Steve G.
OVEN THERMADOR C301US "Customer states that the unit had an error code but did not know what it was, also they came home and the cooling fan was running. They threw food in another time and the unit did not heat.; rqstng P&A on 1 1111 (MAIN CONTROL BOARD) and 1 2222 (DISPLAY BOARD)"
Steve G.
MICROWAVE BOSCH HMC80151UC/01 Customers display is out. Customers did pay for the parts since its special order. ; ordrng 1 00716369 (DISPLAY)
Steve G.
DISHWASHER MAYTAG MDB7851AWS "Control pans is not working and unit will not run. Will not let customer switch settings, and handle is broken. Need to get these items taken care of before we can see any other issues. 8-10 years old in kitchen. ; rqstng P&A on 1 WPW10197307 (BLACK CONTROL ) and 1 WPWPW10130695 (BLACK HANDLE) and 1 WPWPW10218838 (CONTROL BOARD) and 1 WPWPW10275768 (LATCH)"
Shawn H.
REFRIGERATOR FRIGIDAIRE FFHB2740PEDA Installed all provided parts and ran to test. All functions and segments of user interface work as they should. Unit is cooling fine.
Steve G.
RANGE ELECTROLUX EI30IF40LSB Customer states that once the unit gets to temp it will not stay at temp. ;Tech verified that the unit will not cycle on and off ; ordrng 1 FR316380086 (CONTROL BOARD) and 1 FR316490000 (TEMP SENSOR)
Shawn H.
DISHWASHER FRIGIDAIRE LFID2459VF1A Installed all provided parts and ran to test. Unit drains fine now. All ok.
Shawn H.
WASHER WHIRLPOOL WFW86HEBW2 "F3E1, F9E1, F8E3, codes present. Codes are for drain issue from last service. Codes weren’t cleared. Cleared codes and ran diagnostics to test. Noise is only in the beginning and end of the spin. Removed back panel and found drain pump hose loose from holder and banging against cabinet when tub is in slow spin. Re-secured hose and ran to test. No more noise. This is an issue from the previous service and should be a recall. Did not collect deductible and called 210 to remove deductible."
Shawn H.
DRYER SAMSUNG DVE52M8650V/A3 Upon arrival found unit inop. Checked voltage at back of machine and only have 116vac to unit. Checked voltage at outlet and it’s the same. Issue is with the household electric. Advised customer to have electrician inspect.
Shawn H.
DRYER SPEED QUEEN ADE3SRGS175TW01 "Found unit on,y running when holding in the start switch. Checked unit and found timer not sending voltage to motor. Replaced and ran to test. All ok."
Shawn H.
DRYER MAYTAG MEDC400BW1 Upon arrival found unit running but no heat. Unit has correct voltage to it. Removed back and tested heating element. Element is shorted open. Replaced heater and ran to test. Unit heats but had poor air flow from the rear. Pulled blower housing and found it clogged with lint/debris. Cleared blower and ran to test. Good air flow and unit is heating fine now. All ok. ; used 1 279838 (ELEMENT) from stock
Shawn H.
WASHER LG WM3570HWA/01 Inspected unit for signs of leaks. None obvious found. Ran unit in quick wash to test. Found unit leaking from wash down nozzle in boot. Put new clamp on nozzle and ran to test. Still leaks. Boot is split at nozzle and needs replaced. Please order. ; ordrng 1 MCD62387101 (nozzle) and 1 MDS47123602 (door boot)
Shawn H.
DISHWASHER GE GDF520PGJ4WW "Upon arrival found unit undeveloped and door not latching. Leveled unit and ran to test. Door latch isn’t catching on door anymore, unit needs latch and installed properly. Spoke with Jackie ok to order. She will have the unit properly installed. ; ordrng 1 WD21X10490 (latch tub)"
Shaun S.
RANGE CALORIC n/a "Upon arrival found that small 6” burner out on range and clock assm buzz randomly when it wants to, tech contacted McGregor management and informed them that tech could replaced burner but clock part are NLA, was told they will replace unit"
Shaun S.
FREEZER FRIGIDAIRE LFFH17F3QWC "Upon arrival found that unit was cooling and functioning properly at this time, and has been for the last 2days according to customer, explained to customer that we need to see unit in the down state and not working to find what’s needed for the repair, unit checks ok upon techs department"
Shawn H.
RANGE MAYTAG MGT8885XS01 Upon arrival found left front burner valve seized. Shaft is bent from trying to turn. Unit will need left front valve. Customer states that upper oven won’t ignite on first use until the door opens then it ignites. Only happens on first preheat. Upper valve isn’t opening fully. Unit needs gas valve and burner valve. ; ordrng 1 W10293834 (valve-gas) and 1 WPW10206288 (valve-brnr)
Shaun S.
REFRIGERATOR FRIGIDAIRE PHS66EJSB0 "Removed and placed parts on unit, ran and checked out unit check out ok"
Shaun S.
WASHER LG WT1101CW "Found that unit had a leaking drain hose, tech repaired drain hose exiting from back of machine, ran and checked operation checks ok"
Shaun S.
DISHWASHER WHIRLPOOL DU850DWG02 "Found no hot water going to unit due to loose wiring harness on inlet water valve, tech repaired valve checks out ok"
Shaun S.
REFRIGERATOR FRIGIDAIRE FGHS2655PF2 "Upon arrival found that unit had zero power going to it, tech checked receptacle on wall that fridge is plugged into found now power, informed customer of finding, she will need a electrician"
Shaun S.
DISHWASHER FRIGIDAIRE FFID2426TS2A "Upon arrival found that screw in bottom of panel fell out causing panel not to stay in place, tech repaired unit checks ok"
Shaun S.
WASHER WHIRLPOOL WTW5500XW0 "Upon arrival found that unit was stuck in spin cycle and lid was locked on unit, reset unit, ran a diag test and reprogramming test on unit, unit checks ok"
Kevin S.
WASHER ELECTROLUX EIFLS55IIW0 "Unit has a loud roaring sound, upon arrival free spun the spin basket by hand. Bearing definitely going out, customer has loose change also that has fallen in behind spin basket. Put unit into a spin only mode to verify noise. Gave customer estimate on repair and save estimate. Customer decline repair."
Kevin S.
REFRIGERATOR KITCHENAID WRV986FDEM00 "Upon inspection customer claims unit is not producing ice in upper icemaker. Put unit into diagnostics ran test found error code E2. Put IM through test, failed to complete. Water is dispensing, door switches are fine and unit making ice in lower freezer. Will get new IM.; ordrng 1 WPW10764668 (ice maker)"
Kevin S.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Upon arrival checked unit temps, freezer is -2F and 37 in frig. Unit is making ice, customer claims noise which she has on video sounds as if fan could possibly be getting bound up. Removed evap cover examined evap and fan. Found water leaking down from backside most likely from IM fill tube, ordering new ice fill tube and line. Pic attached.; ordrng 1 218976438 (tube) and 1 241796407 (tube-water fill)"
Kevin S.
DRYER ELECTROLUX EFME517STT0 "Changed parts, did not resolve the issue. Checked door switch continuity ok open and close. When you turn on unit, jog settings and buttons all ok. No matter what setting, when you hit start unit beeps three times. Put unit into diagnostics, found e42 error about door sensing circuit error. Called techline, he had me take resistance check points at the board connecter J4 i believe between pins 5-7, 3-4, 1-2. Tech believes we have a bad main board. Ordering one main board.; rqstng P&A on 1 5304509006 (control-electrical)"
Kevin S.
COOKTOP FRIGIDAIRE FFEC3024LB1 Customer accidentally spilled some water over towards the control side now the larger burner front right will not come on. Removed cook top found infinite switch for that burner checked bad. Checked continuity of burner itself was good. Ordering one infinite switch customer ok repair.; ordrng 1 305458905 (switch)
Kevin M.
REFRIGERATOR MAGIC CHEF CTB1821ARW Unit is frosted up parts for def is NLA
Kevin S.
DRYER WHIRLPOOL WED7300XW0 "Put unit into a timed dry high heat mode, unit was heating and fact got fairly hot. Ran for about 5 mins and shut off to cool. While feeling at vent exhaust i could hear board relay at time clicking erratic. Pulled off console inspected board and connectors all looked ok. Replay on board did rattle a bit. Tech sheet put unit into diagnostics found F25 error says inlet themistor shorted, will only show error in diagnostic mode. Unit also heats in normal sense dry, however upon putting into time dry no heat, unit will continue to heat. Shut off unit for 10 mins with door open. Started again with no heat setting and unit would heat again. Tech sheet had me check P4 connector at pins 3 and 6. If between 5 and 15k ohms says to replace control if over 20k replace exhaust thermistor. Unit read 10k ohms checked 3x. Unit would need hi limit and new control. Gave estimate to Kendall he is going to contact to see if they want to repair. ; saved tckt"
Kevin M.
REFRIGERATOR LG LFXC24726D/00 Def drain was plugged up cleaned drain and checks ok
Kevin S.
WASHER MAYTAG MVWC565FW0 "Put unit into diagnostics, ran tests. No error codes. Put unit into a quick wash unit is filling and agitating, agitation plate is loose, need new replacement. Put unit into a drain and spin, unit shifts, tries to spin you can hear a stripping noise, retries a couple of times and quits. Splutch teeth ok, but needs new gear case, and will replace new along with. Ordering control for backup will return if not needed.; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11116594 (cntrl-elec) and 1 W11161960 (agitator)"
Kevin M.
REFRIGERATOR FRIGIDAIRE LGHB2867PFCA Freezer drawer not closing properly and gasket is torn DISP brd lights are out; ordrng 1 241778307 (gasket-refr door) and 1 242058230 (user interface) and 1 5303918726 (slide assembly) and 1 5303918727 (slide assembly)
Kevin M.
REFRIGERATOR KITCHENAID WRV986FDEM01 Mullion strip not closing properly ; ordrng 1 W11122876 (rail-mulln)
Kevin M.
REFRIGERATOR SAMSUNG RF28K9070SR/AA Unit needs repaired per ice maker bulletin ; ordrng 1 DA82-02649A (IMK SVC KIT)
Brad A.
REFRIGERATOR FRIGIDAIRE FFHT1425VV "Customer was sent replacement freezer door, installed new door, unit checks ok."
Kevin M.
REFRIGERATOR SAMSUNG RF24FSEDBSR/AA Installed new hinge and adjusted the door and needs lower hinge; ordrng 1 DA97-13793A (HINGE)
Brad A.
DRYER LG DLEX3700W "Installed new main control and user interface, unit is heating properly."
Kevin M.
REFRIGERATOR KENMORE 10641169310 kitchen 5 yrsWater valve are opening intermittently ; ordrng 1 w10238100 (inlet valve) and 1 w10341320 (inlet valve)
Brad A.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed new dispenser assembly, unit checks ok."
Brad A.
REFRIGERATOR SAMSUNG RF263BEAESG/AA "Installed new icemaker kit, unit checks ok."
Brad A.
WASHER LG WT5070CW "Found unit will not power on, needs new main control. Customer does not want to repair."
Brad A.
WALL OVEN KITCHEN AID GBS307PRS01 "Found thermal overload open, installed new overload, unit checks ok."
Brad A.
REFRIGERATOR FRIGIDAIRE FFTR2021TW1 "Found both door gaskets split, not sealing properly, installed new gaskets, unit checks ok."
Steve M.
DRYER SAMSUNG DV231AEW/XAA "Unit will not start. Found broken belt. Recommend upgraded idler pulley and new drive belt. Dryer is running ok.; used 1 6602-001655 (DRYER BELT), and 1 DC93-00634A (IDLER PULLEY) from stock"
Steve M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Fresh food evaporator freezing over. Found def thermistor out of position and clip broken. Replaced fan/sensor assembly. Removed icemaker to ensure no frost build up. Unit checks ok.2 yrs old in kitchen
Steve M.
DRYER WHIRLPOOL WED95HEDW0 Unit will not start. Found open thermal fuse. Replaced fuse. Unit heating properly. Recommend vent cleaning. If not cleaned any fuse fails. Customer is responsible ; used 1 3392519 (FUSE) from stock
Steve M.
DISHWASHER KITCHEN AID KUDC10FXSS5 Top rack falling out. Rack stops broken. Installed rack stops
Steve M.
MICROWAVE SAMSUNG MC12J8035CT Installed new mag tube. Unit is heating properly
Steve M.
REFRIGERATOR KITCHEN AID KRFC704FBS01 Unit leaking water from icemaker. Found icemaker stuck sideways and water pouring from tray with frozen chunk attached. Thawed unit out removed all water. Test ran through diagnostics several times. Unit is not leaking and not overfilling. All tests come back ok.
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2312TP0 Customer had frost build up in the freezer section. Found the gasket was not seated well. Reseated the gasket.
Steve M.
DRYER SAMSUNG DV42H5200EP/A3 Unit making screeching sound and drum is thumping. Need new roller and idler pulley.302.11 301wkgm Whitney ; ordrng 1 DC93-00634A (IDLER PULLEY ) and 2 DC97-16782A (SUPPORT)s
Steve G.
REFRIGERATOR SAMSUNG RF25HMEDBSR/AA 03 Installed new refrigerator sensor and evaporator with evaporator motor cover
Steve G.
REFRIGERATOR GE TBX18ZRBR Different complaint since last out. Customer states that the compressor will not shut off and that the light always stays on. Door switch is working but the look is not hitting the switch. Spoke to Cbbonna at AHSUnit is being exchangedUnit is over 20 yrs in kitchen
Steve G.
COOKTOP GE PB975SM2SS Glass top is shattered from the M/W dropping of it. Spoke to Tamnikquaa at AHS they are not repairing.
Steve G.
RANGE WHIRLPOOL GY397LXUQ04 Only half of the buttons work on the console. Customer needs new console assy. Spoke to customer and she is going to think about the repair. Tech advised her that the service call fee was good for 30 days. If she wants repaired to call and we will pre order the part and have with us on return.
Steve G.
REFRIGERATOR FRIGIDAIRE LFSS2312TF2 Customer complaint is that the the ice container was leaning against the right wall. Adjust the bracket. Cycled ice in cube and crush.
Steve G.
WASHER MAYTAG MVWX655DW1 Customer states that the wash is tearing her clothes. Customer did show tech articles of clothing and towels. Tech took his hand and felt all around the unit inside and did not feel any burrs. Tech felt and inspect the tub several times. Tech did also check the dryer and did not find anything. Calibrated the machine as well. Customer is going to call lowes for a second option.
Steve G.
WASHER MAYTAG MAV8557AWW Customer states that the unit kept filling up . While checking out the washer tech put the unit into spin drain and could hear the transmission was out. Did take cover off the thrust bearing and did show customer oil was in the cap;. did show the customer that the transmission was out. Customer is not going to repair
Steve G.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Installed new icemaker wire harness kit cycled unit test OK
Steve G.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Customer states that the unit is not making any ice. Found that the freezer is not going into defrost mode. Customer has to unplug 2 days prior ; rqstng P&A on 1 WPW10807590 (CONTROL BOARD) and 1 WPW11032800 (FAN WITH BI-METAL) and 1 WPWP12729128 (HEATER)
Shawn H.
DISHWASHER FRIGIDAIRE LFID2426TF2A Installed all provided parts and ran to test. All functions work as they should. All ok.
Steve G.
WASHER GE GTW680BSJ6WS Last out customer installed new recirculating hose. Hose just slides into the top tub ring and onto the pump. Clamp was on and tip was in the tub ring. Load test the unit and found a crack in the tub. ; ordrng 1 1111 (OUTER TUB)
Shawn H.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Upon arrival found sump full of water. Cancelled cycle to force drain and unit would not drain. Pump has voltage to it but isn’t moving water. Installed new pump from stock and ran to test. All ok. ; used 1 A00126401 (DRAIN PUMP) from stock
Shawn H.
DRYER SAMSUNG DVE50M7450W/A3 "Upon arrival unit was noisy from right rear of machine. Aaron’s service center just had the machine for a month and replaced the belt and idler. Since the unit came back the noise has occurred. Disassembled unit and inspected bulkhead. All rollers are tight, no loose screws. Vibration is coming from the heater duct/bulkhead. Tightened screws for duct and noise is gone. Advised customer to monitor. If noise comes back unit will need heater duct. Samsung ticket# 4151248236 Samsung states that unit is out of warranty unless we send in bill of sale. Need to send pop to Samsung."
Shawn H.
WASHER SAMSUNG WA40J3000AW/AA "Upon arrival customer states that unit will get to the final spin and drain then refill and continue this for hours. Customer isn’t using extra rinse setting. No error codes found, all functions work as they should in test mode. Found service bulletin that pertains to this exact issue. Per bulletin replace main control. Unit needs main PCB. Samsung ticket# 4151248147; rqstng P&A on 1 DC92-01739A (PCB(NLA 7/19))"
Shawn H.
DRYER SAMSUNG DV42H5000EW/A3 Upon arrival found some option buttons inop and some working. Removed console and inspected for loose connections. Found corrosion from moisture on circuit board. Unit needs options u/I. Unit heats fine otherwise. ; ordrng 1 DC97-18494A (U/I)
Shawn H.
OVEN LG LRE3012ST/01 "Unit is 7 years old in kitchen. Customer states that unit will continue to heat after cancelling bake and that both left burners do not have any temp adjustment. Both left burners only run on hi. Can not adjust temp at control panel. - button for both is inop. Ran unit in preheat to test. Unit stops heating after it gets to temp but you cannot cancel out the cycle. The cancel button is inop. Unit needs u/i.; rqstng P&A on 1 AGM73371703 (CNTRL PNL ), states that autho needed"
Shawn H.
DISHWASHER KITCHENAID KUDI01ILBL2 "Unit is 16 years old in kitchen. Customer states that unit will run and run and won’t complete the cycle on any setting. Also the cancel button is inop. Pulled console and found shorted cancel button. Unit has long wash times because it isn’t heating the water to temp. Heater, thermal fuse, and thermistor are all in spec. Main control not sending voltage to heater. Unit needs main control and user interface. Main control shows NLA as of 6/19. ; rqstng P&A on 1 W10757829 (u/i ) and 1 WP8564543 (cntrl-elec(NLA 6/19))"
Shaun S.
WASHER KENMORE 110.2204529 "Upon arrival removed and replaced accuator on unit, ran unit through diag mode, unit checks ok; used 1 W10006355 (ACTUATOR) from stock"
Shawn H.
WASHER SAMSUNG WF42H5600AW/A2 "Installed all provided parts and ran to test. Still no operation. Have voltage to u/i but no operation. Unit needs u/i board. ; rqstng P&A on 1 11111U/IBOARD (111111U/I BOARD), states that autho needed"
Shaun S.
WALL OVEN TAPPAN E0V-116 5 "Upon arrival found that unit has a defective thermostat, contacted DAP and Verdi’s that part is NLA, informed customer of findings. Talked to customer about replacement of oven, lost her know that either Lowe’s, Home Depot, or Custume Distributers could help her out as far as a replacement"
Shaun S.
REFRIGERATOR SAMSUNG RF268ABBP "Upon arrival found that head on bottom imk was ripped of causing unit not to cycle through, tech removed and replaced lower imk, cycled thru, unit checks ok. Found that upper imk that the shut of arm was jammed on outside of imk causing unit to stay in off position, tech repaired upper imk, cycled thru unit checks ok ; used 1 DA97-07365G (IMK) from stock"
Shaun S.
REFRIGERATOR FRIGIDAIRE FFHS2322MBKA "Upon arrival found that flap door not sealing against fridge causing unit to frost up and cubes to jam as there being disp, tech repaired dispenser, ran and tested on both crush’s and cubed, unit checks ok Spoke to Brandy in service dept auth# 146227"
Shaun S.
DRYER WHIRLPOOL WED5700SW0 Upon arrival found that dryer was functioning correctly problem being had clothes are not coming out of washer completely spun out causing dryer to run multiple times to dry clothes
Shaun S.
REFRIGERATOR SAMSUNG RH25H5611SR/AA Upon arrival found that shutoff arm on side of imk was jammed on outside of imk and not in position that it should of been in for imk to cycle through properly repaired imk ran and cycled unit through 2 times both times unit rotated through properly with no issue
Kevin S.
REFRIGERATOR FRIGIDAIRE FFHS2311LBRA Replaced parts. Set unit to 7 on both freezer and frig sections. Checked the damper door is open. Checked freezer to make sure fan is running and vents are cleared. Told customer to monitor.
Shaun S.
REFRIGERATOR GE GFSS6KKXASS "Upon arrival found that water seems to be coming from froze up drain but evap panel frozen in place, need new evap cover and drain steamed and evaluated ; ordrng 1 EVAPCOVER"
Kevin S.
REFRIGERATOR FRIGIDAIRE LFFH20F3QWG Freezer had frozen drain, which prevents unit from circulating air properly, unit is cooling fine just air intake at bottom frozen shut
Kevin S.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Unit has ice and frost buildup per samsung bulletin. Customer has no extended warranty. Gave customer estimate on parts and labor for service. Customer declined parts and repair at this time.
Kevin S.
MICROWAVE SAMSUNG ME18H704SFW "Replaced parts. Connected unit to power, checked by warming a cup of water, heating ok, did 2x. Checked light and blower fan. Replaced unit mounting nut, explained to customer wife theynhave one fine and one course thread bolt. Need to purchase another fine thread bolt to use with new mounting nut. Customer will finish mounting unit above stove. Unit checks ok."
Kevin S.
WASHER SPEED QUEEN AWNE9RSN115TW01 "Tightened up main nut on drive per bulletin FB19-9. Put unit in wash cycle, no noise. Then proceeded to drain and spin. Customer husband there the whole time to monitor, is happy. Unit checks ok."
Kevin M.
REFRIGERATOR FRIGIDAIRE LFTR2032TP0 Installed new door gasket need to run cc
Kevin S.
REFRIGERATOR KENMORE 596.735032 Upon arrival found frig at 77F and freezer around 10F. Removed freezer contents and evap cover. Unit has good frost pattern. Evap fan was not running i was able to spin and get it going but it is very weak. Needs new evap fan also customer has issue with lower icemaker. Ordering new evap motor and ice maker.; ordrng 1 12002225 (motor-evap) and 1 D7824706Q (ice maker)
Kevin M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ02 Installed new water valve and checks ok but may need Wiring harness to the ice maker
Kevin M.
REFRIGERATOR SAMSUNG RF18HFENBSR/US Installed new ff EVAP coil dye dryer and recharged unit; used 1 DA81-06006B (DRIER FILTER) from stock
Kevin M.
REFRIGERATOR WHIRLPOOL 79572049316 Adjusted filter housing and installed filter housing for the cust
Kevin M.
REFRIGERATOR GE CFE28TSHFSS Ff section frosting up ordered def system and EVAP fan ; rqstng P&A on 1 WR17X27084 (refrigerator evapora) and 1 WR50X10108 (thermostat defrost f) and 1 WR51X10132 (heater def asm ff) and 1 WR60X26866 (fan dc ff evap)
Kevin M.
FREEZER FRIGIDAIRE LFFH20F3QWC Unit working right now but possibly timer sticking or TSTAT ; ordrng 1 5304513033 (TSTAT) and 1 5304518034 (TIMER)
Brad A.
REFRIGERATOR GE PGSS5NFXASS "Found unit cooling properly, checks ok."
Kevin M.
REFRIGERATOR KITCHEN AID WUW35X24DS Lower hinge is rubbing ; ordrng 1 W10782241 (closer) and 1 W10782242 (bracket) and 1 W10782243 (switch) and 4 W10782261 (screw)s and 1 W10782267 (bracket) and 1 W11243790 (hinge-door) and 1 W11255164 (grille) and 1 W11255595 (stop-door)
Brad A.
MICROWAVE KENMORE 790.8037331 "Found unit not heating, needs new magnetron, customer considering repair."
Brad A.
RANGE FRIGIDAIRE FFEF3050LSH Installed new control. Unit is heating properly.
Brad A.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Installed new pantry door, user interface, and harness. Unit checks ok."
Brad A.
OVEN WHIRLPOOL WFE515S0ES0 "Found bake element open, found left front burner not coming on, ordered infinite switch, element, and bake element. Located in the kitchen, manufactured 4/2017; rqstng P&A on 1 W10823729 (ELEMENT) and 1 WP9755770 (BAKE ELEMENT) and 1 WPW10434452 (INFINITE SWITCH )"
Brad A.
DISHWASHER GE GLD4260L00SS "Found unit will not start cycle properly, ordered control and user interface. Located in the kitchen, manufactured 9/2005100 deductible collected; rqstng P&A on 1 WD21X10247 (MAIN BOARD)"
Brad A.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Found door liner coming apart from insulation on ff door. Ordered new door. Called Lowes, talked to Jason.Authorized for 717.05( PRQ1741528) approved.; rqstng P&A on 1 LW10912110 (FF DOOR STAINLESS)"
Steve M.
DISHWASHER SAMSUNG DMR77LHS Door will not stay latched shut. Found worn keeper on latch assembly installed new latch. Unit operating ok.; ordrng 1 DD81-02132A (DOOR SWITCH (TS))
Steve M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Freezer section not cooling properly. Fresh food evap temp in diag mode shows 10 degrees. Removed evap cover. No solid frost pattern. Needs dye drier.Assign Montgomery. Pre ordering drier; ordrng 1 XXX (DYE DRIER)
Steve M.
OVEN WHIRLPOOL WOD51EC0AS05 Inner Door glass is shattered. Ordering inner glass packSpoke to Amy @ Lowe’s ; ordrd 1 WPW10347596 (glass-door)
Steve M.
MICROWAVE SAMSUNG ME21K7010DG/AA "Error 7 flashing ; ordrng 1 6006-001170 (screw) and 1 DE94-03611B,C (DOOR ASSEMBLY )"
Steve M.
MICROWAVE SAMSUNG MC12J8035CT Unit won’t heat. Mag tube is sparking; ordrng 1 OMG75(20)ESGN (MAGTUBE)
Steve M.
REFRIGERATOR KITCHENAID KRMF706EBS01 Icemaker is overfilling with water and FF evap is frosted over. Need updated UI control and evap fan with sensor.; ordrng 1 W11087438 (motor-evap) and 1 W11330971 (CONTROL)
Steve M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Austin @ whirlpool techline. No additional parts to correct issue. Installed part is correct along with installation Jason @ Lowe’s updated file and putting work order in for review.
Steve M.
REFRIGERATOR SAMSUNG RF4287HARS/XAA Unit is not cooling and icemaker not working. Found unit was turned off at the display board.
Steve M.
REFRIGERATOR SAMSUNG RF220NCTASR/AA "unit is cooling properly. Checked all fans and motor, blend door and no errors comp running good.Flipper assembly 168 plus tax If repaired"
Steve M.
DRYER SAMSUNG DV40J3000EW/A2 Not heating. Found bad heater. Installed heater. Unit heating properly. Att..... vent is clogged left hose undone; used 1 DC97-14486A (ELEMENT) from stock
Steve M.
REFRIGERATOR FRIGIDAIRE FFSS2615TS2 Unit leaking water underneath refrigerator from icemaker fill tube. Faulty seal on water valve to icemaker water line. Replaced water valve checked for leaks and no signs of any water. ; used 1 242252702 (VALVE) from stock
Steve M.
RANGE HOOD UNKNOWN DKI001MX Arietta made by Elica. Can not access blower without removing panels which have been encased in drywall in the ceiling. Called AHS spoke to Zach and informed him of the installation of the unit. He transferred the called to venting specialized company 107zcwl Zach
Steve G.
COOKTOP JENN-AIR CVGX2423B Customer states that when they turn on a burner all of the igniters will continue to click. ; rqstng P&A on 1 71001383 (SWITCHES WITH HARNESS) and 1 WPWPW10475147.NLA (SPARK MODULE )
Steve G.
RANGE SAMSUNG NE59J342SS/AA Customer states that the buttons wont work sometimes. :Tech did cycled the unit several times and it did start up each. Each button did work. Customer has water streaks between the glass door. Tech advised the customer that the cleaning of the glass is not a covered item. Did give the customer verbal est of 175.00 to
Steve G.
WASHER SAMSUNG WA48H7400AW/A2 Customer states that the unit will not start after touching the start/pause button. Advised customers mother in law that the unit will need main board and control board. Did explain to her that the boards do communicate with each other. Unit is 5/6 years old. Customer going to think about repair. Did advise them that the service call is good for 30 days. If customer wants repair to call the office and order parts so the tech will have parts on return.
Steve M.
REFRIGERATOR HAIER HA10TG31SS "Unit has recall on start device,harness and capacitor. Unit was not cooling. Unit was unplugged upon arrival installed service kit that was shipped to customer. Unit started up. Comp and fans are running. If call comes back this unit has a SS issue and cannot be repaired. R600A flammable refrigerant"
Steve M.
WASHER HOTPOINT HTW200ASK00WW Unit will not run. Found shredded drive belt. Installed new drive belt. Changed belt. Unit checks out ok; used 1 WH01X24697 (DRIVE BELT) from stock
Steve M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Install parts list the refrigerator is cooling properly
Steve M.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 Installed all parts listed refrigerator is cooling OK
Steve G.
REFRIGERATOR SAMSUNG RF220NCTASG/AA 01 Unit is not going into defrost mode. Custom has to shut off the unit several times. ; ordrng 1 DA92-00426A (MAIN BOARD) and 1 DA97-13192A (FREEZER EVAP MOTOR ASSY)
Steve G.
REFRIGERATOR SAMSUNG RS265TDBP/XAA "Customer states that the unit is not cooling. Found that the unit is not going into defrost. Customer has to shut down 2 days prior to coming back out. Unit is on the kitchen, 8-10 years old; rqstng P&A on 1 1111 (;EVAP MOTOR WITH COVER REFRIGERATOR SECTION), ordrng 1 2222 (HEATER REFRIGERATOR SECTION), rqstng P&A on 1 3333 (MAIN BOARD)"
Steve G.
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSH "Customer states that the unit is not baking. Found the bake element had a hold in the element. Installed new element. Cycled ; ordrd 1 316075103 (element,bake) and 1 316419145 (OVERLAY) and 1 5304508925 (CLOCK)"
Steve M.
REFRIGERATOR FRIGIDAIRE FFTR1814TW9 Installed new compressor unit with relay kit. Fridge is cooling properly
Steve G.
REFRIGERATOR WHIRLPOOL ET18JKYSN05 Customer states that the unit is not cooling. Found that the unit has a restriction. ;Unit is 30 years old in the kitchen. Unit is not repairable. Unit has R12; rqstng P&A on 1 R121111 (FREON)
Steve M.
MICROWAVE WHIRLPOOL WMH76719CE-2 Microwave is not started. Just clicks. Found loose wire on monitor switch. Tightened wiring. Unit operating properly
Steve G.
WASHER MAYTAG MVWX655DW1 Customer states that the unit is not washing . Found oil from the gearcase all over ; rqstng P&A on 1 W10006354 (SPLUCH ASSY) and 1 WPW10913953 (ACTUATOR) and 1 WPW11035751 (GEARCASE) and 1 WPW11239857 (BELT)
Steve G.
MICROWAVE THERMADOR 16-11-157 Spoke to Gary at Techline explain to him all the test that we have done to the unit and put in the trim kit on somehow is restricting the flow to keep the mag tube call Techline did I have any suggestions at all; saved tckt
Steve M.
DRYER SAMSUNG DV48H7400EW/A2 Unit not heating. Found open thermal fuse and burnt wiring. Repaired wiring and replaced fuse. Unit heating properly.; used 1 DC96-00887C (BRACKET) from stock
Steve M.
REFRIGERATOR WHIRLPOOL KFXS25RYMS4 Unit leaking water from freezer. Found frozen drain tube. Pulled fridge out cleared duck bill and cleaned drain.
Steve M.
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Evap drain line frozen over. Removed and cleaned duck bill and thawed freezer drain. Unit operating ok.5 yrs old in kitchen
Steve M.
DRYER HOTPOINT HTX24EASK0WS Dryer will not start. Found faulty door switch. Replaced door switch. Unit operating ok.; used 1 WE10X23879 (SWITCH) from stock
Steve M.
REFRIGERATOR KENMORE 596.628242 "Unit is not defrosting. Found open heater circuit, def timer checks ok. Installed new defrost heater and bimetallic. Unit is operating ok."
Steve G.
MICROWAVE GE JVM7195SK3SS Installed new capacitor diode and mag tube cycled unit several times test OK
Steve G.
RANGE KITCHENAID KFEG500EBS3 Found that the clip for the oven gasket was not attached and tore the gasket. ; ordrd 1 WOW10162385 (SEAL)
Steve G.
WASHER GE GTW680BSJ6WS Installed new recirculating hose cycle test OK
Steve G.
MICROWAVE THERMADOR 16-11-157 Jeff techline; schdld next appmnt for 9/24 TUE !
Steve G.
RANGE - ELECTRIC SAMSUNG NE58F9500SS/AA "Customers glass top is crack, customer wants replaced and was given an est. Customer did pay for service call and part. ; ordrng 1 DG94-00889B (BLACK GLASS TOP)"
Steve G.
RANGE JENN-AIR CVEX4100B Found that the knobs where on backwards. Old homeowner had forced them on. Tech was able to remove them and put them in the right position. Test.
Steve G.
RANGE KITCHENAID KFEG500EBS3 Found that the clip for the oven gasket was not attached and tore the gasket. ; ordrd 1 WOW10162385 (SEAL)
Steve G.
WASHER AMANA LW8303L2 Install new drain pump check OK
Steve G.
REFRIGERATOR SAMSUNG RF28HFEDTSR/AA 06 Customer states that the unit is not making ice. Thawed out and installed new ice maker kit and clips assy. Sealed up the entire ice room. Did remove the evap cover in the refrigerator section and move over temp sensor. Cycled. Test ok; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)
Steve G.
ELECTRIC RANGE FRIGIDAIRE FFEF3054TSH Notice that bake element burned in half install new bake element cycled unit found that the main board was out as well install new main board and overlay cycled unit test OK
Steve G.
DISHWASHER BOSCH SHU9915UC/U12 Customer states that the unit is not draining. Found that the garbage disposal knock out was not taken out when dishwasher drain line was installed. Tech took out plug. Also cycled the unit several times and check unit out.
Steve G.
LAUNDRY CENTER GE GUD27ESSJ0WW Techline ;GaryAfter speaking with techline and he adv replace the motor I adv him that it has already been done. The states check neutral line or you have a broken wire harness. Reroute the neutral wire and ground. Ran the unit.
Steve G.
DISHWASHER LG LDF5545ST Customer states that the unit starts flashing and stops. He called LG and they drop ship out a console. Tech installed part that was drop ship to customer. Did turn on to ;power.
Shawn H.
OVEN KENMORE 790.490634 "Checked unit and found run away heat condition for upper oven only. Temp sensor is within spec. 1.084 ohms at room temp. Ran unit in preheat and found broil element on when it shouldn’t be. Unit does not use broil element in preheat. When unit reaches set temp broil element does not shut off. Broil relay for upper oven is shorted closed. Unit will need EOC. ; rqstng P&A on 1 316429800 (board), states that autho needed"
Shawn H.
DRYER SAMSUNG DV45H7000EW/A2 "Checked unit over; found motor going into thermal overload and shutting down after 8 seconds. Also found idler locked up and belt fraying. Unit needs motor/blower assembly, idler, and belt. ; rqstng P&A on 1 6602-001655 (BELT) and 1 DC93-00101U (MTR BLWR ASSY) and 1 DC96-00882C (IDLER)"
Steve G.
LAUNDRY CENTER GE GUD27ESSMWW Customer states that the unit bangs. Found that one of the support rods had come off the outer tub. Reseated rod. Load test
Shawn H.
WASHER FRIGIDAIRE n/a "Checked unit and found E23 error code. Drain pump failure code. Ran unit in drain and spin to test. Pump is getting voltage but will not run. Unit needs drain pump, called customer and left voicemail with quote. ; rqstng P&A on 1 137221600 (pump), states that autho needed"
Steve G.
REFRIGERATOR SAMSUNG RF28HMEDBSR/AA Customers unit was not making any ice. Found to have a bad ice maker. Installed new ice maker upgrade and clips. Sealed up the ice room. Cycled. ; pckd up 1 DA82-02367A (CLIPS) and 1 DA97-15217D (ICE MAKER)
Shawn H.
REFRIGERATOR LG LMXS30776D/02 "Need to order board with updated software and condenser fan. ; rqstng P&A on 1 EAU63103301 (CONDENSER FAN) and 1 EBR78643414 (CNTRL(PW)), states that autho needed"
Steve G.
DRYER FRIGIDAIRE GLET1041AS2 Customer states that the unit is not drying. Did show the customer that the unit is heating.
Shawn H.
DISHWASHER WHIRLPOOL DU915PWPS0 "Unit is 14 years old. Checked unit and found sump with water in it. Cleared water and ran unit to test. Found motor not changing direction which won’t allow it to drain. Called and left quote on voicemail. ; rqstng P&A on 1 W10428167 (pump&motor), states that autho needed"
Steve G.
REFRIGERATOR LG LFX28979ST/00 Lower ice maker is not making ice and leaking onto the floor. Removed ice build up from base of the unit. Installed new ice maker assy. Cycled; pckd up 1 AEQ72909602 (ICE MAKER)
Shawn H.
WASHER SAMSUNG WV60M9900AV/A5 "Checked unit and found communication error codes between the upper and lower washer. Also have door error codes but both door locks work fine. Customer states that one of the PCB had been replaced by another service company sent by Samsung in warranty. Could not duplicate concern of breaker tripping. Checked connections at boards and found no loose connections or broken wires. Also found gasket for upper washer lid split. Unit needs main controls, inverter PCB and lid gasket. Inverter is on cabinet page number 21-3.; rqstng P&A on 1 11111111INVERTERPCB (11111INVERTERPCB) and 1 DC92-01989A (MAIN PCB) and 1 DC92-02004D (MAIN PCB(UPPER)) and 1 DC97-20036A (COVER)"
Steve G.
REFRIGERATOR BO SAMSUNG RF23HCEDBSR/AA 08 Found ice build up around the fan area. Thawed out and installed new sensor. Sealed up around the evap cover and also sealed up around the ice maker room. Cycled. ; pckd up 1 DSA32-10104N (SENSOR)
Shawn H.
DISHWASHER MAYTAG MDB6769PAW0 Checked unit and found power to control but no operation. F9 fuse is shorted open. Touchpad has several cracks and shorted buttons. Unit needs main control and touchpad. Unit is 7 years old and in kitchen. Collected deductible by card.; rqstng P&A on 1 W10475771 (panel-cntl) and 1 W10589069 (cntrl-elec)
Shawn H.
REFRIGERATOR LG LMX31985ST/01 Removed door to install new hinge and found the hinge sent was for the right door not the left. Unit needs left hinge. ; ordrng 1 AEH36821908 (HINGE CENTER)
Shawn H.
OVEN JENN-AIR W131B Unit is 25 years old in kitchen. Customer states that unit has been working okay for a little while now. Ran unit in preheat to 400 with no issues. Ran unit again on preheat to 450 with no issues. Ran unit on broil preheat hi with no issues. When cancelling the broil the unit threw a F1 error code. Touchpad shorted. Unit needs clock/ERC. Part is NLA as of 11/08. ; rqstng P&A on 1 7601P214-60 (CLOCK(NLA))
Shawn H.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Installed all provided parts and ran to test. Freezer evap fan is running and no PO code. All ok.
Shawn H.
DISHWASHER FRIGIDAIRE LFID2426TF2A "Checked unit nd found intermittent operation from buttons. Touchpad has no loose connections or signs of shorting, unit needs touchpad. ; ordrng 1 5304518467 (SWITCH ASSY.)"
Shawn H.
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed all provided parts and ran to test. All ok.
Shawn H.
WASHER LG WT7200CW Customer recorded unit in rinse cycle and rinse nozzle is spraying to the right out of the tub. Nozzle has came loose in top. Removed console and found locating pin for nozzle broken allowing nozzle to rotate. Unit needs rinse nozzle part A157 on top cover parts page. Repositioned nozzle and ran to test for leaks. Unit no longer leaks but still needs nozzle. ; rqstng P&A on 1 111111RINSENOZZLE (RINSE NOZZLE (A157 TOP COVER PAGE))
Shawn H.
MICROWAVE GE JVM7195SK3SS Installed all provided parts and ran to test. No more noise and unit heats fine.
Shawn H.
MICROWAVE FRIGIDAIRE LFMV1645TF "Upon arrival found unit inop. Checked fuse and fuse is good. Inspected control and found no loose connections. Reassembled and unit powered up. Ran to test and it heats fine. Ran again and unit powered down. Unit needs main control, noise filter, and fuse. ; ordrng 1 5304509451 (FUSE) and 1 5304509452 (NOISE FILTER) and 1 5304509575 (CNTRL PANEL)"
Shawn H.
DISHWASHER MAYTAG MDB8949SBM0 Installed all provided parts and ran to test. All ok. All functions work as they should.
Shawn H.
DISHWASHER GE PDF820SSJ0SS Upon arrival found no operation from unit at all. Removed kick plate and checked connections from board to u/I. Disconnected and reconnected u/I plug and unit powered up. Ran unit in normal cycle to test functions. All functions work as they should. All ok.
Shawn H.
DISHWASHER FRIGIDAIRE FFCD2413UB1A Upon arrival machine was empty. Customer stated that it drains at times and other times it won’t. Unit has a 9’ run before it connects to the sink. Drain line did not have a loop in it under the sink. Zip tied drain hose up into loop and ran through several fill and drains to test. Unit drains fine every time. Advised customer that unit requires a 32” minimum drain loop for proper drainage. All ok.
Shawn H.
DRYER MAYTAG MDE5500AYW "Unit is 13 years old in the laundry room. Customer states that unit squeaks and long dry times. Checked unit and found idler noisy. Lubricated idler and rollers. Noise is gone. Found blower housing full of lint. Cleared unit of lint and ran to test. Temps are within spec. Air flow at the exterior is so so. Advised customer to have duct cleared. Otherwise unit is quiet, and heats fine now. Collected deductible by check."
Shaun S.
RANGE HOOD BROAN CLSC130SS Upon arrival found no issue with hood unit was functioning JSU tasting should checked ok
Shawn H.
REFRIGERATOR FRIGIDAIRE LFSS2612TF0 "Checked unit and found evap fan not running and defrost drain clogged. Has good voltage to it but won’t move. Replaced fan, cleared drain and ran to test. All ok."
Shaun S.
REFRIGERATOR FRIGIDAIRE FRT17G4BWD Upon arrival found that unit is in need new defrost timer and customer would like to go ahead and have a garage kit installed on unit for proper functioning during winter ; ordrng 1 241621501 (timer-defrost) and 1 5303918301 (garage kit)
Shawn H.
WASHER MAYTAG MVWB835DW2 "F9E1, F3E2, F8E6, F0E3, codes present. Long drain no drain, incorrect water temp, overload, and water hazard codes. Put unit into diagnostics and have voltage to pump but won’t move water and getting hot. Replaced drain pump and ran to test. All ok. ; used 1 W10876600 (DRAIN PUMP) from stock"
Shawn H.
DRYER MAYTAG MED5100DW1 Checked unit over and found noise coming from console rattling against frame. Added insulation tape to lower mounts of console and noise is gone. All ok.
Shaun S.
REFRIGERATOR WHIRLPOOL ED5LVAXWB02 "Upon arrival, found that ice bucket was frozen to door and jammed not allowing ice to dispense from machine, tech steamed ice bucket and got it free from door then melted all ice build up from bucket, cleaned and cleared all problem, reinstalled bucket, made sure auger blade turns to disp ice, unit checks ok"
Shawn H.
WASHER LG WT7500CW Installed all provided parts and ran to test. All ok. Valve is no longer sticking.
Shawn H.
DISHWASHER WHIRLPOOL WDF310PAAS5 Unit is 5 years old. Found sump full of water. Cleared water and ran unit to test. Unit won’t drain because pump has a dead spot in the armature. Replaced pump and ran to test. All ok. Unit will drain fine now. Collected deductible by card. ; used 1 W10348269 (DRAIN PUMP) from stock
Shaun S.
WASHER SAMSUNG WA50K8600AV/A2 Upon arrival found that unit will not balance load out properly ; ordrng 1 MEMSENSOR and 1 SUPPORTRODS
Shaun S.
COOKTOP LG LRE30453SB/01 "Upon arrival found that all burners working properly except for right front large burner ; rqstng P&A on 1 RIGHTFRONTBURNER, states that autho needed"
Shawn H.
REFRIGERATOR GE PWE23KSKBSS Upon arrival found unit running normal with no noise. Customer ales that noise was present Thursday and sounded like a jet engine. Customer unplugged unit and let sit for 2 minutes and plugged back in. Noise went away then and has not occurred since. Could not duplicate concern of noise. Possible compressor but unsure.
Shawn H.
UPRIGHT / CHEST FRIGIDAIRE LFFH20F3QWC Checked unit and found defrost drain clogged and bi metal shorted open. Cleared drain and replaced heater w/bi-metal. Ran to test all ok.
Shaun S.
WASHER KENMORE 110.2204529 "Upon arrival found that unit has a defective accuator on unit, gave customer est for repaired which was ok but doesn’t want repair done till thurs when she has funds available ; used 1 W10006355 (ACTUATOR) from stock"
Shawn H.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Found bail arm for freezer ice maker broken off. Replaced ice maker and cycled to test. All ok. ; used 1 DC97-07603B (ICE MAKER) from stock
Kevin S.
RANGE FRIGIDAIRE FFEF3003UWB "Upon inspection found unit wiring to terminal block melted on the black hot wire terminal shorted over to cabinet. Cord appears to be attached properly and has proper strain relief attached. Unit needs new terminal block and wiring harness. Unit is not operable at this time told customer to NOT PLUG in unit and to NOT USE unit. Customers are tenants/renters, contacted landlord Colleen sticky note attached. Pics attached.; ordrng 1 5303935271 (terminal block) and 1 5304516155 (MAIN WIRE HARNESS)"
Kevin S.
REFRIGERATOR GENERAL ELECTRIC GTS18FSLFSS "Upon arrival temp checks freezer is around 5 degrees and frig 50 to 54F. Unit was purchased late June and has been working fine up until the past few days. Mostly spoiling of milk and juice on door. Removed freezer evap,cover, fan is running and good frost pattern pic attached. Customer has cold control/ thermostat turned all the way up in frig section. Was able to turn unit off and on from cold control. Noted nothing in particular blocking vent areas but made customer aware of entry and exit vents for proper air circulation. Suspect possible defrost control or thermostat issue.; ordrng 1 PSEUDOXXX (THERMOSTAT) and 1 PSEUDOXXX (DEFROST CONTROL)"
Shaun S.
DRYER AMANA NED4655EW1 "Upon arrival found that unit doesn’t have proper power going to unit, tech checked voltage and found that between L1 & L2 there is not 240v coming to unit"
Kevin S.
DRYER MAYTAG MEDB200VQ0 "Unit making loud screeching noise, even when turning drum by hand. Unit needs new idle pulley, ran part number cross reference with every part number listed on dap and none show up as truck stock. Collected service call gave customer estimate.; ordrng 1 WPW10547292 (pulley-idr)"
Shaun S.
REFRIGERATOR KENMORE 106.536443 Upon arrival found that unit was in defrost but unit has been running and product in fridge cold and product in freezer frozen customer to keep eye on unit next coupl of days will call back if needed
Kevin S.
REFRIGERATOR SAMSUNG RF263TEAESG/AA Ice container buildup issue per samsung bulletin. Ordering parts. Took temp checks ok in fresh food and feezer sections. Showed customer how to adjust shelving for it to lock in place properly.; ordrng 1 DA82-02714A (IMK KIT)